Multicare Health System
MultiCare Health System is a nonprofit, locally governed health system operating 13 hospitals and 300+ care locations across Washington, Idaho, and Oregon, serving 2.6 million patients with comprehensive acute, outpatient, virtual, and specialty care.
- Company typePrivate
- Founded1882
- HeadquartersTacoma, United States
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Multicare Health System does
MultiCare Health System is a nonprofit, locally governed integrated health system headquartered in Tacoma, Washington, with operating roots dating to 1882. It runs 13 hospitals and more than 300 primary, urgent, pediatric, and specialty care locations across Washington, Idaho, and Oregon, serving over 2.6 million people in the Pacific Northwest. The care portfolio spans acute inpatient services, outpatient clinics, cancer care (Commission on Cancer-accredited MultiCare Cancer Institute), cardiovascular care (Pulse Heart Institute), pediatrics (Mary Bridge Children's Hospital, which opened a new dedicated pediatric campus in 2026), behavioral health (Navos), women's health, orthopedics, neurology, and a growing virtual care platform branded as Indigo Health. Specialized assets include the only Level III adult and pediatric trauma center in a three-county region at MultiCare Yakima Memorial and a new daVinci robotic surgery program. MultiCare is co-founder of the Embright clinically integrated network (14 hospitals, 12,000+ providers, 600+ outpatient sites) and operates the MultiCare Connected Care ACO (established 2014).
The technology foundation is Epic's electronic health record, extended through a stack of AI and digital health partnerships: Ambience Healthcare for ambient AI clinical documentation (deployed to 1,500 clinicians, reporting a 33% reduction in documentation time and $13,000+ revenue per clinician), hellocare.ai for AI-assisted virtual care with physician rounding and smart cart integration, PartsSource PRO for AI-driven clinical asset management across 255,000+ assets, and Elisity for identity-based microsegmentation that secured 40,000+ connected devices with 99% device discovery in minutes. The patient-facing surface is the MyChart portal (Epic-powered mobile and web app). Internal predictive analytics delivered 3,200 additional surgical cases in one year, and MultiCare's status as a CHIME Digital Health Most Wired 2025 (highest level) recipient indicates top-decile digital maturity. The system is also the first in the nation to use U.S. Department of Veterans Affairs data through Epic for targeted veteran outreach, having referred 116 patients in 2024.
Revenue is generated through fee-for-service billing to commercial insurance plans (Aetna, Blue Cross, Cigna, Premera, Regence, UnitedHealthcare, Kaiser), government payers (Medicare Parts A and B, Medicaid, TRICARE, VA/Community Care Network), and self-pay patients. Virtual care pricing is transparent and transactional: $250 for uninsured virtual urgent care, $35 or less for e-visits, and parity between in-person and video visits for insured patients. Financial assistance and self-pay discounts are published. The organization does not publicly disclose consolidated revenue; it reported Q1 2026 operating income of $6.8M against a Q1 2025 operating loss of $75.2M, a roughly $82M year-over-year swing that signals a major financial inflection. A $3.7M settlement with federal and Washington state authorities over unnecessary spinal surgeries (2019-2021) is a noted reputational event. Leadership will transition January 1, 2027, when President Florence Chang succeeds CEO Bill Robertson, who is retiring after 12 years leading the system.
Multicare Health System firmographics
Firmographics- Name
- Multicare Health System
- Legal name
- MultiCare Health System
- Website
- https://multicare.org
- Company type
- Private
- Founded year
- 1882
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- MultiCare Health System is a nonprofit, locally governed health system operating 13 hospitals and 300+ care locations across Washington, Idaho, and Oregon, serving 2.6 million patients with comprehensive acute, outpatient, virtual, and specialty care.
- Ownership category
- akta.pro rank
Multicare Health System industry classification
Industry- Product category
- Hospital and Health System Services
- NAICS
- General Medical and Surgical Hospitals (6221), Ambulatory Health Care Services (621), All Other Outpatient Care Centers (621498), Home Health Care Services (621610)
- SIC
- Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)
- akta.pro primary industry
- Integrated Delivery Networks (IDNs) & Multi-Hospital Systems (HLAFAAAC)
- akta.pro secondary industries
- Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD), Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL), Family Care Navigation & Care Coordination Platforms (multi-member care plans, referrals) (HLALAHAL)
Keywords
Where Multicare Health System is headquartered
LocationHeadquarters
- HQ city
- Tacoma
- HQ country
- United States
- HQ region
- North America
Offices11 records
Markets served
Multicare Health System business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Others
Revenue model
- Healthcare Services Delivery: Direct patient care services across hospitals, clinics, urgent care, and virtual health. Revenue generated through fee-for-service billing to insurance providers, government programs, and self-pay patients.
- Government Program Reimbursements: Medicare Part A and B, Medicaid, TRICARE, VA/Community Care Network reimbursement for covered services.
- Commercial Insurance Contracts: Reimbursements from contracted commercial health plans including Aetna, Blue Cross, Cigna, Premera, Regence, UnitedHealthcare, Kaiser, and others.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Virtual Urgent Care (Indigo Health) |
| Transaction based/ take rate | Pay-as-you-go | E-Visits |
| Transaction based/ take rate | Pay-as-you-go | Primary Care and Specialist Video Visits |
| Freemium | Pay-as-you-go | Symptom Checker |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Multicare Health System product offering
Product offeringCore offering
MultiCare Health System operates a not-for-profit, locally governed integrated health care network delivering inpatient, outpatient, primary, specialty, urgent, behavioral, and virtual care services. It runs 13 hospitals and more than 300 primary, urgent, pediatric, and specialty care locations across Washington, Idaho, and Oregon, supported by the Epic electronic health record, MyChart patient portal, and AI-enabled clinical documentation and virtual care platforms.
Product overview
MultiCare Health System is a not-for-profit, locally governed health system operating a comprehensive platform with 13 hospitals and over 300 locations across Washington, Idaho, and Oregon. The core patient-facing product is the MyChart patient portal powered by Epic, providing secure access to health records, scheduling, and billing. Virtual care services include same-day urgent care through Indigo, e-visits, and video consultations. The organization offers AI-powered clinical documentation through Ambience Healthcare, virtual care delivery via hellocare.ai, and clinical asset management through PartsSource PRO. Specialty services include Pulse Heart Institute for cardiovascular care, daVinci robotic surgery, the Simulation Program for staff training, Dental Outreach Program, and the Veteran Advocacy Program using Epic integration. The system provides comprehensive clinical services spanning cancer care, neurology, orthopedics, pediatrics, mental health, and primary care across its hospital network.
Differentiator
Problem solved
Functional benefit
Brands
- Pulse Heart Institute: MultiCare's dedicated cardiology and cardiovascular care institute offering cardiac services across the Pacific Northwest.
- Indigo Health
- MyChart
- EpicCare Link
- MultiCare Connected Care
Products and services
- MyChart Patient Portal Epic-powered patient portal giving MultiCare patients secure online access to health records, appointment scheduling, medical records, prescription refills, bill payment, and provider messaging.
- Virtual Health (Telehealth) Telemedicine program offering same-day virtual urgent care via Indigo Health, e-visits, primary and specialty video visits, and a 24/7 symptom checker, billed to insurance or self-pay.
- Clinical Services Portfolio Comprehensive clinical and diagnostic service lines including cancer care, heart and vascular care, neurology, orthopedics, pediatrics, mental and behavioral health, primary care, urgent care, and surgery delivered across the MultiCare network.
- Hospital and Clinic Network Network of 13 hospitals (including Tacoma General, Good Samaritan, Mary Bridge Children's, Deaconess, Valley, Yakima Memorial, Capital Medical Center, Auburn, Covington, Allenmore, Overlake, Navos) and 300+ primary, urgent, pediatric, and specialty care locations in Washington, Idaho, and Oregon.
- Pulse Heart Institute MultiCare's dedicated cardiovascular specialty institute providing cardiac care across the Pacific Northwest, including investments in a hybrid operating room, comprehensive diagnostic clinic, and catheter procedure suite.
- daVinci Robotic Surgery Robotic-assisted surgery service using daVinci surgical systems for minimally invasive procedures, with two additional robots planned for installation.
- Internal Medicine Residency Program MultiCare's internal medicine residency program launching in Spokane, Washington, supported by $500,000 in state capital funding, with the first class beginning June 2027 to address primary care physician shortages.
- Simulation Program Clinical simulation training program providing frontline healthcare workers with realistic scenario-based training to build confidence, teamwork, and critical thinking skills; conducted over 600 simulations in 2025.
- Dental Outreach Program Community dental outreach program established in 2022 that improves oral health access for Pierce County residents through mobile clinics, education, and partnerships; served 334 participants in 2025.
- Veteran Advocacy Program Program that uses Epic-powered technology integrated with VA data to proactively identify and refer eligible veterans for VBA disability ratings; referred 116 patients in 2024, a 230% increase over the previous year.
- Remote Patient Monitoring Wearable-device-based remote monitoring and chronic condition management service operated under risk-based contracting models, leveraging AI-powered analytics to handle data volume and integration complexity.
- Classes, Events, and Support Groups Health education classes, childbirth preparation, diabetes management, support groups, and community wellness programs delivered as in-person and virtual events across the MultiCare service area.
Companies that use Multicare Health System
Customer profileNamed customers2 records
Segments1 record
Ideal customer profiles4 records
Multicare Health System technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability8 records
Feature5 records
Multicare Health System partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered strategic, core and minor.
- PartsSourcestrategicMultiCare cited as customer case study for PartsSource PRO Asset Uptime platform. Implementation across 14 hospitals and nearly 300 clinics unifies fragmented clinical asset management using AI-driven technology.
- ElisitystrategicIdentity-based microsegmentation platform enabled securing 40,000+ connected devices across 13 hospitals and 350+ clinics without disrupting clinical operations. Achieved 99% device discovery within minutes with just 2 FTEs.
- Arizona Heart FoundationstrategicPartnership with Pulse Heart Institute to launch satellite School of Cardiac Ultrasound in Auburn, Washington. First cohort graduated December 2025 with 75% of graduates filling roles at MultiCare and Pulse.
- hellocare.aicoreEnterprise-wide virtual care platform expanding from initial telehealth pilot to encompass physician rounding, patient engagement, and integrated smart cart deployment. Provides AI-assisted virtual care with high-quality video and real-time documentation workflows.
- Ambience HealthcarecoreEnterprise-wide deployment of AI documentation and clinical workflow platform following evaluation involving 550+ clinicians. Achieved 33% reduction in documentation time, 38% reduction in after-hours documentation, and 63-point NPS advantage over competitors. Expanding to 1,500 clinicians.
- Washington State (Government)strategic$500,000 state capital funding secured in 2025 to renovate teaching clinic with 22 exam rooms for internal medicine residency program launching June 2027 in Spokane.
- Samaritan Health ServicescoreAffiliation approved by both boards, with Samaritan set to become part of MultiCare by mid-2026. Deal includes 10-year investment commitment to modernize facilities, expand capacity, adopt new technologies, and improve care quality and access in Oregon and Pacific Northwest.
- SCAN Health PlancoreMultiyear partnership effective January 1, 2026 to improve healthcare access for older adults in Washington. Expands SCAN members' access to MultiCare's hospital and clinic network across Pierce, Spokane, and Thurston counties.
- UCP Merchant MedicinestrategicPartnership for transforming urgent care into profitable and scalable patient acquisition. MultiCare credited with significant operational improvements and rapid expansion of urgent care platform.
- U.S. Department of Veterans AffairsstrategicPartnership with VA and Epic to improve veteran healthcare through data sharing. MultiCare is first in nation to use VA data for targeted veteran outreach. Phase one completed in 2024 integrating veteran status confirmation into EMR.
- XsolisstrategicAI and advanced analytics partnership for revenue cycle management. Contributed to saving over $8 million through improved payer relations and reduced claims processing friction.
- EmbrightcoreClinically integrated network formed in 2019 with UW Medicine and LifePoint Health. Represents 14 hospitals, 12,000+ providers, and 600+ outpatient sites enabling development of care delivery models for improved patient experience at lower cost.
- MultiCare Connected CarecoreAccountable Care Organization established 2014 with clinically integrated network of doctors, hospitals, clinics, and other healthcare services. Jointly accountable for patient health outcomes with strong incentives for care coordination and cost management.
- HFMA (Healthcare Financial Management Association)minorMultiCare CFO James Lee presented at HFMA annual conference in Maryland on CMS underpayment challenges affecting healthcare financial sustainability.
Scale indicators10 records
Recent moves7 records
Expansion highlights7 records
Multicare Health System competitors and assessment
Company assessmentDirect peers
- Legacy Health: Legacy Health operates hospitals and clinics in the Portland, Oregon metropolitan area and is a key Oregon peer for MultiCare as MultiCare prepares to absorb Samaritan Health Services. It directly competes for Oregon patients and clinical talent in the same Pacific Northwest region.
- PeaceHealth: PeaceHealth is a nonprofit Catholic health system operating hospitals and clinics across the Pacific Northwest, including Washington and Oregon. It is comparable to MultiCare as a regional IDN delivering similar inpatient, outpatient, and community-based services.
- UW Medicine: UW Medicine operates academic hospitals and a network of clinics in the Puget Sound region and is a co-member of the Embright clinically integrated network alongside MultiCare. It competes directly with MultiCare for tertiary care referrals and specialty services in the same Washington geography.
- Virginia Mason Franciscan Health: Virginia Mason Franciscan Health operates hospitals and clinics throughout the Puget Sound and Washington state, directly overlapping MultiCare's Tacoma, Puyallup, and surrounding service areas. It is a comparable integrated delivery network competing on primary, specialty, and hospital services.
- Swedish Health Services: Swedish Health Services is a nonprofit health system operating multiple hospitals and clinics in the greater Seattle area, overlapping MultiCare's Washington footprint. It is part of Providence and offers comparable acute care, primary care, and specialty services to similar patient populations.
- Overlake Medical Center & Clinics: Overlake Medical Center is a nonprofit hospital and clinic system serving Bellevue and the Eastside, and is actually part of MultiCare's network as a member facility. It is directly comparable as a regional acute care and outpatient provider serving overlapping Eastside and Puget Sound populations.
Broad incumbents
- Adventist Health: Adventist Health is a nonprofit health system operating hospitals and clinics across the western United States, including the Pacific Northwest. It is a broader incumbent comparable to MultiCare in scale, faith-based nonprofit governance, and integrated service delivery across rural and urban communities.
- Providence Health & Services: Providence is a large nonprofit Catholic health system operating hospitals and clinics across the Pacific Northwest and West Coast. It directly overlaps with MultiCare's core service area in Washington and Oregon, providing comparable inpatient, outpatient, and virtual care services through a similar integrated delivery model.
- Kaiser Permanente Washington: Kaiser Permanente Washington operates an integrated payer-provider model across Washington state, offering hospital, primary care, and specialty services that directly overlap MultiCare's patient base. Its closed-loop insurance-plus-delivery model is a broader incumbent alternative in MultiCare's core geography.
Emerging players
- Samaritan Health Services: Samaritan Health Services is a nonprofit health system serving Oregon's Benton, Lincoln, and Linn counties, set to affiliate with MultiCare by mid-2026. It is directly comparable as a regional hospital and clinic network with similar community-based service offerings and is becoming part of MultiCare rather than competing.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Multicare Health System social profiles
Digital presenceMulticare Health System compliance and trust
Trust signalCompliance4 records
Multicare Health System financial estimates
Financial estimateRevenue estimate
Valuation estimate
Multicare Health System leadership team
Management profileNumber of profiles
Profiles8 records
Multicare Health System subsidiaries and ownership
Company hierarchySubsidiaries6 records
Multicare Health System funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Multicare Health System M&A and investment
M&A and investmentM&A1 record
Investments3 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Multicare Health System
What does Multicare Health System do?
MultiCare Health System operates a not-for-profit, locally governed integrated health care network delivering inpatient, outpatient, primary, specialty, urgent, behavioral, and virtual care services. It runs 13 hospitals and more than 300 primary, urgent, pediatric, and specialty care locations across Washington, Idaho, and Oregon, supported by the Epic electronic health record, MyChart patient portal, and AI-enabled clinical documentation and virtual care platforms.
Is Multicare Health System a public or private company?
Multicare Health System is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Multicare Health System founded?
Multicare Health System was founded in 1882. It employs 5,001 to 10,000 people.
Where is Multicare Health System based?
Multicare Health System is headquartered in Tacoma, United States, in the North America region.
How does Multicare Health System make money?
Three revenue lines are on record. Healthcare Services Delivery is the primary driver. The others are government Program Reimbursements and commercial Insurance Contracts.
Who are Multicare Health System's main competitors?
Direct peers on record are Legacy Health, PeaceHealth, UW Medicine, Virginia Mason Franciscan Health, Swedish Health Services and Overlake Medical Center & Clinics. Broad incumbents are Adventist Health, Providence Health & Services and Kaiser Permanente Washington. Samaritan Health Services is listed as an emerging player.
Does Multicare Health System have an API?
No public API is recorded for Multicare Health System.
What industry is Multicare Health System in?
Multicare Health System's product category is Hospital and Health System Services. Its primary akta.pro industry code is HLAFAAAC, Integrated Delivery Networks (IDNs) & Multi-Hospital Systems, with a secondary code of HLALABAD, Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology). Its NAICS code is 6221 and its SIC code is 8062.