Knoah Solutions

What Knoah Solutions does

Knoah Solutions is a privately held India-headquartered business process outsourcing and customer experience firm founded in 2001 and based in Hyderabad, with a workforce in the 1,001–5,000 employee range. The company delivers market research, customer experience management, and quality assurance monitoring solutions to enterprise clients and operates within the broader IntouchCX delivery platform, which runs more than 20 delivery campuses across six continents (North America, Latin America, Caribbean, Europe, Asia Pacific, Africa) and provides 24/7 multilingual omnichannel support.

The company's technology stack centers on a portfolio of proprietary, purpose-built AI tools rather than a generic third-party contact-center deployment. Named products include Catapult (agent performance and multilingual engagement), Vision (AI-powered analytics), Sidd Spark (AI-driven engagement), Laivly (AI-powered customer engagement platform), IntouchAI (automation), IntouchDisrupt (innovation hub), and IntouchNXT (continuous improvement and future-ready growth). Underlying AI capability spans process automation, predictive analytics, anomaly and fraud detection, and generative AI, delivered across text, audio, and integrated multimodal channels. Adjacent offerings include a full-lifecycle AI Services suite covering data annotation, human-in-the-loop fine-tuning, AI output verification, and red teaming, plus back office processing (transaction processing, revenue cycle management, quality management, workforce management) and a Trust & Safety practice built on 18+ years of experience in UGC moderation, brand safety, fraud and risk management, and regulatory compliance.

Knoah Solutions monetizes through a B2B direct enterprise sales motion, targeting seven primary vertical ecosystems: Retail & Digital Commerce, Travel & Transportation, Consumer Technology, Entertainment/Gaming/Media, Utilities/Energy/Home Services, Health & Wellness, and Financial Services & Fintech. Pricing is not publicly disclosed and is consistent with industry-standard managed-service, per-seat, or per-interaction contracts typical of enterprise CX and BPO engagements. The go-to-market is supported by a multi-channel digital presence (thought leadership, case studies, press releases, and broad social media) and a global campus network that allows follow-the-sun delivery.

Name

Knoah Solutions

Website

https://knoah.com

Company type

Private

Founded year

2001

Headcount range

1,001–5,000 employees

Short description

Knoah Solutions is a privately held Hyderabad-headquartered BPO and customer experience firm, founded in 2001 with 1,001–5,000 employees, delivering market research, CX management, and QA monitoring to enterprise clients across retail, travel, fintech, health, and other verticals via the IntouchCX platform.

Ownership category

akta.pro rank

Product category

Customer Experience Management Services

NAICS

All Other Support Services (561990)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

akta.pro secondary industry

Fixed Assets Accounting (Capitalization, Depreciation, Asset Register) (BPAAAGAF)

Keywords

• Market research services
• Customer experience management
• Quality assurance monitoring
• CX outsourcing services
• Business process outsourcing

Headquarters

HQ city

Hyderabad

HQ country

India

HQ region

Asia

Offices20 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Distribution channels1 record

Marketing channels9 records

Core offering

Knoah Solutions delivers market research services, customer experience management solutions, and quality assurance monitoring for business clients. The company supports enterprise customers with outsourced CX and QA capabilities from its Hyderabad, India base.

Product overview

IntouchCX is a global leader in digital customer experience management offering a comprehensive platform-plus-modules architecture. The core portfolio includes five integrated solution areas: Digital CX (omnichannel support across chat, voice, social, SMS, email with AI tools Catapult, Vision, Sidd Spark, and Laivly), Back Office Processing (transaction processing, revenue cycle management, quality management, workforce management with intelligent automation), Trust & Safety (UGC moderation, brand safety, fraud detection, regulatory compliance), AI Services (annotation, fine-tuning, output verification, red teaming), and Advisory & Transformation (training, process optimization, proprietary technology). Proprietary AI products include IntouchAI (automation), IntouchDisrupt (innovation), and IntouchNXT (innovation hub). The company serves industries including retail, travel, consumer technology, entertainment/gaming, utilities, health, and financial services across global campuses.

Differentiator

Problem solved

Functional benefit

Products and services

• Market Research Services Outsourced market research services provided to enterprise clients to support business decision-making.
• Customer Experience Management Customer experience management solutions delivered to business clients, covering CX operations and brand-specific engagement support.
• Quality Assurance Monitoring Quality assurance monitoring solution for evaluating and maintaining service quality across customer interactions.

Segments7 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature7 records

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• IntouchCX: Global customer experience management provider with significant India delivery presence (Hyderabad and Bengaluru campuses). Operates the same CX, back-office processing, trust & safety, and AI services portfolio targeting identical enterprise verticals — the closest direct competitor in scale, geography, and service mix.
• TaskUs: Mid-cap CX and trust & safety provider with substantial India and Philippines delivery footprint. Closely comparable in scale and service mix to Knoah, with strengths in content moderation, customer support, and AI services — directly competitive in mid-market enterprise deals.
• Firstsource Solutions: India-headquartered CX and business process services provider with global delivery, focused on customer experience, collections, and healthcare BPO. Closely matched to Knoah in geography, scale band, and enterprise vertical exposure.
• StarTek: Customer experience BPO provider with major India and Philippines operations, serving similar verticals (telecom, retail, financial services). Closely comparable mid-tier scale profile and service mix.
• Helpware: Mid-sized outsourcing provider specializing in customer support, content moderation, and back-office processing, with significant Eastern European and Latin American delivery. Competes with Knoah for outsourced CX contracts from mid-market enterprise clients.

Broad incumbents

• Concentrix Corporation: One of the world's largest customer experience and BPO providers with extensive India operations and a multi-vertical portfolio including CX, trust & safety, and analytics. Competes for the same enterprise CX RFPs but at vastly greater scale and with broader technology investments.
• Teleperformance: Global leader in outsourced CX and digital customer experience management, with major India delivery hubs. Serves the same enterprise verticals (retail, financial services, tech, travel) with omnichannel support and AI-augmented agent solutions, but at materially larger scale.
• TTEC Holdings: Large publicly-traded CX and digital customer experience provider offering omnichannel support, AI-enabled agent technology, and customer insights. Operates significant offshore delivery capacity and competes for the same enterprise CX contracts as Knoah.
• Foundever (formerly Sitel Group / SYKES): Global CX and customer management outsourcing provider with strong offshore delivery capability. Competes directly with mid-tier India-based BPOs for enterprise customer experience contracts across similar verticals.
• Alorica: Privately-held global CX outsourcing provider with significant nearshore and offshore delivery. Competes for enterprise customer experience engagements with similar omnichannel, multilingual support capabilities.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat5 records

Key risks4 records

Key highlights4 records

Customer concentration

• Xx.com/knoahsolutions
• Facebookfacebook.com/knoah-solutions-inc-100836800000288
• LinkedInlinkedin.com/company/40749

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Knoah Solutions