What 9Altitudes does

9Altitudes is a Belgium-headquartered, Waterland Private Equity-backed digital transformation partner that automates, optimizes, and continuously improves end-to-end business processes for industrial and service-economy customers across 8 countries in Europe and LATAM. The company was built by consolidating 11 acquired regional Microsoft Dynamics 365, PTC, and MES practices — including Ad Ultima, Integral Group, Dynalogic, and Integral Innovations Spain — and now operates with more than 750 experts and 2,000+ customers. It serves three primary verticals (Manufacturing, Services, Wholesale & Distribution) plus highlighted verticals in Industrial Machinery, Aerospace & Defense, Technical Services, Automotive & Mobility, Electronics & High-tech, and Membership Services, with named enterprise customers such as NEDCON, Hitachi Construction Machinery Europe, Reitan Distribution, Pollet Group, United Petfood, and VCST.

The technology foundation combines Microsoft Dynamics 365 (Finance & Operations, Business Central, Sales, Customer Service, Field Service, Project Operations, Customer Insights, Copilot, Copilot Studio, Fabric) with PTC's product-development stack (Creo, Windchill, ThingWorx, Codebeamer) and Tulip's frontline operations platform. 9Altitudes layers proprietary IP on top, including the 'Digital Common Thread' integration framework, 9A Elevate managed-services package, Hive CPQ, 9A Smart Insights (Power BI bridge), 9A Membership Management, and the AI-based 9A Field Service Knowledge Capture Agent. AI capabilities span predictive analytics, NLP, knowledge retrieval, autonomous agents, generative AI, process automation, optimization, and anomaly detection, operating across text, structured-data, image, and multimodal inputs. The company holds Microsoft Inner Circle Partner status for the 5th consecutive year and Microsoft Solutions Partner designations, providing co-sell leverage and early access to roadmap.

The business model is a hybrid of professional services (ERP/PLM/MES consulting, advisory, and implementation) and managed services (9A Elevate, support desk, lifecycle management), with software license resale through the Microsoft, PTC, and Tulip partner channels. Pricing is custom/enterprise and not publicly disclosed, and customer acquisition runs through direct enterprise field sales with a trusted-advisor methodology. Distribution is multi-country, with regional HQs in Kortrijk (Belgium) and Hinnerup (Denmark) and offices in the Netherlands, France, Spain, Portugal, Turkey, and Brazil. Capital structure is private and PE-controlled, with Waterland as the institutional sponsor since the founding of the platform alongside founder Filip Bossuyt.

Name

9Altitudes

Legal name

9altitudes

Website

https://9altitudes.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

9Altitudes is a Belgium-based, Waterland-backed digital transformation partner that implements Microsoft Dynamics 365, PTC, and Tulip platforms for 2,000+ manufacturing, services, and distribution customers across 8 countries, supplemented by proprietary IP and managed services.

Ownership category

akta.pro rank

Product category

Digital Transformation Consulting and Enterprise Application Implementation

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO), Onsite/Field IT Support Services (BPAEABAC)

Keywords

• Digital transformation services
• ERP implementation consulting
• Microsoft Dynamics 365 partner
• PLM and MES solutions
• Manufacturing business software

Headquarters

HQ city

Kortrijk

HQ country

Belgium

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Digital Transformation Consulting & Implementation Services: Implementation of business applications including ERP (Microsoft Dynamics 365), PLM (PTC Windchill), MES (Tulip), and related technologies. The company guides organizations from strategy to execution in their digital transformation journey.
2. Managed Services & Support: Ongoing support services including 9A Elevate proactive platform management, service desk support, and lifecycle management for installed business applications.
3. Strategic Advisory Services: Digital advisory services helping companies map digital transformation routes, select solutions, and develop strategies for sustained and impactful transformation.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

9Altitudes is a digital transformation partner that implements and supports enterprise business applications, primarily Microsoft Dynamics 365, PTC (Windchill PLM, Creo CAD, ThingWorx IIoT), and Tulip MES, for manufacturing, services, and distribution companies across Europe, Brazil, and Turkey. The firm delivers end-to-end services spanning strategy, implementation, integration, and managed services (9A Elevate), complemented by proprietary add-ons such as Hive CPQ, 9A Smart Insights, 9A Membership Management, and the 9A Field Service Knowledge Capture Agent.

Product overview

9altitudes offers a comprehensive portfolio of digital transformation solutions built primarily on the Microsoft Dynamics 365 platform, supplemented by PTC (Windchill PLM, Creo CAD, ThingWorx IIoT) and Tulip MES platforms. The core offerings include Microsoft Dynamics 365 Business Central and Finance & Operations (ERP), Dynamics 365 Sales, Field Service, Customer Insights, and Project Operations (CRM/Service), complemented by Microsoft Copilot/Copilot Studio (AI) and Microsoft Fabric (data/AI foundation). Industry-specific solutions include Annata 365 for automotive/equipment and 9A Membership Management. 9altitudes also provides proprietary add-ons including Hive CPQ (sales configuration), 9A Smart Insights (Power BI analytics), and 9A Field Service Knowledge Capture Agent (AI). The company's methodology centers on the 'Digital Common Thread' framework that connects engineering, manufacturing, supply chain, and service through integrated platforms. 9A Elevate provides ongoing managed services for continuous optimization. The company operates as an international digital transformation partner with 750+ experts across 8 countries, holding Microsoft Inner Circle Partner status.

Differentiator

Problem solved

Functional benefit

Brands

• 9A Elevate: Software, service, and optimization package combining a proactive operating model and manufacturing-specific capabilities, preparing organizations to leverage agentic AI.
• 9A Smart Insights
• 9A Membership Management
• 9A Field Service Knowledge Capture Agent
• Dynalogic

Products and services

• Annata 365 Cloud-based industry solution built on Microsoft Dynamics 365 for automotive, truck & bus, and equipment organizations, covering dealer operations, after-sales service, parts inventory, rental/leasing, and asset lifecycle tracking with AI/ML/IoT capabilities.
• Hive CPQ Proprietary Configure, Price, Quote solution that simplifies and accelerates the sales process for manufacturing companies within the Configure To Order (CTO) branch, connecting CAD data with 3D visualization for sales and engineering teams.
• 9A Membership Management Proprietary all-in-one solution for membership organizations handling registrations, subscriptions, group management, event tracking, and omnichannel member service.
• 9A Field Service Knowledge Capture Agent Proprietary AI agent that helps service companies capture, structure, and reuse technical knowledge in Dynamics 365 Field Service, surfacing relevant work instructions and troubleshooting steps to technicians and drafting service reports automatically.
• 9A Smart Insights Proprietary standardized architecture that makes Microsoft Dynamics 365 Finance & Operations data directly available in Power BI for reporting, analytics, and cross-departmental business intelligence.
• 9A Elevate Proprietary continuous package of software, services, and optimization combining a proactive operating model and manufacturing-specific capabilities, keeping the digital common thread healthy, current, and increasingly intelligent, with AI-agent support for planning, execution, and administration.
• Copilot Cowork AI product that moves beyond assistance to execute complete business workflows across Microsoft 365 and Dynamics 365, now generally available.
• Microsoft Dynamics 365 Business Central Cloud-based ERP system for SMBs and mid-market companies providing finance, operations, sales, and service management capabilities, implemented and supported by 9Altitudes as a Microsoft Inner Circle Partner.
• Microsoft Dynamics 365 Finance & Operations Enterprise-grade ERP for large organizations with complex financial management, supply chain, and operational requirements, including AI-powered analytics and Copilot-enabled forecasting, implemented by 9Altitudes.
• Microsoft Dynamics 365 Field Service Backbone for connected service operations bringing planning, execution, parts, finance, and insights together, supporting predictive maintenance, resource scheduling optimization, and mobile technician workflows, implemented by 9Altitudes.
• PTC Windchill Product Lifecycle Management system for managing product data, configurations, requirements, and changes across the full product lifecycle, integrated with Creo, ThingWorx, and Codebeamer and implemented by 9Altitudes.
• Tulip Frontline Operations Frontline operations platform (MES) empowering operators with digital work instructions, quality checks, traceability, and performance dashboards, implemented by 9Altitudes as a certified Tulip partner.
• Digital Transformation Consulting & Implementation Services Professional services guiding organizations from strategy to execution in digital transformation, including implementation of ERP (Microsoft Dynamics 365), PLM (PTC Windchill), MES (Tulip), and related technologies for manufacturing, services, and distribution companies.

Quantifiable outcome

• 5th year in a row: Microsoft Inner Circle Partner recognition
• +1 more outcomes

Named customers13 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability12 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• TulipcoreTechnology or Integration · 1 January 2024Certified partner for Tulip's Frontline Operations Platform (MES). 9altitudes helps manufacturing companies implement Tulip for smart factory operations, digital work instructions, and connected worker solutions.
• MicrosoftcoreTechnology or IntegrationOfficial Microsoft Inner Circle Partner and Trusted Microsoft Dynamics 365 Advisors. 9altitudes has been named Microsoft Business Applications Inner Circle Partner for 5 consecutive years. They implement Microsoft Dynamics 365 (Finance, Supply Chain Management, Business Central, Sales, Customer Service, Field Service), Microsoft 365 Copilot, and Microsoft Fabric solutions.
• PTCcoreTechnology or IntegrationHighlighted technology partner for PTC solutions including Creo (CAD), Windchill (PLM), ThingWorx (IoT/Digital Twin), and Codebeamer (requirements management). 9altitudes is certified in PTC technologies for product lifecycle management and digital transformation.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Avanade: Joint Accenture-Microsoft venture and the largest global Microsoft Dynamics 365 SI. Overlaps directly with 9altitudes across Dynamics 365 ERP, CRM, Field Service, and Copilot deployments for enterprise and industrial customers.
• Slalom: Global technology and business consulting firm with a substantial Microsoft Dynamics 365 and modern workplace practice. Comparable as a broader transformation partner often competing on the same Dynamics opportunities.
• Capgemini: Global systems integrator with a large Microsoft Dynamics, Cloud, and Data practice serving European manufacturers and industrial clients. Overlaps on large-scale Dynamics 365 and Microsoft Cloud transformation programs.

Direct peers

• HSO: Large Dutch-headquartered Microsoft Dynamics 365 (AX/Finance & Operations, Business Central) implementation partner serving manufacturing and services across Europe. Same Inner Circle-tier Dynamics franchise and similar customer segmentation.
• Columbus Global: Denmark-based Microsoft Dynamics 365 partner focused on manufacturing, food, and process industries across Northern Europe. Highly comparable in vertical focus, Dynamics-led delivery model, and Nordic customer base.
• KUMAVISION: German-headquartered Microsoft Dynamics partner with strong manufacturing and ERP implementation focus. Closely comparable as a European mid-market Dynamics 365 and Industry Solutions SI serving DACH and adjacent regions.
• Sikich: US-headquartered Microsoft Dynamics 365 partner with manufacturing, distribution, and services practice. Comparable as a mid-sized multi-vertical Dynamics 365 SI with industry-specific IP.
• Hitachi Solutions: Global Microsoft Dynamics 365 SI with industry-specific IP and large delivery footprint. Overlaps with 9altitudes on Dynamics 365 ERP, CRM, and Field Service implementations for enterprise customers.

Emerging players

• Arbela Technologies: Specialist Microsoft Dynamics 365 and Power Platform SI focused on manufacturing, distribution, and field service. Comparable in target verticals and product mix but at smaller scale.

Others

• Annata (ISV): ISV behind the Annata 365 industry solution for automotive/equipment that 9altitudes resells. Adjacent ecosystem player: 9altitudes wraps Annata IP into its Dynamics 365 delivery, making it an enabling technology partner rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ad-ultima
• Xx.com/adultimagroupbe

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 9Altitudes