LiveAgent
LiveAgent is a cloud-based omnichannel customer service platform (help desk, ticketing, live chat, call center, knowledge base, social) operated by Quality Unit, LLC and headquartered in Bratislava. It serves SMB and mid-market customers in 30+ countries via per-agent subscription pricing, augmented by 2026-launched AI Agents.
- Company typePrivate
- Founded2004
- HeadquartersBratislava
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What LiveAgent does
LiveAgent is a cloud-based omnichannel customer service platform operated by Quality Unit, LLC, a Delaware-incorporated entity headquartered in Bratislava, Slovakia, with engineering operations in Kyiv (Ukraine) and North American sales and support in Wilmington, Delaware. The platform unifies help desk ticketing, live chat, email, call center (with IVR, routing, recording, callback), knowledge base, and social media channels (Facebook, Instagram, X, WhatsApp, Viber, Telegram) into a single agent dashboard spanning 175+ features, sold on a per-agent subscription across four tiers ($15–$69 per agent per month on annual billing, with a 30-day free trial) and supported by 200+ native integrations plus tier-gated API access. Its AI capability suite — branded as LiveAgent AI Agents and launched as a coherent bundle in 2026 — includes AI Chatbot, AI Answer Assistant, AI Human Handover, AI Autoresponder, AI Answer Improver, AI Answer Composer, a self-learning loop that turns resolved tickets into knowledge base articles, and AI ticket triage/validation, marketed to automate up to 75% of customer conversations across 100+ languages.
The company targets small to mid-sized businesses as its primary customer segment with a horizontal go-to-market, complemented by named enterprise logos such as NASCAR, Oxford, Hyundai, Slido, Geodis, LVBET, FTMO, GymBeam, TeamBlue, and Castrol, alongside mid-market and SMB customers in event technology, automotive parts, web hosting, insurance, digital marketing, and e-commerce. Distribution is product-led with self-serve signup and an inside-sales motion for mid-market and enterprise buyers, amplified by a 30+ country localized website footprint (e.g., liveagent.de, liveagent.fr, live-agent.it, liveagent.com.br, liveagent.jp) that drives organic demand across Europe, APAC, MENA, and Latin America. The business is founder-led (Andrej Harsani and Viktor Zeman), privately held, and bootstrapped with no disclosed external funding, venture capital, or private equity investment; revenue and ARR are not publicly disclosed. Operational maturity is evidenced by GDPR compliance, HTTPS encryption across all plans, SOC 2 Type II-aligned controls, and EU/US/UK/Singapore data center options, with third-party recognition from SourceForge, Software Advice, and Capterra in 2025–2026.
LiveAgent firmographics
Firmographics- Name
- LiveAgent
- Legal name
- Quality Unit, LLC
- Website
- https://liveagent.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- LiveAgent is a cloud-based omnichannel customer service platform (help desk, ticketing, live chat, call center, knowledge base, social) operated by Quality Unit, LLC and headquartered in Bratislava. It serves SMB and mid-market customers in 30+ countries via per-agent subscription pricing, augmented by 2026-launched AI Agents.
- Ownership category
- akta.pro rank
LiveAgent industry classification
Industry- Product category
- Customer Service Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Live Streaming & Webcasting Platforms (BPAMAJAB)
Keywords
Where LiveAgent is headquartered
LocationHeadquarters
- HQ city
- Bratislava
Offices3 records
Markets served
LiveAgent business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription - Per Agent Licensing: LiveAgent generates revenue primarily through a per-agent per-month subscription model with four pricing tiers. Customers pay based on the number of agents/seats who need access to the platform. Annual billing provides significant discounts compared to monthly billing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Annual | Small Team - $15/agent/month (annual) or $19/monthly |
| Per seat | Annual | Medium Team - $29/agent/month (annual) or $35/monthly |
| Per seat | Annual | Large Team - $49/agent/month (annual) or $59/monthly |
| Per seat | Annual | Enterprise - $69/agent/month (annual) or $85/monthly |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
LiveAgent product offering
Product offeringCore offering
LiveAgent provides a cloud-based omnichannel customer service platform that unifies help desk, ticketing, live chat, knowledge base, call center, social media management, and AI-powered automation in a single dashboard with 175+ features. The platform is sold via per-agent monthly subscriptions across four pricing tiers, with a 30-day free trial and no setup fee. Its AI Agents suite (chatbot, answer assistant, human handover, autoresponder) can automate up to 75% of customer conversations in 100+ languages.
Product overview
LiveAgent is an all-in-one customer service platform combining a unified help desk with specialized modules. The core platform integrates Help Desk (omnichannel customer service hub), Ticketing System (advanced ticket management), Live Chat (real-time customer communication), Knowledge Base (self-service content), Call Center (built-in telephony with IVR and routing), and Social Media Customer Service (multi-platform social integration). AI capabilities are delivered through AI Chatbot, AI Answer Assistant, AI Human Handover, AI Autoresponder, AI Answer Improver, AI Answer Composer, AI Self-Learning Loop, and AI Ticket Triage & Categorization features that automate up to 75% of customer conversations. Additional products include Customer Portal (self-service portal), Mobile Help Desk Apps (iOS/Android), Call Recording Software, Callback Software, Complaint Management Software, Contact Center Software, Softphone Software, and Telephony Software.
Differentiator
Problem solved
Functional benefit
Products and services
- Help Desk Omnichannel customer service hub that unifies email, live chat, phone, social media, WhatsApp, Viber, and knowledge base into a single dashboard with 175+ features. Designed for SMB and mid-market support teams needing a unified replacement for multiple point tools.
- Ticketing System Advanced ticketing system that automatically turns incoming messages into tickets, tracks and resolves requests, and is reported to resolve up to 28% more requests on first contact.
- Live Chat Real-time chat tool offering instant responses to website visitors, marketed as the fastest live chat on the market, with reported capabilities to increase conversions by up to 3x.
- Knowledge Base Self-service knowledge base software for creating help articles and FAQs, reported to reduce support workload by up to 30%.
- Call Center Built-in call center software with IVR, call routing, recordings, and callback features, reported to achieve 90%+ customer satisfaction.
- Social Media Customer Service Integration with social media platforms (Facebook, Instagram, X, WhatsApp, Viber, Telegram) for responding to followers directly from LiveAgent, enabling 75% faster response times.
- LiveAgent AI Agents AI-first customer support suite bundling AI Chatbot, AI Answer Assistant, AI Human Handover, and AI Autoresponder that automates up to 75% of customer conversations 24/7 across 100+ languages.
- Customer Portal Customer-facing portal with knowledge base, feedback forum, and ticket submission capabilities, supporting unlimited separate portals with unique designs.
- Mobile Help Desk Apps Native mobile apps for iOS and Android enabling customer support on the go with chat, ticket resolution, and phone capabilities.
Companies that use LiveAgent
Customer profileNamed customers6 records
Segments1 record
Ideal customer profiles2 records
LiveAgent technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability5 records
Feature6 records
LiveAgent partnerships and signals
Strategic signalScale indicators6 records
Recent moves6 records
Expansion highlights5 records
LiveAgent competitors and assessment
Company assessmentDirect peers
- Zendesk: Zendesk is the benchmark SaaS help desk and customer service platform with omnichannel ticketing, AI agents, and a global customer base. LiveAgent competes head-to-head with Zendesk across SMB and mid-market segments, including on AI-powered automation and per-agent pricing.
- Freshdesk (Freshworks): Freshworks' Freshdesk offers omnichannel customer support, ticketing, and Freddy AI for automation at SMB-friendly per-agent pricing. LiveAgent directly competes on PLG-led SMB acquisition and AI-driven ticket deflection.
- Intercom: Intercom is a conversational customer service platform with AI agents (Fin), live chat, and help desk capabilities. LiveAgent and Intercom overlap on AI-powered chat automation, live chat, and shared-inbox help desk use cases for SMB and mid-market.
- Help Scout: Help Scout provides shared mailbox, help desk, knowledge base, and live chat aimed at SMB and mid-market. LiveAgent competes on the same horizontal customer service positioning with broader channel coverage and per-seat pricing.
- Zoho Desk: Zoho Desk is part of the Zoho suite and offers ticket management, automation, AI assist (Zia), and multichannel support. LiveAgent competes with Zoho Desk especially in SMB and globally distributed customer bases.
- Kayako: Kayako is a help desk and live chat platform focused on shared inbox and conversational support. LiveAgent and Kayako compete directly in the same SMB to mid-market customer service category with comparable per-seat pricing.
Broad incumbents
- HubSpot Service Hub: HubSpot Service Hub is a customer service module within HubSpot's CRM platform, bundling ticketing, knowledge base, and AI. As a broader CRM incumbent it overlaps LiveAgent's help desk use cases for SMB and mid-market customers using HubSpot's ecosystem.
- Salesforce Service Cloud: Salesforce Service Cloud provides enterprise-grade customer service with Einstein AI, case management, and omnichannel routing. LiveAgent competes from below with a more affordable, PLG-led alternative as customers outgrow basic SMB tools.
Emerging players
- Tidio: Tidio provides live chat, chatbot automation, and help desk functionality targeted primarily at e-commerce SMBs. LiveAgent overlaps with Tidio on AI-driven chat automation and SMB self-serve onboarding.
- Front: Front is a shared inbox and customer operations platform with help desk, chat, and workflow automation capabilities. LiveAgent overlaps with Front on shared inbox, omnichannel ticketing, and integration-rich SMB-to-mid-market positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
LiveAgent social profiles
Digital presenceLiveAgent compliance and trust
Trust signalCompliance3 records
LiveAgent financial estimates
Financial estimateRevenue estimate
Valuation estimate
LiveAgent leadership team
Management profileNumber of profiles
Profiles2 records
LiveAgent subsidiaries and ownership
Company hierarchySubsidiaries1 record
LiveAgent funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LiveAgent M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LiveAgent
What does LiveAgent do?
LiveAgent provides a cloud-based omnichannel customer service platform that unifies help desk, ticketing, live chat, knowledge base, call center, social media management, and AI-powered automation in a single dashboard with 175+ features. The platform is sold via per-agent monthly subscriptions across four pricing tiers, with a 30-day free trial and no setup fee. Its AI Agents suite (chatbot, answer assistant, human handover, autoresponder) can automate up to 75% of customer conversations in 100+ languages.
Is LiveAgent a public or private company?
LiveAgent is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was LiveAgent founded?
LiveAgent was founded in 2004. It employs 101 to 250 people.
Where is LiveAgent based?
LiveAgent is headquartered in Bratislava.
How does LiveAgent make money?
One revenue line is on record: subscription - Per Agent Licensing.
Who are LiveAgent's main competitors?
Direct peers on record are Zendesk, Freshdesk (Freshworks), Intercom, Help Scout, Zoho Desk and Kayako. Broad incumbents are HubSpot Service Hub and Salesforce Service Cloud. Emerging players are Tidio and Front.
Does LiveAgent have an API?
Yes. LiveAgent's API enables seamless software communication, supporting actions like company retrieval and ticket management. The API is available across all subscription plans with tiered access based on plan level (1 API key for Small, 5 for Medium, 10 for Large, 100 for Enterprise). Allows third-party applications to retrieve/push data and manage tickets from outside the LiveAgent system. Developer documentation is at www.liveagent.com/features/api.
What industry is LiveAgent in?
LiveAgent's product category is Customer Service Software. Its primary akta.pro industry code is BPAMAJAB, Live Streaming & Webcasting Platforms. Its NAICS code is 518 and its SIC code is 7372.