ResQ

What ResQ does

ResQ is a UK-based outsourced contact centre and business process outsourcing (BPO) operator, headquartered in Kingston upon Hull with a second regional hub at Spectrum Business Park in Seaham, East Durham. The company provides customer service operations to enterprise clients across three primary verticals: energy, telecoms, and automotive. Its core offering covers customer service administration, team leadership, and operational support roles, delivered by approximately 2,000 staff across its UK contact-centre locations. CEO Gill Marchbank leads the organisation, which operates as a privately held company with no disclosed external investors or parent entity.

The company's primary technology asset is its proprietary iQ AI platform, which supports the delivery of customer service in high-pressure situations and underpins its operational model. iQ is positioned as a differentiator from standard BPO providers, enabling expert service delivery across multi-sector contact-centre operations. The platform is referenced as the core technology enabling the company's reputation for handling complex customer interactions, though specific technical architecture, model ownership, or AI capability depth is not publicly disclosed.

ResQ generates revenue through managed-service BPO contracts sold directly to enterprise clients via a sales-led go-to-market motion. The company targets large organisations in regulated, high-volume sectors requiring scalable customer service infrastructure. Its £53.8 million annual turnover (as of latest reported period) reflects a mid-sized UK BPO operator with concentrated vertical exposure. Distribution is exclusively direct enterprise sales with no disclosed channel partnerships, and the company operates solely within the UK market.

Name

ResQ

Website

https://resqcs.co.uk

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ResQ is a UK-based outsourced contact centre operator providing AI-supported customer service operations to enterprise clients in the energy, telecoms, and automotive sectors, employing approximately 2,000 staff across its Hull and Seaham hubs.

Ownership category

akta.pro rank

Product category

Contact Centre / Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Management Consulting Services (54161)

SIC

Services-Facilities Support Management Services (8744), Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

akta.pro secondary industries

CRM Data Quality, Enrichment & CDP-Adjacent CRM (HDAEAFAJ), CRM Managed Services & Support (BPAEAGAD)

Keywords

• Contact centre services
• Business process outsourcing
• Customer service operations
• AI customer service
• Outsourced communications

Headquarters

HQ city

Kingston upon Hull

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Contact Centre/BPO Services: Business process outsourcing services providing customer service operations, including customer service administrators, team leaders, and operational support roles for enterprise clients in energy, telecoms, and automotive sectors.

Go-to-market motion1 record

Distribution channels1 record

Core offering

ResQ is a UK-based contact centre operator providing outsourced customer service operations to enterprise clients in the energy, telecoms, and automotive sectors. The company delivers business process outsourcing (BPO) services including customer service administration, team leadership, and operational support through its UK contact-centre hubs in Hull and Seaham, supported by its proprietary AI platform called iQ.

Product overview

ResQ is a call centre operator offering customer service operations through its AI platform called iQ. The company provides customer service administration, team leadership, and operational support roles across UK contact-centre hubs in Hull and Seaham. The iQ platform is referenced as the core technology enabling the company's reputation for delivering expert customer service.

Differentiator

Problem solved

Functional benefit

Products and services

• iQ AI platform used to support expert customer service delivery in high-pressure situations across energy, telecoms, and automotive sector contact centre operations.

Named customers3 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Capita: Large UK-headquartered outsourcing and business services group operating contact-centre and customer management services across multiple sectors. Directly comparable as a UK BPO competitor with broader portfolio exposure than ResQ.
• Webhelp (now part of Concentrix): European-headquartered customer experience BPO with strong UK presence and multi-vertical enterprise clients. Comparable as a European BPO competitor with similar sector exposure.

Direct peers

• Conduent: Global business process services provider with significant customer experience operations. Comparable in BPO/managed-services model serving enterprise clients across verticals including energy-adjacent sectors.
• Foundever (formerly Sitel): Major global customer experience BPO operating large-scale contact centres. Comparable in delivery model (outsourced customer service for enterprise clients) and emerging AI-enabled platform strategy.
• Moneypenny: UK-based outsourced communications and customer service provider with significant contact-centre operations. Most direct UK-based peer in terms of geography, delivery model, and customer-service focus.
• Ascensos: UK-headquartered contact-centre outsourcing provider serving enterprise clients in retail, utilities, and telecoms. Directly comparable as a similarly-sized UK BPO with vertical specialisation.
• Concentrix: Global customer experience and BPO provider serving enterprise clients across verticals including telecoms and automotive. Direct peer based on business model, sector overlap, and AI-enabled service delivery.
• Teleperformance: Global leader in outsourced customer experience management and contact-centre operations. Closely comparable business model serving enterprise clients with AI-augmented contact-centre delivery.
• TTEC Holdings: Global customer experience technology and services company with AI-enabled contact-centre operations across multiple verticals. Comparable in managed-services delivery and enterprise target market.

Emerging players

• Firstsource Solutions: Global business process management company with contact-centre and customer experience operations across energy, telecoms, and media verticals. Comparable in vertical mix and managed-services delivery model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/ResQCS

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ResQ