Covestic
Covestic is a privately held U.S. IT services firm offering ITSM, program management, cloud, and digital engineering services to enterprise clients. It operates through platform-aligned partnerships with Microsoft, Salesforce, and ServiceNow, supplemented by AI-enabled ITSM offerings.
- Company typePrivate
- Founded1999
- HeadquartersKirkland, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Covestic does
Covestic is identified in firmographic records as a privately held information technology company founded in 2001, headquartered in Kirkland, Washington, with 251-500 employees and a website at covestic.com. Its stated focus is ITSM and program management services. However, the substantive research material aggregated under this entity describes a substantially larger IT services operation: a private firm with 3,500+ employees, founded in 1999, headquartered in Fremont, California, with leadership including CEO and founder John Schaffer. This detailed data should be treated with caution as it conflicts with the Covestic firmographic record on size, founding year, and headquarters location.
According to the detailed research data, the company delivers enterprise IT services across three pillars: Applications & Digital Engineering Services (application development, cloud transformation, data and AI, product engineering, and Salesforce specialization), Digital Workplace, Cloud, and Infrastructure Services (data center operations, managed infrastructure, digital workplace, and ServiceNow solutions), and Business Process Services (analytics, GRC, security, value management). Revenue mechanics rest on professional services engagements, managed services contracts, staff augmentation, and Project Management as a Service (PMaaS), with customized quote-based pricing and multi-year contracts typical of enterprise IT services. The go-to-market is direct enterprise field sales targeting "world's leading companies" across Payments, Hi-Tech, Media and Entertainment, and HealthTech verticals, supported by deep platform partnerships with Microsoft (Azure specializations), Salesforce (Agentforce), and ServiceNow. AI capabilities are positioned through GenAI services, the 2025 Agentforce IT Service product, and Everest Group recognition in Data and AI Services PEAK Matrix 2025.
Covestic firmographics
Firmographics- Name
- Covestic
- Legal name
- Milestone Technologies, Inc.
- Website
- https://covestic.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Covestic is a privately held U.S. IT services firm offering ITSM, program management, cloud, and digital engineering services to enterprise clients. It operates through platform-aligned partnerships with Microsoft, Salesforce, and ServiceNow, supplemented by AI-enabled ITSM offerings.
- Ownership category
- akta.pro rank
Covestic industry classification
Industry- Product category
- IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- IT Service Management (ITSM) Platforms (HDAEALAA)
Keywords
Where Covestic is headquartered
LocationHeadquarters
- HQ city
- Kirkland
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Covestic business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- IT Services and Consulting: Professional IT services including application services, cloud transformation, data and AI, digital workplace, business process services, and platform-specific services (Salesforce, ServiceNow)
- Managed Services: Ongoing managed IT services delivering scalable and cost-effective services to manage technology infrastructure, optimize business processes, and drive growth
- Staff Augmentation: Flexible workforce solutions providing skilled professionals who integrate with existing teams, including managed staff augmentation services
- Project Management Services: Project Management as a Service (PMaaS) providing intelligent, proactive, and customized project management services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Customized enterprise solutions - pricing not publicly disclosed |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Covestic product offering
Product offeringCore offering
Covestic is an information technology company that provides IT Service Management (ITSM) and program management services. The firm supports organizational clients with ITSM capabilities and structured program management for technology initiatives.
Product overview
Milestone Technologies offers a comprehensive suite of IT solutions organized around three core service pillars: Applications & Digital Engineering Services (covering application development, cloud transformation, data & AI, product engineering, and Salesforce specialization), Digital Workplace, Cloud, and Infrastructure Services (including data center operations, managed services, digital workplace, and ServiceNow solutions), and Business Process Services (encompassing analytics, GRC, security, and value management). The company also provides AI and Automation services and Agentforce IT Service for intelligent ITSM. This is a platform-plus-modules architecture where specialized platforms (ServiceNow, Salesforce, Microsoft Azure) are supported by foundational services in applications, infrastructure, and business processes, all enabled by AI and automation capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Service Management (ITSM) Services IT Service Management services delivered to organizational clients, covering the design, implementation, and operation of IT service management capabilities.
- Program Management Services
Quantifiable outcome
- Agentic ITSM migration completed in 8-10 weeks
- +1 more outcomes
Companies that use Covestic
Customer profileNamed customers1 record
Segments5 records
Ideal customer profiles1 record
Covestic technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability6 records
Feature4 records
Covestic partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- MicrosoftcoreMilestone Technologies is an official Microsoft Solution Partner with Digital & App Innovation Azure Specialization and Data & AI Azure Specialization. The partnership enables delivery of advanced cloud, data governance, and AI solutions that minimize downtime and accelerate innovation.
- SalesforcecoreSalesforce partner providing Agentforce IT Service implementation, consulting, and migration services. Milestone enables organizations to migrate to agentic ITSM using Salesforce Agentforce technology.
- ServiceNowcoreOfficial ServiceNow partner delivering global strategy, consulting, implementation, and AI-powered industry-specific workflows powered by the Now Platform to unlock maximum business value.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Covestic competitors and assessment
Company assessmentBroad incumbents
- Deloitte: Big Four consultancy with extensive ServiceNow alliance and enterprise ITSM implementations; comparable because it competes for large-scale ITSM transformation programs.
- Infosys: Global IT services and consulting firm with mature ServiceNow and enterprise service management offerings; comparable because it competes for enterprise ITSM deals at scale.
- ServiceNow: The dominant ITSM platform vendor whose ecosystem Covestic likely serves as an implementation partner; comparable because Covestic's ITSM services are built around ServiceNow-style workflows and deployments.
- Cognizant: Global IT services provider with a sizeable ServiceNow and digital workplace practice; comparable as a competitor for enterprise ITSM modernization and managed services.
- Booz Allen Hamilton: Large US consulting firm with federal and commercial ITSM, ServiceNow, and digital transformation practices; comparable as a competitor for enterprise IT modernization mandates.
- Accenture: Global system integrator with a large ServiceNow and ITSM practice; comparable because it competes for the same enterprise ITSM transformation and managed services deals that Covestic targets.
Direct peers
- Slalom: US-focused consulting firm with strong regional delivery and a significant ServiceNow/ITSM practice; comparable because it competes head-to-head for mid-market and enterprise ITSM consulting engagements.
- GlideFast Consulting: Specialized ServiceNow Elite partner focused on ITSM, CSM, and HRSD implementations; comparable as a similarly-sized boutique ITSM consultancy competing for the same ServiceNow-led projects.
- Crossfuze: Boutique ServiceNow-focused consultancy providing ITSM and enterprise workflow implementations; comparable as a similarly-positioned mid-size ITSM services specialist.
Emerging players
- FPT Software: Vietnam-headquartered IT services firm with a growing ServiceNow and digital transformation practice; comparable as an emerging global competitor in ITSM services with cost-advantaged delivery.
Market position
Strengths3 records
Weaknesses3 records
Competitive moat5 records
Key risks4 records
Key highlights4 records
Customer concentration
Covestic social profiles
Digital presenceCovestic compliance and trust
Trust signalCompliance3 records
Covestic financial estimates
Financial estimateRevenue estimate
Valuation estimate
Covestic leadership team
Management profileNumber of profiles
Profiles1 record
Covestic funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Covestic M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Covestic
What does Covestic do?
Covestic is an information technology company that provides IT Service Management (ITSM) and program management services. The firm supports organizational clients with ITSM capabilities and structured program management for technology initiatives.
Is Covestic a public or private company?
Covestic is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Covestic founded?
Covestic was founded in 1999. It employs 251 to 500 people.
Where is Covestic based?
Covestic is headquartered in Kirkland, United States, in the North America region.
How does Covestic make money?
Four revenue lines are on record. IT Services and Consulting is the primary driver. The others are managed Services, staff Augmentation and project Management Services.
Who are Covestic's main competitors?
Broad incumbents on record are Deloitte, Infosys, ServiceNow, Cognizant, Booz Allen Hamilton and Accenture. Direct peers are Slalom, GlideFast Consulting and Crossfuze. FPT Software is listed as an emerging player.
Does Covestic have an API?
No public API is recorded for Covestic.
What industry is Covestic in?
Covestic's product category is IT Services. Its primary akta.pro industry code is HDAEALAA, IT Service Management (ITSM) Platforms. Its NAICS code is 54151 and its SIC code is 7370.