SECOM
SECOM is Japan's largest security services provider, offering 24/7 monitored home and commercial security systems across approximately 2.66 million contracts, supported by ~2,500 emergency response bases, AI-assisted surveillance, and adjacent services including AED, elderly monitoring, and defense contracts.
- Company typePublic
- Founded1962
- HeadquartersTokyo, Japan
- Headcount5,001–10,000
- GTM typeB2B and B2C
- OfferingServices
What SECOM does
SECOM CO., LTD. is Japan's largest security services provider, founded in 1962 and publicly listed on the Tokyo Stock Exchange (TYO: 9735) since 1978. The company delivers integrated security solutions spanning intrusion detection, fire monitoring, emergency response, surveillance cameras, access control systems, and security robots (cocobo), supported by proprietary wireless communication infrastructure and approximately 2,500 emergency response bases nationwide connected to 24/7 monitoring centers. Its technology stack includes AI-assisted video analytics capable of replacing up to 85% of manual guard duties, cloud-based access control for enterprise clients, and GPS-equipped response personnel. SECOM also operates an AED business (rental and home-use), home nursing and elderly care services, and corporate information security.
SECOM operates a subscription-driven business model, with approximately 90% of customers choosing the rental model that bundles equipment, monitoring, and emergency dispatch for monthly fees ranging from roughly 3,200 to 9,800 yen depending on property type and plan. The company serves approximately 2.66 million contracts across individual homeowners, small/medium businesses, enterprise clients, and government/defense customers (notably Japan's Ministry of Defense via a KDDI partnership). GTM combines direct field sales with security consultants conducting on-site assessments, web-based lead capture, real estate/builder referral channels, and joint ventures such as the Toyota Tsusho healthcare partnership that operates Sakra World Hospital in India. The company also holds a strategic equity stake in Brivo/Eagle Eye Networks following their December 2025 merger, positioning it within the global cloud-native physical security ecosystem.
SECOM firmographics
Firmographics- Name
- SECOM
- Legal name
- SECOM CO., LTD.
- Website
- http://www.secom.co.jp
- Company type
- Public
- Founded year
- 1962
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- SECOM is Japan's largest security services provider, offering 24/7 monitored home and commercial security systems across approximately 2.66 million contracts, supported by ~2,500 emergency response bases, AI-assisted surveillance, and adjacent services including AED, elderly monitoring, and defense contracts.
- Ownership category
- akta.pro rank
SECOM industry classification
Industry- Product category
- Physical Security Services
- NAICS
- Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162), Security Guards and Patrol Services (561612)
- SIC
- Services-Detective, Guard & Armored Car Services (7381)
- akta.pro primary industry
- Security Operations Center (SOC) & Remote Video Guarding (VSOC) (BPABAMAF)
- akta.pro secondary industries
- CCTV/Video Surveillance Monitoring & Management (Operations) (BPABAMAH), Security Management Platforms Integration (PSIM/SOC, Command & Control) (BPAKAGAH)
Keywords
Where SECOM is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices3 records
Markets served
SECOM business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Security Monitoring Services: Monthly subscription fees for 24/7 monitoring of security systems. Customers can choose between rental (equipment leased, lower initial cost) or purchase (equipment owned, lower monthly cost) models. Approximately 90% choose rental.
- Government/Defense Contracts: Large-scale security system contracts with government agencies including Japan's Ministry of Defense for remote security systems
- Equipment Sales and Rental: Sale or rental of security hardware including control units, sensors, cameras, access control systems, and AED devices
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Single-family home rental plan (セコム・ホームセキュリティ NEO) |
| One time/ perpetual license | Monthly | Single-family home purchase plan (セコム・ホームセキュリティ NEO) |
| Subscription | Monthly | Apartment/Multi-family rental plan (スマートNEO) |
| One time/ perpetual license | Monthly | Apartment/Multi-family purchase plan (スマートNEO) |
| Subscription | Monthly | Elderly care monitoring plan (スマートNEO) |
| Subscription | Monthly | Home+Business combined plan rental (住宅兼店舗) |
| Subscription | Monthly | AED Rental for Business (AED3250) |
| Subscription | Monthly | AED Rental for Business (AED3200/AED CR2-Auto) |
| Subscription | Monthly | AED Rental for Business (AED360P) |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
SECOM product offering
Product offeringCore offering
SECOM provides subscription-based online security monitoring and emergency response services for homes and businesses, anchored by home security systems (NEO for detached houses, SmartNEO for apartments), commercial online security platforms (AZ-Air, AZ), surveillance cameras, access control systems, fire detection, and AED products. The portfolio extends to autonomous security robots (cocobo), virtual guard services (VKS), GPS-based portable security (Cocosecom), elderly monitoring, home nursing and care services, corporate information security, and large-scale government/defense security installations.
Product overview
SECOM provides a comprehensive security ecosystem centered on its core home security systems—the NEO and SmartNEO packages for residential and commercial properties—integrated with 24/7 monitoring centers and emergency response dispatch. The product portfolio extends across multiple domains including security robotics (cocobo), virtual security systems (VKS), online security platforms (AZ-Air for small businesses and AZ for large facilities), surveillance cameras, access control systems, fire detection equipment, and AED devices. Healthcare services include home nursing, elderly care, pharmacy services, and the Secom MyAED home defibrillator. Additional offerings encompass GPS-based portable security (CocoSecom), senior monitoring services, cash handling, overseas security, and corporate information security solutions. The company operates its own R&D, manufacturing, installation, monitoring, and maintenance divisions under a Total Package System for integrated service delivery.
Differentiator
Problem solved
Functional benefit
Brands
- AED: Automated External Defibrillator products and related emergency medical services.
- ココセombok (Cocom)
Products and services
- Home Security NEO (セコム・ホームセキュリティ NEO) Comprehensive home security system for detached houses featuring intrusion detection, fire monitoring, and emergency reporting, with online security connectivity, emergency response dispatch, and smartphone operation for residential customers.
- Home Security SmartNEO (セコム・ホームセキュリティ スマートNEO) Compact home security system designed for apartments and condominiums with the same core security functions as NEO, available at a lower price point for multi-family residential customers.
- Cocosecom (ココセコム) Portable GPS-based security service allowing users to send emergency alerts and receive location tracking when outside the home, designed for on-the-go personal safety.
- Secom Mimamori Hon 2 (セコムみまもりホン２) Elderly monitoring phone service for families living apart, providing peace of mind through remote health and safety monitoring for senior family members.
- Online Security System AZ-Air (オンライン・セキュリティシステム AZ-Air) Online security system for small-scale offices and retail stores, providing cloud-connected monitoring and automated alert response for SMB customers.
- Online Security System AZ (オンライン・セキュリティシステム AZ) Large-scale building and factory security system with comprehensive monitoring capabilities for enterprise facilities and large commercial customers.
- Surveillance Cameras (監視カメラ) Security and surveillance cameras for both indoor and outdoor use, providing high-level monitoring environments for commercial and residential applications.
- Access Control System (入退室管理システム) Entry and exit management system using electronic locks to control and regulate access to facilities and restricted areas for commercial and enterprise customers.
- Security Robot Cocobo (セキュリティロボット cocobo) Security robot offering autonomous patrol and surveillance capabilities for commercial and industrial facilities.
- Virtual Security System VKS (バーチャル警備システム) Virtual security system providing remote monitoring and guard services through digital platforms for commercial customers.
- AED Product Line (AED3250, AED3200, AED CR2-Auto Online, AED 360P) Automated External Defibrillator rental service with multiple models including auto-shock and online-connected variants for both commercial and home use, including consumables replacement.
- Secom MyAED (セコム・MyAED) Home-use AED, Japan's first with automatic shock function that does not require manual shock button operation, designed for family emergency preparedness.
- Fire Detection Sensors and Alarms (火災センサー・火災警報器) Fire detection sensors and residential fire alarms compliant with fire department standards, providing early fire detection and emergency notification for residential and commercial customers.
- Secom Home Nursing Care Service (セコム訪問看護サービス) Home nursing care service where nurses visit patients' homes from the nearest SECOM visiting nursing station to assist with daily medical care.
- Secom Home Care Service (セコム在宅介護サービス) Home-based care services including physical assistance and daily life support, with both insurance-covered and private pay options available.
- Static Guard, Close Protection, and Cash Transportation (常駐警備・身辺警護・現金護送) On-site security guard services, close protection for individuals, and cash transportation services for commercial clients.
- Information Security Services (情報セキュリティ対策) Corporate information security services including threat monitoring, data breach prevention, and 24/7 human monitoring for enterprise cybersecurity needs.
Companies that use SECOM
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
SECOM technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature4 records
SECOM partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- KDDIcoreKDDI and SECOM were awarded a defense contract by Japan's Ministry of Defense to develop a remote security system for the Japan Ground Self-Defense Force (JGSDF). The system aims to enhance base security, reduce labour shortages, and improve operational efficiency, with plans to decrease personnel requirements by approximately 1,000 staff per day.
- Toyota TsushocoreToyota Tsusho and the SECOM Group operate Sakra World Hospital in Bengaluru, India—the country's first Japanese-style general hospital—which recently celebrated its 10th anniversary. The partnership also expanded through investments in pharmaceutical distributor Skites Pharma (2021) and a joint venture with Tokai Corporation for hospital linen services (2022), while planning a new 450-bed hospital in Bengaluru.
Scale indicators7 records
Recent moves6 records
SECOM competitors and assessment
Company assessmentBroad incumbents
- Stanley Security (Securitas Technology): Commercial electronic security systems integrator and monitoring provider, now part of Securitas. Offers comparable intrusion, access control, and video monitoring services to enterprise clients, with overlapping but broader geographic reach than SECOM's Japanese stronghold.
- Johnson Controls (Tyco Security Products): Diversified building technology giant providing integrated security, access control, and video surveillance as part of a broader smart building portfolio. Comparable in enterprise security system integration but operates as one of many business units rather than a specialist.
Direct peers
- ADT Inc. US-listed home and business security leader with monitored intrusion, fire, video, and emergency response subscriptions. ADT is the closest large-scale analog to SECOM's subscription home security business, though geographically focused on North America.
- Allied Universal: North America's largest security services provider, offering guarding, electronic security, and monitoring following its 2025 acquisition of G4S. Closely comparable to SECOM's mix of manned guarding and electronic security across enterprise customers.
- Securitas AB: Swedish-based global security services company providing guarding, monitoring, and integrated security solutions across multiple continents. Comparable in scale and breadth, with a similar mix of guarding, electronic security, and managed services.
- ALSOK (Sohgo Security Services): Japan's #2 home and commercial security services provider, offering directly comparable 24/7 monitored home security, commercial guarding, and emergency response subscriptions. ALSOK competes head-to-head with SECOM across nearly all Japanese customer segments and uses a similar Total Package model.
- Prosegur: Spanish-based global security company offering cash-in-transit, guarding, alarms, and cybersecurity across Latin America, Europe, and Asia. Comparable in providing integrated physical security services including cash transport that mirrors SECOM's 常駐警備・現金護送 offering.
Emerging players
- Brivo (merged with Eagle Eye Networks): AI cloud-native physical security platform combining cloud access control and cloud video surveillance. SECOM is an equity investor and the merged entity directly competes in cloud-based enterprise security, representing both a strategic partner and a competitive threat to SECOM's on-premises model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
SECOM social profiles
Digital presenceSECOM financial estimates
Financial estimateRevenue estimate
Valuation estimate
SECOM leadership team
Management profileNumber of profiles
Profiles3 records
SECOM subsidiaries and ownership
Company hierarchySubsidiaries2 records
SECOM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SECOM M&A and investment
M&A and investmentM&A1 record
Investments10 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SECOM
What does SECOM do?
SECOM provides subscription-based online security monitoring and emergency response services for homes and businesses, anchored by home security systems (NEO for detached houses, SmartNEO for apartments), commercial online security platforms (AZ-Air, AZ), surveillance cameras, access control systems, fire detection, and AED products. The portfolio extends to autonomous security robots (cocobo), virtual guard services (VKS), GPS-based portable security (Cocosecom), elderly monitoring, home nursing and care services, corporate information security, and large-scale government/defense security installations.
Is SECOM a public or private company?
SECOM is a public company. It is classified as public and is currently operating.
When was SECOM founded?
SECOM was founded in 1962. It employs 5,001 to 10,000 people.
Where is SECOM based?
SECOM is headquartered in Tokyo, Japan, in the Asia region.
How does SECOM make money?
Three revenue lines are on record. Security Monitoring Services are the primary driver. The others are government/Defense Contracts and equipment Sales and Rental.
Who are SECOM's main competitors?
Broad incumbents on record are Stanley Security (Securitas Technology) and Johnson Controls (Tyco Security Products). Direct peers are ADT Inc., Allied Universal, Securitas AB, ALSOK (Sohgo Security Services) and Prosegur. Brivo (merged with Eagle Eye Networks) is listed as an emerging player.
Does SECOM have an API?
No public API is recorded for SECOM.
What industry is SECOM in?
SECOM's product category is Physical Security Services. Its primary akta.pro industry code is BPABAMAF, Security Operations Center (SOC) & Remote Video Guarding (VSOC), with a secondary code of BPABAMAH, CCTV/Video Surveillance Monitoring & Management (Operations). Its NAICS code is 561621 and its SIC code is 7381.