CitySprint

What CitySprint does

CitySprint is a UK specialist courier and logistics provider founded in 2000 and headquartered in Redhill, operating 26 service centres and a network of more than 3,000 couriers to deliver same-day, next-day, international, and contract logistics services nationwide. The company serves a diversified mix of enterprise, public-sector, and healthcare customers across retail (Wickes, Beko, UCC Coffee), social care and telecare (Careium), medical devices (Exactech UK), government frameworks (Crown Commercial Service, The Libraries Consortium covering 22 local authorities and 321 libraries), and the NHS (London trusts, NHS SEL ICS, NHS SBS framework).

The operating platform combines a customer-facing booking portal with back-office route optimization, demand forecasting, and a smart order router that assigns each job to the optimal service centre based on traffic, road closures, and weather. CitySprint reports service-level KPIs of 98% on-time delivery and sub-20-second response times, and holds Cyber Essentials Plus certification alongside framework accreditations that pre-qualify it for public-sector and healthcare procurement.

The business model is primarily transaction-based: same-day services carry no fuel surcharge, while next-day and international legs apply 16% and 25.85% fuel surcharges respectively. Revenue is supplemented by contract logistics, healthcare logistics, and indemnity services. CitySprint has been owned by DPD, a major European parcel delivery network, since 2022, providing group-level scale and integration potential.

Name

CitySprint

Legal name

CitySprint (UK) Limited

Website

https://citysprint.co.uk

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

501–1,000 employees

Short description

CitySprint is a UK specialist courier operating 26 service centres and 3,000+ couriers to provide same-day, next-day, international, and contract logistics services to enterprise, public-sector, and healthcare customers, owned by DPD since 2022.

Ownership category

akta.pro rank

Product category

Courier and Logistics Services

NAICS

Local Messengers and Local Delivery (49221), Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (49211)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Metro/Urban Standard Parcel Delivery (TLAAACAH)

akta.pro secondary industries

Healthcare & Medical STAT Courier (Specimens, Blood, Pharma) (TLAAADAE), Clinical Specimen & Lab Diagnostics Courier (Blood, Tissue, Pathology) (TLAAAIAA), Pharmaceutical & Biologics Courier (Rx, Specialty Drugs) (TLAAAIAB), Hospital Intercampus & Health System Scheduled Route Courier (TLAAAIAD), Prescription Pickup & Pharmacy Runs (HSACAIAF)

Keywords

• Same-day courier services
• Next-day parcel delivery
• Medical courier logistics
• In-night delivery services
• Contract logistics fulfilment

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Courier Delivery Services: Same Day, Next Day, and International courier delivery services charged on a per-delivery basis. Pricing based on mileage, dimensions, weight, and service type. Same Day charges based on mileage with tolerance level of +/-5%.
2. Contract Logistics Services: Multi-drop courier, contract runs, storage and pick-pack, IT relocation, In-night delivery, haulage, and refrigerated vehicle services for enterprise customers.
3. Healthcare Logistics Services: Specialist medical courier services including hospital logistics, blood and organ transportation, clinical trial logistics, pathology solutions, pharmacy to home, and wholesaler logistics.
4. Indemnity and Insurance Services: Additional indemnity cover fees for valuable or high-risk consignments, with fees ranging from £5 to percentage-based charges depending on service type and declared value.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

CitySprint provides same-day, next-day, and international courier delivery services across the UK through 26 local service centres and a network of over 3,000 couriers. The company offers contract logistics including multi-drop, in-night, contract runs, storage/pick and pack, refrigerated transport, and IT relocation. A dedicated healthcare vertical (CitySprint Health) delivers specialist medical courier services for hospitals, blood and organ transport, clinical trials, pathology, pharmacy-to-home, and pharmaceutical wholesalers.

Product overview

CitySprint is the UK's largest same-day distribution company offering a comprehensive courier and logistics platform. The core offering consists of Same Day, Next Day (with Premium and Premium+ tiers), and International delivery services. The platform provides specialized logistics including In-night Delivery for overnight stock replenishment, Multi-drop Courier for consolidated routes, Contract Runs for scheduled services, Storage/Pick and Pack fulfillment, IT Relocation, Refrigerated Vehicles, and Haulage Services. A dedicated healthcare vertical operates under CitySprint Health, offering Hospital Logistics, Blood and Organ Transportation, Clinical Trial Logistics, Pathology Solutions, Pharmacy to Home, and Wholesaler Logistics. The company operates 26 strategically placed service centres with a network of over 3,000 couriers, supported by route optimization technology and real-time tracking capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• CitySprint Health: Healthcare logistics division providing medical courier services including hospital logistics, blood and organ transportation, clinical trial logistics, pathology solutions, pharmacy to home, and wholesaler logistics.

Products and services

• Same Day Courier Express delivery service with 60-minute collection guarantee, offering Same Day, Timed, and Dedicated delivery options across the UK.
• Next Day Delivery UK next-day delivery service with three tiers including Next Day, Next Day Premium (by 10:30 or 12:00), and Next Day Premium+ (delivery by 09:00 with closed in-house network).
• International Delivery Express delivery services across the globe with international courier capabilities.
• Multi-drop Courier Logistics service for businesses needing multiple deliveries in one route, with pre-defined SOPs, real-time tracking, and environmentally-friendly options.
• In-night Delivery Overnight delivery service that delivers parts and equipment to field engineers' vehicles, with delivery to Scotland pre-9am and rest of mainland pre-7am.
• Contract Runs Dedicated courier runs for businesses requiring regular, scheduled delivery services.
• Storage, Pick and Pack Warehouse and fulfilment services including storage solutions and order picking capabilities.
• IT Relocation Tech transport service for businesses relocating employee IT kit between homes and offices, with 96-hour turnaround, custom packaging, and DBS-vetted couriers.
• Haulage Services Dedicated specialist haulage service for moving urgent, oversized and high-value freight across the UK and Europe.
• Refrigerated Vehicles Temperature-controlled delivery for goods requiring specific conditions during transit.
• Hospital Logistics Logistics services supporting public and private healthcare providers, including hospital logistics and emergency care delivery.
• Blood and Organ Transportation Specialized medical courier service for transporting blood, organs, and other critical medical supplies with time-sensitive handling.
• Clinical Trial Logistics Specialized logistics for healthcare research including temperature-controlled and chain-of-custody compliant transport for clinical trial materials.
• Pathology Solutions Specimen transportation services for pathology samples with secure handling and tracking.
• Pharmacy to Home Delivery service connecting pharmacies directly to patients' homes.
• Wholesaler Logistics Pharmaceutical logistics solutions for wholesalers including secure and compliant distribution.
• Medical Courier (CitySprint Health) Supporting public and private healthcare providers with same-day medical delivery services. Healthcare logistics division providing medical courier services including hospital logistics, blood and organ transportation, clinical trial logistics, pathology solutions, pharmacy to home, and wholesaler logistics.

Quantifiable outcome

• 98% on-time delivery performance
• +6 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

13 partnerships are on record, tiered key account, parent company, charity partner, framework partner and certification partner.

• Wickeskey accountStrategic or Co-development Partner · 10 December 2025CitySprint extended partnership with Wickes until December 31, 2027, providing home delivery services from Wickes UK stores. Enhanced delivery prealert window from five hours to four and enabled customers to specify delivery instructions via tracking links.
• DPDparent companyStrategic or Co-development Partner · 9 December 2025DPD is the parent company of CitySprint. CitySprint operates as part of the DPD group, leveraging shared infrastructure and network capabilities.
• The Libraries Consortiumkey accountStrategic or Co-development PartnerCitySprint serves as key logistics partner for The Libraries Consortium (TLC) network of 22 local authorities and 321 libraries. Partnership enables books to be moved around boroughs enabling resource sharing across member authorities. Central exchange depot based in Woodford Green.
• Make-A-Wish UKcharity partnerGTM or Marketing PartnerCitySprint charity partner for over a year. In 2025, evolved approach to focus more on colleague volunteering rather than traditional financial fundraising. Employees volunteered over 150 hours and donated close to £48,000. Partnership includes Meet and Greet events at UK train stations and Disneyland Paris.
• Careiumkey accountStrategic or Co-development PartnerCitySprint provides In-night delivery services for Careium, one of the UK's leading telecare providers. Each evening, Careium collects stock from CitySprint's hub and delivers directly into engineers' vehicles before 7am. Results include 75% more jobs completed per day and 98.5% next-day delivery success rate.
• NHS SBSframework partnerChannel Partner/ Reseller/ DistributorCitySprint appointed to NHS SBS Sustainable Transport and Infrastructure Framework supporting NHS and wider public sector in lowering carbon output to achieve carbon net zero by 2040. Agreement runs until November 19, 2027.
• Crown Commercial Service (CCS)framework partnerChannel Partner/ Reseller/ DistributorCitySprint appointed as Crown Commercial Service supplier on RM6354 for Courier, Distribution, Storage and Specialist Solutions. Four-year agreement expiring February 4, 2030. Enables public sector bodies to purchase CitySprint services through GCA Frameworks.
• Trussell Trustcharity partnerGTM or Marketing PartnerCitySprint partnered with Trussell Trust Foundation in 2021 to help local communities fight poverty. Service centres across UK donate food supplies. Since February 2022, teams donated 2,811 items to local foodbanks.
• Crisischarity partnerGTM or Marketing PartnerCitySprint partnered with Crisis, the homeless charity. Since partnership began, over 100 vans donated to help Crisis transport supplies, repurposed furniture and move vulnerable people in temporary accommodation.
• Carbon Neutral Britaincertification partnerOthersCarbon Neutral Britain certified CitySprint as carbon neutral from 2022 to 2023. They offset emissions from business operations every quarter through Certified Emission Reduction (CER) initiatives including hydro power, wind farms, and biomass projects.
• UCC Coffeekey accountStrategic or Co-development PartnerCitySprint provides In-night delivery services for UCC Coffee, delivering to over 1,000 engineers nightly.
• Bekokey accountStrategic or Co-development PartnerCitySprint provides In-night delivery services for Beko, delivering to over 1,000 engineers nightly.
• NHS South East London Integrated Care Systemkey accountStrategic or Co-development PartnerCitySprint Health partnered with NHS SEL ICS during COVID-19 pandemic to deliver vital pulse oximeters to and from homes of patients who tested positive, supporting vulnerable individuals to monitor blood oxygen saturation safely.

Scale indicators18 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• DHL Express UK: DHL is one of the world's largest logistics companies offering time-critical international and domestic courier services in the UK. It competes with CitySprint across same-day, next-day, and international segments and has substantially greater scale and global reach.
• Evri (formerly Hermes UK): Evri is one of the UK's largest parcel delivery networks, handling e-commerce and B2C parcels. It is a broader parcel incumbent that competes with CitySprint for retail and enterprise parcel contracts across the UK.
• Royal Mail: Royal Mail is the UK's designated universal postal operator, providing parcel and letter delivery nationwide. While it primarily competes in deferred parcel and postal services, its scale and universal coverage make it a broad incumbent competing for adjacent UK delivery contracts.
• TNT (FedEx UK): FedEx (which integrated TNT Express) is a global integrator operating in the UK with express parcel and freight services. It competes with CitySprint for enterprise and time-sensitive UK and international courier contracts.

Direct peers

• DX (Delivery Express) Group: DX is a UK-listed courier and parcels operator providing same-day, next-day, and secure courier services across the UK. Its UK focus, same-day and secured delivery offerings, and B2B enterprise customer base make it one of the closest direct peers to CitySprint.
• APC Overnight: APC Overnight operates a UK-wide next-day parcel delivery network focused on B2B customers, with comparable service tiers and customer segments to CitySprint's next-day and contract logistics offerings.
• Yodel: Yodel is a major UK parcel delivery company providing domestic parcel services to retailers and consumers. While more B2C-skewed than CitySprint, it competes for the same UK parcel delivery spend and customer relationships.

Emerging players

• Gophr: Gophr is a UK-based same-day courier technology platform that connects businesses with courier drivers via an app-based booking system. It directly competes with CitySprint's same-day courier offering with a more digital-native delivery model.
• Addison Lee: Addison Lee is a London-headquartered private hire and same-day courier provider offering point-to-point same-day parcel and document delivery. It overlaps with CitySprint in metropolitan same-day delivery, particularly in London where both operate.
• Swift Medical Couriers: Swift Medical is a UK specialist medical and pathology courier operator serving NHS trusts, laboratories, and private healthcare providers. It competes most directly with CitySprint Health in the healthcare vertical.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/CitySprint_UK

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A27 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CitySprint