Wavenet

What Wavenet does

Wavenet Limited is a privately held UK managed service provider headquartered in Solihull, founded in 2000, operating under Wavenet Group Holdings Limited with backing from Macquarie Capital Principal Finance. The company delivers an integrated portfolio of cyber security, connectivity, cloud, and communications services to over 12,000 SME, enterprise, and public sector customers across the UK, supported by approximately 900 employees including over 450 trained support staff and engineers, and nine UK offices (Solihull, London, Manchester, Cambridge, Norwich, Cardiff, Nottingham, Doncaster, Dorking).

The technology stack is built around a CyberGuard security division (24/7 SOC, CREST-accredited CSIR, NCSC CHECK penetration testing, MDR, SIEM, DDoS protection), a SASE/DEM platform on Cato Networks, unified communications powered by Mitel, RingCentral, 8x8, and Five9, Microsoft 365 and Azure cloud services, and a wholesale/reseller channel. Underlying security operations integrate CrowdStrike, Microsoft Defender, Darktrace, Palo Alto Networks, KnowBe4, Qualys, and CyberArk; the portfolio spans infrastructure, endpoints, identity, and human-layer security. Wavenet also markets an AI & Automation line that layers Microsoft 365 Copilot, voicemail transcription, IVR, and SIEM-driven anomaly detection on top of the managed services stack, alongside a strategic partnership with Smarsh for AI-powered call recording and compliance.

The business operates a recurring managed services model: the majority of revenue is subscription-based (managed IT, CyberGuard MDR/SOC, connectivity, UC, mobile/IoT), supplemented by professional services for transformation projects and hardware sales. Pricing is quote-based, tiered by enterprise and SME segments, and billed annually. Wavenet has executed an acquisition-led growth strategy, completing the purchases of Fidus Information Security (Feb 2023), Falanx Cyber (Dec 2023), and Daisy (2024), and reports consistent CSAT above 90% across its customer base.

Name

Wavenet

Legal name

Wavenet Limited

Website

https://wavenet.co.uk

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Wavenet is a UK managed service provider offering integrated cyber security, connectivity, cloud, and unified communications services to over 12,000 SME, enterprise, and public sector customers, backed by Macquarie Capital Principal Finance and operating a CyberGuard security division.

Ownership category

akta.pro rank

Product category

Managed IT and Cyber Security Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Wired Telecommunications Carriers (517111)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

akta.pro secondary industries

Managed MPLS VPN Services (HDAIAFAA), Managed OT Security Services (MSSP/MDR for ICS/OT) (HDADAJAN), VPN Gateways & Concentrators (IPsec/SSL) (HDAFAFAC)

Keywords

• Managed IT services
• Cyber security services
• Unified communications
• Network connectivity
• Cloud services

Headquarters

HQ city

Solihull

HQ country

United Kingdom

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services revenue from providing comprehensive IT infrastructure management including cloud services, modern workplace solutions, business continuity, and IT support.
2. Cyber Security Services: Revenue from cyber security services including SOC monitoring, incident response, penetration testing, MDR, SIEM, and security certifications through the CyberGuard division.
3. Connectivity Services: Network connectivity solutions including intelligent networking, business broadband, leased lines, MPLS VPN, and SD-WAN services.
4. Unified Communications & Voice: VoIP, cloud telephony, contact centre solutions, Microsoft Teams integration, and traditional voice services including SIP trunking. Revenue from call costs, licensing, and support.
5. Mobile & IoT: Business mobile packages including handset sourcing, SIM provision, tariff management, and IoT connectivity solutions.
6. Professional Services: Consultancy, implementation, project management, and advisory services for technology transformations and migrations.
7. Product Sales: One-time and recurring sales of hardware products including handsets, networking equipment, and other technology solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Wavenet is a UK managed service provider that delivers integrated cyber security, connectivity, cloud, and communications solutions to SMEs, enterprises, and public sector organisations. Its offering is anchored by the CyberGuard cyber security division (SOC, MDR, incident response, penetration testing), intelligent networking (MPLS, SD-WAN, SASE), unified communications and contact centre, cloud and modern workplace (Microsoft 365, Azure), business continuity, and mobile/IoT services, sold primarily as recurring managed subscriptions.

Product overview

Wavenet is a UK managed service provider offering an integrated portfolio of technology solutions organised around five core pillars: Intelligent Connectivity (network infrastructure, MPLS, broadband, SD-WAN), Unified Communications & Voice (VoIP, SIP, contact centre, mobile services), CyberGuard cybersecurity (incident response, penetration testing, MDR, SIEM, SOC services), Cloud & Modern Workplace (Microsoft 365, Azure, managed IT), and Business Continuity (backup, disaster recovery). The CyberGuard brand serves as the company's security umbrella, encompassing incident response, penetration testing, managed detect and response, SIEM solutions, and DDoS protection. The portfolio also includes sector-specific solutions through sub-brands like Wavenet Connected for commercial real estate and Wavenet Wholesale for resellers. The company operates as a certified partner for major technology vendors including Mitel, RingCentral, Microsoft, and various security providers.

Differentiator

Problem solved

Functional benefit

Brands

• CyberGuard: Wavenet's cybersecurity division providing incident response, penetration testing, managed detection and response, SOC services, and security certifications. CyberGuard is CREST and CHECK accredited.

Products and services

• Intelligent Connectivity Network connectivity solutions providing fast, reliable internet and secure networking for businesses, including MPLS VPN, broadband, leased lines, and SD-WAN services.
• Unified Communications & Voice Business communications platform encompassing VoIP, SIP trunking, business mobiles, contact centres, and telephony systems for internal and external communications.
• CyberGuard Cyber Security Services Comprehensive cyber security services including incident response, penetration testing, managed detection and response (MDR), SIEM, and 24/7 SOC services for threat monitoring and protection.
• Business Continuity Disaster recovery, backup, and business continuity services ensuring organisations maintain operations during disruptions, including work area recovery and BCMS consultancy.
• Cloud & Modern Workplace Microsoft 365 and Azure cloud services with managed IT support, enabling digital transformation, hybrid working, and modernised IT infrastructure.
• Mobile & IoT Business mobile packages, SIM management, IoT connectivity, and mobile device management for workforce mobility and connected devices.
• Contact Centre Contact Centre as a Service (CCaaS) solutions for creating smart contact centres with staffing management, automation, analytics, and omnichannel customer engagement.
• AI & Automation AI-powered automation services integrated across Wavenet's portfolio, including Microsoft 365 Copilot for generative AI assistance and intelligent process automation.
• CyberGuard Incident Response CREST-accredited emergency incident response service providing 24/7/365 rapid containment and recovery for cyber security breaches with on-site support capabilities.
• CyberGuard Penetration Testing NCSC CHECK- and CREST-approved penetration testing services including infrastructure security, web application security, red team assessments, PCI DSS assessments, and vulnerability scanning.
• CyberGuard Managed Detect and Response (MDR) Managed detection and response service with 24/7 UK-based SOC monitoring, SIEM integration, proactive threat hunting, and incident response.
• DDoS Protection Network-based distributed denial of service attack protection that redirects malicious traffic through Wavenet's mitigation platform before it reaches customer infrastructure.
• Wavenet Connected Commercial real estate and flexible workspace technology solutions providing scalable, robust, and secure networking and connectivity for tenants.
• Wavenet Wholesale Reseller and distributor programme allowing technology dealers and MSPs to offer Wavenet's products and services to their own customers.
• CyberGuard Net360 Network visibility, security, and control service that helps businesses gain full visibility across complex network environments.
• Mitel Telephony Solutions Mitel-powered unified communications and contact centre solutions including MiCollab, MiVoice Business, and Mitel Ignite contact centre, deployed and managed by Wavenet.
• RingCentral Cloud Communications RingCentral's cloud-based communication platform offered by Wavenet, providing modern cloud infrastructure with reporting, analytics, and remote working support.

Quantifiable outcome

• CSAT consistently above 90%
• +5 more outcomes

Named customers20 records

Segments10 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability6 records

Feature4 records

Partnerships

13 partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationLong-standing partnership providing Microsoft 365, Azure, Teams, and security solutions. Wavenet offers Microsoft 365 Copilot, Azure infrastructure management, and Microsoft Defender integration.
• CiscocoreTechnology or IntegrationStrategic networking partner providing routers, switches, and network infrastructure solutions for enterprise customers.
• FortinetcoreTechnology or IntegrationCybersecurity partner providing next-generation firewalls and security solutions integrated into Wavenet's CyberGuard services.
• DarktracecoreTechnology or IntegrationAI-powered cyber security partner providing autonomous threat detection and response capabilities.
• MitelcoreTechnology or IntegrationUnified communications partner providing telephony, contact centre, and collaboration solutions. Wavenet holds Mitel Healthcare Partner of the Year and 2026 specialisations.
• Cato NetworkscoreTechnology or IntegrationSASE platform partner providing cloud-native networking and security convergence including ZTNA, threat prevention, and digital experience monitoring.
• VeeamcoreTechnology or IntegrationData protection and backup partner providing Veeam-powered backup and recovery solutions for business continuity.
• RingCentralcoreTechnology or IntegrationCloud communications partner providing RingCentral's cloud-based communication platform for unified communications solutions.
• GammacoreTechnology or IntegrationSIP trunking and voice services partner providing cost-effective telephony connectivity.
• KnowBe4coreTechnology or IntegrationSecurity awareness training partner providing phishing simulation and security education integrated into CyberGuard services.
• CrowdStrikecoreTechnology or IntegrationEndpoint protection partner providing EDR and threat intelligence integrated into CyberGuard MDR services.
• JolaminorChannel Partner/ Reseller/ DistributorMobile and IoT solutions reseller partner.
• SmarshcoreStrategic or Co-development PartnerStrategic partnership announced to provide elevated call recording services using AI to enhance user experience and modernise communications compliance.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Exponential-e: UK-based managed connectivity, cloud, and security provider targeting enterprise and public sector with its own network and SOC. Closely comparable to Wavenet on connectivity-plus-security positioning and UK enterprise/public-sector customer base.
• Trustmarque (now part of Capita): UK managed services and technology solutions provider focused on public sector and mid-market, offering IT managed services, cloud, and security. Comparable in customer profile (UK public sector) and managed-services orientation to Wavenet.
• Six Degrees (6DG): UK-based managed service provider offering cloud, connectivity, security, and unified communications to mid-market and enterprise. Closely comparable to Wavenet in portfolio breadth, target customer, and UK-centric model.
• Focus Group: UK-headquartered managed service and unified communications provider serving mid-market and enterprise with connectivity, cloud telephony, and IT support. Closely comparable in size and product mix to Wavenet, with a similar UK regional footprint.
• Gamma Communications: UK unified communications, SIP, and cloud communications provider with channel-led distribution. Competes with Wavenet in UC/voice and is also a partner (Gamma is one of Wavenet's SIP trunking suppliers), illustrating the dual competitor/vendor dynamic in UK comms.

Emerging players

• Bytes Software Services: UK-focused IT services and managed services provider with a security practice. Adjacent competitor in the UK mid-market MSP space, overlapping with Wavenet on managed IT and security for similar customer profiles.

Broad incumbents

• Capita (Technology Solutions): Large UK outsourcing and technology services group with managed IT, networking, and security practices serving public sector and enterprise. Overlaps with Wavenet on managed IT services for UK public sector but operates at much larger scale and broader scope.
• Sopra Steria: European IT services and managed services group with strong UK public-sector presence including NHS and central government. Competes with Wavenet on managed IT, cloud, and security for large public-sector accounts, but operates at much larger scale.
• BT Group (BT Business): BT is the UK's incumbent telecoms carrier with a large managed services and security division serving enterprise and public sector. It competes directly with Wavenet on connectivity, unified communications, and security but at much larger scale across consumer, SMB, and enterprise.
• Computacenter: UK-headquartered enterprise IT infrastructure and managed services provider with a large security practice serving enterprise and public sector across Europe. Overlaps with Wavenet on managed IT, networking, security, and workplace, but at significantly larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/WavenetUK
• LinkedInlinkedin.com/company/wavenet_2

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wavenet