Windward Consulting Group
Windward Consulting Group is a ServiceNow Elite Partner founded in 1997 that delivers ITSM, ITOM, SecOps, and AIOps consulting and managed services to Fortune 500 enterprises and U.S. government agencies across 500+ clients and 3,500+ projects.
- Company typePrivate
- Founded1997
- HeadquartersHerndon, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Windward Consulting Group does
Windward Consulting Group, LLC is a privately held, founder-led IT consulting firm founded in 1997 and headquartered in McLean, Virginia, with additional offices in Herndon and New York and a remote-first operating model. The firm specializes in implementing and operating the ServiceNow platform, with a portfolio spanning IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), CMDB/CSDM stabilization, and AIOps consulting delivered through partnerships with BigPanda and Dynatrace. Windward is one of only six ServiceNow partners globally to hold all four Validated Practice badges (ITSM Standard, ITSM Pro, App Engine, ITOM Health) and achieved Elite Partner status in November 2025.
The company's go-to-market is enterprise field sales targeting Fortune 500 companies and U.S. government agencies, supported by a sales-led model under VP of Sales Dylan Levy and channel leverage through the ServiceNow ecosystem. Windward generates revenue through professional services engagements (project-based ServiceNow implementation, optimization, and consulting) and recurring managed services for ongoing platform administration and continuous improvement. Pricing is quote-based with multi-year contracts disclosed, and the firm cites 500+ enterprise, telecom, and federal clients and 3,500+ delivered projects over 20+ years.
Windward invests in proprietary intellectual property including the trademarked "Find Flow" methodology and training program, and has expanded its service catalog to include AI-readiness advisory offerings (AI Readiness Foundations for Autonomous Execution, From AI Assistance to AI Execution). The firm has no disclosed funding, parent company, subsidiaries, or M&A history, and remains independently owned and operated under President & CEO Sean McDermott.
Windward Consulting Group firmographics
Firmographics- Name
- Windward Consulting Group
- Legal name
- Windward Consulting Group, LLC
- Website
- https://windward.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Windward Consulting Group is a ServiceNow Elite Partner founded in 1997 that delivers ITSM, ITOM, SecOps, and AIOps consulting and managed services to Fortune 500 enterprises and U.S. government agencies across 500+ clients and 3,500+ projects.
- Ownership category
- akta.pro rank
Windward Consulting Group industry classification
Industry- Product category
- IT Management Consulting
- NAICS
- Management Consulting Services (54161), Management, Scientific, and Technical Consulting Services (5416)
- SIC
- Services-Management Consulting Services (8742)
- akta.pro primary industry
- Strategy & IT Advisory (BPAEAAAA)
Keywords
Where Windward Consulting Group is headquartered
LocationHeadquarters
- HQ city
- Herndon
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Windward Consulting Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- IT Consulting Services: Professional services revenue generated through ServiceNow implementation, optimization, and consulting engagements across ITSM, ITOM, and SecOps. Project-based and managed services engagements with enterprises and government clients.
- Managed Services: Ongoing managed services for ServiceNow platforms including administration, optimization, and continuous improvement
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise Consulting Engagement |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels8 records
Windward Consulting Group product offering
Product offeringCore offering
Windward Consulting Group is an IT consulting firm that delivers ServiceNow consulting, implementation, and managed services across IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps). The firm supplements its ServiceNow practice with AIOps consulting through partnerships with BigPanda and Dynatrace, along with proprietary training delivered via its Find Flow methodology. Engagements are sold as quote-based professional services to Fortune 500 enterprises and U.S. federal government agencies.
Product overview
Windward Consulting Group is an IT consulting firm operating as a ServiceNow Elite Partner, offering a comprehensive portfolio of IT service management, IT operations management, and security operations consulting services built around the ServiceNow platform. Their core offering centers on ServiceNow consulting and implementation, complemented by specialized AIOps solutions, CMDB optimization, cloud management, and security operations services. Windward provides both strategic consulting (AI Readiness Foundations, From AI Assistance to AI Execution, Strategic Portfolio Management) and technical implementation services (Event Management, Vulnerability Management, Incident Detection and Response, Cloud Management) across enterprise and government clients. Their service delivery is enhanced by technology partnerships with BigPanda and Dynatrace, and they offer proprietary training through their Find Flow methodology program.
Differentiator
Problem solved
Functional benefit
Products and services
- ServiceNow Consulting and Implementation
Quantifiable outcome
- Top 1% CSAT score in ServiceNow ecosystem
- +3 more outcomes
Companies that use Windward Consulting Group
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
Windward Consulting Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability7 records
Feature4 records
Windward Consulting Group partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- ServiceNow Consulting and Implementation Partner ProgramcoreWindward participates in the ServiceNow Consulting and Implementation Partner Program, which recognizes and rewards partners for expertise in driving opportunities, reaching new markets, and helping joint customers in digital transformation efforts.
- ServiceNowcoreWindward is a ServiceNow Elite Partner with four Validated Practice badges (ITSM Standard, ITSM Pro, App Engine, ITOM Health). One of only six partners globally with all four validations. The partnership focuses on delivering Service Reliability powered by ServiceNow across ITSM, ITOM, and Security Operations.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Windward Consulting Group competitors and assessment
Company assessmentDirect peers
- Crossfuze: A specialized ServiceNow partner focused on ITSM, ITOM, and CMDB optimization for mid-market and large enterprises; comparable in size, ServiceNow-only focus, and managed-services-plus-implementation model.
- Slalom: A US-centric consulting firm with a substantial dedicated ServiceNow practice spanning strategy, implementation, and managed services across ITSM, ITOM, and SecOps for Fortune 500 clients.
- Accelalpha: A boutique ServiceNow consultancy focused on procurement, ITSM, and finance transformations for enterprise customers, comparable in size and ServiceNow-specialized positioning to Windward.
- GlideFast Consulting: A ServiceNow Elite Partner of similar scale, GlideFast focuses exclusively on ServiceNow implementations across ITSM, ITOM, HRSD, and SecOps for enterprise and government clients, directly overlapping with Windward's validated-practice footprint.
- Optimum Consulting: A ServiceNow Elite Partner delivering ITSM, ITOM, SecOps and customer-service management implementations; overlaps with Windward in customer segment, methodology focus, and ServiceNow-only positioning.
Broad incumbents
- Cognizant: Global IT services firm that acquired ServiceNow Elite Partner Thirdera; now operates a top-tier ServiceNow practice competing directly with Windward on multi-million-dollar enterprise transformations.
- Capgemini: Global IT services firm with a meaningful ServiceNow practice across ITSM and ITOM; competes with Windward in enterprise and federal markets and is also a former employer of several Windward leaders.
- Deloitte: Big Four firm with a sizeable ServiceNow alliance practice spanning ITSM, SecOps, and workflow transformation; competes on enterprise and government ServiceNow mandates but solutions are anchored in a full-stack consulting portfolio.
- KPMG: Big Four advisory firm with an established ServiceNow practice across risk, IT, and finance transformations; competes at the upper end of Windward's target enterprise and public-sector buyer set.
- Accenture: Global professional services firm with one of the largest ServiceNow practices worldwide; competes with Windward on large Fortune 500 and federal ServiceNow engagements but as part of a much broader digital and cloud portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Windward Consulting Group social profiles
Digital presenceWindward Consulting Group compliance and trust
Trust signalCompliance4 records
Windward Consulting Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Windward Consulting Group leadership team
Management profileNumber of profiles
Profiles8 records
Windward Consulting Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Windward Consulting Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Windward Consulting Group
What does Windward Consulting Group do?
Windward Consulting Group is an IT consulting firm that delivers ServiceNow consulting, implementation, and managed services across IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps). The firm supplements its ServiceNow practice with AIOps consulting through partnerships with BigPanda and Dynatrace, along with proprietary training delivered via its Find Flow methodology. Engagements are sold as quote-based professional services to Fortune 500 enterprises and U.S. federal government agencies.
Is Windward Consulting Group a public or private company?
Windward Consulting Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Windward Consulting Group founded?
Windward Consulting Group was founded in 1997. It employs 51 to 100 people.
Where is Windward Consulting Group based?
Windward Consulting Group is headquartered in Herndon, United States, in the North America region.
How does Windward Consulting Group make money?
Two revenue lines are on record. IT Consulting Services are the primary driver. The others are managed Services.
Who are Windward Consulting Group's main competitors?
Direct peers on record are Crossfuze, Slalom, Accelalpha, GlideFast Consulting and Optimum Consulting. Broad incumbents are Cognizant, Capgemini, Deloitte, KPMG and Accenture.
Does Windward Consulting Group have an API?
No public API is recorded for Windward Consulting Group.
What industry is Windward Consulting Group in?
Windward Consulting Group's product category is IT Management Consulting. Its primary akta.pro industry code is BPAEAAAA, Strategy & IT Advisory. Its NAICS code is 54161 and its SIC code is 8742.