MITC Software

What MITC Software does

MITC Software (legal name: Management Information Technology Corporation) is a US-based, founder-owned workforce management software company founded in 1990 and headquartered in Frederick, Maryland. The company sells a modular, subscription-based platform that combines time and attendance, advanced scheduling, payroll and billing integration, HR management, service documentation, Electronic Health Records (EHR), and Electronic Visit Verification (EVV). It is offered as cloud-hosted (MITC Cloud, SOC 2 Type 2 and HIPAA compliant) or customer-hosted, with integrations to ADP, PayChecks, PayCom, Paylocity, QuickBooks, Promise, HCSIS, Active Directory, and Google Maps.

The platform is purpose-built for two primary verticals: human services agencies serving individuals with intellectual/developmental disabilities (I/DD) and behavioral health populations, and contractor companies. Customers range in size from 10 to 10,000 employees. MITC's go-to-market is sales-led via dedicated Software Solutions Specialists who respond within 24 hours, supported by free training, referral/award programs, webinars, content marketing, and industry event sponsorship. Pricing is not publicly disclosed; the company offers a Best Price Guarantee and bills primarily on annual subscriptions, with implementation, consulting, education, and managed support services layered on top.

MITC claims a 35-year operating history, a base of 1,500+ customer organizations across all 50 US states and five international markets (Canada, UK, Ireland, New Zealand, Australia), and a growing portfolio of AI features — including the MITCH AI Help Desk (handling ~2,800 monthly service requests), AI Note Assistant, AI Note Checker, AI Documentation Summaries, and the upcoming MITCH+ AI Platform. The company remains privately held, bootstrapped, and led by founder John Graham, with no disclosed external funding, parent company, or M&A activity.

Name

MITC Software

Legal name

Management Information Technology Corporation

Website

https://mitcsoftware.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

MITC Software is a bootstrapped, founder-owned workforce management SaaS provider founded in 1990, serving 1,500+ human services agencies (I/DD and behavioral health) and contractors across the US, Canada, UK, Ireland, New Zealand, and Australia with modular time, scheduling, payroll, HR, and EHR/EVV solutions augmented by proprietary AI features.

Ownership category

akta.pro rank

Product category

Workforce Management Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Work Management & Collaboration Suites (BPAMAMAG)

akta.pro secondary industries

Contractor Management Systems (CMS) & Workforce Management (BPACAGAE), Payroll Software & Payroll-as-a-Service (SaaS) (BPACAIAB), Independent Contractor Compliance & Classification (IC vs Employee) (BPACAGAA)

Keywords

• Workforce management software
• Time and attendance
• Electronic health records
• Human services software
• Payroll integration

Headquarters

HQ city

Frederick

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Subscription: MITC offers modular software solutions with subscription-based pricing. The system is highly modular and can be structured to fit any size or type of organization. Pricing requires information about products and applications needed to determine cost within budget.
2. Implementation Services: Full discovery, project planning, business assessment, system build, transition services, and go-live support included in service portfolio.
3. Consulting Services: Extensive product services, industry consulting, and education consulting to help customers maximize solution value.
4. Education and Training: In-depth product and technical knowledge and best practices training provided by certified experts.
5. Support Services: Comprehensive support services designed to deliver value to every aspect of organization with flexible service plans.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

MITC Software provides a modular, cloud-based or customer-hosted workforce management platform primarily for human services agencies serving I/DD (intellectual/developmental disabilities) and behavioral health communities, as well as contractor companies. The platform spans time and attendance, advanced scheduling, payroll and billing integration with any payroll provider, HR management, electronic health records, service documentation, and electronic visit verification (EVV), augmented with AI-powered help desk, note assistance, and documentation summary tools, all delivered under HIPAA and SOC 2 compliance.

Product overview

MITC Software is a modular workforce management platform for service organizations, particularly those serving I/DD (intellectual/developmental disabilities) and behavioral health communities, as well as contractor companies. The platform operates on a core-plus-modules architecture centered on Time and Attendance, Scheduling, Payroll & Billing, HR Manager, Electronic Health Records (EHR), and Service Documentation. These core products integrate with each other and support both customer-hosted and MITC Cloud deployment. Add-on modules include AI-powered solutions (MITCH AI Help Desk, MITCH+ Platform, AI Note Assistant, AI Note Checker, AI Documentation Summaries, AI Training Platform), self-service portals (myMITC, myCheckIn), HR tools (myApplicants, ACA Manager, myTraining), Task Scheduling, Work Orders & Equipment Tracking, and Automated Alerts. The platform integrates with major payroll providers (ADP, PayChecks, PayCom, Paylocity, QuickBooks), reporting tools (Crystal Reports, Excel), and identity systems (Active Directory). MITC Cloud provides the underlying infrastructure with SOC 2 Type 2 and HIPAA compliance.

Differentiator

Problem solved

Functional benefit

Products and services

• Time and Attendance State-of-the-art workforce management solution for monitoring employee time and attendance via telephone timekeeping, web clock, and biometric fingerprint readers. HIPAA compliant with cloud or customer-hosted deployment.
• Scheduling Advanced Employee Scheduler with web-enabled applications for organizing and publishing schedules, managing call-offs, integrating with time and attendance, tracking employees by training level, with Google Maps integration and fatigue avoidance features.
• Payroll, Billing and Financials Integrated payroll and billing solution connecting time and attendance with any payroll provider. Includes General Ledger, Financial Reporting, Job Costing, Accounts Payable, Accounts Receivable, Contract Management, direct deposit, W-2 filing, and 401k/403b filing.
• HR Manager Human resources module tracking employee position, benefits, disciplinary history, PTO accruals, training and licenses. Includes ACA Manager for compliance reporting and myApplicants for applicant tracking with background checks.
• Electronic Health Records (EHR) Electronic health record solution designed for providers serving I/DD and behavioral health communities, integrating with time and attendance, scheduling, and billing.
• Service Documentation Documentation solution for capturing individual and group service documentation, client notes, incident reports, and medical administration, including AI-powered note assistance and summaries.
• Electronic Visit Verification (EVV) Electronic visit verification system for tracking home and community-based services (HCBS), ensuring compliance with state mandates.
• MITCH AI Help Desk AI-powered help desk providing 24/7 support to employees and managers on how to use software for Time and Attendance, Scheduling, PTO, Documentation, EHR, and more. Handles approximately 2,800 service requests per month.
• MITCH+ AI Platform Expanded AI platform allowing employees to access AI through myMITC interface with customer-specific AI Bot, secure logon, usage tracking, automated employee setup via payroll/HRIS import, and HIPAA secure communication.
• AI Note Assistant AI-powered note writing assistant that helps employees produce professional, accurate notes while ensuring HIPAA compliance. Works with voice-to-text and supports multilingual translation.
• AI Note Checker AI feature that automatically checks employee notes for missing incidents, minimizing risk of improper incident reporting or wrong dropdown selections.
• AI Documentation Summaries AI feature that automatically generates monthly, quarterly, or annual documentation summaries in seconds, replacing 30-60 minute manual processes. State-specific versions available.
• MITC Cloud Cloud-hosted deployment option for all MITC applications. SOC 2 and HIPAA compliant, with 24/7/365 monitoring, dedicated managed firewall, automatic updates, and disaster recovery options.
• myMITC Employee and manager self-service portal for accessing time and attendance, schedules, service documentation, PTO, training, work orders, inspections, and employee/client/job information from any device.

Quantifiable outcome

• Cost consequences of ineffective scheduling can be 2-5% of gross payroll and lost revenue
• +3 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability7 records

Feature12 records

Partnerships

Seven partnerships are on record, tiered core.

• ADPcoreTechnology or IntegrationMITC integrates with ADP payroll system, allowing organizations to push timekeeping data directly to ADP for seamless payroll processing.
• PayCheckscoreTechnology or IntegrationMITC integrates with PayChecks payroll service, enabling direct data transfer for accurate payroll processing.
• PayComcoreTechnology or IntegrationMITC integrates with PayCom payroll platform for automated timekeeping to payroll data flow.
• PaylocitycoreTechnology or IntegrationMITC integrates with Paylocity for direct payroll integration and data synchronization.
• QuickBookscoreTechnology or IntegrationMITC integrates with QuickBooks for general ledger integration and financial management.
• PromisecoreTechnology or IntegrationMITC integrates with Promise payer system for billing automation, particularly used by providers in Pennsylvania.
• HCSIScoreTechnology or IntegrationMITC integrates with HCSIS (Home and Community Based Services Information System) for compliance and reporting, particularly for Pennsylvania providers.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Paylocity: Paylocity delivers mid-market HR, payroll, and workforce management with native time & attendance — integrating with MITC today but also competing for the same mid-sized employer buyer.
• UKG (Ultimate Kronos Group): UKG offers enterprise workforce management, time & attendance, scheduling, and HR for large organizations; mid-market divisions (UKG Ready) increasingly target healthcare and services verticals where MITC competes.
• Workday: Workday's HCM and Adaptive Planning products compete in the same buyer buying centers (CHRO/COO) as MITC's HR and workforce modules — particularly for larger human-services organizations undergoing enterprise transformation.
• WellSky Personal Care (formerly ClearCare): WellSky Personal Care is a widely adopted home-care management platform covering scheduling, EVV, and billing — competing with MITC's Scheduling, EVV, and Payroll/Billing modules in adjacent home-care agencies.
• ADP Workforce Now: ADP Workforce Now bundles payroll, time & attendance, scheduling, and HR for mid-market employers — competing with MITC's payroll-integration-led WFM stack while leveraging far greater distribution scale.
• Paycom: Paycom is an HR-and-payroll suite with time, scheduling, and talent management — directly integrated with MITC today and competing in adjacent mid-market and service-sector opportunities.

Direct peers

• Therap Services: Therap provides electronic documentation, billing, and EVV software specifically for I/DD, behavioral health, and home and community-based service providers — directly competing with MITC's agency-software core.
• Viventium: Viventium offers payroll, HR, and workforce management purpose-built for home care, behavioral health, and I/DD agencies — overlapping MITC's primary customer segments and WFM feature set.
• Alora Health: Alora provides home health, hospice, and private-duty agency software including scheduling, EVV, and clinical documentation — competing with MITC's documentation and EVV modules in home-care segments.

Emerging players

• Streamline Verify: Streamline Verify provides EVV and billing solutions targeted at home-care and I/DD providers; an emerging, narrower competitor that overlaps MITC's EVV compliance positioning rather than full WFM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/mitc_2

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MITC Software