What Phoenix Software does

Phoenix Software Limited is a UK-based IT solutions and managed services provider headquartered in Pocklington, Yorkshire, founded in 1990 with 251-500 employees. As a wholly-owned subsidiary of FTSE 250-listed Bytes Technology Group, the company completed a strategic transition in July 2026 to focus exclusively on UK public sector clients across 11 verticals — central and local government, defence, policing, fire and rescue, healthcare, further and higher education, schools and trusts, housing, and the charity sector.

The company delivers a portfolio of integrated Microsoft-centric IT solutions, with managed IT services (cloud, backup, end-user computing, IT support) as the core offering. Supporting capabilities span cloud and infrastructure (including proprietary Surveyor Migrate/Modernise tooling), cyber security (the Phoenix Protect SOC), digital workplace, AI and innovation, data and analytics, software licensing (Microsoft and Adobe), ITAM/FinOps (Clarity Portal), physical security via a Verkada partnership, hardware procurement, and sustainable IT solutions. Phoenix sits on key UK government procurement frameworks including the Crown Commercial Service RM6098 and was appointed sole supplier under the Value Added Software Agreement (VOSA) for the Ministry of Defence. It holds ISO 27001/20000-1/9001/14001 certifications, Cyber Essentials Plus, Microsoft Azure Expert MSP status, and multiple Microsoft Partner of the Year awards (2019, 2021, 2023, 2024).

Phoenix generates revenue through four streams: recurring managed IT services delivered via subscription tiers (Bronze, Silver, Gold, Platinum), project-based IT solutions and consulting, software licensing resale (Microsoft and Adobe volume licensing), and hardware/device sales. Distribution is sales-led via direct enterprise engagement with public sector buyers and specialist sector teams, supplemented by framework agreements — most notably a £75m three-year MoD contract running September 2025 to August 2028 under VOSA, which consolidates COTS software procurement across the department.

Name

Phoenix Software

Legal name

Phoenix Software Limited

Website

https://phoenixs.co.uk

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

251–500 employees

Short description

Phoenix Software is a UK-based IT solutions and managed services provider serving exclusively the UK public sector across 11 verticals. A Bytes Technology Group subsidiary, it delivers Microsoft-centric managed IT, cloud, cyber security, AI, and licensing services via Crown Commercial frameworks.

Ownership category

akta.pro rank

Product category

IT Managed Services

NAICS

Computer Facilities Management Services (541513), Security Systems Services (except Locksmiths) (561621), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Security Managed Services (CSPM/CWPP/CNAPP) (BPAEADAF)

akta.pro secondary industries

Cloud-Managed & Managed Security Systems Services (Remote Monitoring, Maintenance) (BPAKAGAJ), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), Software Asset Management (SAM) & License Compliance (BPAEAOAB)

Keywords

• IT managed services
• Public sector IT solutions
• Cloud infrastructure services
• Cyber security services
• Software licensing procurement

Headquarters

HQ city

York

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services revenue from delivering IT support, cloud management, security operations, and endpoint management to public sector clients. Services are delivered as subscription-based contracts with tiered service levels (Bronze, Silver, Gold, Platinum).
2. IT Solutions and Consulting: One-time and project-based revenue from implementing IT solutions including cloud migration, cybersecurity implementation, digital workplace transformation, and adoption/change management services.
3. Software Licensing: Revenue from software licensing resale and procurement services, including Adobe and Microsoft volume licensing programs, providing budget predictability and licence management for public sector organisations.
4. Hardware and Devices: Revenue from hardware procurement including Microsoft Surface, Dell devices, servers, storage, and physical security equipment for public sector clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Phoenix Software is a dedicated public sector IT solutions and managed services provider. It plans, builds, delivers, deploys, protects, optimises and innovates technology for UK public sector organisations across 11 verticals. Its core offering is an integrated portfolio of managed IT services (managed cloud, managed backup, end-user computing, IT support) supported by cloud and infrastructure, cyber security (including the proprietary Phoenix Protect SOC), digital workplace, AI/innovation, data and analytics, software licensing (Adobe/Microsoft), ITAM/FinOps, hardware, and physical security solutions.

Product overview

Phoenix Software is a dedicated public sector IT and managed services provider offering a comprehensive portfolio of integrated solutions. The core offering consists of Managed IT Services as the umbrella service covering managed cloud, backup and recovery, end-user computing, and IT support. Supporting this are specialised service lines including Cloud and Infrastructure Solutions (hybrid, multi-cloud, public/private cloud), Cyber Security Services, Physical Security Solutions (via Verkada partnership), Digital Workplace Solutions, Adoption and Change Management Services, AI and Innovation Solutions, Data and Analytics Solutions, Software Licensing Services, ITAM and FinOps Services, Hardware and Devices Solutions, and Sustainable IT Solutions. The company delivers managed services across 11 public sector verticals including central government, local government, healthcare, education, defence, policing, fire and rescue, and housing. Notable branded offerings include Phoenix Protect (SOC-based managed security service), Managed Cloud Operations for Azure, and Surveyor Migrate/Modernise for Azure migration.

Differentiator

Problem solved

Functional benefit

Brands

• Phoenix Protect: Managed security service offering including Security Operations Centre (SOC) for 24/7 monitoring, detection, and response.
• Phoenix Out Loud
• Sentinel

Products and services

• Managed IT Services Umbrella managed IT service covering managed cloud services, managed backup and recovery, managed end-user computing and managed IT support, acting as an extension of public-sector clients' internal IT teams.
• Cloud and Infrastructure Solutions Cloud and data-centre modernisation, migration and management across hybrid, multi-cloud, public cloud and private cloud environments for UK public-sector organisations.
• Cyber Security Services Cyber security solutions covering governance, risk and compliance (GRC), application security, data backup and recovery, email security, endpoint security, identity security, network security and security awareness training for the UK public sector.
• Physical Security Solutions Cloud-based physical security platform (delivered via Verkada partnership) offering CCTV cameras, environmental sensors, access control, intercoms, alarms and workplace visitor management.
• Digital Workplace Solutions Digital workplace solutions covering accessibility and inclusion, productivity and collaboration, employee experience, endpoint and device management and virtual desktops and applications.
• Adoption and Change Management Services Microsoft workshops and Adobe workshops that help public-sector organisations embrace new technologies, drive adoption and maximise the value of technology investments.
• AI and Innovation Solutions AI and innovation services including AI in the workplace, chatbots, Internet of Things, data science and machine learning and process automation powered by Microsoft technologies.
• Data and Analytics Solutions Data management, data analytics, data automation and data visualisation services that help organisations manage, analyse and extract value from data.
• Software Licensing Services Software licensing procurement and management for Adobe and Microsoft, including volume licensing programmes and subscription-based models that provide budget predictability and licence management for the UK public sector.
• ITAM and FinOps Services IT asset management and FinOps services including Effective Licence Position Service, Software Optimisation Service, Cloud Cost Optimisation Services and the proprietary Clarity Portal for IT asset visibility and cloud spend control.
• Hardware and Devices Solutions Procurement of IT hardware and devices including Microsoft Surface, Dell Technologies devices, servers, data storage and backup solutions for public-sector clients.
• Sustainable IT Solutions Sustainable IT offering helping organisations reduce carbon emissions and minimise waste through cloud migration, hardware lifecycle management and AI-powered sustainability tracking (including the Sustainability App for Microsoft Teams).
• Phoenix Protect Managed Service Proprietary 24/7 Security Operations Centre (SOC) managed service providing continuous monitoring, detection and response for organisations including universities, councils, charities and other public-sector bodies.
• Managed Cloud Operations for Azure Managed cloud operations service ensuring cloud environment availability and accessibility with 24/7 monitoring and optimisation for Microsoft Azure.
• Managed Backup and Recovery Services Managed disaster recovery and backup services protecting organisations from data loss caused by accidental deletion, system failure and cyber attacks (delivered with partner Harbor).
• Managed IT Support Services Managed reactive support, managed IT transformation support and managed IT monitoring and alerting services available in Bronze, Silver, Gold and Platinum tiers.
• Surveyor Migrate and Modernise Azure migration services combining Surveyor Migrate (fast workload transfer) and Surveyor Modernise (strategic multi-stage application portfolio modernisation) with a strategic multi-stage modernisation plan aligned to business goals.

Quantifiable outcome

• 99% SLA achieved across all managed services
• +4 more outcomes

Named customers23 records

Segments11 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature4 records

Partnerships

42 partnerships are on record, tiered core, key and supporting.

• MicrosoftcoreTechnology or IntegrationFlagship strategic partnership with Microsoft spanning Solutions Partner designations across Modern Work, Security, Infrastructure Azure, Data and AI, Business Applications, and Digital and App Innovation. Holds Microsoft Azure Expert MSP status, FastTrack Partner status, and Microsoft Intelligent Security Association membership. Multiple Microsoft Partner of the Year awards including UK Partner of the Year 2021 and Modern Endpoint Management Partner of the Year 2023.
• AdobecoreChannel Partner/ Reseller/ DistributorAdobe Platinum Reseller and Education Elite partner offering Adobe software licensing, document cloud, and creative cloud applications. Won Adobe Best Retention Program 2023 award.
• Dell TechnologiescoreChannel Partner/ Reseller/ DistributorDell Technologies Titanium Partner providing devices, servers, storage solutions, and backup and recovery solutions for public sector organisations.
• VMware by BroadcomkeyTechnology or IntegrationVMware Premier Partner with multiple competencies including Ransomware and Disaster Recovery, Public Cloud Protection, and Microsoft 365 Protection. Won VMware Industry Award 2023.
• SophoskeyChannel Partner/ Reseller/ DistributorSophos Platinum Partner providing cyber security solutions to public sector. Won Sophos Public Sector Partner of the Year 2023.
• VerkadakeyChannel Partner/ Reseller/ DistributorProvides cloud-based physical security solutions including CCTV cameras, environmental sensors, access control, intercoms, alarms, and workplace visitor management through Verkada's integrated command platform.
• CiscosupportingTechnology or IntegrationCisco partner providing network infrastructure and security solutions.
• CrowdStrikesupportingTechnology or IntegrationCrowdStrike endpoint protection partner for cyber security solutions.
• Palo Alto NetworkssupportingTechnology or IntegrationPalo Alto Networks partner for next-generation firewall and cyber security solutions.
• FortinetsupportingTechnology or IntegrationFortinet partner for network security solutions.
• VeeamsupportingTechnology or IntegrationVeeam Pro Partner Platinum Reseller with competencies in Ransomware and Disaster Recovery, Public Cloud Protection, and Microsoft 365 Protection for data backup and recovery solutions.
• HPsupportingChannel Partner/ Reseller/ DistributorHP Silver Partner for hardware devices and printing solutions.
• IBMsupportingTechnology or IntegrationIBM Premier Business Partner for enterprise technology solutions.
• OraclesupportingChannel Partner/ Reseller/ DistributorOracle Gold Partner for database and cloud solutions.
• ZscalersupportingTechnology or IntegrationZscaler partner for cloud security solutions.
• BarracudasupportingTechnology or IntegrationBarracuda Premier Partner for email security, network security, and data protection solutions.
• WasabisupportingTechnology or IntegrationWasabi Partner Network member for hot cloud storage solutions.
• NetAppsupportingChannel Partner/ Reseller/ DistributorNetApp Gold Partner for data storage and data management solutions.
• MimecastsupportingChannel Partner/ Reseller/ DistributorMimecast Elite Partner for email security and management.
• CitrixsupportingChannel Partner/ Reseller/ DistributorCitrix Partner Gold Solution Advisor for virtualisation and workspace solutions.
• ServiceNowsupportingTechnology or IntegrationServiceNow partner for IT service management and workflow automation.
• RubriksupportingTechnology or IntegrationRubrik partner for data protection and backup.
• TenablesupportingTechnology or IntegrationTenable partner for vulnerability management and cyber exposure solutions.
• MandiantsupportingTechnology or IntegrationMandiant partner for threat intelligence and incident response.
• CheckmarxsupportingTechnology or IntegrationCheckmarx partner for application security testing.
• KnowBe4supportingTechnology or IntegrationKnowBe4 partner for security awareness training.
• BeyondTrustsupportingTechnology or IntegrationBeyondTrust partner for privileged access management and secure remote access.
• BlackBerrysupportingTechnology or IntegrationBlackBerry partner for mobile security and endpoint management.
• DruvasupportingTechnology or IntegrationDruva partner for cloud data protection and backup.
• Trend MicrosupportingChannel Partner/ Reseller/ DistributorTrend Micro Gold Partner for cloud and network security solutions.
• ArcservesupportingChannel Partner/ Reseller/ DistributorArcserve Advanced Partner for data backup and disaster recovery.
• VeritassupportingChannel Partner/ Reseller/ DistributorVeritas partner for enterprise data protection and compliance.
• OktasupportingTechnology or IntegrationOkta partner for identity and access management.
• LansweepersupportingTechnology or IntegrationLansweeper partner for IT asset discovery and management.
• Simpson AssociatessupportingTechnology or IntegrationSimpson Associates partner for data analytics and visualisation solutions.
• SplunksupportingTechnology or IntegrationSplunk partner for machine data analytics and operational intelligence.
• ThalessupportingTechnology or IntegrationThales partner for hardware security modules and data protection.
• McAfeesupportingChannel Partner/ Reseller/ DistributorMcAfee Security Alliance Premier Partner for endpoint and network security.
• Rapid7supportingTechnology or IntegrationRapid7 partner for vulnerability management and security analytics.
• CISP Approved MembersupportingOthersCISP (Cyber Information Sharing Platform) approved member for UK cyber security intelligence sharing.
• GreensafesupportingOthersPartnership with Greensafe for effective and responsible management of electronic waste supporting organisational sustainability objectives.
• HarborsupportingImplementation/ SI/ Consulting PartnerHarbor partnership for managed backup and recovery services delivery, helping organisations recover quickly and cost-effectively from disruptions.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/PhoenixYork
• LinkedInlinkedin.com/company/phoenix-software

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Phoenix Software