Duncan Solutions

What Duncan Solutions does

Duncan Solutions is a Milwaukee-based, privately held provider of parking management, tolling, and mobility solutions exclusively serving government agencies across the United States. The company operates a unified platform-plus-modules architecture anchored by MōbiHUB, a next-generation Smart Mobility platform that unifies enforcement, processing, payments, customer engagement, and analytics, and is supported by two proprietary core products: AutoPROCESS, a citation processing and permit management platform refined over 35 years, and DRIVE, a proprietary DMV registered owner lookup service providing coverage of all 51 U.S. DMVs and many Canadian provinces via a strategic partnership with Nlets.

Duncan serves more than 200 government clients — including major parking authorities (Philadelphia, Pittsburgh), large municipalities (San Diego, Sacramento, Milwaukee, Houston, Boston, New Orleans), and tolling authorities — processing 6 million citations, 30 million DMV lookups, and 350,000 permits annually while collecting $425 million in revenue on behalf of clients from 10 million motorists. The company's revenue model combines transaction fees on citation processing and collections with subscription/recurring revenue from permit management and the DRIVE DMV data service, structured through multi-year government contracts awarded via RFP and procurement processes.

The company traces its roots to 1936, when Donald F. Duncan introduced the first parking meter, and was reorganized in 2005 through the merger of Duncan Parking Technologies, Citation Management, Enforcement Technology, and Reino Parking Systems, with subsequent acquisitions of Professional Account Management (2005) and Law Enforcement Systems (2008). Duncan Solutions operates as a subsidiary of Business Processing Solutions, LLC, a CX outsourcing firm, and is certified to PCI DSS, SOC 1 Type 2, and SOC 2 Type 2 standards.

Name

Duncan Solutions

Legal name

Duncan Solutions, LLC

Website

https://duncansolutions.com

Company type

Private

Founded year

1936

Operating status

Operating

Headcount range

251–500 employees

Short description

Duncan Solutions is a Milwaukee-based provider of parking management, tolling, and mobility solutions serving 200+ U.S. government agencies through its MōbiHUB platform, AutoPROCESS citation system, and DRIVE DMV data service.

Ownership category

akta.pro rank

Product category

Parking Management Services

NAICS

Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Digital Payments & Enforcement for Parking (Mobile Pay, LPR/ANPR, Citation Mgmt) (TLAJAIAE)

Keywords

• Parking management services
• Citation processing
• Tolling solutions
• Permit management
• Debt collection

Headquarters

HQ city

Milwaukee

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Parking Citation Processing and Management: Comprehensive citation processing services for municipalities and parking authorities including notice generation, mailing, payment processing, and delinquent collections. Revenue generated through transaction fees and service contracts with government agencies.
2. Tolling Solutions: Violation management, DMV registered owner identification, image review processing, back-office transaction management, and full customer service support for tolling authorities. Operating for over 36 years in tolling sector.
3. Permit Management: Permit issuance and management services including digital fleet management and account-based customer service platform for permit holders.
4. Debt Collection Services: Collection of delinquent parking accounts including secondary collections. Collectors work exclusively in transportation space providing deep industry expertise. Includes innovative payment plan options and community service alternatives.
5. DMV Data Services (DRIVE): DMV registered owner lookup services providing access to all 51 U.S. DMVs. Offered as a subscription service with flexible batch submissions and integrations.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Duncan Solutions is a full-service parking and mobility management company that delivers comprehensive citation processing, permit management, debt collection, enforcement support, and tolling solutions to government agencies. Its proprietary MōbiHUB Smart Mobility Platform unifies enforcement, processing, payments, customer engagement, and analytics into a single ecosystem, while supporting platforms AutoPROCESS and DRIVE handle citation lifecycle management and nationwide DMV registered owner lookups across all 51 U.S. DMVs.

Product overview

Duncan Solutions offers a unified platform-plus-modules architecture centered on the MōbiHUB℠ Smart Mobility platform. The core technology stack includes AutoPROCESS, a proprietary citation processing and permit management system that coordinates the full citation lifecycle, and DRIVE®, a proprietary DMV registered owner lookup service covering all 51 U.S. DMVs. The company provides end-to-end Parking and Mobility Solutions (citation processing, permit management, debt collection, enforcement support) and Tolling Solutions (violation management, DMV identification, image review, back-office transaction management, customer service). The MōbiHUB platform unifies these capabilities into a single connected operational ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• MōbiHUB: Next-generation Smart Mobility platform purpose-built to unify enforcement, processing, payments, customer engagement, and analytics into one connected operational ecosystem.
• AutoPROCESS
• DRIVE (DMV Registration Information for Vehicle Enforcement)

Products and services

• MōbiHUB℠ Smart Mobility Platform Next-generation cloud-based Smart Mobility platform that unifies parking enforcement, citation processing, payments, customer engagement, and analytics into one connected operational ecosystem for government agencies and parking authorities.
• AutoPROCESS Proprietary citation processing and permit management platform that automates payment processing, in- and out-of-state DMV inquiries, delinquency noticing and fees, and management reporting for hundreds of on-street parking programs nationwide.
• DRIVE® (DMV Registration Information for Vehicle Enforcement) Proprietary DMV registered owner lookup service offering nationwide coverage through access to all 51 U.S. DMVs and many Canadian provinces via strategic Nlets partnership, with approximately 24-48 hour turnaround time.
• Parking & Mobility Solutions End-to-end parking program services for municipalities and agencies that include comprehensive citation processing, permit management, debt collection, and enforcement support to maximize revenue and streamline operations.
• Tolling Solutions Tolling authority services encompassing violation management, DMV registered owner identification, image review processing, back-office transaction management, and full customer service support for toll collection agencies.
• Debt Collection Services Collection of delinquent parking and transportation accounts including secondary collections, with collectors working exclusively in the transportation space and providing innovative payment plan options and community service alternatives.

Quantifiable outcome

• $425M annual revenue recovered for clients with 10M+ motorists served
• +4 more outcomes

Named customers9 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• National Law Enforcement Telecommunications System (Nlets)coreTechnology or IntegrationStrategic partnership providing Duncan Solutions' DRIVE service with access to law enforcement telecommunications systems for DMV registered owner identification. This partnership enables nationwide coverage for DMV lookups across all 51 U.S. DMVs and many Canadian provinces, with approximately 24-48 hour turnaround time for plate information uploads.
• Business Processing Solutions, LLCcoreStrategic or Co-development PartnerParent company and nationwide leader in CX outsourcing solutions. Duncan Solutions is part of Business Processing Solutions, LLC, which provides strong corporate backing enabling the company to continually evolve and invest in its parking and tolling solutions.

Scale indicators13 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Conduent: Large BPO/IT services vendor with a dedicated parking solutions division serving U.S. municipalities on citation processing and back-office services, making it the closest direct competitor to Duncan's B2G parking management offering.
• Passport Labs (Passport): Parking and mobility platform serving cities with mobile payments, permit management, and enforcement integrations — a direct municipal-focused competitor to Duncan's parking management stack.
• T2 Systems: Provider of parking management software and services for municipalities and universities, including permit, enforcement, and citation workflows that overlap directly with AutoPROCESS and Duncan's parking operations.
• Amano McGann: Supplier of parking access, enforcement, and management solutions for U.S. cities and private operators, overlapping Duncan's parking enforcement and permit revenue capture offerings.
• ParkMobile: Consumer-facing mobile parking payments app widely adopted by municipalities, competing directly for the payment and engagement layer of Duncan's parking ecosystem.
• PayByPhone: Mobile parking payment provider used by hundreds of North American cities, comparable to ParkMobile as a competitor for the digital payment touchpoint in Duncan's parking stack.
• IPS Group: Smart parking meter and enforcement technology vendor serving municipalities, overlapping Duncan's on-street parking equipment, enforcement, and management capabilities.

Broad incumbents

• Flowbird (Parkeon): European-headquartered parking and mobility solutions provider with a global installed base of meters and urban mobility platforms, comparable as a broader incumbent in parking technology adjacent to Duncan.
• TransCore: Major U.S. tolling and traffic systems integrator with back-office and violation processing capabilities, overlapping Duncan's tolling authority offerings at the system-of-record layer.

Emerging players

• Q-Free: Tolling and traffic management vendor providing violation and back-office solutions to tolling authorities, comparable to Duncan's tolling violation management and DMV identification services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/duncan-solutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Duncan Solutions