Quality Unit
Quality Unit is a bootstrapped Central European B2B SaaS company that builds cloud applications for e-commerce merchants, offering Post Affiliate Pro (affiliate tracking), LiveAgent (multi-channel help desk), and FlowHunt (no-code AI chatbots) to over 30,000 businesses globally.
- Company typePrivate
- Founded2004
- HeadquartersValley Cottage, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Quality Unit does
Quality Unit is a privately held, bootstrapped B2B cloud software company founded in 2004 and headquartered in Bratislava, Slovakia, with a US subsidiary (Quality Unit, LLC) in Wilmington, Delaware and a Czech entity (AiMingle, s.r.o.) in Prague. The company develops and markets three core SaaS products targeted primarily at e-commerce merchants and SMB/mid-market customers: Post Affiliate Pro (affiliate program tracking software, in market since 2005 and used by 30,000+ businesses), LiveAgent (multi-channel help desk software consolidating email, live chat, social media, knowledge base, and voice, launched as chat in 2006 and expanded to multichannel in 2011), and FlowHunt (a no-code AI chatbot and automation platform launched more recently). The underlying technology is a cloud-hosted SaaS architecture, originally migrated to a redesigned cloud infrastructure in 2014, with API-based integration capabilities into customer systems. The company also historically operated a custom web application development practice alongside its own product line.
Quality Unit monetizes all three products through subscription-based SaaS plans sold primarily via self-serve product websites under a product-led growth motion, with no outbound sales team evident in the source material. Pricing is not publicly disclosed; plans appear to be quote-based. Distribution relies on product websites, customer testimonials, comparison-platform presence (Trustpilot, Capterra, GetApp), and the company's own affiliate program. The customer base spans more than 30,000 businesses and 150M end users worldwide, including enterprise references such as Huawei, Orange, Digicert, Virginia Tech, and TrustPay, alongside mid-market and SMB customers such as sli.do, Study Portals, and SEOprofiler. Quality Unit has remained founder-owned and bootstrapped throughout its 20-year history, with no disclosed external investment, and is led by founders Andrej Harsani (CEO), Viktor Zeman (co-founder & CEO), and CTO Vladimír Bottlík.
Quality Unit firmographics
Firmographics- Name
- Quality Unit
- Legal name
- Quality Unit, s. r. o.
- Website
- https://qualityunit.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Quality Unit is a bootstrapped Central European B2B SaaS company that builds cloud applications for e-commerce merchants, offering Post Affiliate Pro (affiliate tracking), LiveAgent (multi-channel help desk), and FlowHunt (no-code AI chatbots) to over 30,000 businesses globally.
- Ownership category
- akta.pro rank
Quality Unit industry classification
Industry- Product category
- Business Software (Customer Engagement & Marketing)
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)
- akta.pro secondary industry
- B2B Demand Generation & Lead Nurture Agencies (BPAFAKAA)
Keywords
Where Quality Unit is headquartered
LocationHeadquarters
- HQ city
- Valley Cottage
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Quality Unit business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: Quality Unit generates revenue through subscription-based SaaS plans for its three main products: Post Affiliate Pro, LiveAgent, and FlowHunt. Products are offered as hosted/cloud solutions with various pricing tiers based on features and usage.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Quality Unit product offering
Product offeringCore offering
Quality Unit develops and sells a portfolio of B2B cloud software products aimed at e-commerce merchants and SMBs. Its three flagship offerings are Post Affiliate Pro (affiliate program tracking software), LiveAgent (multi-channel help desk and live chat software), and FlowHunt (a no-code AI chatbot and automation platform). All products are delivered as hosted SaaS subscriptions accessible directly from the company's product websites.
Product overview
Quality Unit develops a portfolio of B2B cloud software products for e-commerce merchants. The portfolio includes three core offerings: Post Affiliate Pro (affiliate tracking software), LiveAgent (multi-channel help desk and customer service software), and FlowHunt (no-code AI automation and chatbot platform). Post Affiliate Pro and LiveAgent have been flagship products since the mid-2000s, while FlowHunt represents the company's expansion into AI-powered automation tools.
Differentiator
Problem solved
Functional benefit
Brands
- Post Affiliate Pro: Affiliate tracking software, #1 ranked affiliate software trusted by more than 27,000 companies worldwide. Since 2005, more than 30,000 businesses have used the software.
- LiveAgent
- FlowHunt
Products and services
- Post Affiliate Pro Affiliate program tracking software that powers affiliate programs ranging from individual programs to mid-market and enterprise-level affiliate networks. It provides rock-solid tracking and an extensive feature set for managing affiliate performance, commissions, and campaigns. Trusted by more than 27,000 companies worldwide.
- LiveAgent Multi-channel help desk and customer service software that consolidates email, live chat, social media, knowledge base, and voice support into a single unified platform. Ranked #1 customer service solution for SMB by G2Crowd in 2017.
- FlowHunt
Companies that use Quality Unit
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
Quality Unit technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature4 records
Quality Unit partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights5 records
Quality Unit competitors and assessment
Company assessmentDirect peers
- Zendesk: Zendesk is a leading cloud-based help desk and customer service platform serving SMBs through enterprise. It directly competes with LiveAgent across live chat, ticketing, and multi-channel support, and is the canonical benchmark for the category.
- Freshworks (Freshdesk): Freshworks' Freshdesk is a multi-channel customer support SaaS targeting SMBs and mid-market — the same horizontal segment LiveAgent serves — making it a direct peer in product, pricing, and go-to-market.
- Intercom: Intercom provides live chat, help desk, and AI-powered customer service workflows. It overlaps with LiveAgent on live chat and ticketing and increasingly competes in AI-augmented support.
- Impact: Impact is a partnership and affiliate marketing platform that directly competes with Post Affiliate Pro in affiliate tracking, attribution, and program management for e-commerce and SaaS merchants.
- PartnerStack: PartnerStack is a B2B partner ecosystem platform for affiliate, referral, and reseller programs. It targets the same merchant use cases as Post Affiliate Pro, with a similar horizontal SMB-to-mid-market positioning.
- Tapfiliate: Tapfiliate is an affiliate tracking SaaS aimed at e-commerce and SaaS companies — a direct SMB competitor to Post Affiliate Pro with overlapping feature sets in tracking, commissions, and integrations.
- Zoho Desk: Zoho Desk is a context-aware help desk platform part of the broader Zoho suite. It overlaps with LiveAgent across ticketing, multi-channel support, and SMB targeting, with similar self-serve onboarding economics.
- Tidio: Tidio offers live chat, chatbots, and help desk functionality aimed at SMB e-commerce merchants — overlapping closely with LiveAgent's target segment and with emerging AI chatbot features adjacent to FlowHunt.
- n8n: n8n is a workflow automation platform with AI agent capabilities and a visual node-based builder. It directly competes with FlowHunt in no-code AI agent and process automation for technical and non-technical users.
Broad incumbents
- HubSpot Service Hub: HubSpot Service Hub is a help desk and customer service module within the broader HubSpot CRM platform. It competes with LiveAgent as part of a wider portfolio rather than as a standalone support product.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Quality Unit social profiles
Digital presenceQuality Unit financial estimates
Financial estimateRevenue estimate
Valuation estimate
Quality Unit leadership team
Management profileNumber of profiles
Profiles3 records
Quality Unit subsidiaries and ownership
Company hierarchySubsidiaries1 record
Quality Unit funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Quality Unit M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Quality Unit
What does Quality Unit do?
Quality Unit develops and sells a portfolio of B2B cloud software products aimed at e-commerce merchants and SMBs. Its three flagship offerings are Post Affiliate Pro (affiliate program tracking software), LiveAgent (multi-channel help desk and live chat software), and FlowHunt (a no-code AI chatbot and automation platform). All products are delivered as hosted SaaS subscriptions accessible directly from the company's product websites.
Is Quality Unit a public or private company?
Quality Unit is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Quality Unit founded?
Quality Unit was founded in 2004. It employs 101 to 250 people.
Where is Quality Unit based?
Quality Unit is headquartered in Valley Cottage, United States, in the North America region.
How does Quality Unit make money?
One revenue line is on record: saaS Subscription.
Who are Quality Unit's main competitors?
Direct peers on record are Zendesk, Freshworks (Freshdesk), Intercom, Impact, PartnerStack, Tapfiliate, Zoho Desk, Tidio and n8n. HubSpot Service Hub is listed as a broad incumbent.
Does Quality Unit have an API?
No public API is recorded for Quality Unit.
What industry is Quality Unit in?
Quality Unit's product category is Business Software (Customer Engagement & Marketing). Its primary akta.pro industry code is HDAAAGAJ, B2B SaaS & Enterprise Personalization (CRM, Sales, Support), with a secondary code of BPAFAKAA, B2B Demand Generation & Lead Nurture Agencies. Its NAICS code is 513210 and its SIC code is 7372.