What Human Numbers does

Human Numbers is a privately held, bootstrapped workforce management services company founded in 2008 by Tiffany LaReau and headquartered in Georgia, USA. The firm provides outsourced forecasting and scheduling services to call centers that lack dedicated WFM software or in-house Workforce Managers, and has expanded its scope to back-office operations, dispatch centers, IT departments, and multi-channel contact environments handling chat, social media, and email. Service delivery is structured around weekly tactical meetings and monthly or quarterly strategic reviews, with the company operating on a direct-sales motion through its website and phone-based outreach.

The company's core offering is built on a proprietary 19-point forecasting methodology that combines time-series analysis with client-specific call-driver customization, executed through Excel-based models augmented by manual expert adjustments rather than automated WFM software. Supporting products include custom scheduling with agent-lifestyle optimization, weekly and monthly staffing models and capacity plans, schedule adherence tracking with time-off management, a 4-day WFM Boot Camp training program currently under development, and a published book titled 'Diary of a Workforce Manager.' The methodology is positioned as hand-crafted by practitioners who began their careers as call center agents, with the firm claiming its forecasts outperform those generated by automated WFM software.

Human Numbers generates revenue primarily through recurring monthly service subscriptions starting at $2,000 per client per month, supplemented by one-time book sales at $40 per unit across Amazon, Apple Books, Barnes & Noble, and eBay. The company operates as a single-member-style services LLC with 1-10 employees, no external investors, no disclosed funding rounds, and no parent organization. Its marketing channels are limited to its corporate website and contributions to the Contact Center Pipeline industry publication, reflecting a focused, low-overhead go-to-market approach.

Name

Human Numbers

Legal name

Human Numbers, LLC

Website

https://humannumbers.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Short description

Human Numbers is a Georgia-based, bootstrapped LLC founded in 2008 that provides outsourced forecasting and scheduling services to call centers and related operations using a proprietary 19-point Excel-based methodology, supplemented by a published WFM book and training.

Ownership category

akta.pro rank

Product category

Workforce Management Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

akta.pro secondary industries

Workforce Management & Scheduling (BPACAPAI), Workforce Management & Scheduling Practices (EDABACAL), Workforce Time, Attendance & Scheduling Administration (BPAAAIAI)

Keywords

• Call center forecasting
• Workforce management services
• Contact center scheduling
• WFM staffing models
• Capacity planning services

Headquarters

HQ city

Alpharetta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Forecasting Services: Recurring monthly service providing forecasting and scheduling solutions for call centers. Delivered weekly through tactical meetings with monthly strategic reviews. Clients receive fresh updated forecasts, staffing models, capacity plans, and optimized schedules.
2. Book Sales - Diary of a Workforce Manager: Sale of the book 'Diary of a Workforce Manager' written by Tiffany LaReau, a comprehensive WFM guide covering forecasting, scheduling, reporting, WFM ratios, best practices, and interviewing for WFM jobs.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Human Numbers provides outsourced forecasting, scheduling, staffing-modeling, and capacity-planning services to call centers that lack dedicated WFM software or in-house Workforce Managers. Services are delivered through a proprietary 19-point forecasting methodology combining time-series analysis with client-specific call driver customization, supported by Excel-based models and human expert judgment. Deliverables include weekly updated forecasts, custom schedules, monthly staffing models, capacity plans, and schedule adherence tracking, delivered via weekly tactical meetings and monthly/quarterly strategic reviews.

Product overview

Human Numbers provides a suite of workforce management (WFM) services for call centers, built around its core 19-point forecasting methodology. The primary offerings include Forecasting Services (using a proprietary Excel-based time-series analysis approach), Scheduling Services (weekly schedule generation with lifestyle optimization), and WFM Staffing Models and Capacity Plans (weekly/monthly strategic analysis). Supporting services include Schedule Adherence Tracking with time-off management, the WFM Boot Camp 4-day training program, and the published book 'Diary of a Workforce Manager.' All services are delivered via human expertise rather than software, targeting call centers without dedicated WFM software or Workforce Managers.

Differentiator

Problem solved

Functional benefit

Products and services

• Forecasting Services Workforce forecasting service using the proprietary 19-point methodology with time-series analysis, incorporating historical data, seasonal patterns, growth rates, and customized call driver adjustments to generate more accurate forecasts than standard WFM software. Delivered on a recurring monthly basis with weekly updates.
• Scheduling Services Weekly schedule generation and delivery service that includes pre-planned off-line activity, optimized breaks and lunches, meeting planning, and time-off management, delivered via Outlook and web browser.
• WFM Staffing Models and Capacity Plans Weekly and monthly staffing model analysis including planned vs. required staff comparison, extra capacity and understaffing hours, workload hours, utilization metrics, and Erlang requirements delivered during strategic reviews.
• WFM Boot Camp Training 4-day technical training curriculum in workforce management invented by founder Tiffany LaReau.
• Diary of a Workforce Manager

Quantifiable outcome

• Forecasts consistently outperform those generated by WFM software through their 19-point methodology combined with client-specific call driver customization.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Calabrio: Major WFM software vendor offering forecasting, scheduling, and analytics for contact centers. Most direct competitor for the same WFM forecasting budget; Human Numbers explicitly positions its service as outperforming WFM software like Calabrio's.
• ICM Group: Contact-center consulting and managed services firm offering WFM expertise and operational support. Closest service-oriented peer to Human Numbers — a consultancy rather than a software vendor.
• Alvaria (formerly Aspect Software): WFM and outbound engagement vendor purpose-built for contact centers. Direct overlap in call-center workforce management and scheduling, with similar target customers to Human Numbers.

Broad incumbents

• NICE Ltd. Large enterprise CX/WFM platform with NICE WFM suite for forecasting and scheduling. Competes for the same contact-center WFM budget but as part of a broader customer experience analytics and call-recording portfolio.
• Verint: Enterprise workforce engagement and WFM vendor serving contact centers. Provides AI-augmented forecasting and scheduling — increasingly competing directly with boutique forecasters as automation improves.
• Genesys: Cloud CX platform with native WFM (including Workforce Engagement Management). Operates broadly across contact-center software and competes for the same customer budgets as a horizontal incumbent.

Emerging players

• injixo (by Invision): Cloud-native WFM platform focused on smaller and mid-market contact centers with AI-driven forecasting. Targets the same underserved, often-non-software-equipped segment that Human Numbers serves.
• Monet Software: Cloud WFM solution for small-to-mid-sized contact centers with forecasting and scheduling automation. Closest overlap with Human Numbers' typical customer profile (call centers without dedicated WFM staff).
• Pipkins: WFM vendor with forecasting, scheduling, and performance management for contact centers. Direct overlap in the mid-market WFM niche where Human Numbers' service offering competes.

Others

• SITA (airline-focused contact-center ops consultancy): Provides managed operations and consulting for niche contact-center and customer-service operations (e.g., airline IT and customer support). Adjacent comparability as a service-led contact-center operations provider rather than a direct WFM software competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/human-numbers

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Human Numbers