CCi Voice

Name

CCi Voice

Legal name

CCi Voice, Inc.

Website

https://ccivoice.com

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), VoIP Access & ITSP Services (HDAIAHAD), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

Keywords

• Hosted VoIP services
• Business phone systems
• Video surveillance solutions
• Access control systems
• Unified communications

Headquarters

HQ city

Redding

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Hosted VoIP Phone Service: Monthly subscription fees for cloud-based phone service with per-user pricing. Features all-inclusive model with no upselling - almost all features included at no extra charge.
2. Equipment and Device Sales: Sale of VoIP phones, servers, switches, and other communication hardware and equipment. On-premise systems require upfront purchase of equipment.
3. Professional Services: Installation, configuration, training, and ongoing technical support services. Includes unlimited support and warranty as part of service offerings.
4. Video Surveillance as a Service (VSaaS): Managed video surveillance services with AI-powered monitoring, live video guard services, and flash/strobe response systems.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

CCi Voice is a locally-based telecommunications and security provider that sells cloud-hosted VoIP phone systems, on-site PBX solutions, video surveillance, access control, and networking services to businesses, schools, municipalities, healthcare providers, and contact centers. Its primary product is a Hosted VoIP Phone Service with all-inclusive per-user pricing, complemented by AI-powered video surveillance, mobile-first access control, managed cloud monitoring (CCi Voice Cloud Care), and a unified communications platform. The company bundles equipment (phones, switches, cabling) with installation, configuration, training, and 24/7 local human support under a no-upselling, transparent pricing model.

Product overview

CCi Voice is a telecommunications and security solutions provider offering a comprehensive suite of communication and security products. The core offering centers on Hosted VoIP Phone Service as the primary product, complemented by Video Surveillance & Access Control (featuring partners Digital Watchdog and ProdataKey) and the Communications Platform that unifies VoIP, CRM, and conferencing. Supporting products include CCi Voice Cloud Care (managed monitoring and support), Devices & Communication Gear (physical phones and equipment), Networking & IT services, Work From Home Solutions, On-Site Phone Systems for hybrid deployments, POTS Line Replacement services, and sub-brands Sangoma Switchvox and Sangoma Meet for unified communications and video conferencing. The portfolio serves businesses, schools, nonprofits, contact centers, healthcare, housing authorities, and municipalities across the Northeast U.S.

Differentiator

Problem solved

Functional benefit

Products and services

• Hosted VoIP Phone Service
• Video Surveillance & Access Control

Quantifiable outcome

• POTS audits have cut monthly bills by up to 74%
• +4 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature7 records

Partnerships

Ten partnerships are on record, tiered core and major.

• SangomacoreTechnology or IntegrationSangoma Pinnacle Partner - provides Switchvox Unified Communications, VoIP phone systems, Sangoma Meet video conferencing platform, and related telecommunications equipment and software.
• MitelcoreTechnology or IntegrationMitel Business Partner - provides traditional business phone systems and equipment alongside cloud-based VoIP solutions.
• Digital WatchdogcoreTechnology or IntegrationAI-powered video surveillance technology provider offering smart cameras with intelligent analytics, license plate recognition, and people/vehicle detection capabilities.
• VaidiomajorTechnology or IntegrationVideo surveillance and analytics partner providing advanced security solutions integrated with CCi Voice offerings.
• ProdataKey (PDK)coreTechnology or IntegrationMobile-first access control platform providing badge-based access control and visitor entry systems. Enables swipe-to-video verification, mobile access, and flexible hardware.
• 911informmajorTechnology or IntegrationEmergency notification platform enabling real-time location sharing, building maps, and direct collaboration with first responders during emergencies.
• FortinetmajorTechnology or IntegrationFirewall and network security provider ensuring secure internet connections and protection for VoIP and cloud communication systems.
• CiscomajorTechnology or IntegrationNetworking equipment provider for switches, routers, and unified communications infrastructure.
• IP GeniecoreStrategic or Co-development PartnerMerged with CCi Voice in 2024. Former holder of CRCOG VoIP contract for Connecticut municipalities, schools, and libraries. Merger expanded CCi Voice's scope to include video surveillance and access control.
• Capitol Region Council of Governments (CRCOG)coreOthersCRCOG awarded competitive bid contract (originally to IP Genie, now CCi Voice) for VoIP services to Connecticut municipalities, schools, and libraries - eliminating RFP requirements.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Ooma: Ooma provides cloud-based VoIP and unified communications primarily to SMB and residential customers. Comparable to CCi Voice on the hosted VoIP product line and SMB customer segment, though Ooma is more self-service and lower-touch than CCi Voice's local-service model.
• BCM One: BCM One is a managed technology services provider offering UCaaS, CCaaS, SD-WAN, and connectivity to mid-market and enterprise customers. Comparable to CCi Voice on regional managed communications services and channel-driven go-to-market, with overlap in education and government verticals.
• TPx Communications: TPx delivers managed IT, UCaaS, and network services to SMB and mid-market customers nationwide. Comparable to CCi Voice on the bundled communications/IT service offering and the multi-vertical mid-market customer base.
• Sangoma Technologies: Sangoma is both CCi Voice's primary technology partner (Pinnacle Partner) and a direct competitor, selling Switchvox UC, Sangoma Meet, and VoIP hardware through its own channel. Comparable on hosted PBX/UCaaS product offering and shared mid-market customer base, though Sangoma also serves end customers directly.
• Mitel: Mitel is a CCi Voice partner and a global provider of business communications, including on-premise PBX, cloud UCaaS, and contact center. Comparable to CCi Voice on hosted VoIP, on-premise PBX, and hybrid deployment offerings, with overlap in healthcare, education, and government verticals.
• Granite Communications: Granite is a managed communications services provider offering hosted VoIP, UCaaS, and managed network services to mid-market and enterprise customers, with strong presence in the U.S. Northeast. Highly comparable to CCi Voice on regional managed services positioning and mid-market vertical focus.

Broad incumbents

• Vonage (now part of Ericsson): Vonage offers cloud communications, UCaaS, and APIs. Comparable to CCi Voice on hosted VoIP and unified communications functionality, with overlap in mid-market business customers.
• 8x8: 8x8 is a cloud communications provider offering UCaaS, CCaaS, and CPaaS to mid-market and enterprise customers. Comparable to CCi Voice on the hosted VoIP/contact center product dimension, with overlap in mid-market and regulated-industry verticals.
• RingCentral: RingCentral is a leading cloud UCaaS/CCaaS provider serving businesses of all sizes with hosted VoIP, contact center, and team messaging. It is comparable to CCi Voice as a direct competitor in the hosted VoIP/UCaaS category, though at vastly larger scale and with a self-service, direct-to-customer model versus CCi Voice's high-touch regional service approach.
• Nextiva: Nextiva provides cloud-based VoIP, collaboration, and contact center solutions targeting SMB and mid-market customers. Comparable to CCi Voice on hosted VoIP/UCaaS product lines and SMB-mid-market customer overlap.

Market position

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cci_voice
• Facebookfacebook.com/ccivoice
• LinkedInlinkedin.com/company/ccivoice
• Instagraminstagram.com/cci_voice

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CCi Voice