Name

Frost-Arnett Company

Legal name

Frost-Arnett, Inc.

Website

https://frost-arnett.com

Company type

Private

Founded year

1893

Operating status

Acquired

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Healthcare Revenue Cycle Management

NAICS

Other Insurance Related Activities (52429), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK)

Keywords

• Healthcare revenue cycle management
• Accounts receivable management
• Patient payment solutions
• Bad debt collection
• Medical billing services

Headquarters

HQ city

Nashville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Extended Business Office (EBO) Services: Comprehensive revenue cycle management services including patient access, early-out collections, and insurance follow-up. Services are designed to increase healthcare receivables through AI-enabled workflows.
2. Bad Debt Collection Services: Data-driven bad debt collection with proprietary methodology. The company offers a money-back guarantee if not satisfied within first six months.
3. PayJourney Non-Recourse Financing: Patient financing option offering 0% interest multi-year payment plans. Generates revenue through improved collections and financing arrangements.
4. Revenue Cycle Consulting: Change management and RCM optimization consulting services including assessments, process redesign, and implementation support.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Frost-Arnett provides end-to-end healthcare revenue cycle management and accounts receivable services to hospitals, health systems, and physician practices. Its offerings center on the PayJourney patient payment platform, Extended Business Office (EBO) modules (Patient Access, Early-Out, Insurance Follow-Up), data-driven Bad Debt collection with a proprietary 5-phase methodology, and Revenue Cycle Consulting, all enabled by AI, machine learning, RPA, and Agentic AI capabilities.

Product overview

Frost-Arnett Company offers a portfolio of revenue cycle management solutions for healthcare providers, built around its core PayJourney platform. The main PayJourney product is an end-to-end patient payment solution combining digital engagement, a dedicated call center, non-recourse patient financing, and change management consulting. Supporting the core platform are three EBO (Extended Business Office) service modules: Patient Access (front-end scheduling and financial clearance), Early-Out Services (early intervention for self-pay), and Insurance Follow-Up (AI-enhanced claims management). The company also provides Bad Debt Services using a proprietary 5-phase methodology with advanced analytics, and Revenue Cycle Consulting for change management and optimization. PayJourney MONITOR extends bad debt recovery with machine learning-powered monitoring for previously written-off accounts. The architecture combines AI-driven automation (machine learning, RPA, Agentic AI) with human expertise across a 450+ member team.

Differentiator

Problem solved

Functional benefit

Brands

• PayJourney: A comprehensive patient payment solution that combines call center expertise, analytics, non-recourse patient financing, and digital outreach to assist patients with their financial journey from pre-arrival to cost reporting.

Products and services

• PayJourney End-to-end patient payment solution combining call center expertise, analytics, non-recourse patient financing, and digital outreach. Guides patients from pre-arrival through cost reporting while maximizing collections for healthcare providers through change management consulting, digital engagement, dedicated call center services, and bad debt recovery monitoring.
• Extended Business Office (EBO) End-to-end revenue cycle management services providing patient engagement and healthcare receivables recovery. Includes Patient Access, Early-Out, and Insurance Follow-Up modules with AI-enabled workflows, 24/7 patient portal, multilingual support for 80+ languages, and analytics-driven optimization.
• Patient Access Front-end revenue cycle services including appointment scheduling, insurance verification, pre-registration, pre-arrival collections, and financial assistance navigation. Reduces no-shows and wait times while maximizing revenue collection from first patient contact.
• Early-Out Services Early intervention collection services for self-pay balances using AI-enhanced workflows, multi-channel communication, and data-enhanced contact strategies. Includes 24/7 patient payment portal, text-enabled communication, and dedicated teams of 450+ trained professionals, with non-recourse financing options available.
• Insurance Follow-Up AI-enhanced claims management solution automating denial management, A/R follow-up, claim status tracking, and reporting analytics. Proprietary denial management software categorizes claims by payer, aging, and balance, processing claims over 7% more efficiently than manual efforts.
• Bad Debt Services Data-driven healthcare bad debt collection using a proprietary 5-phase methodology with cutting-edge analytics and multi-point communication. Leverages 220+ financial indicators and 45 million internal records for propensity-to-pay scoring, and includes a money-back satisfaction guarantee for the first six months.
• Revenue Cycle Consulting Change management and RCM transformation services including process redesign, technology modernization, and optimization. Covers DNFB management, denial prevention, patient access, financial clearance, and physician chart deficiency management, implementing AI-driven RPA and physician documentation automation.
• PayJourney MONITOR Multi-year bad debt lookback and monitoring program that identifies patients whose financial situations have improved. Uses advanced algorithms and machine learning with hundreds of financial indicators to recover previously written-off debt, delivering 20%+ lift in bad debt recoveries with Medicare Cost Reporting compliance.

Quantifiable outcome

• 25% increase in patient cash collections within first six months of PayJourney implementation
• +7 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature6 records

Partnerships

One partnership is on record.

• Harris & HarriscoreOthers · 4 May 2026Harris & Harris acquired Frost-Arnett as of May 4, 2026. This acquisition expands solution capabilities and service offerings for clients nationwide, building on shared values and legacy of client-centered excellence.

Scale indicators14 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• R1 RCM: R1 RCM is one of the largest healthcare revenue cycle management services and technology providers in the US, serving hospitals and health systems with end-to-end RCM including patient access, billing, and collections—directly overlapping Frost-Arnett's EBO and Insurance Follow-Up services.
• Waystar: Waystar provides cloud-based healthcare revenue cycle management software covering claims management, denial prevention, and patient payments—directly competing with Frost-Arnett's AI-enhanced denial management and PayJourney patient payment offerings for the same hospital and health system buyers.
• Conifer Health Solutions: Conifer Health Solutions delivers comprehensive healthcare RCM services including patient access, revenue cycle operations, and bad debt collections to hospitals and health systems, making it a direct services-side competitor to Frost-Arnett's EBO and Bad Debt services portfolio.
• Parallon: Parallon, a subsidiary of HCA Healthcare, provides revenue cycle management, patient access, and back-office services to hospitals and physician practices—directly comparable to Frost-Arnett's EBO and revenue cycle consulting offerings for similar healthcare provider customers.
• Cedar: Cedar is a patient financial engagement platform that combines personalized billing, payment plans, and patient communication—directly competing with Frost-Arnett's PayJourney end-to-end patient payment solution for the same hospital and health system customers.
• Phreesia: Phreesia provides patient intake, registration, and payment solutions to healthcare providers, overlapping with Frost-Arnett's Patient Access, pre-arrival collections, and PayJourney digital outreach capabilities within the same hospital and ambulatory customer base.
• HealthPay24: HealthPay24 offers patient payment and billing solutions for hospitals and health systems, including online bill pay, payment plans, and propensity-to-pay analytics—directly comparable to Frost-Arnett's PayJourney patient payment platform for similar provider customers.

Broad incumbents

• Experian Health: Experian Health offers a broad suite of healthcare RCM, patient access, identity management, and collections solutions as part of Experian's larger data and analytics franchise—overlapping with Frost-Arnett across patient access, insurance verification, and bad debt recovery, but from a much broader incumbent platform.

Emerging players

• AKASA: AKASA builds AI-native automation for healthcare revenue cycle operations including claim status, prior authorization, and denial management—directly intersecting with Frost-Arnett's Insurance Follow-Up and Agentic AI ambitions, but as a younger AI-first entrant rather than a services-led platform.
• Collectly: Collectly provides a patient billing and collections platform with digital outreach, text-to-pay, and propensity scoring for healthcare providers—targeting the same patient payment and early-out collections use cases as Frost-Arnett's PayJourney and Early-Out services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/frost-arnett-company

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Frost-Arnett Company