Club Quarters Hotels

What Club Quarters Hotels does

Club Quarters Hotels is a privately held boutique hotel brand founded in 1993 and headquartered in Stamford, Connecticut. It operates 18 properties concentrated in high-value urban markets — 14 across 8 US cities (Boston, Chicago, Houston, New York, Philadelphia, San Francisco, Washington DC) and 4 in London (Covent Garden Holborn, London City, St. Paul's, Trafalgar Square). Its primary customers are business travelers and corporate accounts served through a Corporate Membership program and the Club Quarters Rewards loyalty tier, with leisure and extended-stay guests as secondary segments. The company also operates a Meetings & Events vertical across its portfolio and runs multiple on-site food and beverage concepts (Elephant & Castle, Table 7 Bistro, One40 Rooftop, The Counter, Morton's NY), plus sub-brands including The Jewel Hotel (NYC) and The Rusk House (Houston serviced apartments).

The company's technology stack centers on three pillars: (1) Wallet Key, a digital room key integrated with Apple Wallet and Google Wallet that supports Express Mode for instant unlock and Power Reserve for up to 5 hours of access after battery depletion; (2) Amenti, an AI-powered guest-facing platform launched in February 2026 that handles real-time text-based guest requests, automates service workflows, and surfaces preference insights to staff for hyper-personalization from pre-booking through post-stay; and (3) distribution integrations with SAP Concur, Egencia (Expedia Group), Wyndham Hotels & Resorts, and eDreams ODIGEO for corporate travel booking. Revenue mechanics combine pay-as-you-go room bookings, subscription-style corporate membership fees, meeting/event space rentals, and on-site F&B transaction revenue. Leadership comprises John Paul Nichols (President & CEO), Joseph Turano (COO), Kendall Viola (VP Marketing), Shawn Usami (VP Revenue Management), and Louis Bouchayer (VP Distribution, joined January 2026).

Name

Club Quarters Hotels

Legal name

Club Quarters Hotels

Website

https://clubquartershotels.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

251–500 employees

Short description

Club Quarters Hotels is a privately held boutique hotel brand operating 18 properties across 8 US cities and 4 London sub-markets, serving business travelers and corporate accounts through direct booking, a corporate membership program, and AI-enabled guest services.

Ownership category

akta.pro rank

Product category

Boutique Hotel Hospitality

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Business & Corporate Full-Service Hotels (THAGAAAE)

akta.pro secondary industry

Urban & Downtown Full-Service Hotels (THAGAAAA)

Keywords

• Boutique hotel accommodations
• Business travel lodging
• Corporate membership programs
• Extended stay serviced apartments
• Hotel meeting event spaces

Headquarters

HQ city

Stamford

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Hotel Room Bookings: Primary revenue from guest room bookings across 18 properties in US and UK cities, with multiple room categories including Standard, Superior, Club, Deluxe, One-Room Suite, and Accessible rooms
2. Corporate Membership Program: Dedicated corporate membership vertical offering preferred rates and benefits for business travelers and corporate groups
3. Meeting and Event Spaces: Revenue from hosting meetings, conferences, and events in multifunctional flexible spaces at each hotel location
4. Food and Beverage: On-site dining options including Elephant & Castle British pubs, Table 7 Bistro, One40 Rooftop, and The Counter coffee bars at select locations

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Club Quarters Hotels operates upscale boutique hotels in prime downtown locations across 8 major US cities and London, offering consistently designed accommodations (Standard, Superior, Club, Deluxe, and Suite room categories) targeted primarily at business and corporate travelers. Revenue is generated from room bookings, a Corporate Membership program with preferred rates, multifunctional meeting and event spaces, and on-site food and beverage venues (including Elephant & Castle pubs, Table 7 Bistro, One40 Rooftop, The Counter, and Morton's NY).

Product overview

Club Quarters Hotels is an upscale boutique hotel brand operating a portfolio of properties across major US and UK cities including Boston, Chicago, Houston, London, New York, Philadelphia, San Francisco, and Washington DC. The company offers a unified hospitality platform centered on its main hotel brand, enhanced by a digital Wallet Key experience (Apple Wallet and Google Wallet integration), AI-powered guest services through the Amenti platform, and diverse food and beverage offerings including Elephant & Castle British pubs, Table 7 Bistro, One40 Rooftop, The Counter, and Morton's NY. Additional services include Club Lounges at select locations, comprehensive Meetings & Events facilities, a Loyalty Program, and Corporate Membership tiers. The portfolio also includes branded properties like The Rusk House (serviced apartments) and The Jewel Hotel.

Differentiator

Problem solved

Functional benefit

Brands

• The Jewel Hotel: A Club Quarters hotel property in New York City Midtown overlooking Rockefeller Center.
• The Rusk House

Products and services

• Club Quarters Hotels (Main Brand Hotel Stays) Upscale boutique hotel accommodations in 18 centrally located properties across 8 major US cities (Boston, Chicago, Houston, New York, Philadelphia, San Francisco, Washington DC) and 4 London locations, offering room categories (Standard, Superior, Club, Deluxe, One-Room Suite, Accessible) with amenities including ultra-fast Wi-Fi, flexible workstations, Nespresso brewers, Smart TVs, and kitchenettes in select rooms. Designed for business and leisure travelers.
• The Jewel Hotel Midtown Manhattan hotel brand overlooking Rockefeller Center, offering upscale accommodations in the heart of NYC as part of the Club Quarters portfolio.
• The Rusk House Recently renovated serviced apartments in Downtown Houston offering hotel amenities combined with home comforts for long-term stays and extended assignments.
• Meetings & Events Multifunctional flexible meeting, conference, and event spaces at each hotel property that can host boardrooms, conferences, and large receptions in various room configurations, supported by dedicated event teams.
• Corporate Membership Program Business membership program offering companies preferred rates, flexible reservations, and member-focused amenities for their traveling employees, with a dedicated corporate membership vertical overseen by the VP of Distribution.
• Elephant & Castle British pub restaurant brand operating at multiple Club Quarters locations, serving creative spins on traditional English dishes with an extensive on-tap beer list.
• Table 7 Bistro All-day American bistro at the Club Quarters Houston Downtown location serving American classics with a twist and cocktails.
• One40 Rooftop Rooftop restaurant at the Club Quarters World Trade Center location featuring global-inspired cuisine using local ingredients, with outdoor seating overlooking NYC.
• Morton's NY Prime-aged steakhouse and seafood restaurant at the Club Quarters World Trade Center location offering refined dining.
• The Counter Coffee and dining spot at the Club Quarters St. Paul's and London City locations serving freshly brewed coffee, pastries, snacks, and cocktails.

Quantifiable outcome

• Digital check-in allows guests to skip front desk lines and go straight to their rooms
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• SAP ConcurcoreChannel Partner/ Reseller/ Distributor · 9 January 2026SAP Concur is a leading travel and expense management platform. Club Quarters' new VP of Distribution Louis Bouchayer previously led Lodging Strategy and Supplier Management at SAP Concur, indicating an important partnership for corporate travel distribution and visibility in corporate booking channels.
• Apple (Wallet Integration)coreTechnology or IntegrationIntegration with Apple Wallet for digital room key functionality, allowing guests to add room keys to Apple Wallet for easy access, including Express Mode for instant unlock and Power Reserve for access when battery is depleted.
• Google (Wallet Integration)coreTechnology or IntegrationIntegration with Google Wallet for digital room key functionality, enabling guests to add room keys to Google Wallet for seamless room and hotel space access.
• Egencia (Expedia Group)coreChannel Partner/ Reseller/ DistributorCorporate travel management company and platform for business travel booking. VP of Distribution Bouchayer brings experience from Egencia, indicating ongoing partnership for corporate travel distribution.
• Wyndham Hotels & ResortsminorChannel Partner/ Reseller/ DistributorMajor hotel chain with corporate travel partnerships. VP of Distribution Bouchayer has prior experience at Wyndham, suggesting established industry relationships for distribution partnerships.
• eDreams ODIGEOminorChannel Partner/ Reseller/ DistributorOnline travel company and OTA platform. VP of Distribution Bouchayer has prior experience at eDreams ODIGEO, indicating industry relationships for distribution partnerships.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• CitizenM: CitizenM operates a portfolio of compact luxury boutique hotels in major global gateway cities including New York, London, Boston, and Washington DC. Like Club Quarters, it targets modern business and leisure travelers in prime urban locations with tech-forward, self-service amenities (mobile check-in, app-based room controls). Comparable in scale, urban focus, and design-driven positioning.
• Kimpton Hotels & Restaurants (IHG): Kimpton is a boutique upscale brand with strong urban presence in cities where Club Quarters operates (NYC, Chicago, Philadelphia, San Francisco, Washington DC). Competes for the same corporate and leisure travelers with similar focus on design, in-room workspaces, and on-site dining. Now part of IHG, gaining scale advantage.
• Hotel Indigo (IHG): Hotel Indigo is IHG's boutique upscale brand with properties in urban neighborhoods of NYC, Chicago, Philadelphia, Boston, and London. Targets similar design-conscious business and leisure travelers with neighborhood-focused experiences. Comparable boutique positioning and urban city-center locations.
• Yotel: Yotel operates compact, tech-driven boutique hotels in Boston, New York, San Francisco, Washington DC, and London Gatwick. Targets modern business travelers with robotic luggage storage, self-check-in kiosks, and app-controlled rooms. Direct peer in tech-forward urban boutique positioning and overlapping cities.
• Ace Hotel: Ace Hotel operates design-forward boutique hotels in urban neighborhoods including New York, London (Shoreditch), Pittsburgh, and Chicago. Targets similar modern, design-conscious travelers in central city locations with on-site F&B and lobby-as-workspace concepts. Comparable boutique positioning and curated, design-driven brand aesthetic.
• Cambria Hotels (Choice Hotels): Cambria Hotels is Choice Hotels' upscale boutique brand with properties in major US cities including NYC, Chicago, Boston, Philadelphia, Houston, and Washington DC. Targets business and leisure travelers with design-forward rooms and on-site F&B. Comparable positioning, scale, and customer base as Club Quarters.
• Virgin Hotels: Virgin Hotels is a private lifestyle boutique hotel brand with properties in Nashville, Dallas, New York, Chicago, and Edinburgh. Targets similar business and leisure travelers with chamber-style rooms, app-driven service, and design-forward interiors. Comparable scale, urban-focused portfolio, and direct-booking technology emphasis.
• Moxy Hotels (Marriott International): Moxy Hotels is Marriott's millennial-focused boutique brand with properties in dense urban markets including NYC, Chicago, San Francisco, London, and Boston. It directly competes with Club Quarters for tech-savvy business travelers in the same cities with comparable price points and self-service amenities (mobile check-in, keyless entry). Benefits from Marriott Bonvoy distribution scale.
• Hyatt Centric: Hyatt Centric is Hyatt's lifestyle boutique brand located in central urban destinations including NYC, Chicago, Boston, Washington DC, and London. Targets modern travelers seeking city-center locations with contemporary design. Comparable positioning to Club Quarters in key shared markets.

Broad incumbents

• Hilton Garden Inn: Hilton Garden Inn is a broad upscale-midscale brand with 900+ properties globally including urban locations in NYC, Chicago, Boston, Houston, Philadelphia, and London. Competes for the same business travelers at similar price points and offers standardized workspaces. Significant scale advantage via Hilton Honors distribution.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/clubquarters

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Club Quarters Hotels