ZorgDomein

What ZorgDomein does

ZorgDomein Nederland B.V. is a private Dutch digital healthcare platform founded in 2000 by Walter Balestra and headquartered in Breukelen, Netherlands. The company operates a browser-based SaaS platform that connects general practitioners and other referrers to hospitals, laboratories, nursing and home care organizations (VVT), mental health institutions, paramedical practitioners, and other healthcare providers across the Netherlands. Approximately 95% of Dutch GPs and 8,800+ care locations use the platform, which processes roughly 27 million care requests annually and supports digital referrals, diagnostic requests, specialist advice consultations, transmural patient transfers, and multidisciplinary network care via the Boards platform acquired through the 2022 Caresharing merger.

The platform is built around six core modules: Verwijzen (digital referrals), Diagnostisch onderzoek (diagnostic requests), Adviesconsult (specialist advice), Overdragen / Transfer (information exchange and transmural coordination), Patiënt informeren (patient communication), and Boards voor netwerkzorg (multidisciplinary care coordination). Its proprietary zorgvraagmenustructuur organizes and matches healthcare supply and demand in a domain-specific manner, while pre-built integrations with all major Dutch EHR/HIS/ECD vendors (including ChipSoft and Intramed) embed ZorgDomein directly into clinicians' workflows. ZorgDomein is ISO 27001 and NEN 7510 certified and operates under a volume-based subscription model where healthcare organizations pay recurring fees tied to usage and services rendered. Customers include St Jansdal Ziekenhuis, Jeroen Bosch Ziekenhuis, Star-shl, SALT, Treant, Diëtistenpraktijk HRC, and government entity CBR, with relationship managers and account managers handling direct enterprise sales and a partner channel via EHR vendors. The company employs 101-250 staff, grew revenue 13% in 2021, and is backed by Rabobank as a long-term patient-capital shareholder under CEO Paul Simoons and CFO Frederique Steels.

Name

ZorgDomein

Legal name

ZorgDomein Nederland B.V.

Website

https://zorgdomein.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

ZorgDomein is a Dutch digital healthcare platform connecting approximately 95% of general practitioners with 8,800+ care locations for digital referrals, diagnostic requests, care transfers, and multidisciplinary network care coordination, serving hospitals, labs, VVT, mental health, and paramedical organizations via subscription SaaS with deep EHR integrations.

Ownership category

akta.pro rank

Product category

Healthcare Referral and Care Coordination Software

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Care Navigation, Referral & Care Coordination Engagement (HLACAEAD)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Patient Intake, Digital Registration & eForms (HLACAEAF)

Keywords

• Healthcare referral platform
• Digital care coordination
• Medical diagnostic ordering
• EHR-integrated SaaS
• Network care software

Headquarters

HQ city

Breukelen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription / Volume-Based SaaS Fees: ZorgDomein operates a subscription-based SaaS model where fees reflect the volume of usage and services utilized by healthcare organizations. The company explicitly does not charge for after-sales support, consulting explorations, or internal performance metrics. The company grew revenue by 13% in 2021, driven by new customer acquisition, new product introductions, and increased digital activity among existing customers. No dividend was paid in 2021, with profits reinvested into the business.
2. Platform Usage and Transaction Fees: Fees are structured to reflect volume in usage and services rendered. Healthcare organizations (hospitals, labs, care homes, etc.) pay to access the platform to display their care offerings to referrers and to receive digital referrals and diagnostic requests.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

ZorgDomein operates a national SaaS platform that digitizes and orchestrates healthcare referrals, diagnostic requests, specialist advice, patient transfer, and multidisciplinary network care coordination across the Dutch healthcare ecosystem. The platform connects approximately 95% of Dutch general practitioners with hospitals, laboratories, mental health institutions, nursing and home care organizations, independent clinics, and paramedical practices via deep EHR integrations. Healthcare organizations subscribe on a volume-based model to receive digital referrals, expose their care offerings to referrers, and coordinate care transitions across the continuum.

Product overview

ZorgDomein operates as a unified digital healthcare platform with a modular portfolio that digitizes the complete care referral and coordination workflow. The core platform centers on Verwijzen (referrals), supplemented by Diagnostisch onderzoek (diagnostic requests), Adviesconsult (consultation), Transfer (transmural coordination), Overdragen (information exchange), and Patiënt informeren (patient communication). Following the September 2022 acquisition of Caresharing, the platform expanded to include Boards voor netwerkzorg (network care boards) — comprising Boards Health, Boards voor ketenzorg, and PZP in Boards — enabling chronic disease management and multidisciplinary collaboration with patients. The platform connects approximately 95% of Dutch general practitioners, handles 27 million care requests annually, and integrates with various EPD/EHR systems to provide seamless information flow across the Dutch healthcare ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• Boards (cBoards): An independent collaboration platform for network care, enabling multidisciplinary teamwork and active patient participation in care journeys. Integrated following the September 2022 merger with Caresharing.
• ZorgDomein Transfer
• Adviesconsult
• PZP in Boards

Products and services

• Verwijzen (Referrals) Digital platform enabling healthcare referrers (primarily general practitioners) to find, select, and arrange optimal care for patients. Supports the complete referral workflow from search to confirmation, integrated with the GP's HIS/EPD.
• Diagnostisch onderzoek (Diagnostic Requests) Module for requesting all forms of diagnostic testing (lab, imaging) by referrers, with labs able to fully digitize and process incoming requests through the platform.
• Adviesconsult (Advice Consultation) Feature enabling consultation with specialists for advice across various specialties, including Meekijkconsult for remote medical advice to prevent unnecessary referrals.
• ZorgDomein Transfer Transfer module providing real-time visibility into available follow-up care capacity within a region, enabling hospitals, nursing homes, and home care organizations to efficiently coordinate patient placement and discharge.
• Patiënt informeren (Patient Information) Digital patient journey module that provides patients with clear information about their referral, appointments, and care trajectory, giving patients control and transparency.
• Overdragen (Information Exchange) Functionalities for efficient, digital, and secure information exchange between healthcare providers, including eOverdracht for nursing record transfers.
• Boards voor netwerkzorg (Boards for Network Care) Independent collaboration platform enabling efficient network care delivery where all involved parties (providers and patients) work together. Supports multidisciplinary collaboration for chronic disease management and care coordination.
• Boards voor ketenzorg (Boards for Care Groups) Boards specifically designed for chronic disease management (ketenzorg) programs, supporting care groups in managing chronic care pathways.
• PZP in Boards (Personal Health Platform) Integration of Personal Health Record (PZP) functionality within the Boards platform, enabling patients to have active participation in their own care trajectory.
• Boards Health Specific Boards variant for health-focused network care coordination.
• Verkennend gesprek - MGN (Mental Health Networks) Exploratory conversation feature for Mental Health Networks (MGN), supporting initial mental health consultations between GPs and mental health providers.
• Hulpmiddelen (Medical Device Requests) Module enabling prescribers to submit requests for medical devices and aids via ZorgDomein, with suppliers able to receive and process these requests digitally.

Quantifiable outcome

• 4x fewer errors in lab diagnostic requests compared to paper-based processes
• +6 more outcomes

Named customers14 records

Segments14 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature9 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• CaresharingcoreStrategic or Co-development Partner · 1 September 2022ZorgDomein acquired Caresharing in September 2022, combining ZorgDomein's referral and diagnostics platform with Caresharing's cBoards platform for multidisciplinary care coordination and patient engagement. The acquisition accelerates ZorgDomein's move into network care by enabling a platform for healthcare providers AND patients to collaborate on care trajectories, giving patients active participation in their own care journey. The combined entity is positioned to offer an integrated healthcare environment spanning referrals, diagnostics, care coordination, and patient information.
• ChipSoftcoreTechnology or IntegrationChipSoft is a major Dutch hospital IT (EPD) vendor. ZorgDomein has a partnership with ChipSoft for eOverdracht (electronic transfer) solutions, enabling secure digital transfer of nursing records between hospitals and VVT institutions. ChipSoft and ZorgDomein co-present at healthcare events on interoperability and digital care coordination.
• HealthConnectedcoreStrategic or Co-development PartnerHealthConnected works with ZorgDomein on Boards for Care Groups (Boards voor ketenzorg), supporting care coordination and data sharing for chronic disease management programs organized by care groups under bundled payment arrangements.
• Star-shlcoreTechnology or IntegrationStar-shl is a major medical diagnostic provider in Southwest Netherlands (2,500 requesters, multiple blood draw locations) that receives 80-90% of lab diagnostic requests digitally via ZorgDomein. Star-shl provides feedback on ZorgDomein's diagnostic request functionality through diagnostic test evaluation meetings and advisory boards, actively contributing to product development.
• SALT (Stichting ArtsenLaboratorium en Trombosedienst)coreTechnology or IntegrationSALT is a first-line diagnostic center in North Holland serving GPs, medical specialists, and midwives. They process hundreds of lab orders daily and receive diagnostic requests digitally via ZorgDomein. ZorgDomein staff visit SALT to understand workflows and optimize the platform.
• TreantcoreTechnology or IntegrationTreant provides care across 21 locations in Drenthe and Southeast Groningen, including three hospitals. Their Clinical Chemistry Laboratory receives ~600 orders per day 24/7 via ZorgDomein, with highly automated processing. ZorgDomein staff visit Treant to understand their advanced lab automation workflows.
• Streeklab HaarlemcoreTechnology or IntegrationStreeklab Haarlem collaborated with GPs to streamline MMB (Microbiological Medical Examination) diagnostic requests using barcode technology via the ZorgDomein platform, improving efficiency and reducing errors.
• Coöperatie VGZminorStrategic or Co-development PartnerCoöperatie VGZ collaborated with ZorgDomein to improve access to GGZ (mental health) care. Together they improved referral pathways by enabling verwijzers (referrers) to search and select based on appropriate care level (echelon) and by offering filters for physical vs. online care. VGZ provided pilot support in the Nijmegen region.
• ClinisyscoreStrategic or Co-development PartnerZorgDomein entered a unique collaboration with Clinisys for the new Ordermanager product, which can process all digital lab diagnostic requests. Clinisys is also dedicated to healthcare digitization and the partnership strengthens ZorgDomein's diagnostic capabilities.
• EPD-leveranciers (Healthcare Information System Vendors)coreTechnology or IntegrationZorgDomein maintains integrations with all major Dutch electronic health record (EHR), hospital information, and care system vendors. These partnerships are essential for enabling healthcare professionals to access ZorgDomein directly from their clinical workflow and for bidirectional data exchange. Partners include suppliers of zorginformatiesystemen (care information systems) with an overview of all integrations available on the ZorgDomein partners page.
• St Jansdal ZiekenhuisminorStrategic or Co-development PartnerSt Jansdal Ziekenhuis co-presented an inspiratiesessie at Zorg & ICT 2022 on transmural collaboration and ZorgDomein Transfer, demonstrating how the platform improves patient flow from hospital to VVT (nursing, care, and home care) organizations.
• Vereniging van OvergangsconsulentenminorStrategic or Co-development PartnerThe Association of Menopause Consultants works with ZorgDomein to integrate menopause consultants as a recognized first-line care option in the ZorgDomein referral menu, enabling GPs to refer patients to first-line menopause care via the platform.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Doctolib: Doctolib is the dominant European healthcare booking and referral platform in France (and expanding into Germany, Italy, Netherlands). Like ZorgDomein, Doctolib connects GPs with specialists and ancillary care providers via an integrated booking/referral SaaS, and has built deep EHR integrations. Doctolib is a direct peer in care-navigation/coordination functionality though it operates at broader D2C scope.
• Phreesia: Phreesia is a US-listed healthcare patient intake, registration, and care-navigation platform. Similar to ZorgDomein's 'Verwijzen' referral module and 'Patiënt informeren' patient information tool, Phreesia digitizes patient check-in and the referral/intake workflow for healthcare providers - comparable business model and SaaS economics.
• Bamboo Health: Bamboo Health (formed from the merger of Appriss Health and Collective Medical) provides real-time care coordination, care-transition notifications, and post-discharge follow-up across US hospitals, EDs, and ambulatory providers. Directly comparable to ZorgDomein Transfer's transmural patient-flow visibility and care-coordination workflows.
• Docplanner (Doctoralia): Docplanner is a leading healthcare provider booking and patient engagement platform across Europe and Latin America, serving both GPs and specialists. Comparable to ZorgDomein's referral/booking functionality and patient information module; both operate subscription SaaS models to digitize healthcare provider interactions.

Regional players

• ChipSoft: ChipSoft is the leading Dutch hospital EHR vendor (HiX) and a strategic integration partner to ZorgDomein for eOverdracht and diagnostic requests. ChipSoft is both an enabler and a potential competitor: it bundles certain referral and care-coordination capabilities directly into its EHR, which competes with portions of ZorgDomein's portfolio within the Dutch market.

Broad incumbents

• Epic Systems: Epic is the largest US EHR vendor and offers Care Everywhere, care-coordination, and referral-management modules as part of its broader platform. While Epic's referral functionality overlaps with parts of ZorgDomein, it operates as part of an end-to-end EHR rather than a best-of-breed referral/care-navigation platform like ZorgDomein.
• Oracle Health (Cerner): Oracle Health (formerly Cerner) provides EHR and population-health platforms including care-coordination and referral-management capabilities for health systems. Comparable at the care-coordination capability layer, though it competes as part of a broad hospital-IT portfolio rather than as ZorgDomein's specialized referral-and-coordination niche.

Emerging players

• Vim: Vim is a US-based healthcare connectivity platform that embeds referral and care-navigation workflows directly inside EHRs. Vim's integration-first approach to specialty referral booking is conceptually comparable to ZorgDomein's deep EHR-embedded referral model, serving a similar function for a US audience.
• Health Gorilla: Health Gorilla is a US health-data exchange network connecting providers, labs, and EHRs for diagnostic orders, results delivery, and care coordination. Comparable in the diagnostic-request and cross-organization clinical-data exchange layers that ZorgDomein's Diagnostisch onderzoek and Transfer modules enable.
• LeanTaas: LeanTaas is a US health-system operations platform providing real-time capacity, patient-flow, and care-coordination software for hospitals. Its capacity-management and patient-transition functionality overlaps with ZorgDomein Transfer's visibility into follow-up care capacity for hospitals and VVT organizations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights8 records

Customer concentration

• YouTubeyoutube.com/user/ZorgDomein
• LinkedInlinkedin.com/company/zorgdomein

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZorgDomein