Tidio
Tidio is an AI-powered customer service platform that helps SMBs and mid-market brands automate support, generate leads, and convert sales across live chat, WhatsApp, Instagram, Messenger, and email using its Lyro AI Agent and no-code Flows, serving 300,000+ businesses globally.
- Company typePrivate
- Founded2013
- HeadquartersSan Francisco, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Tidio does
Tidio is a privately held SaaS company founded in 2013 and dual-headquartered in San Francisco and Szczecin, Poland, that builds an AI-powered customer service platform for SMBs and mid-market brands. Its core product, the Lyro AI Agent, automates up to 67% of customer inquiries using a knowledge-base-grounded architecture on top of Anthropic's Claude model, with autonomous task execution (order updates, returns, lead qualification) via Model Context Protocol integrations and embedded deployment into Zendesk, Intercom, and Salesforce through Lyro Connect. The platform combines Lyro with Live Chat, Help Desk ticketing, a no-code Flows automation builder, Product Recommendations, Lyro Smart Actions, and Lyro Guidance, distributed across Live Chat, WhatsApp, Instagram, Messenger, and email.
Tidio monetizes via a tiered subscription (Free, Starter at $29/month, Growth starting at $59/month, Plus at $749/month) layered with usage-based Lyro pricing of $0.50 per conversation and a custom-quoted Premium tier that bundles dedicated Success Manager, expert implementation, multisite deployment, and custom limits. Distribution is product-led via the Tidio website, the Shopify App Store (where Tidio is the #1 rated app), and the WordPress plugin directory, with a partner program and direct sales for Premium. The customer base of 300,000+ businesses spans ecommerce (primary), services, education, SaaS, finance, and travel, with named enterprise logos including ADT, Under Armour, The Body Shop, Dermalogica, Stanley, and Jaguar alongside SMB case studies from Suitor, Cove Smart, Endeksa, Gecko Hospitality, and Bella Sante.
The company is venture-backed with $25 million raised in a May 2022 Series B led by PeakSpan Capital, with Inovo Venture Partners and Rafał Brzoska participating on prior and current rounds, for total disclosed funding of roughly $26.8 million. Tidio holds SOC 2 Type 2, GDPR, CCPA, and EU/US/UK/Swiss Data Privacy Framework compliance, and operates with 51–100 employees. Strategic expansion has moved upmarket via Premium, laterally into marketing automation through Hubi, and into custom AI delivery via Tidio Labs.
Tidio firmographics
Firmographics- Name
- Tidio
- Legal name
- Tidio LLC / Tidio Poland Sp. z o.o.
- Website
- https://tidio.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Tidio is an AI-powered customer service platform that helps SMBs and mid-market brands automate support, generate leads, and convert sales across live chat, WhatsApp, Instagram, Messenger, and email using its Lyro AI Agent and no-code Flows, serving 300,000+ businesses globally.
- Ownership category
- akta.pro rank
Tidio industry classification
Industry- Product category
- AI Customer Service Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)
- SIC
- Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)
- akta.pro primary industry
- Team Messaging & Chat (BPAMAMAA)
- akta.pro secondary industry
- LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD)
Keywords
Where Tidio is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Tidio business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Plans (Free, Starter, Growth, Plus): Tidio offers tiered subscription plans billed monthly or annually. The free-forever plan includes up to 50 billable conversations per month. Paid plans (Starter at $29/mo, Growth starting at $59/mo, Plus at $749/mo) scale conversation limits and unlock premium features such as custom branding, multilanguage support, and departments. Annual billing provides cost savings over monthly.
- Lyro AI Agent (Usage-based): Lyro AI Agent pricing is $0.50 per conversation after the initial 50 free conversations included in every Tidio account. Conversations are defined as customer interactions with at least one AI agent reply. Unlimited Lyro replies are allowed within a single conversation at no extra cost. Plans with custom limits are available for higher-volume customers.
- Tidio Premium (Custom Enterprise): Premium plan includes dedicated Success Manager, expert implementation and configuration of Lyro AI Agent and Flows, tailored optimization strategies, custom AI and automation limits, Departments, multisite deployment, and API access. Pricing is fully customizable based on AI usage and Flow trigger volume, requiring sales contact for quotes.
- Tidio Plus (Premium): Available at $749/month for higher-volume teams, with conversation limits up to 2,000 handled conversations, and access to advanced automation and customization features.
- Freemium / Free Trial: Every Tidio account starts with 50 free Lyro conversations and access to a free-forever plan with up to 50 billable conversations per month. Premium features have a 7-day unrestricted trial before requiring plan upgrade. This drives top-of-funnel acquisition and conversion to paid tiers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free-forever plan for small teams |
| Subscription | Monthly | Entry-level paid plan |
| Subscription | Monthly | Mid-market growth plan |
| Subscription | Monthly | High-volume team plan |
| Usage-based | Pay-as-you-go | Lyro AI Agent usage-based pricing |
| Subscription | Multi-year contract | Premium enterprise plan with expert services |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels11 records
Tidio product offering
Product offeringCore offering
Tidio provides an AI-powered customer service platform that combines Lyro AI Agent (a conversational AI agent powered by Claude from Anthropic), Live Chat, Help Desk ticketing, and Flows no-code automation into a single unified workspace. The platform ingests conversations across live chat, WhatsApp, Instagram, Messenger, and email, and connects natively with 120+ third-party tools including Shopify, WordPress, Zendesk, Salesforce, and HubSpot. Tidio is used by over 300,000 businesses and is offered through a freemium entry point with tiered subscription plans and a custom-priced Premium tier for larger deployments.
Product overview
Tidio is an AI-powered customer service platform offering a unified suite of products for businesses to automate support and engage customers. The core portfolio includes: Lyro AI Agent (autonomous AI chatbot for automated resolutions), Live Chat (real-time messaging), Help Desk (ticket management), and Flows (no-code automation). Additional modules include Product Recommendations (AI-powered shopping guidance), Lyro Smart Actions (task automation), Lyro Guidance (brand voice customization), Lyro Connect (integration with existing tools), and Tidio Premium (white-glove implementation service). The platform processes text-based conversations across multiple channels (live chat, email, WhatsApp, Instagram, Messenger) with AI capabilities grounded in knowledge retrieval and autonomous decision-making.
Differentiator
Problem solved
Functional benefit
Brands
- Lyro: AI customer service agent that automates support conversations using Claude (Anthropic AI) and in-house models, providing human-like responses and handling up to 67% of customer inquiries.
- Lyro Connect
- Hubi
- Tidio Labs
Products and services
- Lyro AI Agent Autonomous conversational AI agent that resolves up to 67% of customer support inquiries by responding from a customer-provided knowledge base. Powered by Claude (Anthropic AI) and uses Model Context Protocol to execute real-world tasks such as order updates, lead qualification, and account changes.
- Live Chat Real-time chat widget that lets businesses engage website visitors, with features such as visitor list, typing preview, video calls, canned responses, and multichannel inbox management.
- Help Desk Ticket management system that turns email, chat, and social media conversations into tickets, with automated routing, filtering, prioritization, and AI-scanned smart email support.
- Flows No-code visual automation builder with 40+ templates that lets businesses design proactive customer journeys triggered by user actions, including lead capture, cart recovery, cross-sell, FAQ, and appointment booking.
Quantifiable outcome
- 67% average resolution rate (highest in the industry, backed by Resolution Rate Guarantee of 50% minimum)
- +13 more outcomes
Companies that use Tidio
Customer profileNamed customers18 records
Segments8 records
Ideal customer profiles2 records
Tidio technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability7 records
Feature10 records
Tidio partnerships and signals
Strategic signalPartnerships
20 partnerships are on record, tiered core and supporting.
- ZendeskcoreLyro Connect enables seamless integration with Zendesk, allowing Lyro to reply to emails in Zendesk, convert chats into tickets automatically, and train with existing support content for smarter answers. Available with Tidio Premium. Enables Zendesk users to adopt Lyro AI without migrating platforms.
- IntercomcoreLyro Connect enables easy migration of Intercom knowledge base and chats to Tidio/Lyro, keeping AI agents accurate without managing multiple systems. Available with Tidio Premium. Enables Intercom users to adopt Lyro AI without full platform migration.
- SalesforcecoreLyro automatically syncs contacts and transcripts with Salesforce after every chat, aligning support and sales data. Available with Tidio Premium. Enables Salesforce users to leverage Lyro AI within their existing CRM workflow.
- ShopifycoreTidio is the #1 rated app on Shopify with native deep integration enabling product recommendations, cart preview, order management (edit, cancel, refund) directly from the Tidio dashboard, real-time inventory sync, and seamless installation via Shopify app store.
- WordPresscoreTidio Live Chat plugin available in the official WordPress plugin directory with 4.7/5 rating, enabling easy installation and configuration for WordPress website owners seeking customer service automation.
- Anthropic AIcoreTidio uses Claude by Anthropic AI to power Lyro AI Agent. Anthropic is described as having developed Claude with goals of being helpful, honest, and harmless, making it the most trustworthy LLM for customer service applications. Tidio is listed as an Anthropic customer.
- HubSpotsupportingNative HubSpot integration enabling customer data sync and lead management. Available as part of Tidio's 120+ integration ecosystem for CRM connectivity.
- ZapiersupportingZapier integration enables Tidio to sync chats, leads, and customer details instantly across users' entire tool stack, connecting to 6,000+ apps through the Zapier automation ecosystem.
- MailchimpsupportingNative Mailchimp integration as part of the 120+ integration ecosystem, enabling marketing automation connectivity between Tidio customer interactions and email marketing workflows.
- SquarespacesupportingNative Squarespace integration for customer service and chat widget deployment on Squarespace-built websites.
- WhatsAppcoreWhatsApp integration as a messaging channel within Tidio's multichannel platform, enabling automated WhatsApp communication to speed up response times combined with smart AI automation.
- InstagramcoreInstagram integration enables Tidio to unify Instagram DMs, mentions, and replies for smooth, personal support from the same omnichannel inbox as other messaging channels.
- Messenger (Meta)coreFacebook Messenger integration enabling Tidio to handle Messenger conversations alongside other channels from a unified inbox.
- Microsoft DynamicssupportingNative Microsoft Dynamics integration for enterprise customers using Microsoft's CRM and business applications suite.
- WooCommercecoreNative WooCommerce integration connecting Tidio with WooCommerce stores for customer data sync, order management, and support automation for WordPress-based ecommerce sites.
- BigCommercesupportingBigCommerce integration empowering BigCommerce stores with Tidio's AI-powered customer support and live chat capabilities.
- Adobe Commerce (Magento)supportingAdobe Commerce (Magento) integration enabling personalized communication and customer support automation for larger ecommerce operations on the Magento platform.
- BrevosupportingBrevo (formerly Sendinblue) integration syncing leads and email contacts from chat directly into Brevo lists for email marketing follow-up.
- PipedrivesupportingPipedrive integration for CRM connectivity, syncing customer interactions and leads from Tidio into Pipedrive's sales pipeline.
- Agile CRMsupportingAgile CRM integration turning customer conversations into Agile CRM contacts at the moment of highest interest.
Scale indicators15 records
Recent moves6 records
Expansion highlights6 records
Tidio competitors and assessment
Company assessmentDirect peers
- Tawk.to: Tawk.to is a free live chat and customer messaging platform directly competing with Tidio's free-forever entry tier. Targets the same SMB segment and competes aggressively on price.
- Kustomer: Kustomer is a customer service CRM platform with omnichannel support, AI automation, and help desk capabilities. Comparable to Tidio's unified inbox and help desk products, with stronger enterprise focus.
- Gorgias: Gorgias is a customer service help desk built specifically for ecommerce brands using Shopify and other platforms. Direct competitor to Tidio in the ecommerce segment with comparable integrations and AI automation features.
- Drift (Salesloft): Drift, now part of Salesloft, pioneered conversational AI for sales and marketing. Competes with Tidio's Flows and AI agent products in the conversational marketing and lead generation use cases.
- Freshdesk (Freshworks): Freshworks Freshdesk is a SaaS help desk and customer service platform competing directly with Tidio's Help Desk and Live Chat products, with its own Freddy AI agent. Targets the same SMB and mid-market segment.
- Ada: Ada is an AI-powered customer service automation platform focused on enterprise-grade AI agents. Directly comparable to Tidio's Lyro AI Agent with similar knowledge-base-grounded approach and resolution rate guarantees; serves larger enterprise customers.
- Zendesk: Zendesk is a global help desk and customer service platform with native AI agent capabilities. Direct competitor to Tidio in the help desk and AI agent category; Tidio's Lyro Connect even targets Zendesk installations for embedded AI upsell.
- Intercom: Intercom is a leading customer service platform offering its own AI agent (Fin) plus live chat, help desk, and automation workflows. Direct head-to-head competitor to Tidio's Lyro AI Agent, Live Chat, and Help Desk products across both SMB and mid-market segments.
- LiveChat (LiveChat Software): LiveChat is a live chat and customer service software platform and direct competitor to Tidio's Live Chat product. Similar SMB-targeting GTM with subscription pricing and chatbot add-ons.
Broad incumbents
- HubSpot Service Hub: HubSpot Service Hub is part of HubSpot's broader CRM and marketing platform with AI-powered customer service tools. Competes with Tidio in the AI agent and help desk category, leveraging HubSpot's deep mid-market CRM footprint.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Tidio social profiles
Digital presenceTidio compliance and trust
Trust signalCompliance3 records
Tidio financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tidio leadership team
Management profileNumber of profiles
Profiles3 records
Tidio funding detail
Funding detailFunding overview
Funding rounds4 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tidio M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tidio
What does Tidio do?
Tidio provides an AI-powered customer service platform that combines Lyro AI Agent (a conversational AI agent powered by Claude from Anthropic), Live Chat, Help Desk ticketing, and Flows no-code automation into a single unified workspace. The platform ingests conversations across live chat, WhatsApp, Instagram, Messenger, and email, and connects natively with 120+ third-party tools including Shopify, WordPress, Zendesk, Salesforce, and HubSpot. Tidio is used by over 300,000 businesses and is offered through a freemium entry point with tiered subscription plans and a custom-priced Premium tier for larger deployments.
Is Tidio a public or private company?
Tidio is a private company. It is classified as venture growth investor backed and is currently operating.
When was Tidio founded?
Tidio was founded in 2013. It employs 51 to 100 people.
Where is Tidio based?
Tidio is headquartered in San Francisco, United States, in the North America region.
How does Tidio make money?
Five revenue lines are on record. Subscription Plans (Free, Starter, Growth, Plus) is the primary driver. The others are lyro AI Agent (Usage-based), tidio Premium (Custom Enterprise), tidio Plus (Premium) and freemium / Free Trial.
Who are Tidio's main competitors?
Direct peers on record are Tawk.to, Kustomer, Gorgias, Drift (Salesloft), Freshdesk (Freshworks), Ada, Zendesk, Intercom and LiveChat (LiveChat Software). HubSpot Service Hub is listed as a broad incumbent.
Does Tidio have an API?
Yes. Tidio offers API Connections for building custom integrations with external systems. The platform supports REST APIs, webhooks, JS actions, and Model Context Protocol (MCP) for connecting Lyro to external APIs, databases, or services through a standard, secure interface. Lyro Connect allows integration with existing customer service software like Zendesk, Intercom, and Salesforce. Tidio OpenAPI enables integration with customer data through OpenAPI to streamline processes and improve efficiency. Developer documentation is at developers.tidio.com.
What industry is Tidio in?
Tidio's product category is AI Customer Service Software. Its primary akta.pro industry code is BPAMAMAA, Team Messaging & Chat, with a secondary code of HDAEANAD, LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG). Its NAICS code is 54151 and its SIC code is 7373.