Hello Rache
Hello Rache provides HIPAA-compliant healthcare virtual assistants — primarily Filipino registered nurses — to medical, dental, optometry, and veterinary practices across the United States at a flat $9.50/hour rate, serving 6,000+ practices since 2017.
- Company typePrivate
- Founded2017
- HeadquartersSierra Vista, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Hello Rache does
Hello Rache (legal entity Temark International, Inc., headquartered in Sierra Vista, Arizona) is a healthcare-focused virtual assistant services company founded in 2017 by Dr. Mark Carnett, D.O. The company provides HIPAA-compliant remote virtual assistants — primarily registered nurses and other healthcare-trained professionals based in the Philippines — to medical, dental, optometry, and veterinary practices across the United States. Its service portfolio centers on three core offerings (Virtual Medical Scribe, Virtual Medical Receptionist, and Virtual Administrative Assistant) and four specialty sub-brands (HVA, DHVA, VHVA, OHVA), augmented by specialty modules for primary care, ophthalmology, mental health, internal medicine, dermatology, podiatry, holistic, and functional medicine practices. The technology stack is built around secure, HIPAA-compliant connectivity (Zoom, Google Meet, RingCentral, Google Drive) and integration with major EMR/EHR platforms including Epic, Athenahealth, eClinicalWorks, DrChrono, Practice Fusion, Dentrix, Eaglesoft, Open Dental, EyeMD EMR, RevolutionEHR, Compulink, and Crystal PM.
The business model is a flat $9.50-per-hour usage-based pricing structure billed weekly with no contracts, no setup fees, and no minimum hours. Go-to-market is direct-to-practice via website-driven inbound and a Philippines-based inside sales team offering consultations and matching with 24-hour response times; word-of-mouth referrals from existing healthcare providers drive organic demand. Marketing channels emphasize content (blog, SEO, free Medical Practice Calculators) and earned media rather than paid acquisition. The company has scaled to 10,000+ Filipino VAs, 6,000+ practices served, and 12,000+ cumulative placements, supported by a proprietary multi-step vetting process with a 12% acceptance rate, mandatory internal HIPAA certification, NBI background checks, and BAA agreements. Revenue is generated entirely in the US, the entity is family-owned with no disclosed institutional investors or funding rounds, and operations are concentrated in Arizona (HQ) and the Philippines.
Hello Rache firmographics
Firmographics- Name
- Hello Rache
- Legal name
- Temark International, Inc.
- Website
- https://hellorache.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Hello Rache provides HIPAA-compliant healthcare virtual assistants — primarily Filipino registered nurses — to medical, dental, optometry, and veterinary practices across the United States at a flat $9.50/hour rate, serving 6,000+ practices since 2017.
- Ownership category
- akta.pro rank
Where Hello Rache is headquartered
LocationHeadquarters
- HQ city
- Sierra Vista
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Hello Rache business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Hourly Virtual Assistant Services: Flat-rate hourly billing for healthcare virtual assistant services. No contracts, no setup fees, no minimum hours. Weekly billing cycle. Revenue generated from usage of healthcare VAs across medical, dental, optometry, and veterinary practice segments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Standard Healthcare VA - $9.50 per hour |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Hello Rache product offering
Product offeringCore offering
Hello Rache provides dedicated, HIPAA-compliant Healthcare Virtual Assistants (HVAs) primarily staffed by registered nurses from the Philippines, delivering remote administrative, clinical documentation (scribing), receptionist, and back-office support to medical, dental, optometry, and veterinary practices across the United States. Services are billed at a flat rate of $9.50 per hour with no contracts, no setup fees, no minimum hours, and weekly billing.
Product overview
Hello Rache is a virtual healthcare assistant services company that provides dedicated, HIPAA-compliant Medical and Healthcare Virtual Assistants to medical, dental, optometry, and veterinary practices across the United States. Its core offering is a platform of virtual assistant services staffed by trained healthcare professionals (primarily registered nurses from the Philippines), offered at a flat rate of $9.50/hour with no contracts or setup fees. The product portfolio consists of three primary service tiers — Virtual Medical Scribe, Virtual Medical Receptionist, and Virtual Administrative Assistant — alongside four specialty virtual assistant sub-brands: Healthcare Virtual Assistants (HVA) for general medical practices, Dental Healthcare Virtual Assistants (DHVA), Veterinary Healthcare Virtual Assistants (VHVA), and Optometry Healthcare Virtual Assistants (OHVA). Additionally, Hello Rache offers industry-specific HVA modules tailored for Primary Care, Ophthalmology, Mental Health, Internal Medicine, Dermatology, Podiatry, Holistic, and Functional Medicine practices, each trained in the specific EMR systems, workflows, and documentation requirements of their respective specialty. The company also provides free Medical Practice Calculators (Denial Loss, E/M Code Helper, RVU Calculator) as supplemental tools for client practices.
Differentiator
Problem solved
Functional benefit
Products and services
- Healthcare Virtual Assistants (HVA) Trained medical professionals (primarily registered nurses from the Philippines) who provide remote administrative and operational support to medical and specialty practices, assisting with appointment management, EHR documentation, insurance coordination, medical scribing, and patient communication within HIPAA-compliant systems.
- Virtual Medical Scribe Real-time clinical documentation service during patient encounters; HIPAA-trained scribes connect via secure video or audio, document directly inside the practice's EMR/EHR, and support charting workflows so providers can focus on patients.
- Virtual Medical Receptionist Handles patient calls, appointment scheduling, front-desk communication, insurance verification, and referral coordination; dedicated HIPAA-trained receptionists serve as a practice's first point of contact via VOIP, providing live support without automated phone trees or AI.
- Virtual Administrative Assistant HIPAA-trained healthcare professionals who manage scheduling, insurance verification, billing coordination, EHR updates, and patient communication with medical terminology, EMR workflows, insurance processes, and HIPAA compliance knowledge.
- Dental Healthcare Virtual Assistant (DHVA) Trained remote dental professionals who support dental practices with appointment scheduling, patient communication, insurance verification, dental charting, treatment coordination, hygiene recall campaigns, and post-procedure follow-ups within HIPAA-compliant systems and dental-specific software platforms.
- Veterinary Healthcare Virtual Assistant (VHVA) Trained remote professionals who support veterinary clinics and animal hospitals with appointment scheduling, medical records, pet insurance coordination, and client communication; built and overseen by an in-house DVM for clinical accuracy.
- Optometry Healthcare Virtual Assistant (OHVA) Trained virtual assistants for optometry and eye care practice workflows, compliance requirements, and operational demands, supporting front-desk operations, billing, patient records, insurance verification, and recall management for optometry practices.
- Virtual Optometrist Assistant Dedicated, optometry-trained virtual assistants for eye care practices who handle scheduling, insurance verification, patient communication, optical order management, and day-to-day administrative tasks specific to optometry workflows.
- Medical Practice Calculators A suite of free financial tools for medical practices including a Denial Loss Calculator, E/M Code Helper, and RVU Calculator to estimate revenue loss from claim denials, determine appropriate E/M coding levels, and calculate RVU values for billing.
Quantifiable outcome
- 75% reduction in charting time
- +4 more outcomes
Companies that use Hello Rache
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles5 records
Hello Rache technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
Feature3 records
Hello Rache partnerships and signals
Strategic signalScale indicators10 records
Recent moves6 records
Expansion highlights5 records
Hello Rache competitors and assessment
Company assessmentDirect peers
- ScribeAmerica: ScribeAmerica is the largest US medical scribe company, providing in-person and virtual scribes to hospitals and physician practices across specialties. It is the most direct competitor to Hello Rache's virtual scribe and admin VA offerings, especially in medical and specialty markets.
- Augmedix: Augmedix (now part of Commure) provides AI-powered and human-in-the-loop medical documentation services for ambulatory practices and health systems. It overlaps directly with Hello Rache's scribing and EHR documentation workflows, competing for the same specialty practice customers.
- VMeDx: VMeDx provides offshore virtual medical assistants and scribes to US healthcare practices, with services spanning medical scribing, coding, billing, and administrative support. It is a closely comparable B2B healthcare VA services provider with similar offshore delivery model.
- iScribe: iScribe offers virtual medical scribing and medical assistant services to physician practices and specialty groups. It competes directly for the same outsourced documentation and admin support budgets that Hello Rache targets.
- BELAY: BELAY is a US-based virtual staffing company providing executive assistants, bookkeeping, and social media support to professionals and small businesses including healthcare practices. While not healthcare-specialized, it competes for the outsourced administrative VA dollar that Hello Rache also targets.
Broad incumbents
- Aquity Solutions: Aquity Solutions is a US-based medical BPO that provides medical transcription, coding, scribing, and clinical documentation services to hospitals and physician groups. It overlaps with Hello Rache on scribing/documentation but operates at a larger enterprise scale with a broader service portfolio.
- MModal (3M Health Information Systems): MModal, now part of 3M's Health Information Systems division, provides large-scale medical transcription, clinical documentation, and speech-recognition services to health systems. It is an established incumbent serving a similar clinical documentation function, though typically at larger enterprise scale.
Emerging players
- DeepScribe: DeepScribe offers AI-powered ambient medical scribing that integrates with major EHR systems and competes directly with human scribing models for the same documentation-outsourcing wallet. As an emerging tech player, it represents the structural AI threat to Hello Rache's scribing line.
- Robin Healthcare: Robin Healthcare provides an AI-powered ambient scribe device and service for ambulatory practices, automating clinical documentation. It is an emerging competitor targeting the same documentation-burden pain point Hello Rache addresses with human VAs.
Regional players
- Wishup: Wishup is an India-based virtual assistant services company offering remote VAs to US clients including healthcare-adjacent professionals. It is comparable on the offshore VA staffing model but is positioned as a generalist rather than a healthcare-specialist like Hello Rache.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Hello Rache social profiles
Digital presenceHello Rache compliance and trust
Trust signalCompliance2 records
Hello Rache financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hello Rache leadership team
Management profileNumber of profiles
Profiles11 records
Hello Rache funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hello Rache M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hello Rache
What does Hello Rache do?
Hello Rache provides dedicated, HIPAA-compliant Healthcare Virtual Assistants (HVAs) primarily staffed by registered nurses from the Philippines, delivering remote administrative, clinical documentation (scribing), receptionist, and back-office support to medical, dental, optometry, and veterinary practices across the United States. Services are billed at a flat rate of $9.50 per hour with no contracts, no setup fees, no minimum hours, and weekly billing.
Is Hello Rache a public or private company?
Hello Rache is a private company. It is classified as family owned and is currently operating.
When was Hello Rache founded?
Hello Rache was founded in 2017. It employs 101 to 250 people.
Where is Hello Rache based?
Hello Rache is headquartered in Sierra Vista, United States, in the North America region.
How does Hello Rache make money?
One revenue line is on record: hourly Virtual Assistant Services.
Who are Hello Rache's main competitors?
Direct peers on record are ScribeAmerica, Augmedix, VMeDx, iScribe and BELAY. Broad incumbents are Aquity Solutions and MModal (3M Health Information Systems). Emerging players are DeepScribe and Robin Healthcare. Wishup is listed as a regional player.
Does Hello Rache have an API?
No public API is recorded for Hello Rache.