Confluence Health

What Confluence Health does

Confluence Health is a non-profit, integrated rural healthcare delivery system serving North Central Washington. It was formed in July 2013 through the affiliation of Central Washington Health Services Association (whose hospital roots trace to the early 1900s) and Wenatchee Valley Medical Group (founded 1940 by Drs. Mares, Haug, and Smith). The system operates two hospitals in Wenatchee (Central Campus and Mares Campus), 28 clinic locations spanning Chelan, Douglas, Grant, and Okanogan counties, and 40+ medical specialties staffed by 400+ providers and 1,500+ total employees across 12,000+ square miles.

The technology core is Epic's EMR platform, delivered to patients through the MyChart patient portal (appointment scheduling, messaging, refills, bill payment, lab results, Care Companion digital assistant) and to external providers through EpicCare Link, a read-only referral and records tool. On-demand virtual care is delivered through a KeyCare partnership integrated into MyChart. Strategic academic affiliations include the University of Washington WWAMI medical education program, Harborview Medical Center stroke and neurosurgery consultation, and the WRITE rural training program at the Moses Lake Campus.

The business model is standard fee-for-service healthcare reimbursement: insurance billing with patient responsibility for copays and deductibles, Medicare/Medicaid, plus a 10% automatic self-pay discount and charity/financial assistance programs. Revenue cycle operations were tightened through clinical role integration (nurse and pharmacist embedded in denial management), yielding nearly $1 million in identified inappropriate denials. Beyond clinical services, the Confluence Health Foundation and joint Wenatchee Valley Medical Group Community Health Partnership Fund deploy up to $500,000 annually in grants to community nonprofits addressing social determinants of health, reinforcing the system's community-governed, locally accountable operating posture.

Name

Confluence Health

Legal name

Confluence Health

Website

https://confluencehealth.org

Company type

Private

Founded year

1940

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Confluence Health is a non-profit, integrated rural healthcare delivery system operating two hospitals and 28 clinic locations across four counties in North Central Washington, with 400+ providers delivering 40+ specialties to a regional patient population of roughly 12,000 square miles.

Ownership category

akta.pro rank

Product category

Rural Healthcare Delivery Services

NAICS

Health Care and Social Assistance (62), Ambulatory Health Care Services (621), Home Health Care Services (621610), Specialty (except Psychiatric and Substance Abuse) Hospitals (622310)

SIC

Services-Hospitals (8060), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082)

akta.pro primary industry

Integrated Virtual-First Primary + Urgent Hybrid Platforms (HLALAJAM)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (HLALAAAA), Integrated Behavioral Health in Primary Care (Collaborative Care) (HLAFACAO)

Keywords

• Rural healthcare services
• Integrated healthcare delivery
• Hospital and clinic services
• Primary and specialty care
• Emergency medical services

Headquarters

HQ city

Wenatchee

HQ country

United States

HQ region

North America

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Patient Care Services: Integrated healthcare delivery system providing comprehensive inpatient and outpatient services across two hospitals and multiple clinic locations. Revenue generated through insurance reimbursement, Medicare/Medicaid, and direct patient payment.
2. Community Health Partnership Fund: Annual grant program awarding up to $500,000 to nonprofit organizations and government entities for health and wellness projects. Funded jointly by Confluence Health and Wenatchee Valley Medical Group.
3. Financial Assistance Programs: Charity care and financial assistance programs including 10% automatic self-pay discount for uninsured patients, payment plans, and Compassionate Care program.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels10 records

Core offering

Confluence Health is an integrated rural healthcare delivery system operating two hospitals and a 28-location clinic network across North Central Washington. It provides comprehensive inpatient and outpatient services spanning primary care, 40+ medical specialties, emergency care, surgery, diagnostics, behavioral health, and rehabilitation, supported by Epic-based digital tools (MyChart patient portal and EpicCare Link for providers). The system is locally governed and not-for-profit, with a foundation arm that reinvests in community health.

Product overview

Confluence Health is an integrated healthcare delivery system serving North Central Washington with two hospitals, over 40 medical specialties, and more than 400 providers across 28 locations. The core patient-facing digital product is MyChart, an Epic-powered patient portal offering 24/7 access to health records, scheduling, messaging, and billing. This platform is extended through several modules: On-Demand Virtual Care via KeyCare partnership for telehealth, Care Companion for interactive health guidance, Routine Care for preventative services without doctor appointments, DirectCare walk-in clinics, and a Cost Estimator for pricing transparency. For healthcare providers, EpicCare Link provides read-only access for referral management. Additional services include online bill payment and medical records request systems. The organization also operates a Community Health Partnership Fund grant program for community wellness initiatives.

Differentiator

Problem solved

Functional benefit

Brands

• MyChart: Patient portal providing secure online access to healthcare, appointment scheduling, medical records, and billing.

Products and services

• MyChart Patient Portal Epic-powered secure online patient portal providing 24/7 access to health records, appointment scheduling, provider messaging, prescription refills, lab results, bill payment, Fast Pass care, and visit summaries. Available to all Confluence Health patients.
• On-Demand Virtual Care (KeyCare) Telehealth virtual visit service for minor or routine medical issues, available 24 hours a day, 7 days a week, 365 days a year through a partnership with KeyCare. Accessed via MyChart or direct links for Confluence Health patients.
• EpicCare Link Read-only, web-based portal providing community healthcare providers secure remote access to view Confluence Health patient medical records, make and track referrals, view lab and imaging results, and message Confluence Health providers. Subscription-based access.
• DirectCare Walk-In Clinic Walk-in clinic services for non-emergency medical issues without appointments, available at multiple Confluence Health campus locations including Wenatchee, East Wenatchee, Moses Lake, and Omak.
• Routine Care Service In-house routine care team that guides patients through necessary preventative care under primary care provider guidance, enabling testing and results without waiting for a doctor appointment.

Quantifiable outcome

• Nearly $1 million identified in inappropriate denials through clinical integration in revenue cycle
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Wenatchee Valley Medical Group (WVMG)coreStrategic or Co-development Partner · 1 June 2026Joint funding of the Community Health Partnership Fund providing up to $500,000 annually in grants to nonprofit organizations and government entities for health and wellness initiatives in Chelan, Douglas, Grant, and Okanogan counties.
• KeyCarecoreTechnology or IntegrationTelehealth partnership providing virtual visits for minor or routine medical issues to Confluence Health patients. Services available 24 hours a day, 7 days a week, 365 days a year through KeyCare's platform integrated with MyChart.
• University of Washington School of Medicine (WWAMI)coreStrategic or Co-development PartnerWWAMI partnership provides publicly supported medical education to students from Washington, Wyoming, Alaska, Montana, and Idaho. Connects Confluence Health with the University of Washington medical education network.
• University of Washington / Harborview Medical CentercoreStrategic or Co-development PartnerAffiliation for expert stroke consultation services and neurosurgical coverage. Allows rapid diagnosis and treatment of strokes with transport to level-1 comprehensive stroke center while keeping most patients at local level-2 primary stroke center.
• WRITE Program (University of Washington)minorStrategic or Co-development PartnerClinical medical education program developed to help meet the need for rural primary care physicians. Moses Lake Campus serves as a training campus providing selected third-year medical students with 20-week ambulatory and hospital experience.
• Confluence Health FoundationcoreStrategic or Co-development PartnerPhilanthropic arm of Confluence Health working to ensure care remains close to home by supporting patients, strengthening healthcare workforce, investing in equipment and technology, and expanding programs that improve quality of life.

Scale indicators12 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• MultiCare Health System: MultiCare is a large non-profit integrated health system headquartered in Washington state with hospitals and clinics across the Puget Sound region. It serves a similar integrated delivery role as Confluence Health, though at significantly larger scale and urban footprint.
• Geisinger Health: Geisinger is a non-profit integrated delivery system serving rural and small-metro Pennsylvania communities with hospitals, clinics, and a health plan. Closely comparable in mission (community-based integrated care in non-urban markets) but operates at much larger scale and with payer assets.
• PeaceHealth: PeaceHealth is a non-profit Catholic health system serving the Pacific Northwest with hospitals, clinics, and telehealth across Washington, Oregon, and Alaska. Comparable to Confluence as a regional non-profit integrated delivery network, but with broader geography.
• Virginia Mason Franciscan Health: Virginia Mason Franciscan Health is a large non-profit integrated health system across Washington state with hospitals, primary care, and specialty services. Comparable as a regional integrated delivery competitor with overlapping Pacific Northwest footprint.
• Providence Swedish: Providence Swedish operates a large integrated network of hospitals and clinics across Washington state. Comparable as a non-profit regional delivery system with similar full-continuum services, but with substantially greater scale and urban concentration.

Direct peers

• Samaritan Healthcare: Samaritan Healthcare is a small non-profit community health system in Moses Lake, Washington — the same region served by Confluence Health. Directly comparable as a rural integrated delivery network with overlapping service area in Grant County.
• Kadlec Regional Medical Center: Kadlec is a non-profit regional medical center in the Tri-Cities, Washington, serving a similar mid-sized rural-adjacent community. Like Confluence, it is an integrated delivery site with primary care, specialty care, and hospital services for a defined regional catchment.
• Carilion Clinic: Carilion Clinic is a non-profit integrated health system serving rural and small-metro communities across western Virginia. Highly comparable to Confluence Health as a regional integrated delivery network anchored by hospitals, multi-specialty clinics, and academic/teaching affiliations.
• Skagit Regional Health: Skagit Regional Health operates hospitals and clinics across Skagit and northern Puget Sound counties in Washington. Closely comparable to Confluence Health in scale, rural-urban mix, and integrated delivery model serving a defined regional population.

Others

• UW Medicine: UW Medicine is a Seattle-based academic health system that partners with Confluence Health through WWAMI, Harborview stroke/neurosurgery affiliations, and WRITE. Relevant as an upstream academic partner and tertiary referral destination rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/WeAreConfluence
• YouTubeyoutube.com/user/WenatcheeValleyMed
• Facebookfacebook.com/confluencehealth
• LinkedInlinkedin.com/company/confluence-health
• Instagraminstagram.com/confluencehealth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Confluence Health