World Travel Assist

What World Travel Assist does

World Travel Assist (WTA by HAS) is a Sunrise, Florida-headquartered provider of travel assistance, insurance administration, and risk management services, operating as a subsidiary of HAS Companies. The company delivers Third Party Administrator (TPA) services including expert audits, claims adjustments, and direct provider negotiations to maximize client savings, and is registered and approved as a Delegated Claims Administrator (DCA) of Lloyd's of London, allowing it to administer claims under Lloyd's brand authority. Its primary customers are insurance companies and assistance companies, with secondary service to corporate clients and individual travelers purchasing travel, medical, telemedicine, pet, wellness, and funeral assistance products.

WTA's product portfolio spans core services (Travel Assistance with trip-by-days, corporate, student, and annual multi-trip plans; Medical Assistance including emergency transportation, hospitalization, and repatriation; Telemedicine Assistance; Pet Assistance; Wellness Assistance; Funeral Assistance) and a technology platform including a customizable white-label system, an online issuance platform with API and embeddable quoting tools, and the Telejourney sub-brand — a premium corporate telemedicine solution featuring an AI-powered facial scanning system that measures vital signs contactlessly in under a minute and operates offline. Underlying technology combines computer vision for biometric analysis, omnichannel communication infrastructure, and cloud-based case management, supported by Google, Equinix, and LiquidWeb infrastructure partners.

The business operates on a B2B sales-led motion with three revenue streams: managed services (TPA and DCA), licensing/royalty-style white-label platform deployment, and subscription/recurring travel assistance plans. Pricing is quote-based and negotiated per client contract with no public pricing. WTA operates 11 offices and 5 simultaneous contact centers across the Americas (United States, Argentina, Colombia, Mexico, Brazil), maintains a 600,000+ provider network worldwide, and reports that 97% of calls are answered in under six seconds with missed-call rates below 1.45%. The company holds Lloyd's DCA registration alongside AICPA, HIPAA, ISO 9001, ISO 27001, and IQNet certifications.

Name

World Travel Assist

Legal name

World Travel Assist

Website

https://wtabyhas.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

World Travel Assist (WTA by HAS), a Sunrise, Florida-based subsidiary of HAS Companies, delivers travel assistance, insurance claims administration, cost containment, and white-label assistance platforms to insurance companies, assistance companies, corporate clients, and individual travelers across the Americas, supported by 11 offices, 5 contact centers, and a 600,000+ provider network.

Ownership category

akta.pro rank

Product category

Travel Assistance and Claims Administration Services

NAICS

Travel Agencies (561510), Support Activities for Transportation (488)

SIC

Services-Health Services (8000)

akta.pro primary industry

Assistance & Claims Management Platforms (FNOL, TPA Tech) (THALALAF)

akta.pro secondary industries

Duty of Care, Risk & Security Travel Management (THAKACAK), Customer Support, Contact Center & Case Management (Omnichannel) (THALAGAK)

Keywords

• Travel assistance services
• Claims administration
• Cost containment
• White label assistance
• Telemedicine assistance

Headquarters

HQ city

Sunrise

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Third Party Administrator (TPA) Services: Comprehensive claims management as external administrators, including expert audits, precise adjustments, and direct negotiation with providers to maximize savings for clients.
2. Delegated Claims Administration (DCA): Registered DCA for Lloyd's of London, providing claims administration and optimization services with global network alliances to transform claims management into savings opportunities.
3. White Label Development: Development of customized assistance and multi-assistance plans, technology platforms, and scalable solutions branded for insurance and assistance company clients.
4. Travel Assistance Plans: Sale of travel assistance products including trip-by-days, corporate, long-term student, and annual multi-trip plans with various coverage options.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

World Travel Assist (WTA by HAS) provides Third Party Administrator (TPA) and Delegated Claims Administrator (DCA) services for insurance and assistance companies, including claims management, cost containment, and risk administration. The company also develops white-label assistance platforms and offers travel, medical, telemedicine, pet, wellness, and funeral assistance products to corporate clients and individual travelers. It is registered as a DCA for Lloyd's of London and operates across 11 offices and 5 contact centers globally.

Product overview

World Travel Assist (WTA by HAS) offers a comprehensive assistance ecosystem comprising TPA (Third Party Administrator) services for claims management, Cost Containment solutions with soft and hard savings optimization, and White Label Development for customizable assistance products. The portfolio includes Travel Assistance plans (Trip by Days, Corporate, Student Stay, Annual Multi-Trip), Medical Assistance, AI-enhanced Telemedicine Assistance including the Telejourney sub-brand featuring computer vision-powered facial scanning for vital signs, Pet Assistance, Wellness Assistance, and Funeral Assistance. The Issuance System module enables white label product deployment with API integration. Founded in 2007 and operating as a Lloyd's of London Delegated Claims Administrator, the company serves the insurance and assistance industry through 11 offices and 5 contact centers globally.

Differentiator

Problem solved

Functional benefit

Products and services

• TPA (Third Party Administrator) Services

Quantifiable outcome

• 97% of calls answered in less than 6 seconds
• +1 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Lloyd's of LondoncoreStrategic or Co-development PartnerWTA by HAS is registered and approved as a Delegated Claims Administrator (DCA) of Lloyd's of London, one of the world's leading insurance and reinsurance markets. This partnership enables WTA to provide claims administration services under Lloyd's brand authority.
• LiquidWebsupportingTechnology or IntegrationTechnology infrastructure supplier providing web hosting and cloud services to support WTA's digital platform and online services.
• EquinixsupportingTechnology or IntegrationData center and interconnection services provider supporting WTA's global technology infrastructure and ensuring reliable service delivery.
• GooglesupportingTechnology or IntegrationTechnology partner providing cloud services, productivity tools, and technology infrastructure supporting WTA's operations and AI-powered solutions.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• AXA Assistance: Global assistance division of AXA offering travel, health, automotive, and home assistance — comparable to WTA's white-label assistance and corporate travel products, with significantly larger insurance parent and geographic reach.
• Generali Global Assistance: Insurance and assistance arm of Generali providing travel insurance, claims administration, and assistance services globally — comparable to WTA's TPA/DCA and white-label capabilities, but with broader parent insurance backing.
• AIG Travel: Travel insurance and assistance provider under AIG offering trip protection, medical assistance, and claims services — comparable in customer overlap (insurance carriers and corporate clients) and core travel assistance products.
• Cigna Global Health: Global health services and insurance provider with expat/international medical coverage and assistance capabilities — comparable to WTA's medical assistance and corporate telemedicine offerings for globally mobile populations.
• Allianz Travel: Global travel insurance and assistance brand of Allianz Partners providing travel protection, medical assistance, and claims services — comparable to WTA's travel assistance plans and TPA-style claims management.

Direct peers

• Global Rescue: Provider of travel risk, medical evacuation, security, and duty-of-care services for individuals, corporate, and government clients — comparable to WTA's travel assistance and emergency response capabilities.
• Assist Card: Latin-American-rooted travel assistance company offering medical, travel, and concierge services with global provider networks — highly comparable to WTA given overlapping LATAM presence and assistance product set.
• International SOS: Global leader in medical and travel risk assistance services, providing 24/7 emergency response, telemedicine, and security services to multinational corporations and travelers — directly comparable to WTA's core medical/travel assistance and TPA offerings.
• Crisis24 (GardaWorld): Travel risk management and assistance provider offering integrated medical, security, and duty-of-care services to corporate clients — comparable in scope to WTA's corporate travel assistance, telemedicine, and risk management stack.

Emerging players

• Air Doctor: Digital health platform connecting travelers with local doctors worldwide — comparable to WTA's telemedicine and global medical assistance proposition, though narrower in product scope and operating more as a tech-enabled marketplace.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about World Travel Assist