Ozcare
Ozcare is a Queensland non-profit providing aged care, home care, retirement living, disability support, dementia advisory, and hospital services. It operates 21 residential aged care facilities, retirement villages, and Canossa Private Hospital, serving over 28,000 Queenslanders annually as a Special Work of St Vincent de Paul Society Queensland.
- Company typePrivate
- Founded1996
- HeadquartersBrisbane, Australia
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What Ozcare does
Ozcare is a non-profit aged care and community services organisation headquartered in Fortitude Valley, Brisbane, Queensland, Australia, established in 1996 as a Special Work of St Vincent de Paul Society Queensland. The organisation delivers an integrated continuum of services for older Australians, people with disabilities, and vulnerable Queenslanders, including 21 residential aged care facilities (1,761 licensed beds), the federally-funded Support at Home program (replacing Home Care Packages), five retirement villages (293 independent living units), day respite centres, in-home nursing and allied health services, a dementia advisory and support service, NDIS support coordination, the Queensland Community Support Scheme, and Assistance with Care and Housing for homeless seniors. Ozcare also operates the 94-bed Canossa Private Hospital (acquired December 2020 from the Canossian Sisters) and provides immunisation services, with 588,015 immunisations administered as at 30 June 2022.
The business model is funded principally by Australian Government and Queensland Government subsidies (AUD 200.3M of AUD 330.3M total revenue in FY22, or ~60.6%), supplemented by resident and client fees (AUD 109.8M, ~33.2%), accommodation income from retirement village ingoing contributions and refundable accommodation deposits (AUD 11.9M, ~3.6%), and donations and bequests. Government funding flows are indexed and recurring, while client fees are means-tested and regulated. Distribution is overwhelmingly direct-to-consumer via 51+ physical locations across Queensland (Burleigh Heads to Port Douglas), a centralised 1800 Ozcare contact centre, and a referral network of healthcare professionals. Marketing is primarily content-led through the website, blog, and Facebook presence.
Ozcare operates as a company limited by guarantee under St Vincent de Paul Society Queensland with no external shareholders or venture funding; the sole member is St Vincent de Paul Queensland. Governance is via a board chaired by Robert Baker (ex-PwC Managing Partner, Audit), with CEO Kevin Mercer (35+ years executive experience, 17 years in social services/aged care/NDIS/retirement living, former CEO of St Vincent de Paul Society Queensland). The workforce of nearly 5,000 staff and 120 volunteers is supported by centralised functions including Construction & Property, Brand & Communications, Digital Transformation, and People, with ISO 9001:2015 quality certification and full aged care accreditation. Strategic direction is set by the Ozcare Strategic Vision 2022-2026, executed through ongoing retirement living development (Rendu Towers, Reflections on the Bay, Parkwood Gardens Labrador) and selective acquisitions from religious-order operators transitioning out of aged care.
Ozcare firmographics
Firmographics- Name
- Ozcare
- Legal name
- Ozcare
- Website
- https://ozcare.org.au
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Ozcare is a Queensland non-profit providing aged care, home care, retirement living, disability support, dementia advisory, and hospital services. It operates 21 residential aged care facilities, retirement villages, and Canossa Private Hospital, serving over 28,000 Queenslanders annually as a Special Work of St Vincent de Paul Society Queensland.
- Ownership category
- akta.pro rank
Ozcare industry classification
Industry- Product category
- Aged Care Services
- NAICS
- Assisted Living Facilities for the Elderly (623312), Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Skilled Nursing Care Facilities (8051)
- akta.pro primary industry
- General Assisted Living Facilities (HLADABAA)
- akta.pro secondary industries
- Chronic Care & Complex Care Management (HSABAIAD), Dementia Personal Care (ADLs) Support (HSABAEAB), Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC), 24/7 Rotating Shift In-Home Care (Multiple Caregivers) (HSABAHAA)
Keywords
Where Ozcare is headquartered
LocationHeadquarters
- HQ city
- Brisbane
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Ozcare business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others
Revenue model
- Government Subsidies: Ozcare receives substantial government funding from Australian Government (Department of Health, National Disability Insurance Agency) and Queensland Government (Queensland Health, Queensland Community Support Scheme) to fund aged care, community care, and health services.
- Resident and Client Fees: Fees charged to residents for aged care living including basic daily fees, accommodation payments, and means-tested care fees. Also includes fees for home care packages, NDIS services, and day respite.
- Accommodation Income: Revenue from retirement village residents including ingoing contributions, accommodation bonds, refundable accommodation deposits (RADs), and exit fees. 2021/22 income: $11.9 million.
- Hospital Services: Revenue from Canossa Private Hospital services including day surgery, oncology, palliative care, rehabilitation, and general medicine services.
- Donations and Bequests: 100% of donations and bequests go directly to specified services with no administration charges.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Support at Home program with classification levels |
| Subscription | Daily | Residential Aged Care fees |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels6 records
Ozcare product offering
Product offeringCore offering
Ozcare is a not-for-profit provider of integrated aged care, home care, retirement living, disability (NDIS), dementia advisory, day respite, allied health, and private hospital services across Queensland. It operates 21 residential aged care facilities, 5 retirement villages, day respite centres, and a 94-bed private hospital (Canossa), delivering personalised in-home and residential care to older Australians, people with disabilities, and their families through a workforce of nearly 5,000 staff across 51+ locations.
Product overview
Ozcare is a not-for-profit aged care and community services organisation offering a comprehensive suite of integrated services for older Australians and people with disabilities. The core offering consists of 21 residential aged care facilities, the Support at Home program (Australian Government in-home aged care initiative), retirement villages, day respite centres, nursing and allied health services, dementia advisory services, and NDIS support coordination. These services are delivered through a workforce of nearly 5,000 staff across 51+ locations in Queensland. The organisation also operates Canossa Private Hospital and provides specialised services including Assistance with Care and Housing, Queensland Community Support Scheme, and immunisation services. Ozcare is a Special Work of St Vincent de Paul Society Queensland.
Differentiator
Problem solved
Functional benefit
Brands
- Ozheart: Staff recognition award program honoring employees who demonstrate exceptional care and kindness
Products and services
- Support at Home An Australian Government in-home aged care program providing personalised packages of care with dedicated Care Partners and wrap-around services to help older Australians live well at home. The program replaces Home Care Packages and the Short-Term Restorative Care Programme, with classification levels based on care needs.
- Residential Aged Care Facilities 21 residential aged care facilities across Queensland providing permanent residential care, residential respite care, dementia-friendly care, and couples accommodation. Includes 24-hour support from registered nurses and carers, allied health services, fresh meals prepared onsite, and social activities. Operates 1,761 residential aged care bed licenses.
- Retirement Villages Five retirement living communities across Queensland offering independent living units with 1, 2 and 3 bedroom options, flexible entry pricing, and VIP access to Ozcare's aged care services. 293 retirement living units operate across the portfolio, with additional villages under construction at Newstead and Labrador.
- Day Respite Centres Day respite centres providing social activities, outings, and transport for seniors and NDIS participants. They provide much-needed respite for family carers who can use the time to attend appointments, work, or handle personal matters.
- Dementia Advisory and Support Service Statewide information and support service for people with dementia and their families throughout Queensland. Provides support through diagnosis processes, helps families come to terms with dementia, suggests strategies for living well with dementia, and delivers informative workshops to other health and aged care providers.
- Nursing Services Specialised nursing services provided in clients' homes or at clinics, including management of health conditions, recovery support from illness, injury or surgery, and expert palliative care delivered by highly skilled and qualified nurses.
- Allied Health Services Multidisciplinary team of health professionals including Physiotherapists, Occupational Therapists, Dietitians, Exercise Physiologists, and Social Workers delivering home visits to address a range of health and wellbeing issues for clients.
- Canossa Private Hospital A 94-bed private hospital in Brisbane's western suburbs offering day surgery, general medicine, oncology, palliative care, and rehabilitation services with holistic and compassionate patient care. Operates to National Safety and Quality Health Service Standards.
- National Disability Insurance Scheme (NDIS) Services Registered NDIS provider delivering support coordination, personal care, domestic assistance, social support, and transport to Queenslanders living with disability. Served 932 NDIS clients as at 30 June 2022.
- Queensland Community Support Scheme (QCSS) Queensland Government-funded support services for clients under 65 who are not eligible for NDIS but need assistance due to chronic health or disability-related needs. Helps clients manage day-to-day life in their own homes. Served 321 clients as at 30 June 2022.
- Assistance with Care and Housing (ACH) Support teams operating in Brisbane, Sunshine Coast and Cairns helping seniors who are homeless or at risk of homelessness to find accommodation, relocate, and link into health, community care, welfare, and support services.
- Commonwealth Home Support Programme (CHSP) Entry-level Australian Government-funded home support services for older people to help them live independently at home, including domestic assistance and other basic support services delivered through the Commonwealth Home Support Programme.
- Immunisation Services Community immunisation services offered by Ozcare to Queenslanders, administered 588,015 immunisations as at 30 June 2022.
Quantifiable outcome
- Over 28,000 Queenslanders helped in 2021-22
- +4 more outcomes
Companies that use Ozcare
Customer profileNamed customers12 records
Segments8 records
Ideal customer profiles8 records
Ozcare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Ozcare partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered major, core, minor and moderate.
- Missionary Franciscan Sisters of the Immaculate ConceptionmajorThe Sisters transferred Delamore Retirement Community to Ozcare on 28 February 2022. Ozcare continues the 32-year legacy of the Sisters, ensuring the esteemed reputation and spirit of Delamore continues.
- St Vincent de Paul Society QueenslandcoreOzcare is a Special Work of St Vincent de Paul Society Queensland, established as a mission-driven organization inspired by the Vincentian spirit. The Society is a lay Catholic organization founded by Blessed Frederic Ozanam, and Ozcare operates as its aged care and community services arm in Queensland.
- Royal Commission into Aged Care Quality and SafetyminorOzcare is an active participant in national working groups and committees implementing recommendations from the Royal Commission into Aged Care Quality and Safety, staying at the forefront of pending changes in the aged care sector.
- Institute of Urban Indigenous HealthmoderateOzcare has an established partnership with the Institute of Urban Indigenous Health and is committed to implementing its Reconciliation Action Plan (RAP) to work closer with Aboriginal and Torres Strait Islander communities.
- Queensland Health and Local Public Health UnitsmoderateOzcare maintains a close working relationship with Queensland Health and local Public Health Units for COVID-19 management and outbreak protocols in aged care facilities, hospital, and day respite centers.
- Australian Government (Department of Health, Department of Social Services, Department of Veterans' Affairs)coreOzcare receives significant government funding from Australian Government programs including aged care subsidies, home care packages, NDIS funding, and veteran care services. Ozcare's wide range of services are made possible by funding from Australian Government programs.
- Queensland Government (Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships, Queensland Health)coreOzcare receives Queensland Government funding through Queensland Health for hospital services and Department of Seniors for community support schemes. Ozcare's services are made possible by funding from Queensland Government programs.
- Toyota Finance Australia LimitedminorOzcare leases a significant number of motor vehicles under short-term leases with purchase options from Toyota Finance Australia Limited for service delivery to clients across Queensland.
- Canossian SistersmajorThe Canossian Sisters originally established Canossa Private Hospital. Ozcare acquired the Canossa business on 1 December 2020, with deferred consideration payable to the Canossian Sisters through 2024.
Scale indicators20 records
Recent moves13 records
Expansion highlights6 records
Ozcare competitors and assessment
Company assessmentDirect peers
- Bolton Clarke (formerly RSL Care + RDNS): One of Australia's largest not-for-profit aged care providers offering residential aged care, home care, retirement living, and allied health services. Direct competitor to Ozcare in integrated service delivery across Queensland and other states, with comparable scale and operating model.
- BlueCare (UnitingCare Queensland): UnitingCare Queensland's aged and community care arm operating residential aged care facilities, home care packages, and retirement living across Queensland. Directly competes with Ozcare in the same Queensland geography with similar service breadth and faith-based not-for-profit structure.
- Regis Healthcare: ASX-listed residential aged care provider operating 68+ facilities across Australia. Comparable in residential care service line and bed-license-based operating model, though for-profit and geographically broader than Ozcare.
- Opal HealthCare: Major private residential aged care provider in Australia with 80+ facilities. Operates in overlapping service categories (residential aged care, respite, dementia care) and competes for both residents and care staff in the Queensland market.
- Estia Health: ASX-listed aged care provider operating around 60 residential aged care facilities across Australia. Directly comparable in core residential aged care service line, government funding reliance, and operational model with shared labor and regulatory pressures.
- Catholic Healthcare: Faith-based not-for-profit aged care provider operating residential aged care, home care, and retirement living across NSW, QLD, and VIC. Closely comparable faith-based mission, integrated service model, and not-for-profit structure to Ozcare.
- Mercy Health Australia: Faith-based Catholic not-for-profit providing residential aged care, home care, retirement living, and health services across Australia. Kevin Mercer (Ozcare CEO) previously held senior executive roles at Mercy Health, indicating direct operational and cultural comparability.
- Aveo Group: Major ASX-listed retirement village operator with around 90 communities across Australia. Directly comparable retirement living product offering and RAD/DMF revenue model, though focused exclusively on retirement living rather than aged care.
Broad incumbents
- Bupa Aged Care Australia: Subsidiary of global health insurer Bupa, operating residential aged care facilities and some home care services in Australia. Broader healthcare portfolio but directly competes with Ozcare in residential aged care, hospital services (Bupa Dental, optical), and care staffing.
- Calvary Health Care: Faith-based not-for-profit operating public and private hospitals, residential aged care, and community care services across Australia. Directly comparable in hospital services (Canossa), residential aged care, and community care, with broader geographic and service footprint than Ozcare.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Ozcare social profiles
Digital presenceOzcare compliance and trust
Trust signalCompliance4 records
Ozcare financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ozcare leadership team
Management profileNumber of profiles
Profiles17 records
Ozcare subsidiaries and ownership
Company hierarchySubsidiaries1 record
Ozcare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ozcare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ozcare
What does Ozcare do?
Ozcare is a not-for-profit provider of integrated aged care, home care, retirement living, disability (NDIS), dementia advisory, day respite, allied health, and private hospital services across Queensland. It operates 21 residential aged care facilities, 5 retirement villages, day respite centres, and a 94-bed private hospital (Canossa), delivering personalised in-home and residential care to older Australians, people with disabilities, and their families through a workforce of nearly 5,000 staff across 51+ locations.
Is Ozcare a public or private company?
Ozcare is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Ozcare founded?
Ozcare was founded in 1996. It employs 1,001 to 5,000 people.
Where is Ozcare based?
Ozcare is headquartered in Brisbane, Australia, in the Oceania region.
How does Ozcare make money?
Five revenue lines are on record. Government Subsidies are the primary driver. The others are resident and Client Fees, accommodation Income, hospital Services and donations and Bequests.
Who are Ozcare's main competitors?
Direct peers on record are Bolton Clarke (formerly RSL Care + RDNS), BlueCare (UnitingCare Queensland), Regis Healthcare, Opal HealthCare, Estia Health, Catholic Healthcare, Mercy Health Australia and Aveo Group. Broad incumbents are Bupa Aged Care Australia and Calvary Health Care.
Does Ozcare have an API?
No public API is recorded for Ozcare.
What industry is Ozcare in?
Ozcare's product category is Aged Care Services. Its primary akta.pro industry code is HLADABAA, General Assisted Living Facilities, with a secondary code of HSABAIAD, Chronic Care & Complex Care Management. Its NAICS code is 623312 and its SIC code is 8050.