Telco Holdings
Telco Holdings, doing business as Thinc Forward, is a dental-focused managed IT services provider founded in 2012, serving DSOs, multi-location practices, and PE-backed dental platforms with managed services, cybersecurity, networking, cloud, and de novo/expansion project support across 2,500+ offices.
- Company typePrivate
- Founded2012
- HeadquartersWest Chester, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Telco Holdings does
Telco Holdings Inc., doing business as Thinc Forward, is a managed IT services provider founded in 2012 by Dan Diorio and headquartered in West Chester, Pennsylvania, with additional regional offices in New Jersey, Ohio, and Massachusetts. The firm is purpose-built around the dental vertical, serving dental service organizations (DSOs), multi-location dental practices, and PE-backed dental platforms with an integrated suite that combines managed IT services, helpdesk support, software training, and de novo/expansion project execution. Its service modules include cybersecurity (branded "Cyber Armor"), networking, UCaaS, cloud services, consulting, and practice management software (PMS) migration. The company positions itself as a single accountable partner via an embedded virtual CIO (vCIO) model and reports supporting more than 2,500 dental offices, with a network of over 2,200 dental IT professionals.
Thinc Forward generates revenue through recurring managed-services subscriptions, project-based fees tied to de novo builds and expansion projects, and software training engagements. Its go-to-market is enterprise-oriented and uses field sales, industry event presence, case-study marketing, and a strengthened Certified Reseller partnership with Planet DDS to access DSO procurement cycles. The firm has expanded its footprint into Canada, added a Medical Solutions sub-brand targeting adjacent healthcare practices, and has an inorganic growth track record following the 2022 acquisition of Locus Services. Recognition includes Inc. 5000 (#2422, 2024) and Silicon Review (2023). The company is privately held, with no disclosed revenue or funding history in the available inputs.
Telco Holdings firmographics
Firmographics- Name
- Telco Holdings
- Legal name
- Telco Holdings Inc.
- Website
- https://thincforward.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Telco Holdings, doing business as Thinc Forward, is a dental-focused managed IT services provider founded in 2012, serving DSOs, multi-location practices, and PE-backed dental platforms with managed services, cybersecurity, networking, cloud, and de novo/expansion project support across 2,500+ offices.
- Ownership category
- akta.pro rank
Telco Holdings industry classification
Industry- Product category
- Dental IT Managed Services
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Dental Support Services Organizations (Non-Clinical MSO/Back-Office Platforms) (HLABAKAN)
Keywords
Where Telco Holdings is headquartered
LocationHeadquarters
- HQ city
- West Chester
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Telco Holdings business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Ongoing managed IT support that includes monitoring, maintenance, strategic guidance, patch management, endpoint monitoring, email protection, and backup/recovery. Provided as a subscription-based managed services agreement for dental organizations. Covers vCIO planning, cybersecurity, cloud management, and infrastructure support across all locations.
- De Novo & Expansion Project Services: One-time project fees for technology planning, deployment, and stabilization of new locations, acquisitions, or improvement projects — from initial planning through go-live. Covers infrastructure readiness, hardware coordination, network setup, software deployment, and on-site go-live support.
- Software Training Services: Structured, role-based training for dental teams covering new software deployment, new staff onboarding, and ongoing workflow reinforcement. Provided as part of implementation engagements and ongoing support contracts.
- Helpdesk Support: Dental-fluent IT support resolving issues across practice management systems, imaging, office technology, connectivity, and Microsoft 365 environments. Provided as part of managed services tier.
- Cybersecurity Services: Security services including endpoint detection and response, SIEM, firewall management, phishing protection, dark web monitoring, HIPAA/HITECH compliance audits, and cybersecurity consulting (CISO as-a-Service). Delivered as part of Cyber Armor platform within managed services.
- Planet DDS Certified Reseller: Revenue from certified reseller relationship with Planet DDS, reselling Denticon, Apteryx, and Cloud 9 platforms to dental organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services — quote-based subscription |
| Other | Multi-year contract | De Novo & Expansion Projects — project-based pricing |
Go-to-market motion3 records
Distribution channels2 records
Marketing channels8 records
Telco Holdings product offering
Product offeringCore offering
Telco Holdings Inc. (d/b/a Thinc Forward) is a dental-focused managed IT services provider delivering proactive IT environment management, helpdesk support, software training, and de novo/expansion project services to Dental Support Organizations and multi-location dental practices. The company integrates practice management software (Denticon, Dentrix, Eaglesoft, Open Dental, Curve), imaging systems, networking, cybersecurity (Cyber Armor Platform), cloud services, and consulting into a unified dental-first IT environment. It supports over 2,500 dental offices across the United States and Canada with 60+ employees and a team of 2,200+ dental IT professionals.
Product overview
Thinc Forward (formerly Telco Holdings) is a dental-focused managed IT services provider offering a unified platform-plus-modules architecture for dental support organizations (DSOs), multi-location practices, and growing dental groups. The core portfolio consists of four main services: Managed Services (proactive IT environment management, backup, cybersecurity), Helpdesk Support (dental-fluent IT support), Software Training (role-based training for dental teams), and De Novo & Expansion Projects (end-to-end IT for new locations and acquisitions). Supporting modules include Cybersecurity (Cyber Armor Platform with vulnerability assessment, EDR, SIEM), Networking (SD-WAN, cloud connectivity), Communications & Collaboration (UCaaS with Microsoft Teams/Zoom/WebEx integration), Cloud Services, Consulting, Practice Management Software Migration, and Medical Solutions (for healthcare practices). The company specializes in integrating and supporting dental PMS platforms including Denticon, Dentrix, Eaglesoft, Open Dental, and Curve, as well as Planet DDS ecosystem products (Denticon, Apteryx, Cloud 9).
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Services Proactive management of entire IT environment including backup, cybersecurity, vCIO planning, email protection, and strategic technology planning to keep dental systems secure, stable, and scalable.
- Helpdesk Support Dental-fluent IT support resolving issues faster with dedicated experts for dental software, office technology, connectivity, and Microsoft 365, eliminating repeat problems and keeping teams focused on patient care.
- Software Training Structured, role-based training for new software deployment, new staff onboarding, and ongoing workflow reinforcement to build team confidence before and after go-live.
- De Novo & Expansion Projects End-to-end IT support for new dental office builds, acquisitions, and improvement projects including technology planning, deployment, and stabilization from initial assessment through go-live.
- Cybersecurity (Cyber Armor Platform) Comprehensive security suite including vulnerability assessment, endpoint detection and response (EDR), antivirus, anti-spam, data backups, phishing protection and training, dark web monitoring, SIEM, firewall management, and SOC services.
- Networking Network infrastructure solutions including SD-WAN, cloud connectivity, internet solutions, MPLS/VPLS, optical wavelengths, and private line services for multi-location dental organizations.
- Communications & Collaboration (UCaaS) Unified communications solutions including audio/web/video conferencing (Microsoft Teams, Zoom, WebEx), hosted VoIP, SIP trunking, and cloud-based contact center services.
- Cloud Services Cloud platform support including Microsoft Azure, Google Cloud, AWS, IBM Cloud, Oracle Cloud, and as-a-service solutions (IaaS, PaaS, SaaS, DRaaS) with network storage capabilities.
- Consulting Services Executive leadership as-a-service (COO, CTO, CIO), IT staff augmentation, network assessments, security posture reviews, and cloud consulting for strategic technology planning.
- Practice Management Software Migration PMS integration and upgrade services for dental organizations including infrastructure readiness assessment, imaging system integration, secure user access implementation, and technology standardization for platforms like Denticon, Dentrix, and Eaglesoft.
- THINC FORWARD Medical Solutions Specialized IT and technology solutions for medical practices including merger & acquisitions support, ongoing IT/helpdesk support, cloud implementations, digital radiography, EMR management and integration, HIPAA/HITECH compliance audits, and practice development services.
Quantifiable outcome
- 8%–12% of annual revenue recoverable through IT standardization across locations
- +5 more outcomes
Companies that use Telco Holdings
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
Telco Holdings technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability2 records
Feature6 records
Telco Holdings partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Planet DDScoreThinc Forward is a certified reseller of Planet DDS platforms including Denticon (cloud-based practice management software), Apteryx (dental imaging), and Cloud 9 (dental cloud platform). The partnership includes joint go-to-market activities, certified implementation services, and featured co-presentations at Planet DDS events (Orbit Conference, Ignite Revenue Summit). Thinc Forward is recognized as a Stellar Partner and preferred implementation partner for Planet DDS deployments across DSOs.
Scale indicators10 records
Recent moves8 records
Expansion highlights5 records
Telco Holdings competitors and assessment
Company assessmentDirect peers
- Planet DDS: Cloud-based dental practice management platform provider (Denticon, Apteryx, Cloud 9) that both partners with Thinc Forward as a certified reseller and competes in the dental IT integration and implementation space, serving the same DSO and multi-location practice buyer.
- Vital Dental IT: Dental-focused managed IT services provider supporting DSOs and multi-location dental practices with managed services, cybersecurity, and de novo deployments — a direct peer offering essentially the same core service set to the same buyer profile.
Broad incumbents
- Henry Schein One: Largest dental technology and distribution conglomerate (spun from Henry Schein) offering practice management software, imaging, and IT services across the full dental ecosystem, directly comparable as a broad incumbent serving DSOs with overlapping technology offerings.
- Patterson Companies: Major dental and animal health distributor that has expanded into dental practice management software (Dolphin, Eaglesoft) and technology services, positioning it as an incumbent competitor for IT and software-driven dental group contracts.
- Benco Dental: Large privately held dental distributor offering practice management software, equipment, and IT services to dental groups and DSOs, comparable as a broad incumbent bundling technology with distribution.
- Carestream Dental: Major dental imaging and practice management technology vendor (CS Imaging, SoftDent, PracticeWorks) serving dental groups globally, comparable as a broad incumbent in the dental technology stack Thinc Forward integrates.
- QSIDental (Quality Systems Inc.): Dental practice management and imaging software provider (NextGen) serving DSOs and multi-location dental groups, comparable as a broad incumbent in the dental technology ecosystem Thinc Forward supports.
Emerging players
- Curve Dental: Cloud-based dental practice management software provider serving small and mid-sized dental practices, an emerging player competing for the same DSO and multi-location customers that Thinc Forward supports with implementation and managed services.
- Open Dental: Open-source dental practice management software with a community of resellers and IT service providers, comparable to Thinc Forward as it serves dental practices with implementation, customization, and ongoing support of dental PMS platforms.
- ModMed (Modernizing Medicine): Specialty-specific EHR and practice management software vendor with a dental division (ModMed Dental), serving medical and dental practices with cloud software and integration services — comparable as an emerging vertical SaaS+services player.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Telco Holdings social profiles
Digital presenceTelco Holdings compliance and trust
Trust signalCompliance3 records
Telco Holdings financial estimates
Financial estimateRevenue estimate
Valuation estimate
Telco Holdings leadership team
Management profileNumber of profiles
Profiles7 records
Telco Holdings subsidiaries and ownership
Company hierarchySubsidiaries1 record
Telco Holdings funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Telco Holdings M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Telco Holdings
What does Telco Holdings do?
Telco Holdings Inc. (d/b/a Thinc Forward) is a dental-focused managed IT services provider delivering proactive IT environment management, helpdesk support, software training, and de novo/expansion project services to Dental Support Organizations and multi-location dental practices. The company integrates practice management software (Denticon, Dentrix, Eaglesoft, Open Dental, Curve), imaging systems, networking, cybersecurity (Cyber Armor Platform), cloud services, and consulting into a unified dental-first IT environment. It supports over 2,500 dental offices across the United States and Canada with 60+ employees and a team of 2,200+ dental IT professionals.
Is Telco Holdings a public or private company?
Telco Holdings is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Telco Holdings founded?
Telco Holdings was founded in 2012. It employs 51 to 100 people.
Where is Telco Holdings based?
Telco Holdings is headquartered in West Chester, United States, in the North America region.
How does Telco Holdings make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are de Novo & Expansion Project Services, software Training Services, helpdesk Support, cybersecurity Services and planet DDS Certified Reseller.
Who are Telco Holdings's main competitors?
Direct peers on record are Planet DDS and Vital Dental IT. Broad incumbents are Henry Schein One, Patterson Companies, Benco Dental, Carestream Dental and QSIDental (Quality Systems Inc.). Emerging players are Curve Dental, Open Dental and ModMed (Modernizing Medicine).
Does Telco Holdings have an API?
No public API is recorded for Telco Holdings.
What industry is Telco Holdings in?
Telco Holdings's product category is Dental IT Managed Services. Its primary akta.pro industry code is HLABAKAN, Dental Support Services Organizations (Non-Clinical MSO/Back-Office Platforms). Its SIC code is 8000.