Mahr EDV

What Mahr EDV does

Mahr EDV GmbH is a Berlin-headquartered managed IT services provider (Systemhaus) founded in 1999 by Fabian Mahr, serving small and medium-sized enterprises with 10-200+ computer workstations across Germany and Austria. The company operates from 18 regional offices with a staff of 292+ IT experts, delivering a comprehensive portfolio that includes 24/7 helpdesk with a contractually guaranteed 2-hour response time, server and network maintenance, on-site service, IT consulting and installation, cloud services (managed vServer, cloud monitoring, hosted Exchange with email archiving, cloud server management, cloud backup), and IT security including vulnerability management. Service delivery is supported by a proprietary ticketing system and TeamViewer-based remote support, with technology partnerships at Dell Technologies Gold, Lenovo 360 Gold, Sophos Platinum/MDR, and Synology Gold status underpinning the offering.

The revenue model is anchored in recurring managed services contracts and subscription pricing tied to workstation count, supplemented by project-based consulting and installation revenue. GTM is sales-led and relationship-driven, with a dedicated personal IT administrator assigned to each customer and named local sales contacts in each regional office (e.g., Stephan Schulz in Berlin, Jannek Brinkmann in Düsseldorf). The customer base of 857+ SMEs spans diverse verticals including consulting, manufacturing, pharma, medical technology, environmental technology, and nonprofit, with ISO 9001 and ISO 27001 certifications serving as trust signals.

In October 2023, London-based private equity firm Tenzing made a strategic investment to accelerate geographic expansion, followed by the April 2025 succession of founder-CEO Fabian Mahr by long-tenured insider Pascal Kube, the September 2024 appointment of CFO Marc-Michael Braun with M&A responsibilities, the 2025 launch of Mahr EDV Österreich GmbH (Austrian subsidiary in Vienna), and continued opening of new German offices (Bielefeld, Karlsruhe, Mannheim in 2025; Hamburg in March 2026). Reported annual revenue stands at approximately €43 million.

Name

Mahr EDV

Legal name

Mahr EDV GmbH

Website

https://mahr-edv.de

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Mahr EDV is a German managed IT services provider serving small and medium-sized enterprises with 10-200+ workstations across Germany and Austria, operating from 18 regional offices with 292+ IT experts delivering 24/7 IT support, cloud, and cybersecurity services to 850+ customers.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

akta.pro secondary industries

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC), Identity & Access Management (IAM) Managed Services (BPAEADAE)

Keywords

• Managed IT services
• IT support helpdesk
• Cloud infrastructure services
• IT security consulting
• Server network maintenance

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices18 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Managed IT Services: Recurring managed services including IT support, maintenance contracts, server/network maintenance, and 24/7 emergency service. Revenue model based on regular monthly/annual contracts with guaranteed response times.
2. Cloud Solutions: Cloud services including managed servers, cloud monitoring, email archiving, server hosting, and cloud backup. Provides both recurring and consumption-based cloud infrastructure services.
3. IT Security Services: IT security consulting, vulnerability management, and cybersecurity services. Addresses skilled IT labor shortage and cyber threats for SME clients.
4. Consulting and Installation: IT consulting, installation services, and strategic IT planning for businesses

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Mahr EDV provides outsourced managed IT services to small and medium-sized enterprises, covering IT consulting and installation, server and network maintenance, IT support and helpdesk, on-site service, and 24/7 emergency support with a 2-hour response guarantee. The company also delivers a suite of cloud services (managed vServers, cloud monitoring, hosted Exchange and email archiving, cloud server management, cloud backup) and IT security services including vulnerability management, supported by ISO 9001 and ISO 27001 certified processes across 18 regional offices in Germany and Austria.

Product overview

Mahr EDV is a managed IT services provider offering a comprehensive portfolio of IT services and cloud solutions for small and medium-sized enterprises (10-200+ workstations) across Germany and Austria. The core offering centers on managed IT services including IT consulting, server/network maintenance, IT support & helpdesk, on-site service, and 24/7 emergency service. The company provides a complete cloud services suite comprising managed vServers, cloud monitoring, hosted Exchange/email archiving, cloud server management, and cloud backup. Additional core products include IT security services with vulnerability management, remote support via TeamViewer, a customer ticketing system, and IT outsourcing solutions. The portfolio is delivered through 18 regional locations with dedicated IT administrators assigned to each client.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Full-service outsourced IT management including consulting, installation, maintenance, and ongoing support for small and medium-sized businesses with 10-200+ computer workstations, delivered via dedicated IT administrators.
• IT Consulting and Installation Strategic IT consulting to optimize business processes, evaluate technical infrastructure, and provide cost-benefit analysis for technology decisions, plus installation services for SMEs.
• Server and Network Maintenance Preventive and corrective maintenance services for server and network infrastructure to ensure optimal performance and reliability for SME customers.
• IT Support and Helpdesk Technical support services with dedicated IT administrators handling incidents, server failures, and data threats to ensure minimal downtime for clients.
• On-Site Service Physical IT support delivered at client locations by Mahr EDV technicians handling hardware and software issues directly on-site.
• 24/7 Emergency Service Round-the-clock emergency IT support with a guaranteed 2-hour response time, available nights, weekends, and holidays.
• IT Security Comprehensive IT security services including security concepts, threat protection, and cybersecurity consulting to protect business IT infrastructure, powered in part by Sophos Platinum/MDR partner capabilities.
• Vulnerability Management Systematic identification, assessment, and remediation of security vulnerabilities in IT systems and networks for SME customers.
• Managed vServer Hosted virtual server solutions providing scalable computing resources with full management and 24/7 support.
• Cloud Monitoring Continuous surveillance of cloud infrastructure and services to ensure performance, availability, and rapid detection of issues.
• Hosted Exchange and Email Archiving Hosted Microsoft Exchange email services with integrated email archiving for compliance and data retention.
• Cloud Server Management Complete administration and maintenance of cloud-hosted servers, including updates, security, and performance optimization.
• Cloud Backup Automated cloud-based backup solutions for data protection, disaster recovery, and business continuity.
• Online Ticketing System Proprietary online portal where customers submit service requests, report malfunctions, request support, and track order status.
• Remote Support Remote desktop assistance using TeamViewer software, allowing technicians to diagnose and resolve IT issues for Windows and macOS clients without physical presence.
• IT Outsourcing Transfer of full IT operations to Mahr EDV, allowing businesses to focus on core competencies while external experts manage IT infrastructure.

Quantifiable outcome

• 95% customer satisfaction rate according to independent portals and reviews
• +2 more outcomes

Named customers12 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Dell TechnologiescoreTechnology or IntegrationMahr EDV is Dell Technologies Gold Partner with certified expertise in Server, Storage, Endpoint Security, and Data Protection. Portfolio competencies include Server Plus, Storage Plus, and Client Plus. Partnership enables preferred access to technical know-how, product training, and support until January 2026.
• LenovocoreTechnology or IntegrationMahr EDV holds Gold status in Lenovo 360 Engage program for Intelligent Devices and Authorized status for Infrastructure Solutions. Partnership provides access to premium IT hardware from servers to end devices with direct manufacturer support.
• SophoscoreTechnology or IntegrationMahr EDV is Sophos Platinum Partner (highest partner status) and MDR Partner for 2025/26. Specializes in IT security including endpoint protection, network security, and managed threat response.
• ALSOminorChannel Partner/ Reseller/ DistributorTechnology distributor and partner for cloud and IT solutions including Microsoft's Azure platform.
• EOV IndiaminorStrategic or Co-development PartnerSoftware development partnership for innovative software solutions. EOV India visited Berlin headquarters for partnership development.
• VodafoneminorChannel Partner/ Reseller/ DistributorBusiness partner for telecommunications and connectivity solutions. Mahr EDV participated at Vodafone Business Partner Forum 2026.

Scale indicators7 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Bechtle AG: Germany's largest IT systemhaus with €6B+ revenue serving SMEs and enterprises across DACH with managed services, cloud, and hardware. Most direct competitor in the German Mittelstand MSP segment where Mahr EDV operates, but at vastly larger scale.
• Cancom SE: Major German-Austrian IT services provider with ~€1.5B revenue focused on cloud, managed services, and IT modernization for SMEs and mid-market. Directly competes for the same Mittelstand customer base across the same DACH geography.
• SVA System Vertrieb Alexander GmbH: German IT systemhaus of comparable size to Mahr EDV (~€1B+ revenue) focused on data center, cloud, and managed services for mid-market. Operates as a private German peer in the same Mittelstand IT services segment.
• Allgeier SE: Munich-based IT services group with strong German Mittelstand focus, providing managed services, software development, and consulting. Comparable business model and customer base to Mahr EDV, though with a broader consulting offering.
• Controlware GmbH: German managed services and IT security provider with similar focus on enterprise network and security infrastructure. Direct competitor for security services and Sophos/Dell-based managed services contracts in Germany.
• Ratiodata GmbH: German IT systemhaus and managed services provider serving mid-market and SME customers with banking and Mittelstand focus. Comparable service portfolio including managed services, cloud, and IT security.

Broad incumbents

• Computacenter plc: UK-headquartered but with significant DACH operations; one of Europe's largest independent IT infrastructure providers. Competes for larger mid-market and enterprise accounts in Germany with similar managed services and cloud offerings.
• Avanade Inc. Global IT services joint venture between Accenture and Microsoft, focused on Microsoft cloud and managed services. Represents the global/international benchmark for cloud managed services competition in the SME and mid-market space.
• Sopra Steria: European IT services group with significant DACH operations offering managed services, cloud, and consulting to mid-market and enterprise. Larger-scale competitor with broader portfolio across digital transformation engagements.

Regional players

• msg systems AG: Munich-based IT consulting and services firm focused on German-speaking markets with comparable size and Mittelstand focus. Competes for IT consulting and managed services contracts, though with stronger industry-vertical specialization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mahr EDV