Southcoast Health

What Southcoast Health does

Southcoast Health is a not-for-profit, community-based health system founded in 1996 and headquartered in New Bedford, Massachusetts, serving residents of southeastern Massachusetts and Rhode Island. The system operates three hospitals (Charlton Memorial Hospital in Fall River, St. Luke's Hospital in New Bedford, and Tobey Hospital in Wareham) supported by 55+ locations including urgent care centers, primary care offices, and laboratory services, with a workforce of 5,001-10,000 employees. Its legal entity, Southcoast Health System, Inc., is a Massachusetts nonprofit with five wholly-owned operating subsidiaries covering hospitals, visiting nurse/home health, physician services, outpatient surgery, and skilled nursing (Alden Court).

The core service portfolio spans emergency care, primary care, and specialty institutes for Heart & Vascular, Cancer Care, Orthopedics, Brain & Spine, and Southcoast Health at Home (including hospice and palliative care), plus bariatric services, wound care, specialty pharmacy, outpatient surgery, and maternal/lactation services. The underlying technology stack is dominated by Epic's MyChart patient portal (web and iOS/Android) for scheduling, telehealth, secure messaging, prescription management, and bill payment, supplemented by Mass HIway health information exchange and a text-based AI chatbot called "SAM" for general website inquiries. The multilingual website (English, Spanish, Portuguese) was redesigned in October 2025 with Fruition.

The revenue model is traditional fee-for-service healthcare delivery: services are billed to patients, commercial insurers, Medicare, and MassHealth at chargemaster rates, with actual reimbursement determined by contracted payer rates and patient cost-sharing (co-pays, co-insurance, deductibles). The nonprofit also receives charitable donations to support community benefit programs such as the Compassion Fund and the EMS Support Grant Program. Patient acquisition is community-led through the hospital network, referral channels, and the MyChart digital front door, with a March 2026 agreement with US Family Health Plan of Southern New England adding approximately 160 primary care providers and the three Southcoast hospitals to the USFHP network for eligible military families and retirees.

Name

Southcoast Health

Legal name

Southcoast Health System, Inc.

Website

https://southcoast.org

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Southcoast Health is a not-for-profit, community-based health system operating three hospitals (Charlton Memorial, St. Luke's, Tobey) and 55+ locations across southeastern Massachusetts and Rhode Island, delivering acute, primary, specialty, and home-based care to a regional general-population patient base.

Ownership category

akta.pro rank

Product category

Community Hospital and Health System Services

NAICS

Ambulatory Health Care Services (621), Home Health Care Services (62161), Offices of Other Health Practitioners (6213)

SIC

Services-Hospitals (8060), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000)

akta.pro primary industry

Home-Based Chronic Disease Management (Skilled) (HLADAFAL)

akta.pro secondary industries

Post-Discharge Non-Medical Transitional Support (after hospital/SNF) (HLADAGAJ), Post-Acute / Post-Surgical In-Home Rehab (HSABADAD), Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

Keywords

• Community hospital network
• Integrated healthcare delivery
• Specialty medical care
• Home health services
• Patient portal access

Headquarters

HQ city

New Bedford

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: Southcoast Health generates revenue through providing healthcare services billed to patients, insurance companies, Medicare, and MassHealth. Services include hospital care, emergency services, primary care, specialty care, laboratory services, and at-home care. The chargemaster lists comprehensive charges for all billable services, with actual payments determined by insurance contracted rates.
2. Patient Co-payments and Out-of-Pocket: Revenue from patient co-payments, co-insurance, and deductibles as determined by their insurance coverage or government program terms.
3. Charitable Donations: The not-for-profit health system accepts charitable donations through its giving programs to support healthcare services, hospice care, and community health initiatives.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Southcoast Health is a not-for-profit, community-based health system that delivers an integrated continuum of acute, primary, specialty, and at-home care across southeastern Massachusetts and Rhode Island. Its core offering is healthcare services — hospital care, emergency services, primary and specialty care (Heart & Vascular, Cancer, Orthopedics, Brain & Spine), urgent care, outpatient surgery, home health, and hospice — accessed through three hospitals and 55+ locations. Patient access and self-service are enabled through Epic's MyChart portal and the SAM AI chatbot.

Product overview

Southcoast Health is a not-for-profit, community-based health system providing an integrated continuum of health services throughout southeastern Massachusetts and Rhode Island. The system operates three hospitals (Charlton Memorial Hospital, St. Luke's Hospital, and Tobey Hospital) along with numerous outpatient facilities offering over 55+ locations. The portfolio includes core hospital services alongside specialized care centers for Heart & Vascular, Cancer Care, Orthopedics, Brain & Spine, and home health services. Digital health offerings include Epic's MyChart patient portal for scheduling, test results, telehealth, and billing. The system also operates specialty clinics (Structural Heart/Valve Clinic, Wound Care Centers), bariatric weight loss services, maternal/pediatric care including lactation support, grief support groups, and community programs including an EMS grant program and ambassador scholarship initiative. A Healthy Aging Podcast provides patient education content.

Differentiator

Problem solved

Functional benefit

Brands

• Southcoast Health Heart and Vascular: Cardiac and vascular care services
• Southcoast Health Cancer Care
• Southcoast Health Orthopedics
• Southcoast Health Brain & Spine
• Southcoast Health at Home
• Southcoast Health Outpatient Surgery
• MyChart

Named customers5 records

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature3 records

Partnerships

Three partnerships are on record, tiered supporting and major.

• Neto FoundationsupportingStrategic or Co-development Partner · 27 April 2026The Neto Foundation endowed Southcoast Health at Home with a $100,000 gift to support hospice patients and their families through the Southcoast Health Compassion Fund. The endowment was presented at St. Luke's Hospital in New Bedford and will provide additional care hours for end-of-life patients. The Neto Foundation, created in 2022 by the family of Neto Insurance Agency founder Manuel Fernando Neto, has made five major donations to local organizations.
• US Family Health Plan of Southern New EnglandmajorStrategic or Co-development Partner · 3 March 2026Brighton Marine, Inc. announced a new agreement between US Family Health Plan of Southern New England and Southcoast Health Network that expands access to primary and hospital care for eligible USFHP beneficiaries in southeastern Massachusetts and Rhode Island. The agreement adds approximately 160 primary care providers to the network and includes Charlton Memorial Hospital, Saint Luke's Hospital, and Tobey Hospital, significantly increasing care access for military families and retirees in the region.
• FruitionsupportingTechnology or Integration · 16 October 2025Southcoast Health launched a redesigned website in partnership with Fruition to improve user experience and accessibility for patients and healthcare providers. The project emphasizes better navigation and access to healthcare information for users in southeastern Massachusetts and Rhode Island.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Baystate Health: Western Massachusetts-based non-profit integrated health system operating multiple hospitals and extensive outpatient services. Highly comparable as a community-based non-profit multi-hospital system serving a defined Massachusetts region with similar service breadth and population health focus.
• Care New England Health System: Rhode Island-based non-profit health system operating multiple hospitals and outpatient services. Directly comparable to Southcoast Health as a similarly sized New England regional non-profit system serving adjacent southeastern New England geographies with overlapping patient populations.
• Cape Cod Healthcare: Non-profit health system serving Cape Cod and southeastern Massachusetts. Directly comparable to Southcoast in scale, non-profit status, regional focus, and integrated hospital-plus-outpatient service delivery model targeting a defined Massachusetts catchment.
• South Shore Health: Non-profit regional health system serving southeastern Massachusetts (South Shore region). Highly comparable as a community-based non-profit multi-site system with hospital and ambulatory services in a Massachusetts market adjacent to Southcoast's catchment.
• Lifespan Corporation: Rhode Island's largest non-profit health system, now operating as Brown University Health. Comparable as a regional non-profit multi-hospital system with academic affiliations, providing tertiary and specialty care across southeastern New England in direct geographic and service-line overlap with Southcoast.
• Sturdy Health: Non-profit community health system based in Attleboro, Massachusetts serving Bristol and Norfolk counties. Comparable as a regional Massachusetts non-profit system with hospital and primary care services overlapping Southcoast's southeastern Massachusetts service area.

Broad incumbents

• Mass General Brigham: Massachusetts' largest non-profit academic health system with multiple hospitals and integrated specialty care. A broad incumbent whose academic medical center brand competes with Southcoast for complex specialty referrals from the South Coast region.
• Boston Medical Center: Non-profit academic medical center and safety-net hospital in Boston, Massachusetts. Comparable as a mission-driven non-profit system with population health focus, though operating at a larger academic scale with a different urban patient mix than Southcoast's regional model.
• Tufts Medicine: Larger Massachusetts-based non-profit health system with hospital, physician network, and home health services across greater Boston and eastern Massachusetts. A broader incumbent with overlapping capabilities in ambulatory, specialty, and home-based care but operating at a larger geographic scale.

Regional players

• Hartford HealthCare: Connecticut-based non-profit integrated health system operating seven hospitals across central and eastern Connecticut. A regional non-profit comparable in mission and integrated service model, though operating in an adjacent geography rather than directly competing in Southcoast's catchment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/southcoasthlth

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Southcoast Health