resmio

What resmio does

resmio GmbH is a Nuremberg-based SaaS company founded in 2011 that provides online reservation management and marketing solutions for restaurants, primarily serving the DACH region (Germany, Austria, Switzerland). The company states that more than 10,000 restaurants use its platform, which centers on a digital reservation book, an embeddable booking widget, and a visual table plan. Around this core, resmio offers a catalog of add-on modules covering deposit collection, Google Reserve integration, an AI phone assistant (KI-Telefonassistent), guest feedback management, voucher and ticket sales, email newsletters, online ordering, digital menus, a digital waitlist, QR-code guest registration, and restaurant website hosting.

The platform is delivered as a multi-tenant cloud SaaS hosted on Heroku (a Salesforce subsidiary) atop AWS EU-Frankfurt infrastructure, with native applications for iPad and iOS/Android. It integrates with a broad ecosystem that includes Google (Maps, Analytics, Reserve, Ads, Tag Manager), Meta (Facebook, Instagram, Pixel, social login), major website builders (WordPress, Wix, Squarespace, Jimdo, 1&1 Ionos), payment processors (Stripe, PayPal, Adyen), POS systems (Lightspeed), CRM (Odoo), and operations tools (Aircall, Intercom, Vonage, Zapier, Webhooks). The AI phone assistant is a notable capability that autonomously handles incoming telephone reservation requests and can record or transfer calls to staff.

Commercially, resmio operates a freemium-to-paid monthly subscription model with three tiers—BASIC (free), PREMIUM, and ULTIMATE—and explicitly charges no per-guest or per-reservation fees, a positioning aimed at undercutting variable-fee competitors. Go-to-market combines product-led growth (self-serve 30-day free trial with no payment data required and signup in under two minutes) with sales-assisted consultation and complimentary widget installation for mid-market and enterprise deployments. Distribution is multi-channel, spanning organic SEO, Google/Meta paid acquisition, content marketing through the "Spoon & Bytes" gastro-magazine, email marketing via GetResponse, and a partner network that lists restaurants on more than 50 national and international platforms. The company is privately held with no disclosed institutional investors, last raised external capital in 2015, and is managed by two Geschäftsführer, Tim Drüppel and Michael Schade.

Name

resmio

Legal name

resmio GmbH

Website

https://resmio.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

resmio GmbH is a Nuremberg-based SaaS company founded in 2011 providing online reservation management, table planning, and restaurant marketing solutions to over 10,000 restaurants, primarily across the DACH region, via a freemium subscription platform with no per-guest fees.

Ownership category

akta.pro rank

Product category

Restaurant Reservation Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Restaurant Reservations & Dining Booking Platforms (BPAMAIAK)

akta.pro secondary industries

Restaurant/Table Reservation & Booking Engines (THALADAH), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)

Keywords

• Restaurant reservation software
• Online booking platform
• Table management system
• Restaurant marketing software
• Guest management SaaS

Headquarters

HQ city

Nuremberg

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription SaaS (BASIC/PREMIUM/ULTIMATE tiers): Monthly subscription model with three tiers: BASIC (free with limited features), PREMIUM (paid with add-on capabilities), and ULTIMATE (full-featured with all add-ons during trial). New customers start on ULTIMATE with 30-day free trial before downgrading to BASIC or selecting a paid tier. Monthly cancellation available for €10 net/month. No per-guest or per-reservation fees.
2. Add-On Services: Additional premium features (Add-Ons) can be booked separately on top of PREMIUM or ULTIMATE tiers, each with a 30-day free trial period. After trial, add-ons convert to paid and become part of the subscription.
3. Professional Services (Installation): Complimentary widget installation service offered; premium installation assistance available for complex integrations. Additional consulting services available for custom deployments.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

resmio provides a cloud-based SaaS reservation and restaurant management platform consisting of a digital reservation book, an embeddable online booking widget, and a visual table planner, complemented by modular add-ons including deposits, Google Reserve, an AI phone assistant, guest feedback management, voucher and ticket sales, email marketing, digital ordering, and a restaurant website builder. The platform is offered via three monthly subscription tiers (BASIC free, PREMIUM and ULTIMATE paid) and targets small and mid-sized restaurant operators, primarily in Germany, Austria, and Switzerland.

Product overview

resmio ist ein modulares Online-Reservierungssystem und Restaurant-Management-Plattform bestehend aus einem Kernprodukt (Digitales Reservierungsbuch, Reservierungs-Widget und Grafischer Tischplan) sowie zahlreichen Add-On-Modulen (KI-Telefonassistent, Gästebewertungen, Gutscheine & Tickets, E-Mail-Newsletter, Bestellsystem, Restaurant-Webseite, Digitale Speisekarte, Google-Reservierungen, Anzahlungen, Warteliste, Partnernetzwerk, QR-Code-Gästeregistrierung). Die Plattform wird über drei Tarife (BASIC, PREMIUM, ULTIMATE) angeboten, ergänzt durch mobile Apps für iPad und Smartphone. Zusätzlich bietet resmio Integrationen mit Zahlungsanbietern (Stripe, PayPal, Adyen), CRM-Systemen (Odoo), Kommunikationstools (Aircall, Intercom, Vonage) und Automatisierungsplattformen (Zapier, Webhooks).

Differentiator

Problem solved

Functional benefit

Brands

• Tables App: iPad application for restaurant reservation management.
• Manager App

Quantifiable outcome

• 8 hours/month time savings through automated reservation intake
• +3 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

AI capability2 records

Feature11 records

Partnerships

Eleven partnerships are on record, tiered core and major.

• Google (Analytics, Maps, Ads, Reserve)coreTechnology or IntegrationIntegration with Google ecosystem including Google Analytics for website/app analytics, Google Maps for restaurant location display, Google Ads for marketing campaigns, and Google Reserve for direct booking through Google Search and Maps. Enables restaurants to accept reservations directly from Google when guests search for dining options.
• Meta (Facebook, Instagram)coreTechnology or IntegrationMeta Pixel integration for conversion tracking and targeted advertising. Facebook and Instagram integration for restaurant widget embedding on social pages and Instagram link-in-bio booking capabilities. Custom Audiences and Conversions tracking for retargeting campaigns.
• GetResponsecoreTechnology or IntegrationEmail marketing service provider for newsletter distribution and marketing automation. Used for sending product updates, industry insights, and promotional content to restaurant operator subscribers. Supports subscriber segmentation and activity-based targeting.
• Heroku / SalesforcecoreTechnology or IntegrationCloud infrastructure provider for hosting resmio's web applications and services. Heroku, a Salesforce subsidiary, provides the Platform-as-a-Service environment with data processing agreements in place. Rechenzentren located within EU for GDPR compliance.
• AWS (Amazon Web Services)coreTechnology or IntegrationAmazon Web Services provides the underlying server hosting and data center infrastructure for Heroku. AWS EU (Frankfurt) region used primarily with DPF certification for compliant data transfers to the US when necessary.
• PayPalmajorTechnology or IntegrationPayment processing option for restaurant customers to collect deposits, process online orders, and sell vouchers/tickets. Supports SEPA direct debit, credit card, and PayPal balance payments with PayPal conducting credit checks for certain payment methods.
• StripemajorTechnology or IntegrationPrimary payment processor for credit card transactions and SEPA payments. Handles secure payment collection for reservations, online orders, and ticket/voucher purchases. PCI-compliant card data handling with Stripe storing financial information.
• AdyenmajorTechnology or IntegrationPayment service provider for processing restaurant subscription payments, add-on purchases, and premium service fees. SEPA direct debit and other payment methods supported for B2B transactions between resmio and its restaurant customers.
• WordPresscoreTechnology or IntegrationIntegration partnership providing widget embedding guides and compatibility for WordPress-based restaurant websites. Allows seamless integration of the reservation widget into WordPress sites.
• WixcoreTechnology or IntegrationIntegration guides available for Wix-based restaurant websites, enabling Wix users to embed the resmio reservation widget on their sites.
• SquarespacecoreTechnology or IntegrationIntegration guides for Squarespace platform users to embed the resmio reservation widget on their restaurant websites.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• OpenTable: Global leader in restaurant reservations and guest management software. Comparable as the dominant incumbent in the same product category resmio serves, with a much larger customer base and broader geographic footprint; resmio competes mainly in DACH where OpenTable has historically been weaker.
• Resy: American Express-owned reservation and guest management platform primarily serving North America. Comparable in offering (online reservations, table management, guest CRM) and as a benchmark for resmio's enterprise ambitions.
• Lightspeed Restaurant: Restaurant POS and commerce platform with embedded reservation functionality. Comparable as a broader restaurant technology suite that resmio already integrates with via Lightspeed POS; a potential future competitor or acquirer.

Direct peers

• TheFork: Tripadvisor-owned restaurant reservation platform with strong presence in Italy, France, Spain and growing DACH presence. Direct competitor to resmio in the European restaurant reservation category, with comparable SMB target market and online booking widget model.
• Quandoo: Berlin-based restaurant reservation platform originally incubated by Recruit Holdings, active across DACH and other European markets. Closest DACH-headquartered direct competitor to resmio with similar SMB restaurant focus.
• SevenRooms: Restaurant CRM, reservation and guest experience platform focused on hospitality groups and premium operators. Comparable to resmio's upper-tier offering and represents the natural upmarket expansion target for resmio.

Emerging players

• Tock: Reservation and ticketing platform (owned by Squarespace) with strong presence among experiential restaurants, tasting menus, and events. Comparable niche overlap with resmio's Gutscheine & Tickets module.
• CoverManager: Spanish-headquartered restaurant reservation and table management SaaS serving southern European markets. Comparable emerging regional peer to resmio's expansion ambitions in Spain and Italy.

Others

• Toast: Large US-based restaurant technology platform offering POS, online ordering and guest engagement. Comparable as a horizontal restaurant SaaS suite that could expand into DACH, posing a structural threat to resmio over time.

Regional players

• Bookatable: European restaurant reservation platform with German and UK presence, historically Michelin-affiliated. Comparable restaurant reservation offering, though with weaker current momentum than resmio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/resmio
• YouTubeyoutube.com/c/Resmio
• Facebookfacebook.com/reservierungssystem
• LinkedInlinkedin.com/company/resmio
• Instagraminstagram.com/resmio

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds5 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about resmio