Catholic Healthcare

What Catholic Healthcare does

Catholic Healthcare Limited is a not-for-profit aged care provider operating across New South Wales and South East Queensland, supporting over 13,000 clients and 10,000+ residents through an integrated continuum of care services. Founded in 1994 and building on a 150-year Catholic mission heritage, the organisation operates more than 50 residential aged care homes, multiple retirement living communities, home care programs, and health and wellness centres. The service portfolio spans four core lines: Home Care (the government-subsidised Support at Home program plus fee-for-service Private Home Care), Residential Aged Care (24/7 permanent, dementia, palliative, respite, and psychogeriatric care), Retirement Living Communities, and Health & Wellness Programs (including Allied Health, Mind+Move, and Stepping On fall prevention). Specialty offerings include Hoarding and Squalor Support, Spiritual and Pastoral Care, Chantal Cottage dementia/respite care, and the Connected Communities future-development initiative.

The technology backbone comprises the AlayaCare third-party home care management platform, the Catholic Healthcare mobile application, and the proprietary Inspirit Model of Care relationship-centered framework. Technology plays a supporting rather than differentiating role; the competitive positioning rests on physical infrastructure, mission-based brand, regulatory accreditation, and integrated care pathways rather than software IP.

Revenue is generated through multiple streams: government subsidies for Home Care Packages and residential aged care, private fee-for-service home care, retirement village entry contributions with ongoing periodic fees (and exit fees), residential aged care daily fees plus accommodation payments (refundable or daily), and means-tested care fees. The organisation reinvests surpluses into services and operates under Catholic mission governance with a Board of Directors and Trustees body. Josh McFarlane has served as Chief Executive Officer since October 2023, succeeding Karen Borg. Recent strategic activity has centred on facility expansion (Holy Cross Kincumber, Maroubra Beach approval, Jemalong), technology modernisation (AlayaCare, new mobile app), and selective portfolio rationalisation (St Francis Grafton closure).

Name

Catholic Healthcare

Legal name

Catholic Healthcare Limited

Website

https://catholichealthcare.com.au

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Catholic Healthcare Limited is a not-for-profit aged care provider across NSW and SE Queensland, supporting 13,000+ older Australians through 50+ residential care homes, retirement villages, home care services, and wellness programs.

Ownership category

akta.pro rank

Product category

Aged Care Services

NAICS

Continuing Care Retirement Communities (623311), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Nonprofit / Faith-Based CCRCs (HLADAEAC)

akta.pro secondary industry

Elder Services & Aging Support (BPAGAEAF)

Keywords

• Aged care services
• Home care packages
• Residential aged care
• Retirement living
• Senior wellness programs

Headquarters

HQ city

Port Macquarie

HQ country

Australia

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funded Aged Care Services: Catholic Healthcare receives funding from the Australian government for Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP), and residential aged care subsidies. These are allocated based on individual assessments and care needs.
2. Private Pay Home Care Services: Private home care services offered on a fee-for-service basis for clients who want quality care without waiting for government approval or funding. These include short-term help or ongoing support.
3. Retirement Village Entry Contributions: Residents in retirement living communities typically pay an entry contribution to secure their residence, with ongoing fees for maintenance and services. Exit fees and other charges may apply upon departure.
4. Residential Aged Care Fees: Fees for permanent and respite residential care, which may include daily care fees, accommodation payments, and means-tested care fees depending on individual circumstances.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Catholic Healthcare is a not-for-profit provider of aged care and senior living services across Australia. The organization delivers home care, residential aged care, retirement living communities, and health and wellness programs primarily to older Australians in New South Wales and South East Queensland. It operates an integrated continuum of care that allows clients to transition between in-home support, residential facilities, and independent retirement living as their needs change.

Product overview

Catholic Healthcare operates as a not-for-profit provider offering an integrated continuum of aged care services across NSW and Queensland. The portfolio consists of four core service lines: Home Care Services (Support at Home program and Private Home Care), Residential Aged Care, Retirement Living Communities, and Health & Wellness Programs. Supporting these are specialized offerings including the Inspirit Model of Care (relationship-centered care framework), the Catholic Healthcare App (digital client engagement tool), Chantal Cottage (dementia and respite care), Health and Wellness Centres, Hoarding and Squalor Support Services, and the Connected Communities initiative for future developments. Together these form a comprehensive ecosystem enabling older Australians to access the right level of care as their needs evolve.

Differentiator

Problem solved

Functional benefit

Brands

• Inspirit Model of Care: The organization's relationship-centred model of care approach
• Mind+Move
• Support at Home
• Private Home Care
• Chantal Cottage

Products and services

• Home Care Services
• Residential Aged Care
• Retirement Living Communities Independent living units and apartments within village communities, offering older Australians a community lifestyle with optional access to care services. Includes Seniors' Rental Communities as an affordable rental housing option.
• Health and Wellness Programs
• Catholic Healthcare Mobile App
• Hoarding and Squalor Support
• Pastoral Care Services

Quantifiable outcome

• 97% satisfaction rate among retirement village residents
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered minor.

• DV Safe PhoneminorStrategic or Co-development Partner · 1 February 2025Catholic Healthcare partnered with DV Safe Phone to support domestic violence survivors by providing safe phones. This initiative helps people experiencing domestic violence to stay connected with support services safely.
• Opera AustraliaminorStrategic or Co-development PartnerOpera Australia partnered with Catholic Healthcare for spring celebrations, bringing opera performances to residential care homes to enhance residents' cultural experiences and wellbeing.
• Volunteering NSWminorStrategic or Co-development PartnerCatholic Healthcare participates in Volunteering NSW events and conferences, contributing to sector discussions on volunteering, inclusion, and community engagement in aged care.
• Channel 10 (The Dog House Australia)minorGTM or Marketing PartnerMacKillop House Norwest was featured on Channel 10's The Dog House Australia program, showcasing the residential aged care home and its pet therapy programs to a national audience.

Scale indicators7 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Bolton Clarke: One of Australia's largest not-for-profit providers of residential aged care, retirement living, and home care, with national reach including QLD. Closely matches Catholic Healthcare's integrated care continuum and target segments.
• Estia Health: ASX-listed residential aged care provider with a national footprint including NSW and QLD. Comparable as a residential aged care operator competing for the same government-funded residents and workforce.
• Bupa Aged Care (Australia): Major for-profit operator of residential aged care and home care in Australia, with significant presence in NSW and QLD. Directly comparable as a competitor for the same residents and government-funded care packages.
• Opal HealthCare: Large operator of residential aged care homes across Australia including NSW and QLD. Direct competitor in residential aged care, with comparable scale and service model to Catholic Healthcare's residential line.
• IRT Group: Not-for-profit provider of retirement living, residential aged care, and home care across NSW, QLD, ACT, and SA. Comparable integrated care model with overlapping presence in NSW and QLD.
• Aveo Group: ASX-listed operator of retirement living communities across Australia. Comparable as a retirement living operator with similar resident profile and entry contribution/deferred management fee model.
• Uniting (Uniting NSW.ACT): Mission-driven, not-for-profit provider of residential aged care, home care, and retirement living across NSW and ACT. Comparable service mix, customer base, and integrated care model to Catholic Healthcare.
• Anglicare (Sydney Anglican/Anglican Care): Faith-based, not-for-profit aged care and community services provider in NSW. Direct comparability on mission-driven residential aged care, home care, and retirement living, with overlapping geographic footprint in NSW.
• BaptistCare: Faith-based, not-for-profit provider of residential aged care, home care, and retirement living across NSW, ACT, WA, and SA. Highly comparable to Catholic Healthcare on mission, service mix, geographic overlap in NSW, and customer segments.

Regional players

• Southern Cross Care (NSW & ACT): Not-for-profit aged care and retirement living provider in NSW and ACT, with overlap in service lines and target customers. Comparable operating model though somewhat smaller in geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/cathhealthcare
• YouTubeyoutube.com/channel/UCGcxIM5PvW1i05l5GUFMbxw
• Facebookfacebook.com/CathHealthcare
• LinkedInlinkedin.com/company/catholic-healthcare-ltd
• Instagraminstagram.com/cathhealthcare

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries50 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Catholic Healthcare