Confluence Health
Confluence Health is a non-profit, integrated rural healthcare delivery system operating two hospitals and 28 clinic locations across four counties in North Central Washington, with 400+ providers delivering 40+ specialties to a regional patient population of roughly 12,000 square miles.
- Company typePrivate
- Founded1940
- HeadquartersWenatchee, United States
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What Confluence Health does
Confluence Health is a non-profit, integrated rural healthcare delivery system serving North Central Washington. It was formed in July 2013 through the affiliation of Central Washington Health Services Association (whose hospital roots trace to the early 1900s) and Wenatchee Valley Medical Group (founded 1940 by Drs. Mares, Haug, and Smith). The system operates two hospitals in Wenatchee (Central Campus and Mares Campus), 28 clinic locations spanning Chelan, Douglas, Grant, and Okanogan counties, and 40+ medical specialties staffed by 400+ providers and 1,500+ total employees across 12,000+ square miles.
The technology core is Epic's EMR platform, delivered to patients through the MyChart patient portal (appointment scheduling, messaging, refills, bill payment, lab results, Care Companion digital assistant) and to external providers through EpicCare Link, a read-only referral and records tool. On-demand virtual care is delivered through a KeyCare partnership integrated into MyChart. Strategic academic affiliations include the University of Washington WWAMI medical education program, Harborview Medical Center stroke and neurosurgery consultation, and the WRITE rural training program at the Moses Lake Campus.
The business model is standard fee-for-service healthcare reimbursement: insurance billing with patient responsibility for copays and deductibles, Medicare/Medicaid, plus a 10% automatic self-pay discount and charity/financial assistance programs. Revenue cycle operations were tightened through clinical role integration (nurse and pharmacist embedded in denial management), yielding nearly $1 million in identified inappropriate denials. Beyond clinical services, the Confluence Health Foundation and joint Wenatchee Valley Medical Group Community Health Partnership Fund deploy up to $500,000 annually in grants to community nonprofits addressing social determinants of health, reinforcing the system's community-governed, locally accountable operating posture.
Confluence Health firmographics
Firmographics- Name
- Confluence Health
- Legal name
- Confluence Health
- Website
- https://confluencehealth.org
- Company type
- Private
- Founded year
- 1940
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Confluence Health is a non-profit, integrated rural healthcare delivery system operating two hospitals and 28 clinic locations across four counties in North Central Washington, with 400+ providers delivering 40+ specialties to a regional patient population of roughly 12,000 square miles.
- Ownership category
- akta.pro rank
Confluence Health industry classification
Industry- Product category
- Rural Healthcare Delivery Services
- NAICS
- Health Care and Social Assistance (62), Ambulatory Health Care Services (621), Home Health Care Services (621610), Specialty (except Psychiatric and Substance Abuse) Hospitals (622310)
- SIC
- Services-Hospitals (8060), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Integrated Virtual-First Primary + Urgent Hybrid Platforms (HLALAJAM)
- akta.pro secondary industries
- Primary Care & General Medicine Virtual Care (HLALAAAA), Integrated Behavioral Health in Primary Care (Collaborative Care) (HLAFACAO)
Keywords
Where Confluence Health is headquartered
LocationHeadquarters
- HQ city
- Wenatchee
- HQ country
- United States
- HQ region
- North America
Offices17 records
Markets served
Confluence Health business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Patient Care Services: Integrated healthcare delivery system providing comprehensive inpatient and outpatient services across two hospitals and multiple clinic locations. Revenue generated through insurance reimbursement, Medicare/Medicaid, and direct patient payment.
- Community Health Partnership Fund: Annual grant program awarding up to $500,000 to nonprofit organizations and government entities for health and wellness projects. Funded jointly by Confluence Health and Wenatchee Valley Medical Group.
- Financial Assistance Programs: Charity care and financial assistance programs including 10% automatic self-pay discount for uninsured patients, payment plans, and Compassionate Care program.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Standard patient services with insurance billing |
| Other | Pay-as-you-go | Self-pay patient discount |
| Other | Pay-as-you-go | Cost estimates and price transparency |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels10 records
Confluence Health product offering
Product offeringCore offering
Confluence Health is an integrated rural healthcare delivery system operating two hospitals and a 28-location clinic network across North Central Washington. It provides comprehensive inpatient and outpatient services spanning primary care, 40+ medical specialties, emergency care, surgery, diagnostics, behavioral health, and rehabilitation, supported by Epic-based digital tools (MyChart patient portal and EpicCare Link for providers). The system is locally governed and not-for-profit, with a foundation arm that reinvests in community health.
Product overview
Confluence Health is an integrated healthcare delivery system serving North Central Washington with two hospitals, over 40 medical specialties, and more than 400 providers across 28 locations. The core patient-facing digital product is MyChart, an Epic-powered patient portal offering 24/7 access to health records, scheduling, messaging, and billing. This platform is extended through several modules: On-Demand Virtual Care via KeyCare partnership for telehealth, Care Companion for interactive health guidance, Routine Care for preventative services without doctor appointments, DirectCare walk-in clinics, and a Cost Estimator for pricing transparency. For healthcare providers, EpicCare Link provides read-only access for referral management. Additional services include online bill payment and medical records request systems. The organization also operates a Community Health Partnership Fund grant program for community wellness initiatives.
Differentiator
Problem solved
Functional benefit
Brands
- MyChart: Patient portal providing secure online access to healthcare, appointment scheduling, medical records, and billing.
Products and services
- MyChart Patient Portal Epic-powered secure online patient portal providing 24/7 access to health records, appointment scheduling, provider messaging, prescription refills, lab results, bill payment, Fast Pass care, and visit summaries. Available to all Confluence Health patients.
- On-Demand Virtual Care (KeyCare) Telehealth virtual visit service for minor or routine medical issues, available 24 hours a day, 7 days a week, 365 days a year through a partnership with KeyCare. Accessed via MyChart or direct links for Confluence Health patients.
- EpicCare Link Read-only, web-based portal providing community healthcare providers secure remote access to view Confluence Health patient medical records, make and track referrals, view lab and imaging results, and message Confluence Health providers. Subscription-based access.
- DirectCare Walk-In Clinic Walk-in clinic services for non-emergency medical issues without appointments, available at multiple Confluence Health campus locations including Wenatchee, East Wenatchee, Moses Lake, and Omak.
- Routine Care Service In-house routine care team that guides patients through necessary preventative care under primary care provider guidance, enabling testing and results without waiting for a doctor appointment.
Quantifiable outcome
- Nearly $1 million identified in inappropriate denials through clinical integration in revenue cycle
- +2 more outcomes
Companies that use Confluence Health
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
Confluence Health technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature4 records
Confluence Health partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Wenatchee Valley Medical Group (WVMG)coreJoint funding of the Community Health Partnership Fund providing up to $500,000 annually in grants to nonprofit organizations and government entities for health and wellness initiatives in Chelan, Douglas, Grant, and Okanogan counties.
- KeyCarecoreTelehealth partnership providing virtual visits for minor or routine medical issues to Confluence Health patients. Services available 24 hours a day, 7 days a week, 365 days a year through KeyCare's platform integrated with MyChart.
- University of Washington School of Medicine (WWAMI)coreWWAMI partnership provides publicly supported medical education to students from Washington, Wyoming, Alaska, Montana, and Idaho. Connects Confluence Health with the University of Washington medical education network.
- University of Washington / Harborview Medical CentercoreAffiliation for expert stroke consultation services and neurosurgical coverage. Allows rapid diagnosis and treatment of strokes with transport to level-1 comprehensive stroke center while keeping most patients at local level-2 primary stroke center.
- WRITE Program (University of Washington)minorClinical medical education program developed to help meet the need for rural primary care physicians. Moses Lake Campus serves as a training campus providing selected third-year medical students with 20-week ambulatory and hospital experience.
- Confluence Health FoundationcorePhilanthropic arm of Confluence Health working to ensure care remains close to home by supporting patients, strengthening healthcare workforce, investing in equipment and technology, and expanding programs that improve quality of life.
Scale indicators12 records
Recent moves7 records
Expansion highlights5 records
Confluence Health competitors and assessment
Company assessmentBroad incumbents
- MultiCare Health System: MultiCare is a large non-profit integrated health system headquartered in Washington state with hospitals and clinics across the Puget Sound region. It serves a similar integrated delivery role as Confluence Health, though at significantly larger scale and urban footprint.
- Geisinger Health: Geisinger is a non-profit integrated delivery system serving rural and small-metro Pennsylvania communities with hospitals, clinics, and a health plan. Closely comparable in mission (community-based integrated care in non-urban markets) but operates at much larger scale and with payer assets.
- PeaceHealth: PeaceHealth is a non-profit Catholic health system serving the Pacific Northwest with hospitals, clinics, and telehealth across Washington, Oregon, and Alaska. Comparable to Confluence as a regional non-profit integrated delivery network, but with broader geography.
- Virginia Mason Franciscan Health: Virginia Mason Franciscan Health is a large non-profit integrated health system across Washington state with hospitals, primary care, and specialty services. Comparable as a regional integrated delivery competitor with overlapping Pacific Northwest footprint.
- Providence Swedish: Providence Swedish operates a large integrated network of hospitals and clinics across Washington state. Comparable as a non-profit regional delivery system with similar full-continuum services, but with substantially greater scale and urban concentration.
Direct peers
- Samaritan Healthcare: Samaritan Healthcare is a small non-profit community health system in Moses Lake, Washington — the same region served by Confluence Health. Directly comparable as a rural integrated delivery network with overlapping service area in Grant County.
- Kadlec Regional Medical Center: Kadlec is a non-profit regional medical center in the Tri-Cities, Washington, serving a similar mid-sized rural-adjacent community. Like Confluence, it is an integrated delivery site with primary care, specialty care, and hospital services for a defined regional catchment.
- Carilion Clinic: Carilion Clinic is a non-profit integrated health system serving rural and small-metro communities across western Virginia. Highly comparable to Confluence Health as a regional integrated delivery network anchored by hospitals, multi-specialty clinics, and academic/teaching affiliations.
- Skagit Regional Health: Skagit Regional Health operates hospitals and clinics across Skagit and northern Puget Sound counties in Washington. Closely comparable to Confluence Health in scale, rural-urban mix, and integrated delivery model serving a defined regional population.
Others
- UW Medicine: UW Medicine is a Seattle-based academic health system that partners with Confluence Health through WWAMI, Harborview stroke/neurosurgery affiliations, and WRITE. Relevant as an upstream academic partner and tertiary referral destination rather than a direct competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Confluence Health social profiles
Digital presenceConfluence Health compliance and trust
Trust signalCompliance3 records
Confluence Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Confluence Health leadership team
Management profileNumber of profiles
Profiles1 record
Confluence Health subsidiaries and ownership
Company hierarchySubsidiaries2 records
Confluence Health funding detail
Funding detailFunding overview
Funding rounds1 record
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Confluence Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Confluence Health
What does Confluence Health do?
Confluence Health is an integrated rural healthcare delivery system operating two hospitals and a 28-location clinic network across North Central Washington. It provides comprehensive inpatient and outpatient services spanning primary care, 40+ medical specialties, emergency care, surgery, diagnostics, behavioral health, and rehabilitation, supported by Epic-based digital tools (MyChart patient portal and EpicCare Link for providers). The system is locally governed and not-for-profit, with a foundation arm that reinvests in community health.
Is Confluence Health a public or private company?
Confluence Health is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Confluence Health founded?
Confluence Health was founded in 1940. It employs 1,001 to 5,000 people.
Where is Confluence Health based?
Confluence Health is headquartered in Wenatchee, United States, in the North America region.
How does Confluence Health make money?
Three revenue lines are on record. Patient Care Services are the primary driver. The others are community Health Partnership Fund and financial Assistance Programs.
Who are Confluence Health's main competitors?
Broad incumbents on record are MultiCare Health System, Geisinger Health, PeaceHealth, Virginia Mason Franciscan Health and Providence Swedish. Direct peers are Samaritan Healthcare, Kadlec Regional Medical Center, Carilion Clinic and Skagit Regional Health. UW Medicine is listed as an others.
Does Confluence Health have an API?
No public API is recorded for Confluence Health.
What industry is Confluence Health in?
Confluence Health's product category is Rural Healthcare Delivery Services. Its primary akta.pro industry code is HLALAJAM, Integrated Virtual-First Primary + Urgent Hybrid Platforms, with a secondary code of HLALAAAA, Primary Care & General Medicine Virtual Care. Its NAICS code is 62 and its SIC code is 8060.