Semafone
Semafone is a UK-based data security software provider, founded in 2009 and headquartered in Guildford, that helps contact centres securely capture card payments while maintaining PCI DSS compliance across voice and digital channels.
- Company typePrivate
- Founded2009
- HeadquartersGuildford, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Semafone firmographics
Firmographics- Name
- Semafone
- Website
- https://semafone.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Semafone is a UK-based data security software provider, founded in 2009 and headquartered in Guildford, that helps contact centres securely capture card payments while maintaining PCI DSS compliance across voice and digital channels.
- Ownership category
- akta.pro rank
Semafone industry classification
Industry- Product category
- Contact Centre Payment Security Software
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)
- akta.pro primary industry
- Merchant Payment Gateways (API/Hosted Checkout) (FSAMACAA)
Keywords
Where Semafone is headquartered
LocationHeadquarters
- HQ city
- Guildford
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Semafone business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Semafone product offering
Product offeringCore offering
Semafone provides software to contact centres that allows agents to take secure card payments over the phone while staying compliant with PCI DSS. The solution captures sensitive payment data directly from the customer and prevents card numbers from being exposed to the agent, recorded on calls, or stored within the contact centre environment, reducing the scope of PCI DSS compliance for buyers.
Differentiator
Problem solved
Functional benefit
Products and services
- Secure Card Payment Software for Contact Centres Software that enables contact centres to take PCI DSS-compliant card payments over the phone by capturing sensitive card data directly from the customer, preventing agents, call recordings, and IT systems from seeing or storing card numbers. Designed for organisations operating contact centres that need to secure card-not-present voice payments.
Companies that use Semafone
Customer profileIdeal customer profiles1 record
Semafone technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Semafone competitors and assessment
Company assessmentBroad incumbents
- Genesys: Genesys is a global CCaaS platform serving large enterprise contact centers; its expanding payment and compliance integrations represent an indirect competitive threat to specialist PCI vendors like Semafone.
- Cybersource (Visa): Cybersource, a Visa-owned payment management platform, offers fraud, tokenization, and PCI scope-reduction tools that overlap with Semafone's compliance and payment-security value proposition.
- Trustwave: Trustwave is a broader cybersecurity and PCI compliance services/QSA provider whose portfolio overlaps with Semafone at the enterprise PCI compliance and managed security layer.
- NICE inContact: NICE inContact is a major cloud contact center platform that increasingly bundles payment and compliance capabilities into its CCaaS offering, competing for the same enterprise buyers as Semafone.
- Verint: Verint provides contact center analytics, workforce engagement, and security/compliance tooling that can substitute for or bundle capabilities offered by specialist vendors like Semafone.
Direct peers
- PCI Pal: PCI Pal provides secure card payment solutions for contact centers, including DTMF masking and PCI DSS compliance tools — a directly comparable offering to Semafone's voice-based card capture product.
- Eckoh: Eckoh is a UK-listed specialist in secure payments and customer engagement for contact centers, offering PCI-compliant card capture solutions that overlap directly with Semafone's core product.
- Syntec (CardEasy): Syntec's CardEasy product provides PCI DSS-compliant secure card payment capture over the phone, making it a head-to-head competitor to Semafone in the contact center card-not-present security market.
Emerging players
- Bluefin Payment Systems: Bluefin specializes in PCI-validated point-to-point encryption (P2PE) and tokenization solutions, addressing the same PCI compliance buyer as Semafone via an alternative technical approach.
- TokenEx (a Visa solution): TokenEx provides cloud-based tokenization to remove sensitive card data from customer environments — a competing approach to PCI DSS compliance that addresses similar buyer needs to Semafone.
Market position
Customer concentration
Semafone social profiles
Digital presenceSemafone financial estimates
Financial estimateRevenue estimate
Valuation estimate
Semafone leadership team
Management profileNumber of profiles
Profiles6 records
Semafone funding detail
Funding detailFunding overview
Funding rounds4 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Semafone M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Semafone
What does Semafone do?
Semafone provides software to contact centres that allows agents to take secure card payments over the phone while staying compliant with PCI DSS. The solution captures sensitive payment data directly from the customer and prevents card numbers from being exposed to the agent, recorded on calls, or stored within the contact centre environment, reducing the scope of PCI DSS compliance for buyers.
Is Semafone a public or private company?
Semafone is a private company. It is classified as venture growth investor backed and is currently operating.
When was Semafone founded?
Semafone was founded in 2009. It employs 51 to 100 people.
Where is Semafone based?
Semafone is headquartered in Guildford, United Kingdom, in the Europe region.
Who are Semafone's main competitors?
Broad incumbents on record are Genesys, Cybersource (Visa), Trustwave, NICE inContact and Verint. Direct peers are PCI Pal, Eckoh and Syntec (CardEasy). Emerging players are Bluefin Payment Systems and TokenEx (a Visa solution).
Does Semafone have an API?
No public API is recorded for Semafone.
What industry is Semafone in?
Semafone's product category is Contact Centre Payment Security Software. Its primary akta.pro industry code is FSAMACAA, Merchant Payment Gateways (API/Hosted Checkout). Its NAICS code is 52232.