CardEasy
CardEasy, now part of Eckoh, provides PCI DSS Level 1 v4 compliant contact center payment security via DTMF masking, speech recognition, and AI-enabled payment modules serving enterprise customers across financial services, healthcare, retail, utilities, telecoms, travel, and public sector verticals globally.
- Company typePrivate
- Founded1998
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What CardEasy does
CardEasy, founded in 1998 and now a wholly-owned subsidiary of Eckoh following the 2021 acquisition of Syntec, provides contact center payment security infrastructure that enables PCI DSS Level 1 v4 compliant card capture without exposing sensitive payment data to agents, systems, or call recordings. The core technology uses DTMF (telephone keypad) masking and speech recognition to capture PAN and CV2 data, with automated BIN lookup, Luhn checks, and tokenization-provider routing in real time — allowing agents to remain in contact with the customer throughout the transaction rather than transferring to an IVR.
Since acquisition, CardEasy Agent Assist has been unified into Eckoh's broader Secure Engagement Platform, now branded as Eckoh CallGuard. The platform follows a platform-plus-modules architecture: CallGuard is the core voice payments solution, extended by Digital Payments, ChatGuard, Payment IVR, and Embeddable Payments for omnichannel acceptance, and by Conversational AI Agents, AI Summaries, and AI Payments for AI-mediated interactions. Operational modules (Secure Recording, Real-Time Transcription, Virtual Floor) provide visibility. The platform integrates with all major CCaaS providers, CRMs, PSPs, tokenization services, telephony carriers, and conversational AI systems, and holds PCI DSS Level 1 v4, SOC 2, ISO 27001, ISO 9001, and Cyber Essentials Plus certifications.
Go-to-market is enterprise direct sales with a quote-based model, deployed as cloud or hybrid on-premise, billed annually with low implementation charges. The company targets seven verticals — Financial Services, Healthcare, Retail & Hospitality, Utilities, Telecoms, Travel, and Public Sector — from offices in Hemel Hempstead (UK HQ) and Omaha (US HQ). Specific customer logos, revenue figures, and headcount detail for CardEasy itself are not publicly disclosed.
CardEasy firmographics
Firmographics- Name
- CardEasy
- Website
- https://cardeasy.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- CardEasy, now part of Eckoh, provides PCI DSS Level 1 v4 compliant contact center payment security via DTMF masking, speech recognition, and AI-enabled payment modules serving enterprise customers across financial services, healthcare, retail, utilities, telecoms, travel, and public sector verticals globally.
- Ownership category
- akta.pro rank
CardEasy industry classification
Industry- Product category
- Contact Center Payment Security Software
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232), Telephone Call Centers (56142)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ)
- akta.pro secondary industry
- Merchant Payment Gateways (API/Hosted Checkout) (FSAMACAA)
Keywords
Where CardEasy is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
CardEasy business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- Contact Center Payment Security Solutions: SaaS subscription-based model for secure payment processing in contact centers. Solutions available as fully cloud-based or hybrid on-premise deployment. Revenue derived from implementation charges and ongoing service fees. Low implementation charge structure making it cost-effective for enterprise customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise contact center payment security - cloud or hybrid deployment |
Distribution channels2 records
Marketing channels6 records
CardEasy product offering
Product offeringCore offering
CardEasy provides a PCI DSS compliant contact center payment security platform that captures payment card data via telephone keypad (DTMF) or speech recognition, masking sensitive data from agents, systems, and call recordings. The solution supports agent-assist, self-service IVR, digital payment links, chat payments, embeddable checkout, AI summaries, AI payments, secure recording, and real-time transcription across voice and digital channels. Offered as cloud-based or hybrid on-premise deployments to enterprise contact centers globally.
Product overview
CardEasy is now part of Eckoh's Secure Engagement Platform, a unified portfolio of customer engagement and payment security solutions. The platform operates as a platform-plus-modules architecture centered on CallGuard (formerly CardEasy Agent Assist), which serves as the core secure voice payment solution enabling PCI-compliant payment capture without exposing data to agents or systems. Additional modules extend capabilities across channels including Digital Payments, ChatGuard, Payment IVR, and Embeddable Payments for omnichannel payment acceptance. AI-powered additions include Conversational AI Agents, AI Summaries, and AI Payments for intelligent automation. Operational insights are provided through Secure Recording, Real-Time Transcription, and Virtual Floor monitoring. All solutions share common compliance foundations (PCI DSS Level 1 v4) and integrate with carriers, contact center platforms, CRM systems, payment service providers, and AI systems.
Differentiator
Problem solved
Functional benefit
Products and services
- CardEasy Agent Assist Secure agent-assisted payment solution for contact centers that allows agents to remain in contact with customers while payment card data is captured via telephone keypad (DTMF) or speech recognition, masking sensitive data from agents, systems, and recordings.
- CallGuard Secure voice payment solution that enables organizations to take PCI-compliant payments without exposing data to agents, systems, or call recordings.
- Digital Payments Secure digital payment solution that lets organizations send PCI-compliant payment links, enabling customers to pay anytime, across any channel, using their preferred payment methods.
- ChatGuard Secure chat payment solution that allows organizations to accept PCI-compliant payments and other sensitive data directly within chat or chatbot sessions without exposing it to agents or systems.
- Payment IVR Automated voice payments available 24/7 through an interactive voice system, descoping the contact center environment from PCI DSS compliance.
- Embeddable Payments Embed a secure payment interface into any webpage or app, providing PCI DSS compliant payments for eCommerce.
- AI Payments Empowers AI agents with the ability to process payments, helping transform the contact center from a cost center to a revenue driver.
- Conversational AI Agents Secure conversational AI agent that enables organizations to handle routine customer interactions, deliver 24/7 service, and accept PCI-compliant payments.
- Secure Recording Capture and analyze customer conversations while automatically redacting sensitive data.
- Real-Time Transcription Accurate PCI-compliant call transcriptions, turning conversations into insights in real-time.
- Virtual Floor Real-time visualization of the contact center floor giving organizations a view of human and AI agents across different channels and locations.
Companies that use CardEasy
Customer profileSegments7 records
Ideal customer profiles3 records
CardEasy technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability7 records
Feature6 records
CardEasy partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SynteccoreSyntec was acquired by Eckoh in 2021 along with the CardEasy brand. CardEasy has been part of the Eckoh suite of products since this acquisition. The CardEasy brand is now being unified under the Eckoh brand.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
CardEasy competitors and assessment
Company assessmentOthers
- Eckoh: Eckoh is the AIM-listed parent company of CardEasy following its 2021 acquisition of Syntec/CardEasy. While operating at the parent level rather than as a competitor, Eckoh's CallGuard product directly competes with standalone CardEasy Agent Assist in the same market.
- Syntec (historic): Syntec was the original owner of the CardEasy brand before being acquired by Eckoh in 2021. Provides historical context on CardEasy's origin as a contact center payment security specialist in the UK.
Broad incumbents
- Genesys: Genesys is a global leader in CCaaS and customer experience orchestration. Its cloud contact center platform increasingly bundles native payment and PCI compliance capabilities that compete with CardEasy's specialist agent-assist and IVR offerings.
- Verint Systems: Verint offers contact center workforce engagement, compliance, and interaction analytics. Its compliance suite handles sensitive data redaction (including payment data) in voice and chat, providing indirect competition to CardEasy's payment security specialization.
- Five9: Five9 is a cloud contact center platform with growing payment and security integrations. While primarily a CCaaS incumbent, its expanding partner ecosystem for PCI compliance features places it in adjacent competition with specialist vendors like CardEasy.
- NICE Ltd. NICE provides enterprise contact center software (NICE CXone) with built-in compliance recording, payment redaction, and RPA features. As a broad incumbent, NICE competes with CardEasy in the secure contact center payment space as part of a much larger platform.
Direct peers
- PCI Pal: PCI Pal is a UK-listed pure-play in contact center PCI DSS compliance and secure payments. Both companies sell DTMF masking, IVR, and digital payment link solutions to descope contact centers from PCI DSS, making it the closest direct head-to-head competitor to CardEasy.
- SecureCo: SecureCo provides secure voice and data transmission services for contact centers, including DTMF capture and payment data protection. Direct competitor offering real-time payment tokenization and PCI descoping solutions to enterprise contact centers.
Emerging players
- Talkdesk: Talkdesk is a cloud CCaaS vendor that has been building payment and PCI compliance integrations through partnerships and AppConnect. As a more modern cloud-native CCaaS, it represents an emerging alternative that could bundle what CardEasy does natively.
Regional players
- Opus Technologies: Opus Technologies is a UK-based contact center technology provider offering payment automation and PCI compliance solutions. Strong regional overlap with CardEasy in the UK enterprise and public sector markets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
CardEasy social profiles
Digital presenceCardEasy compliance and trust
Trust signalCompliance6 records
CardEasy financial estimates
Financial estimateRevenue estimate
Valuation estimate
CardEasy leadership team
Management profileNumber of profiles
Profiles1 record
CardEasy funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CardEasy M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CardEasy
What does CardEasy do?
CardEasy provides a PCI DSS compliant contact center payment security platform that captures payment card data via telephone keypad (DTMF) or speech recognition, masking sensitive data from agents, systems, and call recordings. The solution supports agent-assist, self-service IVR, digital payment links, chat payments, embeddable checkout, AI summaries, AI payments, secure recording, and real-time transcription across voice and digital channels. Offered as cloud-based or hybrid on-premise deployments to enterprise contact centers globally.
Is CardEasy a public or private company?
CardEasy is a private company. It is classified as corporate owned and is currently acquired.
When was CardEasy founded?
CardEasy was founded in 1998. It employs 11 to 50 people.
Where is CardEasy based?
CardEasy is headquartered in London, United Kingdom, in the Europe region.
How does CardEasy make money?
One revenue line is on record: contact Center Payment Security Solutions.
Who are CardEasy's main competitors?
Others on record are Eckoh and Syntec (historic). Broad incumbents are Genesys, Verint Systems, Five9 and NICE Ltd.. Direct peers are PCI Pal and SecureCo. Talkdesk is listed as an emerging player. Opus Technologies is listed as a regional player.
Does CardEasy have an API?
No public API is recorded for CardEasy.
What industry is CardEasy in?
CardEasy's product category is Contact Center Payment Security Software. Its primary akta.pro industry code is FSAKAJAJ, Payment Processing for Collections (Lockbox, ACH, Card, IVR), with a secondary code of FSAMACAA, Merchant Payment Gateways (API/Hosted Checkout). Its NAICS code is 52232 and its SIC code is 7385.