What Monet Software does

Monet Software is a privately held, for-profit provider of workforce optimization software founded in 2002 and headquartered in Los Angeles, United States. The firm is positioned as a global supplier of workforce optimization solutions targeted at small and medium-sized contact centers — a segment typically underserved by enterprise-focused competitors such as Verint and Calabrio. The company is led by founder Chuck Ciarlo, who holds the combined titles of Chief Executive Officer, Founder, Vice President and General Manager, with Mike Bateman serving as a director. Reported headcount is 11-50 employees, placing Monet firmly in the small-company category.

The company's core offering centers on workforce optimization for the SMB contact center market. However, the available source material provides no disclosed detail on product architecture, underlying technology stack, proprietary features, integration ecosystem, or platform capabilities. There is no documented pricing model, customer roster, named partner ecosystem, awards, patents, geographic coverage list, or marketing/distribution channels. As a result, the technical depth and competitive positioning of the product cannot be independently validated from this data set.

Monet Software's business model mechanics are not disclosed. No pricing tiers, revenue model, customer segmentation, or go-to-market motion are documented. The company has received two funding rounds from SaaS Capital, a SaaS-focused debt capital provider, recorded in June 2013 and June 2017, both with undisclosed investment amounts. The firm has not been acquired, taken public, or restructured according to the available records, and remains independently operating.

Name

Monet Software

Website

https://monetsoftware.com

Company type

Private

Founded year

2002

Headcount range

11–50 employees

Short description

Monet Software is a private, Los Angeles-based provider of workforce optimization software for small and medium-sized contact centers. Founded in 2002 by CEO Chuck Ciarlo, the company employs 11-50 people and has received debt financing from SaaS Capital.

Ownership category

akta.pro rank

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Core offering

Monet Software is a global provider of workforce optimization software solutions designed for small and medium sized contact centers. The company delivers tools that enable forecasting, scheduling, and performance management for contact center operations, helping SMB customers run their workforce more efficiently.

Product overview

Verint offers a unified customer engagement platform with workforce engagement solutions designed for both SMB and enterprise contact centers. The portfolio centers on the Verint Customer Engagement Platform (open platform) combined with specialized products including Verint Workforce Management (enterprise) and Calabrio Workforce Management (SMB/inbound), complemented by quality management solutions (Verint Quality Bot, Calabrio QM Intelligence, Calabrio Conversation Intelligence), Performance Management, and AI capabilities powered by Verint Da Vinci AI and Bots. The Calabrio One sub-brand provides an integrated WFM and QM suite. The platform supports rapid cloud deployment, omnichannel scheduling across voice and digital channels, and scales from small contact centers to large enterprises without requiring platform migration.

Differentiator

Problem solved

Functional benefit

Products and services

• Workforce Optimization Solutions

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Recent moves2 records

Expansion highlights1 record

Broad incumbents

• Genesys: Genesys is a broad cloud contact center platform that bundles workforce engagement management (WEM) features into its Cloud CX offering. While not a pure-play WFM vendor, Genesys competes with Monet for the same customer wallet at the SMB and mid-market levels.
• Talkdesk: Talkdesk is a cloud CCaaS provider that bundles WFM and workforce engagement features into its AI-powered contact center platform, increasingly competing with standalone WFM vendors like Monet at the SMB tier.
• Five9: Five9 is a leading cloud CCaaS provider that integrates WFM, quality management, and analytics into its platform. It competes with Monet for SMB contact center customers who prefer a unified cloud suite over standalone WFM software.
• Cisco (Webex Contact Center): Cisco's Webex Contact Center offers workforce management features as part of its broader collaboration and customer experience portfolio. As a large incumbent, it competes with Monet in mid-market and enterprise segments where integrated suites are preferred over standalone WFM tools.
• 8x8: 8x8 is a unified cloud communications and contact center provider with bundled WFM capabilities. It competes with Monet in the SMB contact center segment by offering an all-in-one alternative to standalone workforce optimization software.

Direct peers

• Verint Systems: Verint (including its Calabrio WFM suite) is the most direct competitor to Monet Software, offering workforce management and quality management for contact centers with explicit SMB and enterprise tiers. Verint's WFM, Quality Bot, and Performance Management products directly overlap Monet's workforce optimization offering.
• Alvaria (formerly Aspect Software): Alvaria is a workforce optimization and contact center software specialist with WFM, quality, and performance management products. Its legacy Aspect WFM business is one of the closest direct competitors to Monet Software in the SMB and mid-market WFM category.
• NICE Ltd. NICE is a global leader in contact center WFM (NICE WFM / Workforce Optimization) and competes directly with Monet for SMB and mid-market contact center customers. Its NICE inContact CCaaS platform bundles WFM features, increasingly overlapping Monet's standalone positioning.
• TCN (TeleDirect): TCN is a cloud-based contact center software provider with built-in WFM, dialer, and compliance features for SMB and mid-market contact centers. It competes directly with Monet for budget-conscious buyers seeking integrated WFM capabilities.

Emerging players

• PlayVox: PlayVox is a cloud-native workforce engagement platform offering quality management, performance management, and coaching for contact centers. It targets similar SMB and mid-market buyers as Monet with a more modern, SaaS-native delivery model.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat3 records

Key highlights4 records

Customer concentration

• Xx.com/MonetSoftware
• Facebookfacebook.com/642890092465362
• LinkedInlinkedin.com/company/3781503

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Monet Software