Send My Bag

What Send My Bag does

Send My Bag is a UK-founded, privately-held online platform that aggregates door-to-door luggage, parcel, and personal-effects shipping across 80+ countries. The company connects individual senders to a network of local and international courier partners, with shipments booked entirely through a self-serve website (sendmybag.com) or a native iOS/Android mobile application launched in 2021. Its product set spans core luggage and parcel shipping plus vertical-specific services for golf clubs, ski equipment, and bicycles, alongside a Premium Collections upgrade offering 1-hour time slots and driver assistance.

The underlying technology is an asset-light booking and tracking platform: customers generate quotes, print labels, and track shipments end-to-end, while courier partners execute physical collection and delivery. The mobile app adds photo-based insurance cover upgrades, single-click tracking, and push notifications. Pricing is route-based and per-shipment, with weight bands from 5–70 kg, tiered flat rates (£22 UK, £27–£33 Europe, £69 USA, £99 Australia/NZ), and surcharges for oversized or overweight items.

Send My Bag operates a pure direct-to-consumer transaction model with no enterprise tier, no subscriptions, and 100% of bookings originated online. Customer segments are horizontal across individuals — international students, expats, relocators, holiday travelers, sporting-equipment owners, and gift senders — with a 10% student discount and a refer-and-earn affiliate scheme as the primary demand-generation levers. The company reports over 1 million lifetime relocations, 111,000+ independent Trustpilot reviews, and 100,000+ annual customer support chats, served by a lean team of 11–50 employees headquartered in Bangor, Northern Ireland.

Name

Send My Bag

Legal name

Send My Bag (NI) Limited

Website

https://sendmybag.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Send My Bag is a UK-founded online platform that aggregates door-to-door international luggage, parcel, and personal-effects shipping across 80+ countries, serving individual consumers including expats, international students, holiday travelers, and sporting-equipment owners via a self-serve website and mobile app.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Couriers and Express Delivery Services (4921), Couriers and Messengers (492)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Air Courier Services (4513)

akta.pro primary industry

International Freight Forwarding (Air/Ocean) for Personal Effects (HSAKACAD)

akta.pro secondary industries

Cross-Border E-commerce Parcel (DDP/Delivered Duty Paid) (TLAAANAD), Baggage, Shipping & Storage Services (EDAIANAL), Long-Distance/International Gift Shipping Coordination (HSACANAK)

Keywords

• Luggage shipping
• Excess baggage delivery
• International parcel shipping
• Student baggage shipping
• Door-to-door courier

Headquarters

HQ city

Bangor

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Supply Chain, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Luggage and Excess Baggage Shipping: Transaction-based shipping fees charged per shipment based on route, weight band, and package dimensions. Customers pay a flat rate per route up to 30kg. Additional fees apply for oversized items (dimensions over 117cm) and overweight items (over 31kg). No subscription required - pay per shipment.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Send My Bag is a door-to-door luggage, excess baggage, and parcel shipping service for individual travelers, students, and expats moving between countries. Customers book and pay online or via the mobile app; the company then arranges collection from the sender's location and delivery to the destination through its network of local and international courier partners. Pricing is a flat rate per route with up to 30kg included, and the service is offered to over 80 countries monthly.

Product overview

Send My Bag is a single, unified online personal effects shipping platform offering door-to-door luggage and baggage shipping services internationally. The core product is luggage and excess baggage shipping, supported by specialized services including parcel shipping, student shipping with student discounts, golf club shipping, ski shipping, bike shipping, Premium Collections (upgraded collection service), and international removals. The company also operates domestic services within the US, Australia, UK, and Italy, and offers a mobile app (Send My Bag App) for booking and tracking shipments. The platform connects customers with local and international couriers to provide shipping from door to destination.

Differentiator

Problem solved

Functional benefit

Products and services

• Luggage & Baggage Shipping Door-to-door international luggage and excess baggage shipping service that collects items from the sender's home, office, university, or hotel and delivers them to the destination accommodation. Available across 80+ countries with flat-rate route pricing including up to 30kg per item and full tracking from pickup to delivery.
• Parcel Shipping International parcel shipping service for sending packages, care packages, and forgotten items to destinations worldwide, using the same door-to-door courier network as the luggage shipping service.
• Student Shipping Service
• Golf Club Shipping Specialized shipping service for golf clubs and golf equipment to golf destinations worldwide, addressing the airline refusal and high excess baggage fees typically applied to oversized sporting equipment.
• Ski Shipping Specialized shipping service for ski equipment and gear to ski resorts in popular destinations, designed for holidaymakers who want their equipment waiting at the resort rather than paying oversized baggage fees.
• Bike Shipping Specialized shipping service for bicycles, including disassembly and proper packaging guidance, designed for cyclists transporting bikes to cycling destinations or races.
• International Removals International removal services for relocating individuals transporting larger volumes of possessions to new countries, providing an alternative to traditional air freight (cheaper) and sea freight (faster).
• Send My Bag App Mobile application for iOS and Android enabling customers to book shipments, take photos of belongings for a free insurance cover upgrade, track shipments with a single tap, and receive push notifications for important tracking events throughout the journey.
• Premium Collections Upgrade option on top of standard shipping offering a 1-hour collection slot, a phone call from the driver on arrival, additional waiting time, and driver assistance bringing luggage and boxes to the ground floor plus checking shipping documents.
• Domestic Shipping Services Domestic shipping services within the UK, US, Australia, and Italy, providing door-to-door parcel and luggage shipping without crossing international borders.

Quantifiable outcome

• Over 1 million relocations completed successfully
• +2 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Local and International CourierscoreTechnology or IntegrationSend My Bag partners with local and international courier services to provide door-to-door collection and delivery. Couriers handle actual transportation while Send My Bag manages the booking platform, customer interface, and tracking integration.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Packlink: European parcel broker (now part of Adevinta) that aggregates courier capacity for consumers and SMBs across Southern Europe; competes in the same consumer cross-border shipping category from a Mediterranean Europe stronghold.

Direct peers

• LugLess: US-based door-to-door luggage shipping service targeting travelers, students, and relocators; mirrors Send My Bag's consumer-direct, courier-aggregated model in the North American market.
• Eurosender: European digital freight and parcel platform offering cross-border shipping for individuals and SMBs; competes in the same door-to-door cross-border parcel/personal-effects space across Send My Bag's European routes.
• Shipsticks: US-based specialty shipping platform for oversized sporting equipment (golf clubs, skis, bikes) — overlapping directly with Send My Bag's Golf/Ski/Bike verticals, though US-centric and with a narrower equipment-only focus.
• My Baggage: UK-headquartered international luggage and personal-effects shipping platform operating a near-identical door-to-door model with courier partnerships across similar country sets; the closest head-to-head competitor to Send My Bag in the consumer cross-border baggage niche.
• Parcel2Go: UK parcel comparison and booking aggregator that resells DHL, FedEx, UPS, and other courier capacity to consumers and SMBs; competes for the same cross-border parcel customers Send My Bag serves via its parcel shipping product.

Broad incumbents

• FedEx: Global integrator with extensive international express and ground parcel services; competes with Send My Bag on long-haul routes (US, Australia, Asia) for both consumers and small businesses.
• DHL Express: Global integrator offering international express parcel and document services; not luggage-specialized but competes head-on for any cross-border personal-effects or urgent parcel shipment and has the network and brand to launch a focused sub-product.
• UPS: Global integrator with international express and economy parcel services plus freight forwarding; broad overlap with Send My Bag's cross-border consumer and SMB parcel use cases.

Emerging players

• UniShippers: Shipping logistics reseller with small-business focus that competes in adjacent SMB parcel and freight forwarding categories, including student move-related shipments where Send My Bag operates.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/sendmybag
• YouTubeyoutube.com/c/SendMyBag
• Facebookfacebook.com/sendmybag
• LinkedInlinkedin.com/company/sendmybag
• Instagraminstagram.com/sendmybag
• TikToktiktok.com/@sendmybag

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Send My Bag