ClearSource
ClearSource is a private US BPO company delivering AI-enabled customer experience, technical support, revenue cycle management, and back-office services across Healthcare, Renewable Energy, Home Warranty, Gaming, Lifestyle, MLM, and Consumer Services verticals, with 3,000+ advisors across five global delivery geographies and a new SMB staff-augmentation offering.
- Company typePrivate
- Founded2007
- HeadquartersSalt Lake City, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What ClearSource does
ClearSource is a private US-headquartered business process outsourcing (BPO) company founded in 2007 in Salt Lake City by Rob Goeller and Nate Spears, operating under legal entity CST Global LLC. The company delivers outsourced customer experience, technical support (Tier 1-3), revenue cycle management, and back-office managed services to mid-market and enterprise clients across seven primary verticals: Healthcare, Renewable Energy/Solar, Home Warranty, Gaming & Streaming, Lifestyle, Multi-Level Marketing, and Consumer Services/Retail/eCommerce. ClearSource operates five delivery geographies (USA, Philippines, Costa Rica, India opened April 2023, and South Africa) with 3,000+ advisors and serves clients including Traeger Grills, Project Solar, and multi-year healthcare and home warranty partners.
The underlying technology stack is an AI-enabled BPO platform built around five proprietary components: AI Simulation (Connect and CRAVE) for accelerating client onboarding and agent training, speech analytics for extracting sentiment and insight from voice interactions, workforce management for demand forecasting and scheduling, Generative AI-powered agent assist tools for real-time guidance, and process automation for routine workflows such as order processing and scheduling. The platform is supported by enterprise-grade compliance certifications including PCI DSS 4.0, SOC 2 Type II, and HIPAA, audited annually by Ampcus Cyber. ClearSource reports differentiated operational outcomes including 97% CSAT, agent attrition 50% below industry average, retention above 85%, and client-specific wins such as 11% CSAT lift, 19% productivity increase, and $1.9M in documented cost savings for a Home Warranty client.
ClearSource's business model is primarily managed services BPO sold through direct enterprise field sales, with quote-based contract pricing and no public disclosure of rates. The company added a Small Teams managed staff augmentation product offering 1-9 offshore seats at 40-60% lower cost than US hires, with month-to-month terms and a self-serve onboarding flow, broadening the addressable market into the SMB segment. Distribution combines direct enterprise sales, referral-driven growth from existing client relationships, and PLG-style onboarding for Small Teams. The company remains founder-owned with no disclosed private equity investment, parent company, or acquisition events.
ClearSource firmographics
Firmographics- Name
- ClearSource
- Legal name
- CST Global LLC
- Website
- https://clearsourcebpo.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- ClearSource is a private US BPO company delivering AI-enabled customer experience, technical support, revenue cycle management, and back-office services across Healthcare, Renewable Energy, Home Warranty, Gaming, Lifestyle, MLM, and Consumer Services verticals, with 3,000+ advisors across five global delivery geographies and a new SMB staff-augmentation offering.
- Ownership category
- akta.pro rank
ClearSource industry classification
Industry- Product category
- Customer Experience Business Process Outsourcing (BPO)
- NAICS
- Business Support Services (5614), Other Support Services (5619)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)
- akta.pro secondary industry
- B2B Appointment Setting & SDR/BDR Outsourcing (BPAAADAA)
Keywords
Where ClearSource is headquartered
LocationHeadquarters
- HQ city
- Salt Lake City
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
ClearSource business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- BPO Customer Support Services: Full-service business process outsourcing providing customer care, technical support, revenue cycle management, and consulting/analytics across multiple industries. Revenue generated through contracted service agreements with enterprise and mid-market clients.
- Small Teams Staff Augmentation: Managed staff augmentation service providing 1-9 offshore seats at 40-60% lower cost than US hires. Month-to-month contracts with no minimums, offering vetted talent for SMBs and teams.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Small Teams - Managed Staff Augmentation |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels9 records
ClearSource product offering
Product offeringCore offering
ClearSource is a business process outsourcing (BPO) firm that delivers outsourced customer experience services, including omnichannel customer care, Tier 1-3 technical support, revenue cycle management, and back-office managed services, to mid-market and enterprise clients across verticals such as Healthcare, Renewable Energy/Solar, Home Warranty, Gaming & Streaming, Lifestyle, MLM, and Consumer Services. It supplements these services with a Small Teams managed staff augmentation offering that provides 1-9 offshore seats to SMBs at 40-60% lower cost than fully-loaded U.S. hires.
Product overview
ClearSource is a Business Process Outsourcing (BPO) company offering a unified platform of customer experience services. The core offerings consist of four main service lines: Customer Care & Contact Center Outsourcing, Technical Support (Tier 1-3), Revenue Cycle Management, and Data Entry & Managed Services. These are delivered as managed services with specialized industry solutions including Renewable Energy, Healthcare, Lifestyle, Gaming & Streaming, MLM, Consumer Services, and Home Warranty verticals. An additional module, Small Teams, provides managed staff augmentation for SMBs seeking 1-9 virtual assistant seats. The company operates across five global delivery sites (USA, Philippines, Costa Rica, India, South Africa) and leverages AI technologies including speech analytics, AI simulation, agent assist tools, workforce management, and automation to power its service delivery.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Care & Contact Center Outsourcing
Quantifiable outcome
- Agent attrition reduced by 50% compared to industry average
- +10 more outcomes
Companies that use ClearSource
Customer profileNamed customers6 records
Segments8 records
Ideal customer profiles8 records
ClearSource technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature6 records
ClearSource partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Ampcus CybercoreAmpcus Cyber serves as ClearSource's trusted certification partner for annual security audits. They conduct PCI DSS 4.0 and SOC 2 Type II certification audits as a global cybersecurity leader.
Scale indicators15 records
Recent moves7 records
Expansion highlights6 records
ClearSource competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: Teleperformance is the world's largest omnichannel customer experience and BPO outsourcer, serving enterprise clients across healthcare, retail, financial services, and renewables. It competes with ClearSource for enterprise CX RFPs but operates at vastly larger scale and broader geography.
- Concentrix: Concentrix is a Fortune 500 global CX and BPO provider with deep vertical coverage in healthcare, retail, technology, and renewables. It is a direct competitor for mid-market and enterprise outsourcing contracts where ClearSource also competes.
- TTEC (TeleTech): TTEC is a global customer experience technology and services company serving large enterprise clients across financial services, healthcare, and consumer industries. It competes with ClearSource for enterprise BPO opportunities and offers AI-enabled CX technology.
- Foundever: Foundever (formerly Sitel/Sykes) is a major global CX outsourcing provider owned by Groupe Bruxelles Lambert, serving enterprise clients in financial services, healthcare, retail, and technology. It is a scale competitor to ClearSource for enterprise CX contracts.
- Sutherland Global: Sutherland is a global digital transformation and BPO company with deep vertical coverage in healthcare, banking, insurance, and renewables. ClearSource's Director of Workforce Management came from Sutherland, indicating direct talent and capability overlap.
- Liveops: Liveops is a US-based on-demand virtual contact center platform providing flexible agent sourcing for enterprise CX programs. ClearSource's CCO Doug DeBolt was previously SVP at Liveops, and the two compete for similar mid-market and enterprise CX opportunities.
Direct peers
- TaskUs: TaskUs is a publicly-traded digital outsourcing specialist serving similar verticals including healthcare, eCommerce, gaming, and tech-enabled services. It is one of the closest comparables to ClearSource in terms of size, vertical mix, and offshore delivery model.
- SupportYourApp: SupportYourApp is an outsourced customer support provider specializing in SaaS, tech, and eCommerce, with offshore delivery similar to ClearSource. It is a comparable mid-sized BPO competing for similar SMB and mid-market tech-enabled services clients.
- ModSquad: ModSquad (now The Outsiders) provides outsourced digital CX, content moderation, and community management for gaming, streaming, and consumer brands. It is directly comparable to ClearSource's Gaming & Streaming and Lifestyle verticals.
- Ibex Global: Ibex is a global CX solutions and BPO provider serving financial services, healthcare, and retail with offshore delivery centers in the Philippines and Latin America. It is a comparable mid-sized public BPO peer competing for similar mid-market enterprise accounts.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ClearSource social profiles
Digital presenceClearSource compliance and trust
Trust signalCompliance3 records
ClearSource financial estimates
Financial estimateRevenue estimate
Valuation estimate
ClearSource leadership team
Management profileNumber of profiles
Profiles9 records
ClearSource funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ClearSource M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ClearSource
What does ClearSource do?
ClearSource is a business process outsourcing (BPO) firm that delivers outsourced customer experience services, including omnichannel customer care, Tier 1-3 technical support, revenue cycle management, and back-office managed services, to mid-market and enterprise clients across verticals such as Healthcare, Renewable Energy/Solar, Home Warranty, Gaming & Streaming, Lifestyle, MLM, and Consumer Services. It supplements these services with a Small Teams managed staff augmentation offering that provides 1-9 offshore seats to SMBs at 40-60% lower cost than fully-loaded U.S. hires.
Is ClearSource a public or private company?
ClearSource is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ClearSource founded?
ClearSource was founded in 2007. It employs 1,001 to 5,000 people.
Where is ClearSource based?
ClearSource is headquartered in Salt Lake City, United States, in the North America region.
How does ClearSource make money?
Two revenue lines are on record. BPO Customer Support Services are the primary driver. The others are small Teams Staff Augmentation.
Who are ClearSource's main competitors?
Broad incumbents on record are Teleperformance, Concentrix, TTEC (TeleTech), Foundever, Sutherland Global and Liveops. Direct peers are TaskUs, SupportYourApp, ModSquad and Ibex Global.
Does ClearSource have an API?
No public API is recorded for ClearSource.
What industry is ClearSource in?
ClearSource's product category is Customer Experience Business Process Outsourcing (BPO). Its primary akta.pro industry code is BPAEAMAJ, Business Process-Aligned IT Outsourcing (ITO + BPO Integrated), with a secondary code of BPAAADAA, B2B Appointment Setting & SDR/BDR Outsourcing. Its NAICS code is 5614 and its SIC code is 7363.