ARC Facilities
ARC Facilities is a cloud-based SaaS platform that uses proprietary AI and OCR to digitize, index, and make building plans, equipment data, and legacy documents instantly searchable on mobile devices for enterprise healthcare, education, and government facility management teams.
- Company typePrivate
- Founded2016
- HeadquartersSan Ramon, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What ARC Facilities does
ARC Facilities is a business unit of ARC Document Solutions, LLC, operating a cloud-based SaaS platform that uses proprietary AI, machine learning, and Optical Character Recognition (OCR) to read, index, and make searchable the contents of building plans, as-builts, equipment manuals, and legacy documents. The mobile-first platform (iOS, Android, and web, hosted on AWS with a 99.9% availability SLA) targets enterprise facility management teams at hospitals, health systems, higher education institutions, K-12 districts, and government facilities, with named customers including AdventHealth Wesley Chapel, MLK Community Healthcare, Cone Health, City of Hope, Central Piedmont Community College, Lodi Unified School District, and Moorpark College. Service availability is explicitly limited to U.S. and Canada-based organizations.
The product is delivered as a modular platform-plus-modules architecture: core modules include Building Plans, Emergency Information (shutoffs, evacuation routes, first-responder data), O&M Documentation/Equipment (with QR code scanning and interactive maps), Legacy Documents (CAD files, permits, contractor records), Construction Projects, Hospital Compliance (supporting Joint Commission environment-of-care surveys), and PDF Forms. A Quick Start Program bundles professional services including project management, document scanning at 200 DPI, equipment photo capture and map pinning, and forms creation.
Revenue is generated primarily through annual or multi-year license subscriptions (up to 5-year initial terms) priced per square footage of facilities and number of modules selected, with additional revenue from one-time professional services such as document digitization. Go-to-market is enterprise field sales targeting complex facility environments, supported by weekly live product demos, free facility evaluations, and a multi-channel marketing mix including industry conferences (IFMA, ASHE), webinars, podcasts, and a strong G2 review presence (4.85/5 customer rating with repeated Leader, Fastest Implementation, High Performer, and Momentum Leader badges). The platform is ISO/IEC 27001:2022 certified, SOC 2 compliant, and SAML 2.0-integrated with Microsoft Entra ID for enterprise identity management.
ARC Facilities firmographics
Firmographics- Name
- ARC Facilities
- Legal name
- ARC Document Solutions, LLC
- Website
- https://arcfacilities.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- ARC Facilities is a cloud-based SaaS platform that uses proprietary AI and OCR to digitize, index, and make building plans, equipment data, and legacy documents instantly searchable on mobile devices for enterprise healthcare, education, and government facility management teams.
- Ownership category
- akta.pro rank
ARC Facilities industry classification
Industry- Product category
- Facility Management Software
- NAICS
- Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC)
- akta.pro secondary industries
- OCR, ICR & Intelligent Document Processing (IDP) (BPAAAKAB), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH)
Keywords
Where ARC Facilities is headquartered
LocationHeadquarters
- HQ city
- San Ramon
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ARC Facilities business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- License Subscription: Annual or multi-year subscription for access to the ARC Facilities Platform and Modules (Building Plans, Emergency Information, O&M Documentation, Legacy Documents, Construction Projects). Sold per square footage and module selection. Includes Quick Start Program for implementation.
- Optional Services / One-Time Services: Additional services including document digitization (scanning paper content at 200 DPI), photo services (capture and upload), forms creation, and custom services as specified in SOW.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom pricing based on organization size and module selection |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
ARC Facilities product offering
Product offeringCore offering
ARC Facilities operates a cloud-based SaaS platform that uses proprietary AI, machine learning, and Optical Character Recognition (OCR) to read, index, and make searchable the contents of building plans, documents, and equipment information, delivering instant mobile-first access across iOS, Android, and web devices. The platform is sold with optional modules (Building Plans, Emergency Information, O&M Documentation, Legacy Documents, Construction Projects, Hospital Compliance, PDF Forms) and accompanied by a Quick Start Program that delivers document digitization, field-verified equipment mapping, photo capture, forms creation, and training. Enterprise customers in healthcare, higher education, K-12, and government subscribe on multi-year contracts priced per square footage and module selection.
Product overview
ARC Facilities is a cloud-based SaaS platform-plus-modules architecture for enterprise facility management. The core Platform uses proprietary AI, machine learning, and OCR technology to read, index, and make searchable the contents of building plans, documents, and equipment information, delivering instant mobile access on iOS, Android, and web. The platform is supplemented by optional modules that can be purchased separately or together: Building Plans (building floor plans and as-builts), Emergency Information (life safety and emergency equipment), O&M Documentation/Equipment (equipment manuals, warranties, QR scanning, maintenance logs), Legacy Documents (historical building document archive with OCR search), Construction Projects (project documents and as-builts), Hospital Compliance (healthcare audit support), and PDF Forms (fillable form creation and management). A Quick Start Program provides professional implementation services including document digitization, onsite mapping, and training.
Differentiator
Problem solved
Functional benefit
Products and services
- ARC Facilities Platform Cloud-based SaaS platform that uses proprietary AI, machine learning, and OCR to read, index, and make searchable building plans, documents, and equipment information, delivering instant mobile access across iOS, Android, and web for facility management teams.
- Building Plans Module Provides quick and easy mobile access to building floor plans, as-built drawings, campus maps, and related building information for facility teams managing multi-building campuses.
- Emergency Information Module Provides instant mobile access to critical building, life safety, and emergency-related equipment information including shutoffs, emergency plans, evacuation routes, and first-responder-accessible building data.
- O&M Documentation Module Provides field access to equipment information including O&M manuals, warranties, photographs, inspection reports, and map locations, discoverable via search, QR code scanning, and interactive maps for maintenance teams.
- Legacy Documents Module Organized, secure online storage for historical building-related documents including CAD files, permits, contractor data, renderings, and sketches, with 24/7 access, OCR search, and metadata attributes across multiple campuses.
- Construction Projects Module Provides quick and easy access to construction project documents and information including construction plans, as-builts, O&M manuals, warranties, permits, RFIs, and submittals for facility teams managing renovation and build projects.
- Hospital Compliance Module Provides compliance-related information access for hospital and healthcare facility environments, supporting The Joint Commission Environment of Care surveys and healthcare facility audits.
- PDF Forms Module Allows users to upload form templates, create fillable PDF forms, link files and photos to forms, and add comments, with forms generated based on existing Client forms as part of the Quick Start implementation program.
- Quick Start Program Professional services package including project management, document digitization (scanning at 200 DPI B&W), photo capture and map pinning for shutoffs and equipment, forms creation, and user training through go-live for new ARC Facilities customers.
- Mobile App (iOS/Android) Native mobile application for iOS and Android providing field access to all ARC Facilities platform modules, building information, equipment data, emergency plans, and documents on mobile devices for facility teams in the field.
Quantifiable outcome
- Eliminates time-consuming searches for building information during emergencies
- +2 more outcomes
Companies that use ARC Facilities
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles3 records
ARC Facilities technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability6 records
Feature6 records
ARC Facilities partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Microsoft Azure / Microsoft Entra IDcoreSSO integration with Microsoft Azure Active Directory (now Microsoft Entra ID) enabling enterprise customers to authenticate users through their corporate identity provider using SAML 2.0 protocol. Supports automatic user provisioning and group-based permission synchronization.
- Amazon Web Services (AWS)coreCloud hosting infrastructure provided by AWS for the ARC Facilities platform. ARC specifies cloud hosting via Amazon Web Services in their SLA documentation.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
ARC Facilities competitors and assessment
Company assessmentBroad incumbents
- ServiceNow Facility Management: ServiceNow's enterprise workflow platform includes facility and workplace management modules used by large healthcare systems, universities, and corporations. It is a broader incumbent competing with ARC Facilities via integration into enterprise service management stacks.
- Autodesk Construction Cloud: Autodesk Construction Cloud manages building plans, as-builts, and project documentation for the AEC lifecycle. It is comparable to ARC Facilities for building document handling and could expand further into the operations phase that ARC targets.
- IBM Maximo Application Suite: IBM Maximo is a long-established enterprise asset management and facility management platform used across hospitals, utilities, and large campuses. It competes with ARC Facilities as a much larger incumbent offering deeper work order, asset, and maintenance capabilities.
Direct peers
- Accruent (Lucernex + MRI): Accruent provides facility, real estate, and asset management software used by hospitals, universities, and corporate real estate teams. Comparable to ARC Facilities for healthcare/education facility documentation and equipment management workflows.
- Planon: Planon is a leading IWMS/CAFM suite for facility, real estate, and workplace management. It is directly comparable to ARC Facilities because it serves enterprise facility teams with modules for buildings, space, and maintenance—often competing for the same healthcare and education buyers ARC targets.
- FM:Systems: FM:Systems provides facility management and IWMS software for space, move, maintenance, and real estate management across higher education, healthcare, and corporate customers—a direct competitor to ARC Facilities in the same verticals with overlapping buyer personas.
- AssetWorks: AssetWorks provides facility, fleet, and asset management software to education, government, and healthcare organizations. It competes with ARC Facilities in higher education and healthcare for facility operations and asset documentation.
- Eptura (formerly iOFFICE + Spacewell + Archibus): Eptura offers a unified workplace, asset, and maintenance management platform used by enterprises for facility operations. It directly competes with ARC Facilities by providing a broader CAFM/IWMS footprint including work orders and space management that ARC lacks.
Emerging players
- Maintenance Connection: Maintenance Connection is a CMMS used by facility teams in healthcare, education, and manufacturing for work orders, PMs, and asset management. It overlaps with ARC Facilities in customer base and facility operations use cases but focuses on maintenance rather than document access.
- UpKeep: UpKeep is a mobile-first CMMS used by facility and maintenance teams for work orders, asset tracking, and inspections. It is comparable to ARC Facilities for facility operations mobile workflows but emphasizes maintenance execution rather than building information access.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights3 records
Customer concentration
ARC Facilities social profiles
Digital presenceARC Facilities compliance and trust
Trust signalCompliance3 records
ARC Facilities financial estimates
Financial estimateRevenue estimate
Valuation estimate
ARC Facilities leadership team
Management profileNumber of profiles
Profiles9 records
ARC Facilities funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ARC Facilities M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ARC Facilities
What does ARC Facilities do?
ARC Facilities operates a cloud-based SaaS platform that uses proprietary AI, machine learning, and Optical Character Recognition (OCR) to read, index, and make searchable the contents of building plans, documents, and equipment information, delivering instant mobile-first access across iOS, Android, and web devices. The platform is sold with optional modules (Building Plans, Emergency Information, O&M Documentation, Legacy Documents, Construction Projects, Hospital Compliance, PDF Forms) and accompanied by a Quick Start Program that delivers document digitization, field-verified equipment mapping, photo capture, forms creation, and training. Enterprise customers in healthcare, higher education, K-12, and government subscribe on multi-year contracts priced per square footage and module selection.
Is ARC Facilities a public or private company?
ARC Facilities is a private company. It is classified as corporate owned and is currently operating.
When was ARC Facilities founded?
ARC Facilities was founded in 2016. It employs 251 to 500 people.
Where is ARC Facilities based?
ARC Facilities is headquartered in San Ramon, United States, in the North America region.
How does ARC Facilities make money?
Two revenue lines are on record. License Subscription is the primary driver. The others are optional Services / One-Time Services.
Who are ARC Facilities's main competitors?
Broad incumbents on record are ServiceNow Facility Management, Autodesk Construction Cloud and IBM Maximo Application Suite. Direct peers are Accruent (Lucernex + MRI), Planon, FM:Systems, AssetWorks and Eptura (formerly iOFFICE + Spacewell + Archibus). Emerging players are Maintenance Connection and UpKeep.
Does ARC Facilities have an API?
No public API is recorded for ARC Facilities.
What industry is ARC Facilities in?
ARC Facilities's product category is Facility Management Software. Its primary akta.pro industry code is HDAEAHAC, Intelligent Document Processing (IDP) & OCR Automation, with a secondary code of BPAAAKAB, OCR, ICR & Intelligent Document Processing (IDP). Its NAICS code is 5132 and its SIC code is 7372.