What JULIE , Inc. does

JULIE, Inc. (Illinois One-Call System) is a not-for-profit corporation founded in 1974 and headquartered in Joliet, Illinois, designated by Illinois statute as the statewide one-call notification center for preventing damage to underground utilities outside the city of Chicago. The organization operates a 24/7/365 notification service accessible via 811 and (800) 892-0123, connecting homeowners and professional excavators with more than 2,000 member utility companies that own electric, gas, water, sewer, and communications infrastructure. JULIE does not locate or mark utilities itself; it routes locate requests to members, who are legally required to respond.

JULIE's core technology stack consists of a notification center, an electronic Positive Response System (statutorily mandated for member responses as of January 1, 2026), the Newtin web platform supporting Remote Ticket Entry (RTE) and REV (Remark/Extend/View) for self-service ticket management, and an API enabling members to automate Positive Response codes from third-party ticketing systems. Supporting offerings include JULIE Essentials (online training and certification), Damage Prevention Manager on-site presentations, Joint Meet coordination for large projects, the Beyond Reasonable Control policy tool, and the JULIE Kids educational site.

JULIE is funded entirely through annual assessment fees from member utility companies, billed by ticket volume with payment options of one, two, or four installments. The notification service is provided free of charge to all end users (homeowners and professional excavators), and JULIE operates as a non-revenue-generating public-safety mission organization rather than a profit-maximizing enterprise.

Name

JULIE , Inc.

Legal name

JULIE, Inc.

Website

https://illinois1call.com

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

51–100 employees

Short description

JULIE, Inc. is a not-for-profit, state-mandated one-call notification center serving Illinois (excluding Chicago) since 1974, connecting homeowners and excavators with 2,000+ member utilities via 811 to prevent underground utility damage.

Ownership category

akta.pro rank

Product category

Underground Utility Notification Services

NAICS

Telephone Answering Services (561421)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)

Keywords

• Underground utility notification
• Damage prevention services
• Locate request processing
• Excavation safety coordination
• One-call system

Headquarters

HQ city

Joliet

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Member Assessment Fees: JULIE is funded through annual contributions from its utility company members. Members receive invoices based on the number of tickets their company received, with payment options including one, two, or four installments annually.
2. Public Notification Services (Free to Users): The core service of connecting excavators with member utility companies is provided free of charge to homeowners and professional excavators. JULIE does not charge end users for locate requests or the notification service.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

JULIE, Inc. operates Illinois' mandated One-Call notification center, providing a free 24/7/365 service (via 811 and online channels) that connects homeowners and professional excavators with member utility companies so that underground facilities can be marked before any digging. The notification service is the primary offering, supported by the Positive Response System for real-time locate status, Remote Ticket Entry for self-service ticket submission, on-site Damage Prevention Manager outreach, and the JULIE Essentials training platform. End users do not pay for the locate request notification service; the organization is funded by annual assessments from its 2,000+ member utility companies.

Product overview

JULIE, Inc. operates a free 811 notification center for Illinois (outside Chicago) that serves as the core platform connecting excavators with member utility companies. The main offering is the JULIE Before You Dig service, which processes locate requests and notifies utilities to mark underground lines. Supporting the core service are several digital products: the Positive Response System (electronic status tracking for locate requests, required by law as of January 2026), Remote Ticket Entry (web-based self-service ticket submission), and REV (Remark/Extend/View for ticket management). Additional offerings include JULIE Essentials (online training platform), Damage Prevention Manager on-site presentations, Joint Meet coordination for large projects, and the Beyond Reasonable Control policy tool. Together these products form a damage prevention ecosystem covering the entire underground utility notification lifecycle from request submission through completion.

Differentiator

Problem solved

Functional benefit

Brands

• JULIE Essentials: Online training platform providing courses on safe digging practices, Positive Response System, Remote Ticket Entry, and Illinois damage prevention law.
• Positive Response System
• Remote Ticket Entry (RTE)

Products and services

• JULIE Before You Dig / JULIE 811 Notification Service Illinois' free 811 notification service that connects homeowners and professional excavators with member utility companies to prevent damage to underground utility lines through the locate request process. Available 24/7/365 via call center and online channels.
• Positive Response System Electronic system allowing member utility companies to post status codes (marked, all clear, etc.) for locate requests, which excavators can check online in real time to determine if it is legal to dig. Required by Illinois law as of January 1, 2026.
• Remote Ticket Entry (RTE) Web-based self-service application allowing professional excavators to enter and submit locate requests online anytime, attach photos or maps, and receive dig numbers instantly. Free for excavators working in Illinois.
• REV (Remark/Extend/View)
• Damage Prevention Manager Services
• Joint Meet Service
• Beyond Reasonable Control (BRC) Policy

Quantifiable outcome

• Nationwide, damage occurs to underground utilities every few minutes - contacting JULIE before digging can prevent these incidents
• +1 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Copperhead IndustriesminorOthersLeading manufacturer of locate wires and ground rods referenced in JULIE's service laterals education materials as a resource for making service laterals locatable.
• 3MminorOthersLeading manufacturer of Underground Utility and Pathway Marking Systems referenced in JULIE's service laterals education materials.
• BerntsenminorOthersLeading manufacturer of Utility Marking Products referenced in JULIE's service laterals education materials and marking products listings.
• Private Locator NetworkcoreOthersJULIE maintains a network of private locating companies that homeowners can hire to locate private underground lines not covered by JULIE member utilities. Companies include: Associated Technical Services, Badger Locating Solutions, Baker Peterson, Benchmark LLC, Benton & Associates, BLEW, Cera Solutions, Dearborn Companies, Dig Tix, ELM Locating, GPRS, Hudson Locating, Mason Private Locating, Penhall Company, Planet Underground, Stake Center Locating, Tri-County Locators, Underfootlocating, URG, USDI, USIC, Vannguard Utility Partners, and others.
• Illinois Commerce Commission (ICC)coreStrategic or Co-development PartnerThe ICC is responsible for enforcement of the Illinois Underground Utility Facilities Damage Prevention Act. ICC receives violation reports, investigates, and assesses fines for violations. JULIE works with ICC on enforcement processes and shares penalty revenue to support safety programs.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Others

• Common Ground Alliance (CGA): National damage prevention advocacy organization that represents state one-call centers (including JULIE) and develops best practices. Not a direct competitor, but a strategic peer/industry association for benchmarking standards and policy direction.
• USIC (US Infrastructure Corporation): One of the largest private utility locating subcontractors in the U.S., listed in JULIE's Private Locator Network. Performs the actual utility marking that JULIE coordinates — an adjacent ecosystem participant, not a direct one-call competitor.

Direct peers

• Texas 811: Texas's 811 one-call center, the largest state-level peer by volume. Same mandate-driven, member-utility-funded model with comparable Positive Response and excavator training products. Direct competitor model in scale and operational complexity.
• Kentucky 811: Kentucky's 811 notification center providing state-mandated locate request routing, member assessment funding, and damage prevention outreach — structurally analogous to JULIE for a neighboring state.
• Ohio Utilities Protection Service (OUPS): Ohio's 811 one-call notification center, member-funded by utilities and contracted by Ohio law to process excavation notices and route to facility owners. Same regulatory and operational model as JULIE.
• Sunshine 811: Florida's one-call notification center providing 811 inbound locate request routing to member utilities. Operates the same regulatory-supported, member-funded model as JULIE, with comparable Positive Response, ticket entry, and member portal tooling.
• Georgia 811: Georgia's designated 811 notification center, providing one-call services, locate request routing, and damage prevention education to member utilities across the state. Direct functional peer.
• Dig Safely New York (NY 811): New York State's 811 notification center, providing locate request routing to member utilities, online ticket entry, and damage prevention education. Direct functional peer to JULIE under New York's comparable damage prevention statute.
• Pennsylvania One Call System: Pennsylvania's 811 one-call system operating inbound call center, locate request notification, and member assessment-funded operations under PA Act 287. Equivalent state-mandate structure to JULIE.
• Miss Dig System, Inc. Michigan's state-mandated 811 one-call notification center, structurally analogous to JULIE — operates a call center, processes locate requests, and is funded by member utility assessments under Michigan state law. Direct functional peer for benchmarking ticketing, digital tools, and member services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/JULIE1call
• YouTubeyoutube.com/channel/UCSYwNKqi2p0K6uYukQpkZFw
• Facebookfacebook.com/pages/JULIE1call/229068007215278?ref=ts
• Instagraminstagram.com/julie1call

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JULIE , Inc.