What ISL Online does

ISL Online (legal entity ISL Remote d.o.o.) is a private software vendor that develops secure remote desktop software for IT support teams, managed service providers, and enterprise end-user computing. The company's core product, ISL Light, enables attended remote support sessions and, via the ISL AlwaysOn agent, unattended access to Windows, macOS, and Linux endpoints; the platform also extends to iOS and Android, including remote control of Samsung and rooted Android devices, and includes companion products ISL Pronto (live chat), ISL Groop (web meetings), and ISL Conference Proxy (session-routing infrastructure). Underlying technology emphasizes security: end-to-end encryption with AES 256-bit symmetric keys, RSA 2048/4096-bit and ECDSA P-256 key exchange, Diffie-Hellman handshake, and direct peer-to-peer sessions where neither ISL servers nor third parties can decrypt content; deployment options span cloud-hosted multi-tenant, Managed Private Cloud (single-tenant), and on-premises self-hosted server licenses.

The company monetizes through annual cloud subscription tiers (Starter, Standard, Premium) sold by concurrent user, multi-year self-hosted server licenses with optional professional services, and a Managed Private Cloud enterprise tier with dedicated account management and either fixed or usage-based pricing. Go-to-market is hybrid: a product-led growth motion with a 15-day all-features free trial and self-serve online checkout is complemented by an enterprise field sales motion, an Authorized Partner channel for regional distribution, and inside sales via phone/email ordering. ISL Online serves a diversified customer base across nine-plus verticals (Konica Minolta, Mitsubishi Chemical Systems, Singtel Satellite, Nissay, Terpel, Salvation Army, TransMilenio, Norgas, Alterdata, Grupo Fame) and reports 4–5 year average customer tenure, with global operations out of Slovenia, Switzerland, the UK, Germany, and the US.

ISL Online operates as a wholly-owned subsidiary of PDQ.com Corporation. The company holds ISO/IEC 27001:2022, HIPAA, GDPR, and ISO 14001 compliance, integrates with nine-plus RMM/ITSM platforms (PDQ Connect, Avast, Barracuda, ServiceNow, Freshworks, SuperOps, Heimdal, LanScope Cat, HaloITSM) and seven-plus identity providers (Microsoft Entra ID, Okta, Google Workspace, AD FS, Keycloak, LDAP, RADIUS), and operates a global server grid with EU-based ISO-certified master data centers and proprietary geoDNS routing. Founded in 2003 and headquartered in Ljubljana, ISL Online employs 51–100 people and reports no outside institutional funding.

Name

ISL Online

Legal name

ISL Remote d.o.o.

Website

https://islonline.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

ISL Online develops secure remote desktop software (ISL Light, ISL AlwaysOn) for IT support teams, managed service providers, and enterprises across Windows, Mac, Linux, iOS, and Android. Founded in 2003 and headquartered in Slovenia as a subsidiary of PDQ.com Corporation.

Ownership category

akta.pro rank

Headquarters

HQ city

Swindon

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Cloud License Subscriptions: Annual subscription-based licensing model where customers purchase concurrent user licenses. Pricing tiers (Starter, Standard, Premium) determine number of licensed users, managed devices, and feature access. All plans billed annually at per-license rates.
2. Self-Hosted Server License: On-premises server license allowing organizations to host ISL Online on their own infrastructure. One-time or recurring license purchase with full data control within corporate environment.
3. Managed Private Cloud (MPC): Enterprise offering with single-tenant private cloud infrastructure. Available as Hard Limit (fixed concurrent users) or Soft Limit (usage-based billing). Includes dedicated account manager.
4. Additional Services: Optional paid services including training, customization, integration, and consulting. Charges must be agreed upon in writing separately from standard licensing.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels10 records

Core offering

ISL Online develops and sells secure remote desktop software (centered on its ISL Light platform) that enables IT professionals and helpdesk technicians to deliver attended remote support to customers and unattended remote access to corporate computers. The product is delivered via three deployment models — public cloud, single-tenant Managed Private Cloud, and customer-self-hosted server licenses — and supports Windows, macOS, Linux, iOS, and Android endpoints with end-to-end AES-256 encryption.

Product overview

ISL Online is a unified remote desktop software platform consisting of multiple integrated products designed for enterprise remote support and access. The core product ISL Light provides secure remote desktop sessions with end-to-end encryption, supporting attended support (where clients join via session code) and unattended access (via the ISL AlwaysOn agent). The platform includes ISL Pronto for live chat-enabled support, ISL Groop for online meetings, and ISL Conference Proxy as the server infrastructure. Mobile apps for iOS and Android extend support capabilities to mobile devices. Add-on modules provide specialized device control for Android (Universal, Honeywell, LG, Cyrus). Deployment options include cloud-hosted (managed by ISL Online), Managed Private Cloud (single-tenant dedicated infrastructure), and Self-Hosted/Server License (on-premises deployment). The platform integrates with major RMM tools (PDQ Connect, ServiceNow, Freshworks, SuperOps, Avast, Barracuda, Heimdal, LanScope Cat, HaloITSM) and supports enterprise identity management via SAML 2.0 SSO with Microsoft Entra ID, Okta, and directory services (Active Directory, LDAP, RADIUS).

Differentiator

Problem solved

Functional benefit

Brands

• ISL Light: Secure remote desktop application for providing technical support to customers or accessing unattended computers
• ISL AlwaysOn
• ISL Pronto
• ISL Groop
• ISL Conference Proxy
• ISL Light Client
• ISL Online ConnectBox

Products and services

• ISL Light Secure remote desktop application for IT professionals and helpdesk technicians to provide remote support to customers or access unattended computers. Supports Windows, macOS, and Linux, with end-to-end AES-256 encryption and RDP/SSH tunneling without VPN.
• ISL Light Client

Quantifiable outcome

• Mitsubishi Chemical Systems supports 32,000+ employees with ISL Light
• +3 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• PDQcoreTechnology or IntegrationPDQ Connect integration with ISL Online enables secure remote device management. Bundling partnership offers PDQ customers integrated remote desktop capabilities. PDQ.com Corporation is also part of ISL Online's corporate group for market analytics and strategy.
• ServiceNowcoreTechnology or IntegrationISL Online integration available on ServiceNow Store, enabling remote support functionality within ServiceNow ITSM workflows.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• AnyDesk: AnyDesk is a direct competitor offering cross-platform remote desktop software for IT support and remote access, with comparable pricing tiers, freemium trials, and emphasis on low-latency performance. It targets the same SMB-to-enterprise customer base as ISL Online.
• TeamViewer: TeamViewer is the dominant remote desktop and remote support SaaS provider serving IT teams, helpdesks, and enterprises globally. It directly competes with ISL Online across attended/unattended remote access, cross-platform support, and enterprise security — and is explicitly named by ISL Online in comparison pages as a primary alternative.
• Splashtop: Splashtop provides remote desktop and remote support software with a strong MSP and IT channel, competing head-to-head with ISL Online on per-technician pricing and unattended access. Its comparable product positioning, MSP focus, and RMM integrations make it a close functional peer.
• GoTo (formerly LogMeIn): GoTo owns the LogMeIn Rescue and GoToAssist remote support products — the legacy incumbent in IT support remote desktop. ISL Online's own customer testimonials cite migrating from LogMeIn after 4-5 years of tenure, making GoTo a direct displacement target rather than a current competitor of similar standing.
• ConnectWise ScreenConnect: ConnectWise ScreenConnect (formerly ConnectWise Automate remote control) is a remote support product purpose-built for the MSP/RMM channel. It competes directly with ISL Online's MSP-targeting AlwaysOn and RMM-integrated bundles and serves a similar mid-market and MSP customer profile.

Broad incumbents

• Dameware (SolarWinds): Dameware Remote Support and Dameware Mini Remote Control are SolarWinds products for IT helpdesk remote access, targeting the same IT support use case as ISL Online. SolarWinds' broader IT operations management portfolio makes it a broad incumbent with overlapping remote desktop capability.
• Microsoft Remote Desktop / Quick Assist: Microsoft bundles remote desktop (RDP) and Quick Assist into Windows and Windows 365, providing a free, ubiquitous baseline for remote access. While not a direct paid SaaS competitor, it caps the willingness-to-pay for the bottom of the market and competes for the same IT budget allocations as ISL Online in Microsoft-centric enterprises.
• Cisco Webex Remote Support / Citrix Remote PC Access: Citrix (now part of Cloud Software Group) offers remote PC access and HDX-based remote work capabilities as part of a broader digital workspace portfolio. It overlaps with ISL Online in enterprise remote access but is a much larger platform play rather than a focused remote desktop vendor.
• BeyondTrust: BeyondTrust is a broader privileged access management (PAM) and remote support vendor serving large enterprises with regulated security requirements. It competes with ISL Online in the high-security enterprise segment but offers a much wider portfolio (PAM, vulnerability management, identity security) beyond remote desktop.

Emerging players

• RustDesk: RustDesk is an open-source remote desktop alternative gaining traction among privacy-conscious and self-hosting users. It represents the emerging free/OSS threat vector that pressures ISL Online's SMB and prosumer tier, particularly users attracted to self-hosted, vendor-independent solutions.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/isl_online
• YouTubeyoutube.com/islonlineltd
• Facebookfacebook.com/islonlinesoftware
• LinkedInlinkedin.com/company/islonline
• Pinterestpinterest.com/islonline

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISL Online