What panagenda does

panagenda GmbH is a Vienna-based enterprise software company founded in 2007 that builds management and monitoring tools for two distinct collaboration environments: Microsoft 365 and HCL Notes/Domino. The Microsoft 365 offering is anchored by TrueDEM (OfficeExpert), a digital experience monitoring solution that captures endpoint telemetry, combines it with Microsoft CQD and Call Analytics, and delivers end-to-end visibility into Teams call quality, network performance, and user experience for hybrid and remote workforces. The HCL Notes/Domino suite comprises MarvelClient (automated client lifecycle management, roaming, and zero-touch upgrades), iDNA Applications (database usage analytics and modernization intelligence), GreenLight (infrastructure monitoring with SLA deviation alerting), and SecurityInsider (ACL scanning and GDPR compliance documentation).

The company's technology stack is deeply integrated with platform-native APIs and admin tools, including Microsoft Teams, Exchange, OneDrive, SharePoint, and HCL Domino server-side interfaces, and it extends coverage into Citrix, WTS, and VDI environments. panagenda is a recognized Microsoft Business Partner and HCL Business Partner, with multiple HCL Ambassadors on staff and an installed base of 15M+ licenses deployed across 70+ countries via 15 worldwide locations. The 2021 acquisition of Perfrax (the team behind TrueDEM) was a pivotal expansion into the Microsoft Teams monitoring market.

Commercially, panagenda operates an enterprise field-sales model with annual subscription licensing, tiered plans and bundles, and a "Talk to an Expert" engagement motion. The company is privately held and bootstrapped—no external funding rounds have been disclosed. Its customers include Continental, McKinsey & Company, Olympus, PwC, Raiffeisen, Schindler, Nolte Küchen, Julius Blum, Sika, SMC Corporation, IIC-INTERSPORT, and a Fortune 100 financial services firm, spanning manufacturing, professional services, financial services, healthcare, insurance, retail, and industrial automation.

Name

panagenda

Legal name

panagenda GmbH

Website

https://panagenda.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

panagenda is a Vienna-based enterprise software company that builds digital experience monitoring, client management, and compliance analytics tools for Microsoft 365 and HCL Notes/Domino environments, serving global enterprises with subscription-based products.

Ownership category

akta.pro rank

Product category

Enterprise Collaboration Management Software

NAICS

Software Publishers (513210), Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Cloud Compliance, Audit & Continuous Controls Monitoring (CCM/GRC) (HDABAHAI)

akta.pro secondary industry

Integration, API & Middleware Consulting (BPAHAEAJ)

Keywords

• Microsoft 365 monitoring
• HCL Domino management
• Digital experience monitoring
• Teams call quality
• Client lifecycle automation

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software Licenses and Subscriptions: panagenda generates revenue through software product licensing and subscriptions for its suite of enterprise collaboration management tools including TrueDEM, MarvelClient, iDNA Applications, GreenLight, and SecurityInsider. Products are offered in plans and bundles with different feature tiers.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

panagenda develops and licenses enterprise software for managing and monitoring complex collaboration environments running on Microsoft 365 and HCL Notes/Domino. Its portfolio includes TrueDEM (OfficeExpert) for digital experience and Teams call quality monitoring, MarvelClient for automated HCL Notes client lifecycle and upgrade management, iDNA Applications for Domino database usage and modernization intelligence, GreenLight for Domino server and host infrastructure monitoring, and SecurityInsider for ACL, group, and access governance supporting GDPR audit readiness. Products are delivered as licensed/subscribed software with annual billing and are supported by a global consulting and customer success practice.

Product overview

panagenda offers a dual-platform portfolio spanning Microsoft 365 and HCL Notes/Domino environments. The Microsoft 365 offering centers on TrueDEM (OfficeExpert), a digital experience monitoring solution providing Teams call quality analysis, endpoint performance tracking, and network optimization for remote and hybrid workers. The HCL Notes/Domino suite includes MarvelClient for automated client management and lifecycle operations, iDNA Applications for database analysis and modernization intelligence, GreenLight for infrastructure monitoring, and SecurityInsider for ACL/access governance and compliance. These products work together to eliminate guesswork in managing complex collaboration environments.

Differentiator

Problem solved

Functional benefit

Brands

• TrueDEM: Digital experience monitoring solution for Microsoft 365 and Teams call quality, providing user experience insights, network performance monitoring, and endpoint analytics.
• MarvelClient
• iDNA Applications
• GreenLight
• SecurityInsider

Products and services

• TrueDEM (OfficeExpert) TrueDEM (also branded as OfficeExpert) is a digital experience monitoring solution for Microsoft 365 and Teams. It captures end-to-end user journey telemetry, Teams call quality (audio/video/screen sharing metrics), endpoint performance, network connectivity to Microsoft's global network, and home office telemetry, and correlates this with Microsoft CQD and Call Analytics to provide a single pane of glass for troubleshooting. It is sold to enterprise IT teams that need visibility across M365, Exchange, OneDrive, SharePoint, Teams, and Citrix/WTS/VDI deployments.
• MarvelClient
• iDNA Applications iDNA Applications is an application intelligence and analysis solution for HCL Domino. It continuously documents which databases are accessed by whom in read and/or write operations, provides content age and usage analytics, and surfaces portfolio context to support Domino application modernization, archiving, and migration decisions. It is sold to enterprise IT and application owners running Domino environments.
• GreenLight GreenLight is an infrastructure monitoring solution for HCL Domino server environments. It distinguishes between host and Domino server issues, provides automated alerting, SLA deviation detection, and proactive issue resolution through Domino Availability Sensors. It is sold to enterprise IT infrastructure and operations teams responsible for Domino availability and performance.
• SecurityInsider SecurityInsider is a security and compliance solution for HCL Domino. It scans and documents ACLs, group memberships, and database access rights, provides visualizations for group types and sizes, explicit members, and database access, and maintains change backups to support GDPR compliance, audit readiness, and tracking of access changes over time. It is sold to enterprise IT security, compliance, and Domino administration teams.

Quantifiable outcome

• Helpdesk efforts reduced through proactive infrastructure optimization and TrueDEM insights
• +2 more outcomes

Named customers14 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability7 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• PerfraxcoreStrategic or Co-development Partner · 5 July 2021panagenda acquired Perfrax, a developer of digital experience monitoring solutions for Microsoft Teams calls and meetings, known for its TrueDEM technology. The acquisition aimed to enhance panagenda's Microsoft 365 analytics capabilities by integrating Perfrax's distributed data collection with panagenda's centralized analysis, strengthening the company's position in remote and hybrid work environment monitoring.
• HCLcoreTechnology or Integrationpanagenda is an HCL Business Partner with products deeply integrated into HCL Notes/Domino environments. The partnership includes co-development, joint support, and market collaboration around HCL collaboration platforms.
• MicrosoftcoreTechnology or Integrationpanagenda is a Microsoft Business Partner with products integrated into Microsoft 365 and Teams environments. TrueDEM integrates with Microsoft CQD (Call Quality Dashboard) and Call Analytics for comprehensive Teams call monitoring.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Cisco ThousandEyes: Cisco ThousandEyes is a leading digital experience monitoring platform that, like TrueDEM, provides end-to-end visibility into Microsoft 365, Teams call quality and network paths to the cloud. As part of Cisco, it is the well-capitalized incumbent adjacent to panagenda's core monitoring offering.
• Riverbed Technology (Aternity): Riverbed's Aternity product line is a long-established end-user experience monitoring platform; it competes with TrueDEM on application and digital experience visibility for enterprise IT, as part of Riverbed's broader observability portfolio.
• NETSCOUT Systems: NETSCOUT provides enterprise performance management and digital experience monitoring (nGenius and synthetic monitoring suites) overlapping with TrueDEM's network and call-quality telemetry capabilities.
• BMC Helix: BMC offers IT operations and end-user monitoring offerings that compete in adjacent slots to panagenda's monitoring and management portfolio for enterprise IT teams.

Direct peers

• Catchpoint: Catchpoint offers digital experience and network monitoring with explicit Microsoft 365 and Teams call quality modules (and a former Endpoint RUM product line), competing directly with TrueDEM for IT teams responsible for collaboration performance.
• Nexthink: Nexthink is a digital employee experience (DEX) platform providing endpoint telemetry, application monitoring and M365 user experience analytics. Its focus on Microsoft 365 endpoint and collaboration experience directly overlaps with panagenda's TrueDEM.
• Lakeside Software (SysTrack): Lakeside's SysTrack platform delivers end-user experience and digital employee experience monitoring for Microsoft 365 and Teams, making it a close product analog to TrueDEM for IT operations and helpdesk use cases.
• 1E: 1E provides digital employee experience and unified endpoint management with M365 monitoring, positioning it as a close peer to panagenda in DEX-style telemetry for Microsoft-centric enterprises.

Emerging players

• ManageEngine (Zoho): ManageEngine offers Microsoft 365 monitoring and management tools (e.g., M365 Manager Plus) alongside its broader IT management suite, representing a lower-cost, broader-portfolio competitor to panagenda's M365-focused stack.

Others

• HCL Software: HCL Software is the vendor of Notes, Domino, Nomad and Traveler — the platforms around which MarvelClient, iDNA, GreenLight and SecurityInsider are built. As a strategic partner with deep integration, HCL is an adjacent ecosystem participant rather than a direct product competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/panagenda
• LinkedInlinkedin.com/company/panagenda
• Xx.com/panagenda

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about panagenda