What Fusion5 Australia does

Fusion5 Limited (trading as Fusion5) is an Australasian business transformation partner and multi-cloud/multi-ERP systems integrator founded in 2002 and headquartered in Melbourne, with nine offices across Australia (Sydney, Brisbane, Adelaide, Perth) and New Zealand (Auckland as regional HQ, Wellington, Christchurch, Dunedin), and a satellite UK presence via the IntegrationWorks acquisition. The company serves mid-market and enterprise customers across manufacturing, public sector, agriculture, energy, retail, and professional services — operating from a base of 1,600+ active customers — by combining systems integration, managed services, and proprietary software (Jemini HR/Payroll, Talent Habitat, ApprovalPlus AP automation, Cloud5, Agent MIA) with deep partnerships across Microsoft (Gold, all six Solution Areas, Premier Support), Oracle (JD Edwards, NetSuite, OCI), AWS, Workday, IBM Planning Analytics, Shopify, and BlackLine.

The platform delivers end-to-end cloud advisory, migration, and engineering across Azure, AWS, and Oracle Cloud Infrastructure; ERP and CRM implementations on Dynamics 365, NetSuite, and JD Edwards; integration, data, and analytics (Microsoft Fabric, Power BI); AI transformation including agentic AI and Copilot adoption; and managed cloud, infrastructure, help desk, and security services including a Security Operations Centre and EDR. Fusion5 holds ISO/IEC 27001 certification and Microsoft Azure Specialisation, and maintains a Conversational AI/Copilot practice under a dedicated CTO.

The business generates revenue through three streams: project-based Professional Services (consulting, implementation, transformation), recurring Managed Services (cloud, infrastructure, security, help desk), and Licensing/Software reselling as a certified partner. Distribution is enterprise direct sales supported by vendor co-sell and a 22-year regional brand. The company is privately held, PE-backed by Waterman Private Capital since 2022, and has executed five acquisitions (Empyreal Solutions, Vigilant.IT, Liberate I.T., GoCloud Systems, IntegrationWorks, plus Kordia's managed IT business in 2025) to expand headcount to 850+ and broaden capabilities across ANZ.

Name

Fusion5 Australia

Legal name

Fusion5 Limited

Website

https://fusion5.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Fusion5 is an Australasian systems integrator and managed services provider serving 1,600+ mid-market and enterprise customers across Australia and New Zealand with multi-cloud (Azure, AWS, Oracle OCI), ERP/CRM (Dynamics 365, NetSuite, JD Edwards), and AI/Copilot transformation services from nine regional offices.

Ownership category

akta.pro rank

Product category

Enterprise IT Services and Systems Integration

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Cloud Architecture & Migration Integration (BPAEAAAH)

akta.pro secondary industries

Enterprise Application Modernization & Upgrades (incl. S/4HANA, cloud migrations) (BPAEAGAG), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Cloud Data Platforms & Analytics Migration (BPAEACAI), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), Network, Infrastructure & Data Center Integration (BPAEAAAK)

Keywords

• Enterprise IT consulting
• Cloud migration services
• Managed IT services
• ERP implementation services
• Business transformation consulting

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: Consulting and advisory services for digital transformation, cloud migration, ERP/CRM implementation, and systems integration. Typically project-based with extended engagement cycles.
2. Managed Services: Ongoing managed cloud, infrastructure, security, and help desk services. Recurring revenue model providing continuous support and optimization.
3. Licensing and Software: Revenue from software licensing as a Microsoft, Oracle, NetSuite, and AWS partner. Resale of enterprise software subscriptions and licenses.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Fusion5 is a systems integration and managed services partner that implements, customises, and operates enterprise business applications, cloud platforms, and AI solutions for mid-market and enterprise organisations across Australia and New Zealand. The company delivers professional services for digital transformation (ERP, CRM, cloud migration, data, AI), recurring managed services for cloud, infrastructure, security, and help desk, and resells licenses for Microsoft, Oracle, NetSuite, AWS, and related partner products. It also markets a small set of proprietary platforms — Jemini HR & Payroll, Talent Habitat, Jade Star rostering, ApprovalPlus AP automation, Cloud5 hosting, iHelp service management, and Agent MIA — that complement its partner ecosystem.

Product overview

Fusion5 is a business transformation partner offering a comprehensive portfolio of systems integration, managed services, and technology solutions across Australia and New Zealand. The offering is a multi-vendor services platform combining proprietary and partner products: Jemini (HR & Payroll) and ApprovalPlus (Accounts Payable) are Fusion5's own products, while the portfolio includes extensive partnerships with Microsoft (Dynamics 365 CRM, ERP, Business Central, Azure, Copilot, Fabric, Contact Centre), Oracle (JD Edwards, NetSuite, OCI), AWS, Shopify, Workday Adaptive Planning, IBM Planning Analytics, BlackLine, and other platforms. Services span cloud advisory/migration/engineering, integration services, data and analytics, artificial intelligence (including agentic AI and Copilot adoption), managed infrastructure/security/help desk, and consultancy/advisory. The company has grown through acquisitions including IntegrationWorks, GoCloud Systems, Vigilant.IT, and Empyreal Solutions, and holds Microsoft Azure Specialisation and ISO/IEC 27001 certification.

Differentiator

Problem solved

Functional benefit

Brands

• Jemini HR Payroll: HR and payroll management platform
• Jade Star
• Talent Habitat
• Infusion
• Cloud5
• iHelp
• Agent MIA

Products and services

• Managed Cloud Continuous monitoring and management of cloud workloads across AWS, Azure, and Oracle Cloud Infrastructure to ensure efficiency, security, and cost optimisation for enterprise customers.
• Managed Help Desk Proactive IT support and help desk services for end-user computing and business applications.
• Managed Infrastructure Server, database, and network operations management for hybrid and multi-cloud environments.
• Managed Security Security services including Endpoint Detection and Response, Governance Risk & Compliance, Modern Work security, and Security Operations Centre operations.
• Cloud Advisory Cloud strategy and planning services including multi-cloud and hybrid cloud strategy, cloud governance, and cost optimisation.
• Cloud Migration End-to-end migration services from initial advisory through adoption and ongoing managed operations across AWS, Azure, and Oracle Cloud Infrastructure.
• Cloud Engineering Cloud architecture, DevOps, SecOps, and cloud operations practices for scalable, secure, and efficient cloud environments.
• Integration Services Systems integration and workflow automation to connect enterprise applications and improve productivity across business ecosystems.
• Data and Analytics Data platform implementation including Microsoft Fabric, business intelligence, and AI-powered analytics for unified data environments.
• Artificial Intelligence Services AI transformation services including agentic AI, Microsoft Copilot adoption, AI envisioning workshops, and Agent Operations Centre for managing AI deployments.
• Consultancy and Advisory Digital transformation consulting, programme management, and organisational change management services.
• Jemini HR & Payroll Fusion5's proprietary HR and payroll platform designed by HR professionals to simplify recruitment, onboarding, compliance, and employee management.
• Jade Star Rostering Fusion5's proprietary workforce rostering and scheduling solution, improving payroll accuracy and award interpretation.
• Talent Habitat Fusion5's proprietary all-in-one HR platform covering recruitment, onboarding, compliance, and employee management across multi-site organisations.
• ApprovalPlus Fusion5's proprietary accounts payable automation and workflow approval solution for centralised and streamlined AP processes.
• Cloud5 Hosting Platform Fusion5's proprietary cloud hosting platform used as the target for EmpowerHR and other cloud migration engagements.
• iHelp IT Service Management Fusion5's proprietary IT service management platform for incident, request, and change management.
• Agent MIA Fusion5's proprietary conversational AI agent built on Microsoft Copilot Studio, designed to handle complex partner incentive and knowledge queries for enterprise customers.
• Agent Operations Centre Fusion5's Managed Intelligence Providers framework and methodology that closes the gap between AI agent deployment and ongoing agent operations for enterprise customers.
• PartnerPlus Customer Success Program Ongoing customer success program providing support, training, and partnership benefits to Fusion5 clients across the full engagement lifecycle.

Quantifiable outcome

• Reduced Azure cloud costs by up to 35%
• +6 more outcomes

Named customers16 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration32 records

AI capability11 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• KordiaminorStrategic or Co-development Partner · 2 November 2025Acquisition of Kordia's managed IT business in New Zealand, transferring 26 IT experts to Fusion5's Auckland offices to enhance managed IT services capabilities.
• MicrosoftcoreTechnology or IntegrationMicrosoft Gold partner with all six Solution Areas under Microsoft Cloud Partner Program and Premier Support agreement. Expertise in Azure, Dynamics 365, Microsoft Copilot, and Microsoft Fabric. Deep co-development and implementation partnership.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS partner providing cloud migration, advisory, and engineering services. Offers AWS Cloud Cost Optimisation expertise and multi-cloud solutions.
• OraclecoreTechnology or IntegrationOracle partner with expertise in JD Edwards, NetSuite, and Oracle Cloud Infrastructure (OCI). Implementation and integration services for Oracle solutions.
• NetSuitecoreTechnology or IntegrationNetSuite solution provider and partner offering ERP implementation, customization, and managed services across ANZ.
• WorkdaycoreTechnology or IntegrationWorkday Adaptive Planning partner providing financial planning and analysis solutions implementation services.
• IBMcoreTechnology or IntegrationIBM Planning Analytics partner implementing planning, modeling, and analytics solutions.

Scale indicators8 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Capgemini: Capgemini is a global IT services and consulting firm with a strong ANZ presence, offering cloud, digital, ERP, and managed services to enterprise clients. Its scale, offshore delivery capability, and Microsoft/AWS partnerships put it in direct contention for tier-1 transformation projects where Fusion5 also bids.
• Accenture: Accenture is the largest global systems integrator and a parent of Avanade, with deep ANZ operations across cloud, ERP/CRM (especially SAP, Oracle, Microsoft), and AI services. While far larger and broader than Fusion5, Accenture competes for the same enterprise transformation pipeline and sets the pricing benchmark for tier-1 deals in ANZ.
• KPMG Australia: KPMG Australia delivers advisory, technology, and managed services including Microsoft Dynamics, Azure, and AI transformation. As a Big 4 firm, KPMG competes with Fusion5 for enterprise transformation engagements and adds consulting credibility that a mid-market SI lacks, particularly for regulated industries and large government projects.
• Fujitsu Australia: Fujitsu Australia is a large incumbent IT services provider operating across cloud, managed services, ERP, and digital transformation with a significant ANZ delivery footprint. Although it is broader and more global than Fusion5, it competes for the same enterprise and government modernization deals and has similar multi-vendor cloud capabilities.
• DXC Technology: DXC Technology is a global IT services and systems integrator with operations across ANZ, delivering cloud, applications, security, and modern workplace services. DXC's enterprise and government customer base in ANZ overlaps directly with Fusion5's segments, and its broader portfolio positions it as a competitor for large-scale ERP and managed services engagements.
• Insight Enterprises: Insight Enterprises is a global IT solutions provider combining hardware/software distribution with services including cloud, data, and managed services. While its services arm is smaller than Fusion5's, Insight competes for similar mid-market and enterprise modernization opportunities in ANZ through its Microsoft, AWS, and Cisco partnerships.

Direct peers

• Logicalis: Logicalis is a global IT solutions and managed services provider focused on enterprise digital transformation, cloud, security, and workplace services. With multi-vendor capabilities and an ANZ presence, Logicalis is a direct peer to Fusion5 for managed cloud, managed security, and integration engagements.
• Avanade: Avanade is the Accenture/Microsoft joint venture focused on Microsoft technologies including Dynamics 365, Azure, and Copilot. With a similar Microsoft-led delivery model, multi-cloud capabilities, and enterprise customer base, Avanade is a direct peer for any Microsoft-centric ERP, CRM, or AI engagement Fusion5 pursues, particularly at the upper end of the enterprise market.
• Slalom: Slalom is a global consulting firm with deep Microsoft, AWS, and cloud partnerships, delivering digital transformation, ERP/CRM, data, and AI services to mid-market and enterprise clients. Slalom's technology-led, delivery-focused model and strong Microsoft Alliance relationship make it one of the closest analogues to Fusion5 outside of ANZ.
• Datacom: Datacom is one of the largest ANZ-owned systems integrators and IT services firms, headquartered in NZ with a broad Australia presence. Like Fusion5, Datacom delivers cloud, managed services, ERP/CRM, and digital transformation across enterprise and government customers in ANZ, making it the closest direct competitor by geography, scale, and offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Fusion5_F5
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/fusion5

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A7 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fusion5 Australia