Exceleron Software
Exceleron Software provides cloud-based SaaS prepay, payment processing, and customer engagement platforms for North American electric, water, gas, and sewer utilities, serving 100+ utilities and 2.5M+ consumers through MyUsage and PayGo.
- Company typePrivate
- Founded1999
- HeadquartersDallas, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Exceleron Software firmographics
Firmographics- Name
- Exceleron Software
- Legal name
- Exceleron Software, LLC
- Website
- https://exceleron.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Exceleron Software provides cloud-based SaaS prepay, payment processing, and customer engagement platforms for North American electric, water, gas, and sewer utilities, serving 100+ utilities and 2.5M+ consumers through MyUsage and PayGo.
- Ownership category
- akta.pro rank
Exceleron Software industry classification
Industry- Product category
- Utility Prepay and Payment Software
- NAICS
- Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Meter-to-Cash / Billing & CIS Integration for AMI (EUADAFAM)
- akta.pro secondary industries
- Customer Grid-Edge Enablement Services (HEMS/DR Device Integration, VPP Enablement) (EUAEANAL), Bill Pay, Invoicing & Payables Platforms (BPAMAFAF)
Keywords
Where Exceleron Software is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Exceleron Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- SaaS Platform Subscription: Exceleron generates revenue primarily through software-as-a-service (SaaS) subscription fees from utilities for access to the MyUsage and PayGo platforms. The platform is sold as a cloud-based solution with utility customers paying for the service to manage their prepay, payments, and customer engagement capabilities.
- Payment Processing: Revenue is generated from payment processing services including mobile payments, retail payments at 88,000+ locations, web payments, and IVR payments. Transaction fees are collected for processing utility bill payments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription for large utilities |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Exceleron Software product offering
Product offeringCore offering
Exceleron develops and sells the MyUsage and PayGo cloud-based SaaS platforms that enable electric, water, gas, and sewer utilities to offer prepaid billing, integrated multi-channel payment processing, arrearage management, AMI-based usage monitoring, and cloud customer information system (CIS) capabilities. The platforms integrate with 30+ CIS systems and all major AMI vendors, serving 100+ utilities and 2.5 million consumers across North America with mobile, web, IVR, and 88,000+ retail cash payment access points.
Product overview
Exceleron Software offers MyUsage, a cloud-based SaaS platform providing utility prepay and payment processing solutions. The platform operates as a modular suite where the core MyUsage platform enables prepay account management, with add-on modules including MyUsage Payments (integrated payment processing), Arrearage Assist (debt management), Usage Monitoring (AMI data visualization), and Cloud CIS (customer information system). Following the 2024 merger with PayGo Utilities, the company now also offers the PayGo platform serving larger investor-owned utilities, including PayGo Cloud CIS. The MyUsage Mobile App (iOS/Android) provides consumer-facing access to all platform features. All products are designed for electric, water, and gas utilities to increase customer engagement, reduce bad debt, and achieve energy efficiency goals.
Differentiator
Problem solved
Functional benefit
Brands
- MyUsage: Cloud-based SaaS solution for utility prepay, consumer engagement, integrated consumer messaging, and integrated payments
- PayGo
- MyUsage Payments
- Arrearage Assist
- Cloud CIS
Products and services
- MyUsage Platform Cloud-based SaaS platform for utility prepay and payment processing. Enables electric, water, gas, and sewer utilities to offer prepaid billing, usage monitoring, and integrated multi-channel payment processing to consumers. Integrates with 30+ CIS systems and all major AMI vendors.
- PayGo Platform Software platform focused on utility prepay and full-stack payment services for large investor-owned and public power utilities, including the Cloud CIS product for municipal utilities. Includes full deployment at SRP's M-Power (150,000+ customers).
- MyUsage Mobile App Consumer-facing iOS and Android application enabling customers to monitor utility consumption in dollars and kWh, track usage versus temperature, view balances and bills, receive personalized notifications, and make quick-click payments.
Quantifiable outcome
- 11% average energy conservation across MyUsage users
- +6 more outcomes
Companies that use Exceleron Software
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles3 records
Exceleron Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration30 records
Feature6 records
Exceleron Software partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and minor.
- Oracle PartnerNetworkcoreExceleron became an Oracle PartnerNetwork member, deepening integration with Oracle Utilities Customer Care and Billing Cloud Service (CC&B) and Oracle Utilities Customer to Meter (C2M) solutions for seamless prepay and payments integration.
- Amazon Web Services (AWS)coreExceleron enhanced MyUsage to support Amazon Web Services (AWS) hosting alongside existing Tier-1 private cloud options, providing greater flexibility, scalability, and regional data storage options for utility customers.
- SAP PartnerEdgecoreExceleron achieved SAP silver partner status in the SAP PartnerEdge program, enabling tighter integration with SAP-based utility CIS/ERP systems for prepay and payment solutions.
- Landis+GyrcoreStrategic partnership with Landis+Gyr, a leading global provider of integrated energy management solutions. Partnered with Exceleron on SRP M-Power replacement as part of a 10-year service agreement.
- HoneywellcoreAMI partner providing smart grid technology that integrates with Exceleron's MyUsage platform for prepay solutions.
- ItroncoreAMI partner whose smart meter technology integrates with Exceleron's prepay and usage monitoring solutions.
- AclaracoreAMI partner providing smart grid solutions integrated with Exceleron's MyUsage platform.
- SensuscoreAMI partner providing smart metering technology integrated with Exceleron's prepay solutions.
- TantaluscoreAMI partner for smart grid communications integrated with Exceleron's MyUsage platform.
- MoneyGramminorThird-party payment processor providing additional payment options for utility customers through Exceleron's MyUsage Payments platform.
- Western UnionminorThird-party payment processor enabling cash payments at retail locations for utility customers.
- Oracle UtilitiescoreCIS integration partner whose CC&B and C2M solutions are integrated with Exceleron's MyUsage platform for seamless utility billing.
- NISCcoreCIS integration partner providing billing solutions integrated with Exceleron's MyUsage platform.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Exceleron Software competitors and assessment
Company assessmentDirect peers
- GridPoint: GridPoint provides energy management and customer-engagement software for utilities and commercial customers, including submetering and consumption analytics — overlapping with Exceleron's Usage Monitoring and prepay-style engagement value proposition.
- Uplight: Uplight provides customer energy engagement, prepay, billing, and demand-response solutions for utilities. It is the closest direct competitor to Exceleron's MyUsage/PayGo suite in the utility customer-engagement and prepay category.
- EnergyHub: EnergyHub delivers utility customer engagement and demand-response management platforms, including prepay-adjacent offerings. It competes with Exceleron's Usage Monitoring and Arrearage Assist modules for utility mindshare and wallet.
Regional players
- National Information Solutions Cooperative (NISC): NISC provides CIS, billing, and member-management software primarily to rural electric cooperatives and municipal utilities in the U.S. It is both an Exceleron integration partner and a competitor for utility IT budgets in the cooperative segment.
Broad incumbents
- Oracle Utilities: Oracle Utilities (CC&B, C2M, MDM) is the dominant CIS/billing platform for North American utilities. As Exceleron's core integration partner, it is also the largest incumbent risk: any native prepay/arrearage capability could disintermediate Exceleron.
- SAP: SAP's utility ERP/CIS stack (S/4HANA Utilities, IS-U) serves many of the same utilities as Exceleron. As a Silver Partner today, SAP is both a channel and a competitive risk if it bundles prepay/payments modules into its core platform.
- Salesforce Industries (Vlocity): Salesforce's Industries/Vlocity platform provides CRM and customer-engagement solutions for utilities, including billing and program-management capabilities that increasingly overlap with Exceleron's customer-engagement stack.
Emerging players
- Bidgely: Bidgely specializes in appliance-level energy disaggregation and customer insights for utilities — directly adjacent to Exceleron's Usage Monitoring module and a key competitor in the AI-driven customer-insights roadmap Exceleron announced at Excelerate 2025.
- Leap: Leap is an energy marketplace platform helping utilities offer prepay, rate-switching, and customer-engagement programs. It overlaps with Exceleron's prepay and customer-engagement modules, particularly with smaller and mid-market utilities.
Others
- Itron: Itron is a leading AMI/smart-meter vendor and a key Exceleron integration partner. Its expanding analytics and distributed-energy-management software make it an adjacent ecosystem player — both enabling Exceleron today and competing in customer-engagement analytics.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Exceleron Software social profiles
Digital presenceExceleron Software compliance and trust
Trust signalCompliance4 records
Exceleron Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
Exceleron Software leadership team
Management profileNumber of profiles
Profiles10 records
Exceleron Software subsidiaries and ownership
Company hierarchySubsidiaries1 record
Exceleron Software funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Exceleron Software M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Exceleron Software
What does Exceleron Software do?
Exceleron develops and sells the MyUsage and PayGo cloud-based SaaS platforms that enable electric, water, gas, and sewer utilities to offer prepaid billing, integrated multi-channel payment processing, arrearage management, AMI-based usage monitoring, and cloud customer information system (CIS) capabilities. The platforms integrate with 30+ CIS systems and all major AMI vendors, serving 100+ utilities and 2.5 million consumers across North America with mobile, web, IVR, and 88,000+ retail cash payment access points.
Is Exceleron Software a public or private company?
Exceleron Software is a private company. It is classified as private equity controlled and is currently operating.
When was Exceleron Software founded?
Exceleron Software was founded in 1999. It employs 11 to 50 people.
Where is Exceleron Software based?
Exceleron Software is headquartered in Dallas, United States, in the North America region.
How does Exceleron Software make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are payment Processing.
Who are Exceleron Software's main competitors?
Direct peers on record are GridPoint, Uplight and EnergyHub. National Information Solutions Cooperative (NISC) is listed as a regional player. Broad incumbents are Oracle Utilities, SAP and Salesforce Industries (Vlocity). Emerging players are Bidgely and Leap. Itron is listed as an others.
Does Exceleron Software have an API?
No public API is recorded for Exceleron Software.
What industry is Exceleron Software in?
Exceleron Software's product category is Utility Prepay and Payment Software. Its primary akta.pro industry code is EUADAFAM, Meter-to-Cash / Billing & CIS Integration for AMI, with a secondary code of EUAEANAL, Customer Grid-Edge Enablement Services (HEMS/DR Device Integration, VPP Enablement). Its NAICS code is 513210 and its SIC code is 7372.