The WorkForce Pro, Inc.

What The WorkForce Pro, Inc. does

The WorkForce Pro, Inc. is a privately held, for-profit company headquartered in Los Angeles, California, founded in 2016. Its stated value proposition is partnering with clients to set up Customer Experience (CX) teams, positioning the firm as a specialist in CX function-build services rather than as a technology vendor or broad management consultancy.

Operationally, the firm operates with a small team of 1-10 employees under founder and CEO Ty Givens, consistent with a boutique consultancy or services-led model. The available source data does not disclose a productized offering, proprietary technology platform, pricing model, customer list, or revenue figures. A related web property (CX Collective) maintained by the same leadership includes a Resource Hub and a Media/PR section, suggesting an early-stage content-and-thought-leadership layer, though no in-house technology stack, AI tooling, or automated service delivery is documented.

The business model appears to be human-delivered professional services focused on standing up CX organizations for client companies. Because there are no disclosures on contract structure, pricing, customer segments, or recurring revenue mechanics, the precise revenue model cannot be determined from the available data; the operating evidence is consistent with project-based consulting rather than a SaaS or productized offering.

Name

The WorkForce Pro, Inc.

Website

https://theworkforcepro.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

The WorkForce Pro, Inc. is a Los Angeles-based boutique consultancy founded in 2016 that helps client companies set up and build out their Customer Experience (CX) teams, led by founder and CEO Ty Givens.

Ownership category

akta.pro rank

Product category

Customer Experience Services

NAICS

Management Consulting Services (54161), Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

akta.pro secondary industries

Customer Experience (CX) & Service Excellence (EDABACAB), Remote/Hybrid & Distributed Workforce Onboarding (EDABAOAJ)

Keywords

• Customer experience services
• CX team setup
• Customer experience consulting
• CX strategy services
• Contact center setup

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations

Core offering

The WorkForce Pro, Inc. partners with businesses to set up their Customer Experience (CX) teams. The firm delivers services focused on establishing, structuring, and operationalizing CX functions for client organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• CX Team Setup Service

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves2 records

Expansion highlights2 records

Direct peers

• Beyond Philosophy: Boutique customer experience consulting firm specializing in CX strategy and design - a close analog in service offering, firm size, and senior-led delivery model.
• Walker Information: CX advisory firm focused on CX measurement, strategy, and program design; comparable mid-sized CX consultancy with adjacent enablement offerings.
• The CX Lead: Small, founder-led CX advisory that helps organizations operationalize customer experience - directly comparable in scope and delivery style to a CX team setup offering.
• Heart of the Customer: Specialist CX consulting firm focused on B2B CX programs, including CX team build-out and customer journey work; similar niche, similar boutique scale.
• CX Collective: CX strategy firm led by founder Ty Givens; the underlying source entity for The WorkForce Pro's data, indicating either a brand relationship, sister entity, or naming overlap. Most directly comparable in niche CX advisory positioning.

Broad incumbents

• Concentrix: Large global CX and customer management solutions provider with significant staffing operations; represents the scaled, enterprise end of the CX team setup value chain.
• Alorica: Large customer experience solutions and staffing provider serving enterprise clients; relevant comparable for the staffing/team setup component of The WorkForce Pro's offering.
• Teleperformance: Global leader in outsourced customer experience management; a broad incumbent against which any boutique CX staffing or consulting firm competes for enterprise mindshare.
• Foundever: Customer experience outsourcing and staffing provider (formerly Sitel); competes in the CX team staffing/operations space at a much larger scale.
• TTEC: Global CX technology and services company delivering outsourced customer experience teams and consulting; broad incumbent with overlapping 'stand up a CX team' capability.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights4 records

Customer concentration

• Xx.com/theworkforcepro
• LinkedInlinkedin.com/company/theworkforcepro

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The WorkForce Pro, Inc.