What Agents Only does

Agents Only is a Vancouver-based AI-native customer experience (CX) operational platform that connects enterprises with a global network of more than 20,000 pre-vetted gig customer support agents. Founded in 2020, the company positions itself as a disruptor to traditional business process outsourcing (BPO), combining an AI-driven management layer with a flexible, on-demand workforce that includes agents with supervisory, training, and quality assurance backgrounds. Customers span e-commerce (Vessi Footwear, a national pizza chain, a large furniture retailer, a national campervan rental company) and AI/ML organizations requiring large-scale data annotation for LLM, computer vision, NLP, geospatial, and multimodal training pipelines. The company was acquired by Teleperformance in June 2025 as part of the acquirer's strategic shift toward AI-enabled CX.

The platform is built on four proprietary AI components: an AI Star Rating system that scores 100% of customer interactions and ties agent compensation to performance; an Agent Management System for scheduling, matching, and tracking; AI Analytics & Insights with real-time and predictive dashboards; and a Workforce Management module supporting on-demand, scheduled, and surge staffing at 30-minute granularity. Self-managed performance is enabled through gamification and interactive AI feedback loops that eliminate traditional middle management layers. The architecture integrates with enterprise CRMs, knowledge bases, and data annotation tools (V7, Labelbox, custom in-house systems), and incorporates zero-trust authentication via a partnership with Plurilock. The company is SOC 2 Type 2 certified.

Agents Only generates revenue primarily through outcome-based pricing on its core CX outsourcing service — clients pay for productive minutes, successful resolutions, or performance-tiered rates rather than idle agent time — supplemented by professional services revenue from AI/ML data annotation projects. Go-to-market combines an enterprise field-sales motion (with a "Request a Demo" primary CTA) targeting companies transitioning from traditional BPOs alongside a self-serve platform channel enabling mid-market and smaller clients to onboard and scale agent counts directly. The company claims 20–40% cost savings versus traditional BPOs and up to 65% versus captive in-house operations, with documented client outcomes including 15–25% CSAT improvements, 30–40% gains in first-contact resolution, and CSAT scores above 4.6.

Name

Agents Only

Legal name

Agents Only

Website

https://agentsonly.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Agents Only operates an AI-native customer experience platform connecting enterprises to a network of 20,000+ pre-vetted gig support agents. The Vancouver-based company combines AI-powered quality monitoring, outcome-based pricing, and flexible staffing to serve e-commerce, BPO-transitioning, and AI/ML data annotation clients.

Ownership category

akta.pro rank

Product category

Customer Experience (CX) Platform

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Software Publishers (513210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

akta.pro secondary industries

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

Keywords

• Gig customer support
• AI-native CX platform
• Customer experience outsourcing
• Data annotation services
• Workforce management software

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. CX Outsourcing Services: AI-native customer experience operations platform providing gig-based customer support agents. Revenue generated through pricing models based on productive minutes, outcomes, or performance tiers. Clients pay for actual agent engagement rather than idle time.
2. AI & ML Data Annotation Services: High-quality, cost-efficient annotation pipelines for LLMs, computer vision, NLP, geospatial intelligence, and multimodal architectures. Revenue generated through data labeling and annotation project fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Agents Only provides an AI-native Customer Experience (CX) Operational Platform that combines a global network of 20,000+ experienced gig customer support agents with proprietary AI capabilities such as 100% interaction quality monitoring, AI Star Rating, real-time analytics, and on-demand workforce management. The platform enables clients to scale customer support operations flexibly while paying only for productive agent time or successful outcomes, delivering 20-40% cost reductions versus traditional BPOs. The company also operates an AI/ML Data Annotation service that supplies high-quality, human-in-the-loop labeling pipelines for LLMs, computer vision, NLP, geospatial, and multimodal AI training.

Product overview

Agents Only offers a unified AI-native CX Operational Platform that combines three core pillars: (1) a Professional Agent-Owner model providing access to a global network of 20,000+ experienced gig agents, (2) an AI-powered Behavioral Incentive Alignment system with the proprietary AI Star Rating, and (3) the AI-native CX Operational Management Platform featuring self-management systems, real-time Executive Dashboard, and 100% quality monitoring. The platform also includes dedicated solutions for AI & ML Data Annotation at Scale (supporting LLMs, computer vision, NLP, geospatial, and multimodal work) and Flex Agents for flexible customer support staffing. The Agent Management System enables workforce optimization while AI Training capabilities power continuous agent development. Together, these components deliver an integrated gig customer experience (GigCX) solution that reduces operational costs by 20-40% while improving quality metrics.

Differentiator

Problem solved

Functional benefit

Products and services

• GigCX Platform An AI-native on-demand gig platform for customer support that combines a global flexible workforce of 20,000+ agents with advanced software capabilities, enabling companies to transform CX operations and data annotation through AI, advanced software, and top-tier flexible talent.
• AI and ML Data Annotation at Scale End-to-end AI data solutions powered by a global flexible workforce and human-in-the-loop systems, providing high-quality, cost-efficient annotation pipelines for LLMs, computer vision, NLP, geospatial intelligence, and multimodal architectures, with integrations to annotation tools such as V7 and Labelbox.
• Flex Agents Access to a network of 20,000+ experienced customer support professionals with 5+ years of experience (averaging 7.5 years), providing flexible scaling for customer support operations with referral-only vetted talent, including OnDemand, scheduled, and surge deployment options.
• AI-native CX Operational Platform The world's first AI-native operational management platform built from the ground up for customer experience operations, featuring 100% quality monitoring, self-management systems, real-time intelligence dashboards, and predictive analytics, deployed through gig-based agents with outcome-based pricing.

Quantifiable outcome

• 20-40% reduction in operational costs
• +6 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability12 records

Feature7 records

Partnerships

One partnership is on record.

• PlurilockcoreTechnology or IntegrationZero-trust continuous agent authentication partnership. Agents Only GigCX platform now provides Plurilock's zero-trust authentication solution for enhanced security for clients. This partnership ensures continuous security verification for all agent interactions on the platform.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Appen: Appen provides high-quality training data for AI systems across text, image, audio, and video modalities. Directly comparable to Agents Only's data annotation offering and a global competitor for human-in-the-loop labeling work.
• Arise: Arise operates a gig-based customer service platform connecting independent work-from-home agents with enterprise brands. Direct competitor to Agents Only, with a similar crowdsourced agent network and CX outsourcing focus.
• TaskUs: TaskUs is a tech-enabled digital outsourcing provider specializing in customer experience, content moderation, and trust & safety. Directly comparable in CX outsourcing focus, with a heavier nearshore/offshore delivery model versus Agents Only's gig-only approach.
• Scale AI: Scale AI is the leading AI data annotation platform serving frontier-model developers with human-in-the-loop labeling. Directly comparable to Agents Only's AI/ML Data Annotation business line, with deeper relationships with foundation-model labs.
• Liveops: Liveops pioneered the virtual, on-demand contact-center agent model in North America, serving enterprise customers with a flexible agent pool. It is the closest direct competitor to Agents Only's GigCX model and shares the same outcome-based pricing and elastic-staffing value proposition.

Broad incumbents

• Five9: Five9 is a leading cloud contact-center-as-a-service (CCaaS) platform providing workforce management, AI, and analytics. Broad incumbent on the platform/technology side overlapping with Agents Only's AI-native CX Operational Platform.
• TTEC: TTEC (TeleTech) is a global CX technology and services company combining contact-center outsourcing with CX platform software. Competes with Agents Only in CX delivery while also overlapping on the AI/automation platform side.
• Teleperformance: Teleperformance is Agents Only's parent company and the world's largest BPO operator. It is the broad incumbent against whose legacy model Agents Only positioned itself; following the acquisition, Teleperformance is the strategic channel through which Agents Only scales.
• Foundever: Foundever (formerly Sitel/Sykes) is a major global CX BPO serving enterprise clients across digital customer experience and trust & safety. Broad incumbent competing with Agents Only for enterprise CX outsourcing contracts.
• Concentrix: Concentrix is one of the largest global BPO/CX outsourcing firms, serving Fortune 500 enterprises across verticals. Broad incumbent competing with Agents Only for enterprise CX contracts, but operates a traditional FTE-based model rather than gig.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks2 records

Key highlights7 records

Customer concentration

• Xtwitter.com/agentsonly
• Facebookfacebook.com/agentsonlytechnologies
• LinkedInlinkedin.com/company/agentsonly

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agents Only