ComputerTalk Technology
ComputerTalk Technology Inc. is a privately held, Canadian-headquartered provider of the ice Contact Center platform — an AI-powered, omnichannel enterprise contact center solution Microsoft Teams-certified across Connect, Extend, and Unify models — serving government, healthcare, banking, and other regulated industries across North America.
- Company typePrivate
- Founded1989
- HeadquartersRichmond Hill, Canada
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ComputerTalk Technology does
ComputerTalk Technology Inc. is a privately held, Canadian-headquartered contact center solutions provider founded in 1989 (per company history; 1987 per firmographics — likely incorporated in 1987 with operating history counted from 1989). It designs, develops, and supports the ice Contact Center platform entirely in-house, selling to enterprise and public-sector buyers across North America with international reach delivered through Microsoft Azure. The company operates its own Tier 3 colocation data centers in Toronto, Markham, and Chicago and holds SOC 2 Type 2, PCI DSS, and ISO/IEC 27001:2022 certifications alongside compliance support for HIPAA, PIPEDA, PHIPA, and GDPR. Leadership comprises Sushant Bhowmick (CEO) and Mandle Cheung (Chairman/CEO per available records).
The ice platform is an omnichannel contact center product (voice, chat, email, SMS, social) modularized into 25+ productized components — Agent Assist, AI Agents, AI Insights, iceAI Studio, Natural Language Routing, PII Redactor, TTS Voices, iceBar, icePay, icePhone, iceCampaign, iceVerify, iceWorkflow Designer, and others. The platform is Microsoft Teams-certified across all three deployment models (Connect, Extend, Unify) and integrates natively with Salesforce, ServiceNow, Dynamics 365, and Power BI. ComputerTalk sells through a direct enterprise field-sales motion (consultative, demo-led, multi-year contracts) supplemented by a formal reseller/integrator partner program; revenue is generated from SaaS subscriptions, professional services (50% upfront deposit), telephony pass-through, and on-premises licensing.
The company serves approximately nine verticals — Government & Public Services, Healthcare, Banking & Financial Services, Insurance, Manufacturing, Retail & E-Commerce, Technology, Education, and Utilities & Home Services — with named customers including the Government of British Columbia, City of Ottawa, LCBO, OLG, Western Canada Lottery Corporation, St. Michael's Hospital, London Health Sciences Centre, BC Children's Hospital Foundation, Synergy Credit Union, Sunshine Coast Credit Union, Moneris, Quadreal, and NT Power. The customer roster skews Canadian enterprise and public-sector, indicating concentration risk in regulated Canadian procurements that is partially offset by the company's compliance posture and Microsoft ecosystem positioning.
ComputerTalk Technology firmographics
Firmographics- Name
- ComputerTalk Technology
- Legal name
- Computer Talk Technology Inc.
- Website
- https://computer-talk.com
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ComputerTalk Technology Inc. is a privately held, Canadian-headquartered provider of the ice Contact Center platform — an AI-powered, omnichannel enterprise contact center solution Microsoft Teams-certified across Connect, Extend, and Unify models — serving government, healthcare, banking, and other regulated industries across North America.
- Ownership category
- akta.pro rank
ComputerTalk Technology industry classification
Industry- Product category
- Cloud Contact Center Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)
Keywords
Where ComputerTalk Technology is headquartered
LocationHeadquarters
- HQ city
- Richmond Hill
- HQ country
- Canada
- HQ region
- North America
Offices3 records
Markets served
ComputerTalk Technology business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Cloud Services (SaaS): Subscription-based cloud contact center services delivered as software-as-a-service. Customers pay recurring fees for access to the ice platform, AI features, and infrastructure. The company operates its own Tier 3 data centers in Canada and US, with Azure for international deployments.
- Professional Services: Implementation, configuration, deployment, training, and consulting services. Includes solution design, business application development, project management, and ongoing technical consultation. Typically requires 50% deposit upfront with balance invoiced at go-live.
- Telephony Services: Telephony connectivity and carrier services. Includes long-distance and toll-free charges, SIP trunking, and carrier services. These charges are passed through to customers and included in monthly invoicing.
- Licensing (On-premises): Platform licensing for cloud deployments with customer-managed infrastructure. Components provisioned by ComputerTalk and managed separately by third parties.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise contact center with full feature access |
| Other | Multi-year contract | Professional Services |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels9 records
ComputerTalk Technology product offering
Product offeringCore offering
ComputerTalk develops and operates ice Contact Center, a proprietary AI-powered omnichannel contact center platform offered as a cloud subscription service with on-premises licensing options. The platform unifies voice, chat, email, SMS, and social channels with modules for AI assistance, outbound notifications, PCI-compliant payments, softphone, outbound dialing, identity verification, surveys, speech attendant, and supervisor reporting. It also delivers professional implementation services and pass-through telephony services bundled into multi-year enterprise contracts.
Product overview
ComputerTalk Technology offers ice Contact Center, a unified omnichannel contact center platform with modular AI-powered components. The core platform supports voice, chat, email, SMS, and social channels through a single interface, enhanced by AI capabilities including Agent Assist, AI Agents, AI Insights, Natural Language Routing, Transcription & Summarization, TTS Voices, and PII Redactor. The product architecture includes the core ice Contact Center platform (available standalone or integrated with Microsoft Teams), supplemented by specialized modules for contact handling (iceBar), payments (icePay), telephony (icePhone), outbound campaigns (iceCampaign), authentication (iceVerify), surveys (iceSurvey), and speech attendant (SayMyName). Reporting and supervisor tools include iceAdministrator, iceDashboard, iceReporting, iceMonitor, iceJournal, and iceWorkflow Designer. Additional capabilities include iceAlert for outbound notifications and iceAI Studio for custom AI workflow development. The platform is built entirely in-house with over 35 years of industry experience.
Differentiator
Problem solved
Functional benefit
Brands
- ice Contact Center: AI-powered omnichannel contact center platform offering customer experience solutions with features including AI agents, agent assist, contact insights, natural language routing, and various contact center modules.
Products and services
- ice Contact Center Proprietary AI-powered omnichannel contact center platform supporting voice, chat, email, SMS, and social channels through a single interface, sold as a cloud subscription to enterprise customers.
- ice Contact Center with Microsoft Teams Microsoft Teams-certified contact center solution certified across Connect, Extend, and Unify models, supporting Direct Routing, Operator Connect, and Microsoft Calling Plans for unified communications.
- Professional Services Implementation, configuration, deployment, training, and consulting services for ice Contact Center, including solution design, business application development, project management, and ongoing technical consultation, typically delivered alongside multi-year enterprise contracts.
- Telephony Options Telephony connectivity and carrier services including SIP trunking, Direct Routing, long-distance, and toll-free pass-through charges bundled into monthly invoicing for ice Contact Center customers.
Quantifiable outcome
- Responding within the first minute can increase conversions by 391 percent compared to slower responses
- +4 more outcomes
Companies that use ComputerTalk Technology
Customer profileNamed customers14 records
Segments10 records
Ideal customer profiles5 records
ComputerTalk Technology technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability10 records
Feature15 records
ComputerTalk Technology partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and strategic.
- MicrosoftcoreMicrosoft Teams certification across Connect, Extend, and Unify models. ice Contact Center integrates natively with Microsoft Teams for contact center functionality within the Teams environment. Supports Direct Routing, Operator Connect, and Microsoft Calling Plans.
- SalesforcecoreCRM integration enabling customer data synchronization, case management, and unified customer view within ice Contact Center.
- ServiceNowcoreIntegration with ServiceNow for ITSM and customer service management workflows, enabling contact center agents to access ServiceNow data and workflows.
- Microsoft Dynamics 365coreIntegration with Microsoft Dynamics 365 for CRM functionality, enabling unified customer management and contact center operations.
- Microsoft Power BIcoreIntegration with Power BI for advanced analytics and reporting capabilities, extending ice Contact Center reporting with Power BI visualizations.
- Microsoft AzurecoreCloud infrastructure partner for international deployments. ComputerTalk delivers ice platform through Microsoft Azure using a shared responsibility model.
- TethrstrategicSpeech analytics integration partnership. Tethr's conversation intelligence capabilities are integrated with ice Contact Center for advanced speech analytics.
- Workforce Management SolutionsstrategicIntegrations with workforce management solutions for scheduling, forecasting, and agent optimization in contact center operations.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
ComputerTalk Technology competitors and assessment
Company assessmentMarket position
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
ComputerTalk Technology social profiles
Digital presenceComputerTalk Technology compliance and trust
Trust signalCompliance7 records
ComputerTalk Technology financial estimates
Financial estimateRevenue estimate
Valuation estimate
ComputerTalk Technology leadership team
Management profileNumber of profiles
Profiles2 records
ComputerTalk Technology funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ComputerTalk Technology M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ComputerTalk Technology
What does ComputerTalk Technology do?
ComputerTalk develops and operates ice Contact Center, a proprietary AI-powered omnichannel contact center platform offered as a cloud subscription service with on-premises licensing options. The platform unifies voice, chat, email, SMS, and social channels with modules for AI assistance, outbound notifications, PCI-compliant payments, softphone, outbound dialing, identity verification, surveys, speech attendant, and supervisor reporting. It also delivers professional implementation services and pass-through telephony services bundled into multi-year enterprise contracts.
Is ComputerTalk Technology a public or private company?
ComputerTalk Technology is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ComputerTalk Technology founded?
ComputerTalk Technology was founded in 1989. It employs 51 to 100 people.
Where is ComputerTalk Technology based?
ComputerTalk Technology is headquartered in Richmond Hill, Canada, in the North America region.
How does ComputerTalk Technology make money?
Four revenue lines are on record. Cloud Services (SaaS) is the primary driver. The others are professional Services, telephony Services and licensing (On-premises).
Does ComputerTalk Technology have an API?
No public API is recorded for ComputerTalk Technology.
What industry is ComputerTalk Technology in?
ComputerTalk Technology's product category is Cloud Contact Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 5182 and its SIC code is 7385.