IP Genie

What IP Genie does

IP Genie, operating as Genie Innovations, Inc., is a Connecticut-based managed VOIP and unified communications provider founded in 2009 (with predecessor roots in the interconnect telephone industry dating to 1984). The company delivers hosted, premise-based, and hybrid PBX solutions (including the Genie Premise 1,000-line PBX with High Availability) bundled with SIP Trunking, Business Continuity/Disaster Recovery, Security Solutions (CCTV, access control, lockdown), and the Genie Unified Communications app, to Connecticut municipalities, K-12 schools, libraries, nonprofits, and for-profit businesses of any size. Its go-to-market combines direct field sales, a planned 375-dealer network across 48 states, technology partnerships (Pulsar360, Sangoma), and referral channels through the CRCOG no-bid contract and The Alliance Vendor Program for nonprofits; the Business Trifecta bundle packages its VOIP with GoNetspeed fiber and Novus managed IT services.

The company monetizes primarily through monthly recurring hosted-VOIP subscriptions, one-time premise-based PBX license and hardware sales, usage-based failover PBX backup, and fixed-price managed IT services; pricing examples include $20/month per VOIP line and $100/month for 100x100 Mbps fiber. IP Genie was recognized by the Hartford Business Journal as Connecticut's largest VOIP provider in 2017 and 2018, and has executed notable Connecticut public-sector deployments including a 600-phone system for Farmington Public Schools and a 400-station hosted VOIP deployment for the RHAM regional school system. In November 2019, IP Genie acquired Telspan (founded 1968) to expand its analog/PBX service footprint, and in November 2024 announced a merger with CCi Voice, a Northeast cloud communications provider, with IP Genie's President George J. Taylor Jr. and seven team members joining CCi Voice's 26-person staff to form a 33-person combined entity positioned as a regional cloud and security communications platform.

Name

IP Genie

Legal name

Genie Innovations, Inc.

Website

https://ip-genie.com

Company type

Private

Founded year

2009

Operating status

Operating

Short description

IP Genie is a Connecticut-based managed VOIP and unified communications provider serving municipalities, K-12 schools, libraries, nonprofits, and SMBs via hosted, premise-based, and hybrid PBX solutions, with a no-bid CRCOG public-sector contract and a 2024 merger with CCi Voice.

Ownership category

akta.pro rank

Product category

Business Telecommunications and VOIP Services

NAICS

Telecommunications (517), All Other Telecommunications (51781)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• Hosted VOIP services
• Premise-based PBX systems
• SIP trunking services
• Managed IT communications
• Unified communications solutions

Headquarters

HQ city

Windsor

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Hosted VOIP Services: Monthly recurring subscription fees for hosted VOIP telephone solutions with bundled maintenance and support.
2. Premise-Based VOIP Solutions: One-time and recurring fees for premise-based PBX systems including the Genie Premise 1,000-line PBX with High Availability.
3. SIP Trunking: Scalable and cost-effective analog telephone line replacement services with per-trunk pricing.
4. Security Solutions: Security audit, distress signaling, lockdown technology, CCTV surveillance, HD technology, access control, and alarm systems.
5. IT Managed Services: Fixed-price managed IT support including public and private cloud services, IT hardware deployment, network and system design, cybersecurity services, back-up and DR services.
6. Professional Services: IP and analog telephone system design, installation and maintenance, carrier coordination/resolution, communication workflow integration, telecom relocation planning.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels8 records

Core offering

IP Genie provides Voice over Internet Protocol (VOIP) telephone solutions for Connecticut municipalities, schools, libraries, nonprofits, and for-profit businesses of any size. Its offering includes hosted and premise-based PBX systems, SIP trunking, business continuity and disaster recovery, security solutions (CCTV, access control), and the IP Genie Business Trifecta bundle combining fiber-optic internet, VOIP, and managed IT services.

Product overview

IP Genie offers a comprehensive VOIP solutions portfolio centered on its Genie Managed Services platform, which bundles hardware, network resources, and support into predictable monthly fees. The core offering spans two deployment models: the Hosted VOIP Solution (cloud-based PBX in IP Genie's data centers) and the Premise-Based VOIP Solution (on-premise systems like the Genie Premise 1,000-line PBX with High Availability). Customers can enhance their systems with SIP Trunking for analog line replacement, Business Continuity/Disaster Recovery services for fail-over protection, and Security Solutions including CCTV and access control. The Genie Unified Communications module adds audio conferencing (up to 1,000 participants) and video conferencing with collaboration tools. The IP Genie Business Trifecta bundles fiberoptic internet, VOIP telephony, and managed IT services. The company also acquired Telspan (1968) to expand its service capabilities. The portfolio targets municipalities, schools, libraries, nonprofits, and businesses of any size, with recent expansion into video surveillance and access control through merger with CCi Voice.

Differentiator

Problem solved

Functional benefit

Brands

• Genie Managed Services: Managed services offering for hosted and premise-based VOIP solutions
• Genie Hosted VOIP
• Genie Premise
• Genie Unified Communications
• IP Genie Business Trifecta

Products and services

• Genie Managed Services Comprehensive managed VOIP service that bundles the best hardware and network resources with ongoing support into a predictable monthly fee, providing organizations with flexible and reliable VOIP solutions to fit any budget.
• Hosted VOIP Solution Cloud-based VOIP telephone system where the PBX resides in IP Genie's data centers, eliminating the need for on-premise hardware and providing scalability with no hardware expenditure.
• Premise-Based VOIP Solution On-premise VOIP telephone system installed at the customer's location, offering complete telephony redundancy with systems like the Genie Premise 1,000-line PBX with High Availability.
• SIP Trunking Scalable and cost-effective analog telephone line replacement service that converts SIP to analog, working with virtually every telephone system to retain existing phone numbers including toll-free.
• Business Continuity/Disaster Recovery Suite of continuity solutions including automatic call rerouting between geographically diverse sites, failover hosted PBX backup, and emergency hosted PBX for remote continuity to maintain communications during disasters.
• Security Solutions Premise, cyber, and network security offerings including distress signaling, lockdown technology, CCTV surveillance, HD technology, access control, and alarm systems for schools, municipalities, and businesses.
• IP Genie Business Trifecta Bundled service combining high-speed fiberoptic internet from GoNetspeed, unlimited VOIP telephone service from IP Genie, and fixed-price managed IT services from Novus for businesses.
• Genie VOIP Equipment Range of VOIP hardware including IP phones (DP710/715 Cordless, GXP1450, GXP2130, GXP2140, GXP2160) sourced from top industry providers for use with IP Genie premise and hosted solutions.

Quantifiable outcome

• 600 phones installed across 10 schools for Farmington Public Schools
• +5 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and supporting.

• CCi VoicecoreStrategic or Co-development Partner · 26 November 2024IP Genie merged with CCi Voice, a leading provider of cloud-based communication solutions in the Northeast. The merger ensures IP Genie's mission continues while significantly enhancing offerings. IP Genie's President George J. Taylor Jr. and seven team members joined CCi Voice, increasing staff to 33. CCi Voice will integrate IP Genie's advanced technologies, enhancing VoIP and UC solutions. Partnership includes expanding into video surveillance and access control services.
• TelspancoreTechnology or Integration · 1 November 2019Genie Innovations, Inc. acquired Telspan, a Connecticut telecom service company founded in 1968 with over 50 years of telecommunications expertise and more than 1,300 business telephone installations in NJ, NY, and New England. Telspan continues to do business under its current name providing IP and analog telephone system design, installation and maintenance.
• Pulsar360, Inc.coreTechnology or Integration · 6 November 2016IP Genie partnered with Pulsar360, Inc. for Connecticut municipality, school, and library VOIP deployment. Pulsar360 provides VOIP software, hardware, and SIP trunks with many years of experience. Collaboration began with 400-station hosted VOIP solution for RHAM regional school system and continued with over a dozen projects including the 600-phone Farmington School District deployment.
• SangomasupportingTechnology or IntegrationSangoma is mentioned as an innovative technology partnership in the CCi Voice merger announcement, with shared commitment to innovative technology partnerships.
• GoNetspeedsupportingTechnology or IntegrationGoNetspeed provides high-speed fiber optic internet (100x100 Mbps) for IP Genie Business Trifecta offering. Services available to businesses with access to GoNetspeed fiber optic network.
• NovussupportingTechnology or IntegrationNovus provides managed IT services for the IP Genie Business Trifecta package, including fixed-price managed IT support, public and private cloud services, IT hardware deployment, network and system design, and cybersecurity services.
• Capital Region Council of Governments (CRCOG)coreStrategic or Co-development PartnerCRCOG partnered with IP Genie through a competitive bid process to offer VOIP telephone solutions to organizations connected to the Connecticut Education Network (CEN) without requiring a bid or RFP. This no-bid contract allows municipalities, schools, and libraries to receive very low pricing on business telephone services.
• Connecticut Center for Advanced Technology (CCAT)supportingStrategic or Co-development PartnerCCAT is a non-profit entity funded by the state of Connecticut and the federal government. IP Genie is a member of CCAT and partnered with them along with CRCOG for VOIP deployments to Farmington Public Schools.
• The Alliance (Connecticut Association of Nonprofits)supportingChannel Partner/ Reseller/ DistributorIP Genie participates in The Alliance Vendor Program offering member-preferred pricing and benefits to nonprofit organizations with no minimums regardless of size.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Vonage (Ericsson): Cloud communications platform (now part of Ericsson) providing hosted VOIP, SIP trunking, and UCaaS to SMB and enterprise customers—directly competitive with IP Genie's hosted VOIP and SIP trunking products.
• Nextiva: Cloud-based VOIP and UCaaS provider for SMBs and mid-market, with feature suites (auto-attendant, voicemail to email, call recording) overlapping IP Genie's VOIP Feature Suite and hosted offerings.
• RingCentral: Public cloud UCaaS/CCaaS leader offering hosted VOIP, PBX, SIP trunking, and unified communications to SMBs and enterprises—directly overlapping with IP Genie's hosted VOIP, SIP trunking, and Genie Unified Communications offerings.
• 8x8: Global cloud communications provider delivering hosted VOIP, UCaaS, and contact center to businesses and public-sector customers—comparable product mix and recurring subscription model to IP Genie's Genie Managed Services.
• Ooma: Cloud communications platform providing hosted VOIP, SIP trunking, and unified communications to SMBs and distributed enterprises—comparable recurring subscription model and feature set.
• Pulsar360: VOIP software, hardware, and SIP trunking provider that partnered with IP Genie for Connecticut municipality/school deployments—overlapping product capabilities and serving similar public-sector customers.

Broad incumbents

• Microsoft (Teams Phone): Hyperscaler bundling telephony into Microsoft Teams as part of broader Office 365 productivity suite—a major competitive threat to standalone VOIP providers like IP Genie, especially in education and government.
• Cisco (Webex): Enterprise UCaaS/CCaaS platform (Webex) plus on-prem collaboration and telephony hardware—broader incumbent competitor to IP Genie's hosted and premise VOIP portfolio, particularly in K-12 and large public-sector deployments.
• Zoom: Video-first UC platform that has expanded into cloud VOIP (Zoom Phone) and contact center, competing head-on with IP Genie's Genie Unified Communications and hosted VOIP services.
• Mitel: Established business communications vendor offering premise-based PBX, cloud, and hybrid VOIP with strong public-sector channel—directly comparable to IP Genie's Genie Premise PBX and hosted VOIP bundle.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ipgenieinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IP Genie