What Retail Insights does

Retail Insights is a private systems integrator and technology partner specializing in AI-powered transformation for retail, consumer goods, and adjacent verticals. Founded in 2014 and operating from delivery centers in Asheville (US), Bangalore (India), and Dubai (UAE), the company serves exclusively enterprise clients across apparel, fashion, footwear, sports, furniture, electronics, jewelry, hypermarket, pharmacy retail, and CPG segments, with named engagements spanning more than 20 large global brands and retailers. The firm reports 350+ certified engineers, 400+ AI specialists, 900+ delivered projects, and 1,000+ clients, anchored by a 95% customer retention rate.

The product portfolio is organized into four practices — AI Engineering, Data Engineering, Customer Tech, and Commerce — and combines certified implementations of major platforms (Salesforce, Adobe, Snowflake, Blue Yonder, Shopify Plus, Microsoft, SAP, Oracle Retail, Commerce Tools, BigCommerce) with four proprietary products: Agentforce, TRI-Order Management System, Store-in-a-Box, and AI Foundry. AI capabilities span natural language processing, autonomous agents, generative AI, computer vision, anomaly detection, predictive analytics, and optimization, built on third-party foundations (OpenAI, LangChain, Pinecone) with proprietary models such as the Distribution Management GPT trained on 40M+ orders. The technology stack supports MACH-based composable commerce, zero-copy data activation on Snowflake, and edge computing for in-store pricing.

Retail Insights monetizes through four revenue streams: professional services (strategy, consulting, implementation, migrations, and 24/7 support), managed services (Build-Operate-Transfer construct and managed teams), licensing of 40+ solution accelerators, and staffing solutions for retail technology implementations. Pricing is not publicly disclosed; the firm operates on custom-quoted enterprise engagements sourced through direct field sales, regional sales engineering in the US, UK, and UAE, and presence at major industry events (Adobe Summit, Blue Yonder ICON, Dreamforce, Snowflake Summit). Distribution is direct-to-enterprise with no channel or reseller intermediation, and go-to-market emphasizes outcome-based case studies with measurable client KPI improvements (e.g., 6x sales growth, +17.3% revenue per visitor, 90%+ RTO query resolution).

Name

Retail Insights

Legal name

Retail Insights

Website

https://theretailinsights.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

Retail Insights is a private retail-vertical systems integrator that delivers AI-powered commerce, data, and customer experience transformations for enterprise retailers and CPG brands. The firm partners with Salesforce, Adobe, Snowflake, and Blue Yonder, operating delivery centers in the US, India, and the UAE.

Ownership category

akta.pro rank

Product category

Retail Technology Services

akta.pro primary industry

E-commerce & Retail Recommendation Engines (HDAAAGAA)

akta.pro secondary industries

Retail Execution Technology & Services (SFA, Planogram, Image Recognition) (MPAAAJAM), Retail ERP (Merchandising, POS Back Office) (HDAEAEAD)

Keywords

• Retail technology services
• AI engineering services
• Commerce platform integration
• Omnichannel retail solutions
• Retail data engineering

Headquarters

HQ city

Bangalore

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Professional Services - Implementation & Consulting: System integrator providing strategy, consulting, and technology execution services including platform implementations, migrations, rescues and stabilizations, scrum teams, and 24/7 support. Revenue generated through professional services engagements with enterprise clients.
2. Managed Services: Ongoing managed services including BOT (Build-Operate-Transfer) capability construct, managed teams, and 24/7 support operations.
3. Solution Accelerators: Pre-built, plug-and-play accelerators for faster implementation and deployment, enabling clients to launch fast.
4. Staffing Solutions: Talent solutions providing skilled staffing for retail tech implementations across platforms.

Go-to-market motion3 records

Distribution channels2 records

Marketing channels5 records

Core offering

Retail Insights is a systems integrator and technology partner specializing in AI-powered retail transformation. The company delivers strategic consulting, technology implementation, and managed services across four practice areas: AI Engineering, Data Engineering, Customer Tech, and Commerce. It also offers proprietary products including TRI-Order Management System, Store-in-a-Box, Customer 360, Retail Data Cloud, and AI Foundry, built on partnerships with Salesforce, Adobe, Snowflake, Blue Yonder, and Shopify Plus.

Product overview

Retail Insights is a systems integrator and technology partner specializing in AI-powered retail transformation. The portfolio is organized around four core practice areas: AI Engineering (Agentforce, Agentic AI, Store Edge, ML/Ops), Data Engineering (Retail Cloud, Strategy & Foundry, Science & Ops, BI Factory), Customer Tech (Salesforce, Adobe, Customer Data Platform, Customer Journey Analytics), and Commerce (Storefronts, Universal Commerce Protocol, TRI-Order Management System, B2B Commerce). Key proprietary solutions include TRI-Order Management System (AI-native order orchestration), Store-in-a-Box (comprehensive retail operations), Customer 360 (unified customer profiles), and Retail Data Cloud (data unification platform). The company also offers specialized accelerators for Agents, Order Management, Product Information Management, and various managed services including Global Capability Centres and Staffing Solutions. All solutions are delivered through strategic partnerships with Salesforce, Adobe, Snowflake, Blue Yonder, and Shopify Plus.

Differentiator

Problem solved

Functional benefit

Brands

• TRI-OMS: AI-Native Order Management System for context-aware order orchestration optimizing BOPIS, quick commerce, reserve-in-store, and fulfillment.
• AI Foundry
• Store-in-a-Box
• Agent Commerce Personal Shopper Agent
• Agent Commerce Merchant

Products and services

• AI Engineering Services End-to-end AI engineering services including Agentforce deployment, Agentic AI multi-agent architectures, Store Edge edge computing, and ML/Ops lifecycle management for retail enterprise clients.
• Data Engineering Services Data platform implementations including Retail Cloud, Strategy and Foundry consulting, Science and Ops data science, and BI Factory for retail enterprise clients.
• Customer Tech Services Customer technology implementations across Salesforce, Adobe AEM, Customer Journey Analytics, and Customer Data Platform for retail enterprises seeking omnichannel customer engagement.
• Commerce Engineering Services Commerce platform implementations including Storefronts, Universal Commerce Protocol, Order Management System, and B2B Commerce for retail and consumer goods enterprises.
• TRI-Order Management System AI-native OMS with context-aware order orchestration supporting BOPIS, quick commerce, reserve-in-store, store appointments, and modern POS with automated cancellations, refunds, and fulfillment optimization.
• Agentforce Implementation Implementation of Salesforce AI-powered agent framework that unifies data, AI, CRM, and trust to drive sales, service, marketing, and commerce through autonomous intelligent agents for retail clients.
• Store-in-a-Box Comprehensive retail solution enabling efficient StoreOps for browsing, checkout, and inventory management with unified Customer 360 capabilities powered by Retail Data Cloud.
• Blue Yonder Implementation Services AI-led space, assortment, and demand planning implementation powered by Blue Yonder with deep integration for merchandise optimization and 24/7 support.
• Staffing Solutions Talent solutions providing skilled staffing for retail tech implementations across platforms including Salesforce, Adobe, Shopify, Snowflake, and Blue Yonder.
• Managed Services Ongoing managed services including Build-Operate-Transfer (BOT) capability construct, managed teams, and 24/7 support operations for retail enterprise clients.
• Solution Accelerators Pre-built, plug-and-play accelerators across Agents, Order Management, Product Information Management, and other areas enabling retail clients to launch fast.

Quantifiable outcome

• 6x sales increase over four years for leading apparel client
• +13 more outcomes

Named customers24 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

AI capability14 records

Feature13 records

Partnerships

20 partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationSalesforce Partner with certified professionals for Commerce Cloud, Marketing Cloud, Service Cloud, and Agentforce implementations. Deep expertise in Salesforce ecosystem for CRM, commerce, and customer data integration.
• AdobecoreTechnology or IntegrationAdobe Partner with certified AEM developers and Adobe Commerce (Magento) specialists. Implementation and migration services for Adobe Experience Cloud, AEM, and Adobe Analytics.
• SnowflakecoreTechnology or IntegrationSnowflake partnership for data platform implementations including Retail Data Cloud, Store-in-a-Box, and Customer 360 personalization powered by Snowflake's data cloud.
• Blue YondercoreImplementation/ SI/ Consulting PartnerBlue Yonder Alliance Partner providing category management, demand and enterprise planning implementations with 24/7 support and specialist engineers for space, assortment, and demand planning.
• Shopify PluscoreTechnology or IntegrationShopify Plus Partner for headless commerce implementations, storefront development, and Shopify ecosystem integrations.
• MicrosoftcoreTechnology or IntegrationMicrosoft Solution Partner with Azure, Azure ML, Azure Data Lake, Azure Data Factory, Azure Synapse, and Power BI implementations for retail data platforms.
• SAPcoreTechnology or IntegrationSAP partnership for ERP integrations, supply chain modernization, and procurement reporting automation with Azure-based platforms.
• Oracle RetailcoreTechnology or IntegrationOracle Retail partner for retail platform integrations and enterprise solutions.
• Commerce ToolscoreTechnology or IntegrationMACH-based commerce architecture partner for composable commerce implementations.
• BigCommercecoreTechnology or IntegrationBigCommerce Partner for headless and enterprise e-commerce platform implementations.
• OpenAIcoreTechnology or IntegrationOpenAI integration partner for LLM-powered solutions including product description generators, customer service agents, and personalization engines.
• AWScoreTechnology or IntegrationAWS partnership for cloud infrastructure, Amazon ML services, and AWS Lambda for serverless AI implementations.
• Google CloudcoreTechnology or IntegrationGoogle Cloud partnership for GCP-based data platforms, GA4 analytics implementation, and Google Cloud ML services.
• DatabrickscoreTechnology or IntegrationDatabricks partnership for data platform implementations, lakehouse architecture, and unified analytics.
• LangChaincoreTechnology or IntegrationLangChain integration partner for AI orchestration, RAG pipelines, and agent development frameworks.
• AirbytecoreTechnology or IntegrationAirbyte partnership for data integration and ELT pipelines connecting enterprise data sources.
• PineconecoreTechnology or IntegrationPinecone partnership for vector database capabilities powering AI-powered search and recommendations.
• MongoDB AtlascoreTechnology or IntegrationMongoDB Atlas partnership for document database and MERN stack implementations.
• mParticlecoreTechnology or IntegrationmParticle partnership for Customer Data Platform implementations enabling cross-channel data collection and customer identity resolution.
• MoEngagecoreTechnology or IntegrationMoEngage partnership for customer engagement, marketing automation, and cross-channel messaging.

Scale indicators22 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Publicis Sapient: Global digital business transformation company with a strong retail and consumer goods vertical delivering commerce, data, and AI engineering services. Closely comparable to Retail Insights in target customers (large retailers and CPGs), Salesforce/Adobe partnership depth, and emphasis on AI-led transformation.
• Thoughtworks: Technology consultancy specializing in custom software, data, and AI engineering for enterprise clients including retail and consumer goods. Comparable to Retail Insights in engineering-led delivery, modern tech stack (MERN, cloud, AI/ML), and focus on complex commerce and data platform modernization.
• Mphasis: India-based IT services company with strong focus on financial services and retail digital transformation, including cloud, data, and AI engineering. Comparable to Retail Insights in delivery center location (Bangalore), Salesforce/AI engineering focus, and enterprise retail customers.
• Slalom: Consulting firm focused on technology and AI-led business transformation across retail, consumer, and CPG. Closely comparable to Retail Insights in target buyer (large retailers/CPGs), emphasis on Salesforce/Adobe/Snowflake, and outcome-based delivery model.

Broad incumbents

• Cognizant: Global IT services leader with a large retail, consumer goods, and CPG vertical offering Salesforce, Adobe, data, and AI implementations. Direct overlap with Retail Insights' enterprise retail customer base and platform partnership model, though at vastly greater scale and breadth.
• Infosys: Global system integrator with significant retail and consumer packaged goods practice, including digital commerce, data, and AI services. Overlaps with Retail Insights on Salesforce/Adobe delivery, large enterprise retail accounts, and global delivery model anchored in India.
• Accenture: Largest global consulting and SI firm with a major retail practice spanning commerce, data, AI, and cloud. Competes with Retail Insights for the same enterprise retail/CPG transformation deals, with much larger scale and brand.
• TCS (Tata Consultancy Services): Major Indian-headquartered global IT services company with deep retail and consumer goods vertical and broad Salesforce/Adobe/Snowflake delivery capability. Direct comparability on retail enterprise services and offshore-led delivery economics.
• Wipro: Global IT services firm with established retail/CPG and consumer practice covering digital commerce, data, and cloud transformation. Comparable in customer segment and delivery model to Retail Insights, though at significantly larger scale.
• HCLTech: Global IT services company with retail and consumer goods practice covering digital commerce, cloud, data, and AI engineering. Comparable to Retail Insights on large-enterprise retail customer base and partnership-led delivery, at materially larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/the-retail-insights
• Xx.com/retailinsights4
• Facebookfacebook.com/retail.insights.9

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Retail Insights