Diamond Trust Bank Kenya

What Diamond Trust Bank Kenya does

Diamond Trust Bank Kenya Limited is a publicly listed full-service commercial bank operating as the Kenyan entity of the DTB Group, which also operates sister banks in Uganda and Tanzania. The bank is headquartered at DTB Centre on Mombasa Road, Nairobi, with 80+ branches across Kenya spanning major cities (Nairobi, Mombasa, Kisumu, Nakuru, Eldoret) and regional towns. DTB serves five primary customer segments — individual consumers, SMEs, corporate clients, diaspora customers, and the agricultural sector — through an omnichannel distribution model combining physical branches, ATMs (including Kenswitch network), the m24/7 mobile banking app (iOS/Android and USSD *382#) with 100k+ users, and i24/7 internet banking for corporate clients.

The bank's technology stack centers on its proprietary digital banking platforms (m24/7 mobile, USSD, i24/7 internet banking), Mastercard-powered card portfolio (debit, credit, multicurrency prepaid, NFC wearables via Tappy Pay), the Astra API banking platform for business integrations (Host-to-Host, ERP connectivity), and specialized digital products including Till Moja (multi-mobile-money collections), TenderFLEX (digital bid bonds up to KES 5M without collateral), and Digital IPF (API-driven insurance premium financing). Core products span transactional accounts, instant digital loans (DTB Weza, INUA salary advance), mortgages, asset finance (Beba Leo), logbook loans, solar lending, school fees loans (DTB Academy), trade finance (letters of credit, bank guarantees), treasury/forex, custodial services (CMA-authorized), and bancassurance products underwritten by Jubilee, GA Insurance, Sanlam, Britam, DirectLine, MUA, and First Assurance.

DTB generates revenue through diversified streams: net interest income from lending (mortgages from 9.00% p.a., personal loans at 13% p.a.), transaction fees (KES 30 mobile transfers, ATM withdrawal fees tiered by network), trade finance commissions (0.50% per quarter for LCs and guarantees), FX spreads on major and exotic currencies, digital lending processing fees (7% for Weza, 2.5% for unsecured loans), custodial fees for safekeeping/settlement of capital market instruments, and bancassurance distribution commissions. The bank partners with aggregators, Saccos, and cooperatives for agricultural lending and with employers for check-off salary loan programs. Recent strategic moves include launching Digital IPF (2024), TenderFLEX (2024), NFC wearable payments (April 2026), a KES 20 Pesalink flat fee (April 2026), and PCAF membership (July 2026) for carbon accounting.

Name

Diamond Trust Bank Kenya

Legal name

Diamond Trust Bank Kenya

Website

https://dtbk.dtbafrica.com

Company type

Public

Founded year

1946

Operating status

Operating

Short description

Diamond Trust Bank Kenya is a publicly listed full-service commercial bank operating 80+ branches in Kenya as part of the DTB Group (Kenya, Uganda, Tanzania), serving retail consumers, SMEs, corporates, diaspora customers, and agricultural clients through digital and traditional banking channels.

Ownership category

akta.pro rank

Headquarters

HQ city

Nairobi

HQ country

Kenya

HQ region

Africa

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Interest Income from Lending: DTB generates interest income from various loan products including personal loans (DTB Weza, unsecured loans, term loans, mortgages), business loans (commercial vehicle financing, asset finance, working capital), agricultural loans (pre-harvest, post-harvest), and specialized loans (solar lending, logbook loans, insurance premium financing). Interest rates vary by product with mortgage rates starting from 9.00% p.a. and personal loan interest at 13% p.a.
2. Transaction and Account Fees: Fees charged for various banking transactions including ATM withdrawals (KES 30-200 depending on ATM type), mobile banking transfers (KES 30), ledger fees per transaction (KES 30 for business accounts), debit card issuance (KES 500), and cash handling fees (0.25% over KES 1 million).
3. Trade Finance Services: Income from letters of credit (opening commission 0.50% per quarter), bank guarantees (issuing commission 0.50% per quarter), and foreign exchange services. Additional fees for Swift charges, postage, and acceptance commissions.
4. Foreign Exchange Revenue: Revenue from currency exchange services including spot forex, forward contracts, and FX swaps. The bank offers competitive rates for major currencies (USD, GBP, EUR, AUD, CAD) and exotic currencies (AED, ZAR, UGX, TZS, INR, JPY, etc.) with spreads between buy and sell rates.
5. Custodial Services: Fees for custody services including safekeeping of capital and money market instruments (fixed deposits, treasury bills, bonds, equities), settlement services, corporate actions processing, and reporting for institutional investors.
6. Digital Lending Platform Fees: Processing fees for digital loan products including DTB Weza (7% loan processing fee), unsecured loans (2.5% one-off processing fee), and other lending products. Additional excise duty of 20% on processing fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels4 records

Core offering

Diamond Trust Bank Kenya is a full-service commercial bank offering personal and business banking products (accounts, cards, loans, mortgages, asset finance), trade finance (Letters of Credit, Bank Guarantees, TenderFLEX), treasury and custodial services, agricultural lending, merchant solutions (Till Moja collections, POS acquiring), and bancassurance products delivered through an 80+ branch network, mobile app (M24/7), internet banking (i24/7), USSD (*382#), and an API banking platform (Astra). The bank also serves the Kenyan diaspora with multi-currency accounts and international remittance services.

Product overview

Diamond Trust Bank Kenya operates as a full-service commercial bank offering a comprehensive suite of banking products and services through both traditional and digital channels. The bank's core banking platform consists of the DTB M24/7 Mobile App and DTB i24/7 Internet Banking, supported by an extensive branch and ATM network across Kenya. Personal banking offerings include multiple account types (Classic, Elite, Titan, Prime for foreign currencies, Zawadi, Savings, Just for Me, and Salary accounts), a full range of Mastercard debit and credit cards including NFC wearables and multicurrency prepaid cards, and the Lipa Mdogo Mdogo equal payment plan. Lending products span secured options (Term Loans, Mortgages, Beba Leo Asset Finance, Logbook Loans) and unsecured facilities (Weza instant loans, INUA salary advances, Unsecured Personal Loans, Solar Lending, Academy school fees loans). Business banking encompasses Classic Business Accounts, Foreign Currency Accounts, Till Moja collections, POS Acquiring, Letters of Credit, Bank Guarantees, Pre/Post-Harvest agricultural loans, Leasing, and Business Overdrafts. Treasury services include Fixed and Call Deposits and Forex trading. The bank also provides custody services, insurance products through bancassurance partnerships (Career Life, Fanaka, Last Expense, Defender, Group Life, Faida Elite, Defender Medical), and digital innovations like TenderFLEX, Digital IPF, and the Astra API Banking platform. Diaspora banking serves Kenyans abroad with multi-currency accounts and international transfer capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• DTB Weza: Digital instant loan product accessible via mobile app or USSD for quick 30-day loans up to KES 300,000
• DTB Academy
• Beba Leo
• DTB Custodial
• TenderFLEX
• Till Moja
• DTB i24/7
• DTB M24/7
• InfinitiPay
• DTB Astra
• Bidii Chama
• InfinitiLite

Products and services

• DTB M24/7 Mobile Banking App

Quantifiable outcome

• Over 100,000 mobile banking app users
• +3 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration24 records

Feature5 records

Partnerships

14 partnerships are on record, tiered core and minor.

• MastercardcoreTechnology or IntegrationMastercard partnership enables DTB to issue debit cards, credit cards (Platinum, World), and NFC wearable payment devices. Powers contactless payments, online transactions, and global acceptance network.
• Tappy PaycoreTechnology or IntegrationTappy Pay powers DTB's NFC wearable payment devices including silicone wristbands, ceroxy rings, and ceramic rings for contactless tap-and-pay transactions.
• Safaricom (M-Pesa)coreTechnology or IntegrationM-Pesa integration enables mobile money deposits, withdrawals, and transfers through DTB's mobile banking app and USSD platform. Till Moja service accepts M-Pesa payments for merchants.
• Western UnioncoreTechnology or IntegrationWestern Union partnership enables DTB customers to send and receive international money transfers through mobile banking and internet banking platforms.
• Astra AfricacoreTechnology or IntegrationAstra (astraafrica.co) provides API banking infrastructure enabling DTB to offer embedded financial services and developer APIs for business integrations.
• Infiniti AfricacoreTechnology or IntegrationInfinitiPay (SME app) and InfinitiLite (payment gateway) provide business and merchant management solutions for DTB business customers.
• Jubilee InsurancecoreOthersJubilee Health Insurance is integrated with DTB's Digital IPF platform for Buy Now Pay Later insurance premium financing. Jubilee General and Jubilee Insurance provide bancassurance product underwriting.
• GA InsurancecoreOthersGA Insurance provides general insurance product underwriting through DTB's bancassurance channel including the Defender policy.
• SanlamcoreOthersSanlam provides insurance product underwriting through DTB's bancassurance distribution channel.
• BritamcoreOthersBritam provides insurance product underwriting through DTB's bancassurance channel including life and general insurance products.
• DirectLine AssuranceminorOthersDirectLine provides general insurance product underwriting through DTB's bancassurance channel.
• MUA InsuranceminorOthersMUA Insurance provides general insurance product underwriting through DTB's bancassurance distribution.
• First AssuranceminorOthersFirst Assurance provides general insurance product underwriting through DTB's bancassurance channel.
• Agricultural Aggregators and CooperativescoreChannel Partner/ Reseller/ DistributorDTB partners with aggregators, Saccos, and cooperatives as intermediaries for agricultural loans (pre-harvest and post-harvest). These partners assist with risk assessment, verification of farming techniques, and facilitate loan disbursement and repayment.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• KCB Bank Kenya: KCB is the largest commercial bank in Kenya by assets and branch network, offering retail, corporate, and digital banking. As the dominant incumbent, KCB competes directly with DTB across all segments including personal accounts, loans, and digital banking.
• Equity Bank Kenya: Equity Bank is Kenya's largest bank by customer base with aggressive digital and agent banking strategy. It competes directly with DTB in retail banking, unsecured lending (M-Shwari), and SME banking, often with stronger digital capabilities.
• Co-operative Bank of Kenya: Co-op Bank is a major Kenyan commercial bank with a large branch network and strong presence in cooperative/Sacco-linked banking. Directly comparable to DTB in serving SMEs, retail customers, and agricultural lending through aggregator partnerships.
• Standard Chartered Bank Kenya: Standard Chartered Kenya is a global bank with strong corporate, trade finance, and treasury capabilities in Kenya. Direct competitor to DTB in trade finance, FX, corporate banking, and wealth management for high-net-worth clients.

Direct peers

• Absa Bank Kenya: Absa Kenya is a mid-to-large commercial bank offering retail, corporate, and wealth banking. Comparable to DTB in scale, product breadth (cards, loans, trade finance), and positioning as a multi-segment commercial bank.
• NCBA Bank Kenya: NCBA is a Kenyan commercial bank formed from the merger of NIC and CBA, offering retail, business, and digital banking (M-Shwari competitor via NCBA Loop). Closely comparable to DTB in mid-tier positioning, multi-channel strategy, and product breadth.
• Stanbic Bank Kenya: Stanbic Bank Kenya is part of Standard Bank Group, offering corporate, investment, and retail banking. Comparable to DTB in trade finance, FX capabilities, and East African regional footprint through affiliated Stanbic operations.
• I&M Bank Kenya: I&M Bank is a Kenyan mid-tier commercial bank offering personal, business, and corporate banking with regional East African presence (Tanzania, Rwanda, Uganda, Mauritius). Closely comparable to DTB in scale, geographic footprint, and product mix.
• Diamond Trust Bank Tanzania: DTB Tanzania is the sister bank of DTB Kenya within the DTB Group, operating under the same brand. Identical business model, product suite, and technology platform, making it the most directly comparable entity in the regional group.

Regional players

• CRDB Bank Tanzania: CRDB is a major Tanzanian commercial bank with extensive branch network and SME/agricultural lending focus. Comparable regional peer for DTB's East African expansion strategy and similar product focus on trade finance, agricultural loans, and digital banking.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/dtbduo
• Facebookfacebook.com/timeline
• LinkedInlinkedin.com/company/diamondtrustbank

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diamond Trust Bank Kenya