Opus Technology
Opus Technology is the UK's largest independently owned IT managed service provider, delivering integrated managed services across AI CX, contact centre, telecoms, IT, cybersecurity, and mobile/IoT to over 1,000 mid-market, enterprise, and public sector organizations.
- Company typePrivate
- Founded1992
- HeadquartersLondon, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Opus Technology does
Opus Technology (legal entity Opus Business Systems Ltd) is a UK-based, privately held managed service provider founded in 1992 and headquartered in Reigate, Surrey, with additional offices in London and Hitchin. The company describes itself as the UK's largest independently owned IT managed service provider, serving over 1,000 large SMEs, mid-market, enterprise, and public sector organizations across six integrated practice areas: AI CX Solutions, CX Transformation, Telecoms, Managed IT, Cyber Security, and Mobile & IoT. Its customer base spans insurance (First Central Group, Hood Group), healthcare (Norfolk and Norwich NHS, VeinCentre), consumer services (Which?), retail and hospitality (All Saints, Whittard of Chelsea, The Ivy Collection, Fever-Tree), education (University of Chester, Regents University), and local government (Medway Council).
The company's technology stack combines proprietary integration assets with partner platforms. Core capabilities include Five9 AI Insights (generative AI conversation intelligence), Awaken CoPilot agent assist on Microsoft Azure OpenAI, AI-powered Identity Verification using voice biometrics, conversational analytics, intelligent virtual agents, and the exclusive Caller Insights feature powered by Infinity Call Tracking and Five9. Opus holds top-tier strategic partnerships with Five9, 8x8, Mitel, Cirrus, Gamma, and Microsoft, complemented by mobile carrier relationships with EE, O2, and Vodafone, and printer partnerships with Canon and Toshiba. The company is a Microsoft Solutions Partner with certified engineers across Microsoft 365, Teams, Azure, Defender, and Copilot. Reported operational performance metrics include a 99.2% first-time fix rate on P1 incidents and a 97.5% CSAT score.
The business model is primarily recurring managed services revenue delivered through multi-year contracts with financially backed SLAs, supplemented by Microsoft 365 Copilot per-user annual licensing (£296.40 per user per year as of 2024 pricing). Distribution combines direct enterprise field sales targeting mid-market and enterprise buyers with channel partnerships through technology vendors, and a consultative CX Discovery framework used to qualify and design customer experience transformation engagements. The company has stated ambitions to double in size organically over the next three and a half years with planned international expansion, and has recently appointed a new CFO (March 2026) to support this growth, while also achieving B Corp certification (April 2026) and a Five9 Global Partner Award (2025).
Opus Technology firmographics
Firmographics- Name
- Opus Technology
- Legal name
- Opus Business Systems Ltd
- Website
- https://opustech.co.uk
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Opus Technology is the UK's largest independently owned IT managed service provider, delivering integrated managed services across AI CX, contact centre, telecoms, IT, cybersecurity, and mobile/IoT to over 1,000 mid-market, enterprise, and public sector organizations.
- Ownership category
- akta.pro rank
Opus Technology industry classification
Industry- Product category
- Managed IT and Contact Centre Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
- akta.pro secondary industries
- Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL), Enterprise Architecture & IT Operating Model (BPAHAEAB)
Keywords
Where Opus Technology is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Opus Technology business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services: Recurring managed IT support contracts including 24/7 UK-based technical support, infrastructure management, cloud services, and IT consultancy.
- Contact Centre Solutions: CCaaS solutions, CX transformation, AI-powered contact centre technologies, and workforce optimisation delivered as managed services.
- Telecommunications Services: Business telephony, unified communications, VoIP, SIP trunks, leased lines, SD-WAN, SASE, and cloud voice solutions.
- Mobile & IoT Services: Business mobile contracts, mobile device management, IoT connectivity solutions including cellular IoT, eSIM, and 5G connectivity.
- Managed Print: Managed print services, document management solutions, and print software including Canon and Toshiba printers.
- Cybersecurity Services: Endpoint detection and response, managed detection and response, extended detection and response, dark web monitoring, and compliance support.
- Microsoft 365 Copilot Licensing: AI assistant add-on to Microsoft 365 suite, licensed per user per year as an additional service alongside existing Microsoft licensing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Microsoft 365 Copilot per user annual license |
| Subscription | Annual | Managed IT Support contracts |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Opus Technology product offering
Product offeringCore offering
Opus Technology is a UK-based managed service provider that delivers and operates integrated IT, contact centre, telecoms, cybersecurity, mobile/IoT and managed print services for mid-market and enterprise organisations. It combines proactive 24/7 UK-based support, deep technical expertise and long-term accountability, layering AI-powered CX capabilities (chatbots, agent assist, conversational analytics, identity verification, virtual agents) on top of third-party platforms such as Five9, 8x8, Mitel, Cirrus, Microsoft and Gamma.
Product overview
Opus Technology is the UK's largest independently owned IT managed service provider offering a tailored, integrated portfolio of technology solutions. The company combines six core practice areas: AI CX Solutions (including Five9 AI Insights, AI Chatbots, Agent Assist, Identity Verification, Quality Management, Conversational Analytics, Intelligent Virtual Agents, and Knowledge Base), CX Transformation services (CX Discovery, Workforce Optimisation, Voice of the Customer, Voice of the Employee, Interaction Analytics, Reporting Analytics), Telecoms Solutions (unified communications, VoIP, Teams integration, leased lines, SD-WAN, SASE), Managed IT (outsourcing, cloud, infrastructure), Cyber Security (threat detection, endpoint protection, compliance), and Mobile & IoT (business mobile, device management, cellular IoT). Opus delivers these as a unified managed service with 24/7 UK-based support, proactive maintenance, and long-term accountability, serving over 1,000 mid-market, enterprise, and public sector organisations.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Outsourced IT support, infrastructure, cloud services and IT consultancy with 24/7 UK-based technical support for mid-market and enterprise organisations, including managed IT support, co-managed IT, managed infrastructure, managed cloud, IT consultancy and IT strategy.
- Contact Centre Solutions (CCaaS) Cloud-based and on-premise contact centre platforms from Five9, 8x8, Mitel and Cirrus delivered as managed services, providing scalable CCaaS and omnichannel capabilities including voice, chat, email, social media and WhatsApp.
- CX Transformation Consultative CX transformation practice combining CX Discovery, cloud migration, AI and automation, agent desktop solutions and workforce optimisation to improve customer experience outcomes for organisations running contact centres.
- Telecoms Solutions Business-grade unified communications, VoIP, Microsoft Teams Phone, SIP trunks, leased lines, MPLS, SD-WAN, SASE and cloud voice solutions delivered as managed services for organisations seeking flexible and scalable connectivity.
- Cyber Security Services Managed cybersecurity including endpoint detection and response, managed detection and response, extended detection and response, dark web monitoring, advanced email security, phishing simulation, security awareness training, managed DMARC, incident response, and consultancy aligned with ISO 27001 and Cyber Essentials Plus.
- AI CX Solutions AI-powered customer experience suite including AI Insights, AI Chatbots, Agent Assist, AI-powered identity verification, quality management, conversational analytics, intelligent virtual assistants and knowledge base software, sold together as an AI CX transformation capability for contact centre buyers.
- Microsoft 365 Solutions and Copilot Implementation Microsoft Solutions Partner services including Microsoft 365, Microsoft Teams, Microsoft Azure, Microsoft Defender and SharePoint consultancy, plus Microsoft 365 Copilot licensing and deployment of Agents in Microsoft 365 grounded in Microsoft Graph, SharePoint, Teams and Outlook.
- Mobile and IoT Services Business mobile contracts with EE, O2 and Vodafone, mobile device management, Teams Phone Mobile, voice recording and cellular IoT connectivity solutions including eSIM and 5G.
- Managed Print Services Managed print services including Canon and Toshiba printers, document management solutions (Therefore, M-Files, DocuWare), print software (UniFLOW Online, eSign, DocuSign, Papercut) and print workflow automation.
Quantifiable outcome
- 30% increase in CSAT scores for VeinCentre using AI assist features
- +3 more outcomes
Companies that use Opus Technology
Customer profileNamed customers19 records
Segments6 records
Ideal customer profiles3 records
Opus Technology technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
AI capability34 records
Feature8 records
Opus Technology partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and secondary.
- Five9coreTop-tier strategic partner providing Contact Centre as a Service (CCaaS) solutions. Opus delivers Five9 AI Insights, intelligent virtual agents, and CX transformation solutions powered by Five9 platform with Gartner-recognised capabilities.
- 8x8coreStrategic partner for contact centre solutions providing alternative CCaaS platform alongside Five9 for technology-agnostic recommendations.
- MitelcoreStrategic partner for contact centre and unified communications solutions providing additional platform options for clients.
- CirruscoreStrategic partner for cloud contact centre solutions complementing the Five9, 8x8, and Mitel portfolio.
- GammacoreStrategic partner for business telecoms, SIP trunks, and unified communications solutions.
- MicrosoftcoreMicrosoft Solutions Partner providing Microsoft 365, Teams, Azure, Defender, SharePoint, and Copilot implementations with certified engineers.
- EEsecondaryMobile network partner providing EE Business Mobile services for UK business mobile contracts.
- O2secondaryMobile network partner providing O2 Business Mobile solutions for UK business mobile contracts.
- VodafonesecondaryMobile network partner providing Vodafone Business Mobile solutions for UK business mobile contracts.
- CanonsecondaryCanon office printers partner for managed print solutions.
- ToshibasecondaryToshiba office printers partner for managed print solutions.
- Infinity Call TrackingcorePowers proprietary Caller Insights feature exclusive to Opus that shows contact centre agents callers' website activity before the call for personalised conversations.
- AwakensecondaryProvides Awaken CoPilot agent assist solution leveraging Microsoft Azure Open AI technology for real-time transcription and conversation analysis.
- Microsoft AzurecoreUnderlying cloud platform for AI capabilities including Awaken CoPilot agent assist solution built on Azure Open AI technology.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Opus Technology competitors and assessment
Company assessmentBroad incumbents
- Computacenter: UK-headquartered FTSE 250 provider of managed IT, workplace, and enterprise services. Larger and publicly listed, Computacenter overlaps Opus in mid-market and enterprise managed services, infrastructure, and contact centre solutions but at significantly greater scale and global reach.
- BT Business: The enterprise arm of BT Group providing managed networks, unified communications, cloud, and security across the UK and globally. BT overlaps Opus across telecoms, managed IT, and cybersecurity but as a much larger incumbent with carrier-grade assets.
- Capgemini: Global systems integrator with significant UK managed services, cloud, and customer experience practices. Capgemini competes with Opus on larger CX transformation, cloud, and managed services deals, typically at the upper end of the enterprise market.
- Accenture: Global professional services firm with large managed services and customer experience transformation practices. Accenture competes with Opus on large-scale CX, cloud, and AI-driven transformation programmes, though typically in larger and more complex engagements.
Direct peers
- SCC: UK-based managed services provider offering IT support, cloud, security, and unified communications to enterprise and public sector. SCC competes head-to-head with Opus in mid-market managed IT, telecoms, and CCaaS, with a similar vendor-agnostic positioning.
- Daisy Corporate Services: One of the largest independent UK providers of managed IT, cloud, and unified communications. Daisy overlaps Opus directly in business telecoms, managed IT, and connectivity for mid-market and enterprise customers.
- Six Degrees Group: UK managed cloud, hosting, and unified communications provider. Six Degrees competes with Opus in mid-market cloud, UC, and contact centre solutions, particularly for customers seeking a single managed provider across multiple technology domains.
- Node4: UK mid-market provider of managed cloud, connectivity, and IT services with growing contact centre and security offerings. Comparable to Opus in target customer size, integrated service portfolio, and channel-led CCaaS delivery.
- Trustmarque: UK-based IT solutions and managed services provider (part of the Trustmarque Group) serving public sector and enterprise. Competes with Opus on managed IT, Microsoft licensing, and IT consultancy for similar customer profiles.
Emerging players
- Babble: UK cloud communications and managed services provider focused on mid-market customers. Babble overlaps Opus in unified communications, contact centre, and managed IT, with comparable channel-led vendor partnerships.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Opus Technology social profiles
Digital presenceOpus Technology compliance and trust
Trust signalCompliance4 records
Opus Technology financial estimates
Financial estimateRevenue estimate
Valuation estimate
Opus Technology leadership team
Management profileNumber of profiles
Profiles4 records
Opus Technology funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Opus Technology M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Opus Technology
What does Opus Technology do?
Opus Technology is a UK-based managed service provider that delivers and operates integrated IT, contact centre, telecoms, cybersecurity, mobile/IoT and managed print services for mid-market and enterprise organisations. It combines proactive 24/7 UK-based support, deep technical expertise and long-term accountability, layering AI-powered CX capabilities (chatbots, agent assist, conversational analytics, identity verification, virtual agents) on top of third-party platforms such as Five9, 8x8, Mitel, Cirrus, Microsoft and Gamma.
Is Opus Technology a public or private company?
Opus Technology is a private company. It is classified as unknown and is currently operating.
When was Opus Technology founded?
Opus Technology was founded in 1992. It employs 101 to 250 people.
Where is Opus Technology based?
Opus Technology is headquartered in London, United Kingdom, in the Europe region.
How does Opus Technology make money?
Seven revenue lines are on record. Managed IT Services are the primary driver. The others are contact Centre Solutions, telecommunications Services, mobile & IoT Services, managed Print, cybersecurity Services and microsoft 365 Copilot Licensing.
Who are Opus Technology's main competitors?
Broad incumbents on record are Computacenter, BT Business, Capgemini and Accenture. Direct peers are SCC, Daisy Corporate Services, Six Degrees Group, Node4 and Trustmarque. Babble is listed as an emerging player.
Does Opus Technology have an API?
No public API is recorded for Opus Technology.
What industry is Opus Technology in?
Opus Technology's product category is Managed IT and Contact Centre Services. Its primary akta.pro industry code is BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC), with a secondary code of HDAEALAL, Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms. Its NAICS code is 54151 and its SIC code is 7373.