NextRequest
NextRequest is a SaaS platform that automates public records request intake, routing, redaction, and release workflows for U.S. government agencies, including municipalities, school districts, and law enforcement, and is sold as part of CivicPlus's Civic Impact Platform.
- Company typePrivate
- Founded2015
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What NextRequest does
NextRequest is a cloud-based SaaS platform that digitizes and manages the end-to-end public records request lifecycle for U.S. government agencies. The product handles intake, automated routing, role-based workflow tracking, document redaction (via the RapidReview module), risk identification of sensitive content (via the Risk Module, which uses machine-learning pattern matching to flag PII, medical records, SSNs, emails, and phone numbers), and built-in payments/invoicing for cost recovery. The platform is hosted on AWS data centers certified to ISO 27001, FISMA, and SOC standards, and is independently assessed as CJIS-compliant, enabling adoption by law enforcement agencies.
The product is operated by CivicPlus, a private government-technology company, and is sold as part of the CivicPlus Civic Impact Platform alongside municipal websites, agenda and meeting management, social media archiving, Municode codification, and a resident portal. This positioning gives NextRequest embedded distribution through CivicPlus's existing 70K+ government-user base. The primary go-to-market is enterprise field sales targeting city clerks, city managers, IT directors, public information officers, and public safety administrators; the website surfaces 'Request pricing' and 'Online Demo' CTAs, indicating a consultative quote-based sales motion with annual subscription contracts.
The customer base spans local government (primary), state government, K-12 and higher education, special districts, and public safety agencies. Named customers include the City of Imperial Beach (CA), Aurora Police Department, City of Manteca (CA), Riverview Gardens School District, City of West Sacramento (CA), Village of Niles (IL), and Orange County Sheriff's Office (FL). Reported operational scale includes approximately 1 million public records requests and 300,000+ document redactions processed annually. Pricing is not publicly disclosed; revenue is not separately reported because NextRequest is consolidated within CivicPlus's private financials. The company has received industry recognition including the Inc. 5000 (2024), GovTech 100 (2026), and a Stevies Award.
NextRequest firmographics
Firmographics- Name
- NextRequest
- Legal name
- CivicPlus
- Website
- https://www.nextrequest.com/
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- NextRequest is a SaaS platform that automates public records request intake, routing, redaction, and release workflows for U.S. government agencies, including municipalities, school districts, and law enforcement, and is sold as part of CivicPlus's Civic Impact Platform.
- Ownership category
- akta.pro rank
Where NextRequest is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
NextRequest business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription SaaS License: NextRequest operates as a subscription-based SaaS product under the CivicPlus platform, providing public records request management software to government agencies on an annual or multi-year contract basis. Pricing is quote-based, suggesting tiered enterprise licensing tailored to agency size and requirements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise government licensing with quote-based pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels9 records
NextRequest product offering
Product offeringCore offering
NextRequest is a cloud-based SaaS platform that streamlines the receipt, routing, redaction, and release of public records for government agencies. It provides an online portal supporting FOIA and state public records law compliance, with integrated machine-learning-based document redaction (RapidReview), risk identification, automated workflows, centralized request tracking, and built-in invoicing for cost recovery. The platform is sold primarily to local governments, K-12 and higher education institutions, state agencies, special districts, and public safety agencies under the CivicPlus Civic Impact Platform.
Product overview
NextRequest is a public records request management platform offered by CivicPlus. It is a single unified product that provides end-to-end public records request management including intake, routing, redaction, and release workflows. The platform includes core modules for automated workflows, request tracking, document redaction (RapidReview), risk mitigation (Risk Module), and payments/invoicing. NextRequest integrates with other CivicPlus products including Municipal Websites, Social Media Archiving, Agenda and Meeting Management, Municode Codification, and Resident Portal to provide an integrated government technology experience.
Differentiator
Problem solved
Functional benefit
Products and services
- NextRequest
Quantifiable outcome
- Records processing time cut in half
- +1 more outcomes
Companies that use NextRequest
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles4 records
NextRequest technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature4 records
NextRequest partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights6 records
NextRequest competitors and assessment
Company assessmentOthers
- CivicPlus: CivicPlus is the parent platform and strategic operator of NextRequest, offering an integrated Civic Impact Platform spanning municipal websites, agenda management, social media archiving, and other civic tech solutions. It is the parent company providing distribution, integration, and operational infrastructure to NextRequest.
- SeeClickFix: SeeClickFix is a 311 CRM and citizen request management platform now part of CivicPlus. It is a sister product to NextRequest, serving overlapping government customer segments with a complementary citizen engagement and service request workflow.
- Municode (CivicPlus): Municode provides municipal code publishing and codification services and is now part of CivicPlus. It is a sister product to NextRequest within the CivicPlus ecosystem, addressing adjacent government compliance and transparency use cases for the same customer base.
Regional players
- CityBase (Granicus): CityBase (acquired by Granicus) provides government payment, utility billing, and citizen engagement software. It serves similar municipal government customers to NextRequest with complementary functionality, though focused on payments and billing rather than records request management.
Emerging players
- Laserfiche: Laserfiche provides enterprise content management and document automation software widely used by government agencies. While not a direct FOIA management tool, it competes in the broader government document management and redaction workflow space where NextRequest's RapidReview operates.
- FOIA Machine: FOIA Machine is an open-source public records request tool that helps citizens and journalists file and track FOIA requests. While it is citizen-facing rather than government-facing, it represents an adjacent tool in the public records management ecosystem that competes for the same underlying workflow.
Direct peers
- JustFOIA: JustFOIA is a public records request management platform purpose-built for government agencies to manage FOIA and state records requests. It directly competes with NextRequest in the same niche, offering intake, routing, redaction, and tracking workflows for the same government customer base.
- GovOS: GovOS provides a suite of government software including FOIA/public records request management, payment processing, and compliance tools. It is a direct competitor to NextRequest, serving similar local and state government customers with overlapping product functionality in records request management.
Broad incumbents
- Tyler Technologies: Tyler Technologies is a large public sector software provider serving courts, schools, and government agencies with ERP, records management, and citizen engagement solutions. It represents a broad incumbent competitor that can offer records management as part of comprehensive government ERP and case management deployments.
- Granicus: Granicus is a major government technology platform offering communications, civic engagement, agenda management, and records request solutions (including Public Records Center). It competes with NextRequest as a broader suite vendor that bundles records management with other civic tech capabilities for government customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
NextRequest social profiles
Digital presenceNextRequest compliance and trust
Trust signalCompliance2 records
NextRequest financial estimates
Financial estimateRevenue estimate
Valuation estimate
NextRequest leadership team
Management profileNumber of profiles
Profiles2 records
NextRequest funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NextRequest M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NextRequest
What does NextRequest do?
NextRequest is a cloud-based SaaS platform that streamlines the receipt, routing, redaction, and release of public records for government agencies. It provides an online portal supporting FOIA and state public records law compliance, with integrated machine-learning-based document redaction (RapidReview), risk identification, automated workflows, centralized request tracking, and built-in invoicing for cost recovery. The platform is sold primarily to local governments, K-12 and higher education institutions, state agencies, special districts, and public safety agencies under the CivicPlus Civic Impact Platform.
Is NextRequest a public or private company?
NextRequest is a private company. It is classified as corporate owned and is currently operating.
When was NextRequest founded?
NextRequest was founded in 2015. It employs 11 to 50 people.
Where is NextRequest based?
NextRequest is headquartered in San Francisco, United States, in the North America region.
How does NextRequest make money?
One revenue line is on record: subscription SaaS License.
Who are NextRequest's main competitors?
Others on record are CivicPlus, SeeClickFix and Municode (CivicPlus). CityBase (Granicus) is listed as a regional player. Emerging players are Laserfiche and FOIA Machine. Direct peers are JustFOIA and GovOS. Broad incumbents are Tyler Technologies and Granicus.
Does NextRequest have an API?
No public API is recorded for NextRequest.