What Kentucky 811 does

Kentucky 811 is a Kentucky-based non-profit one-call center established in 1987 (originally as Kentucky Underground Protection, Inc.) that operates the state's mandated single point of contact for underground utility locate requests under KRS 367.4909. The organization is governed by a Board of Directors composed of representatives from member utility operators and led by Executive Director Tim Vaughn. It serves three primary user groups: professional excavators and contractors, homeowners planning digging projects, and member utilities (electric, gas, telecommunications, water, sewer, pipeline, and cable operators) that must receive excavation notifications to fulfill their legal obligations.

The product ecosystem centers on the ITICnxt web portal for professional ticketing, the Locator Tickets portal for member utilities to post positive response statuses, a Ticket Search & Status tool, GIS-based Interactive Mapping (IMAP) for facility operators, and iOS/Android mobile applications. The Positive Response System provides electronic, real-time communication of locate request status between member utilities and excavators. Educational and community-engagement offerings include the Training Stable resource center, Webinar Wednesdays, the Partners in Safety program, and the annual Safety Connection Conference. Design Ticket tools extend the platform into pre-construction planning for engineers and design professionals.

Kentucky 811 is funded through recurring membership dues paid by underground facility operators; locate request services are provided free of charge to both homeowners and professional excavators. With seven employees and coverage across all 120 Kentucky counties, the organization operates a lean operation at significant statewide scale. Its revenue, financials, and any parent ownership are not publicly disclosed; ownership and governance are vested in the member utility stakeholders.

Name

Kentucky 811

Legal name

Kentucky Underground Utilities

Website

https://kentucky811.org

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

1–10 employees

Short description

Kentucky 811 is a Kentucky non-profit one-call center that coordinates free underground utility locate requests between excavators, homeowners, and hundreds of member utilities across all 120 Kentucky counties under state mandate.

Ownership category

akta.pro rank

Product category

Underground Utility Damage Prevention Services

NAICS

Surveying and Mapping (except Geophysical) Services (541370)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Geocoding, Search & Place Data Platforms (BPAMANAC)

Keywords

• Underground utility locating
• One-call center services
• Excavation damage prevention
• 811 locate requests
• Utility coordination services

Headquarters

HQ city

Prospect

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Utility Membership Dues: Kentucky 811 is a not-for-profit organization funded by membership dues from underground facility operators (utilities). Utilities join as members to receive excavation notifications and fulfill their legal obligations under Kentucky's Underground Facility Damage Prevention law.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Kentucky 811 operates Kentucky's state-mandated one-call center for underground utility locate requests, providing a single point of contact for anyone planning excavation across all 120 Kentucky counties. The organization offers free 24/7 locate request submission via ITICnxt web portal, mobile app, and the 811 phone number, while delivering the Locator Tickets Portal, Positive Response System, and IMAP mapping tools to member utilities for receiving notifications and responding to excavation requests.

Product overview

Kentucky 811 is a not-for-profit one-call center organization that provides a unified platform for coordinating underground utility locate requests across Kentucky. The core offering consists of a web-based platform and mobile applications (Kentucky 811 App for iOS/Android) that enable homeowners and professional excavators to submit locate requests and track positive response statuses. The product ecosystem includes ITICnxt for professional ticket management, the Locator Tickets Portal for member utilities to respond to locate requests, the Positive Response System for real-time status communication, the Ticket Search & Status Tool for public ticket lookup, and Design Tools (Preliminary Design and Design Tickets) for project planning. Educational resources are provided through the Training Stable, which offers video training, webinars (Webinar Wednesdays), downloadable guides, and Kentucky dig law references. Founded in 1987 as Kentucky Underground Protection, Inc., the organization connects excavators with hundreds of member utility operators to promote safe digging practices.

Differentiator

Problem solved

Functional benefit

Products and services

• Kentucky 811 Website Platform Web-based platform for submitting locate requests, checking ticket status, and accessing locate request management tools for both homeowners and professional excavators across Kentucky.
• Kentucky 811 Mobile App Mobile application for iOS and Android providing ticket search, positive response status checking, and locate request management for homeowners and professional excavators on the go.
• ITICnxt Professional ticketing portal for contractors and excavators to submit design tickets, manage locate requests, and track positive response statuses online, with separate flows for professionals and homeowners.
• Locator Tickets Portal Software portal for member utilities to respond to locate requests, mark underground utilities, and post positive response statuses that excavators can review.
• Positive Response System System enabling member utilities to communicate locate request status directly with excavators, providing real-time updates on whether utilities have been marked, cleared, or require additional information.
• Training Stable Educational platform providing training videos, downloadable guides, webinars (Webinar Wednesdays), and reference materials covering safe digging practices, Kentucky dig laws, and Kentucky 811 tools.
• Ticket Search & Status Tool Online tool allowing users to search for locate requests by ticket number or information and view the positive response status of all notified member utilities.
• Design Tools Tools for design professionals including Preliminary Design Tickets (informational) and Design Tickets for planning projects with existing underground infrastructure in mind.
• Interactive Mapping (IMAP) GIS and mapping tool enabling member utilities to view, manage, and maintain notification areas, supporting WMS/WFS services for facility information display.

Quantifiable outcome

• Prevents millions of dollars in property damage annually through proper utility marking before excavation
• +2 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• Private Utility Locating CompaniesminorOthersKentucky 811 maintains a referral list of private utility locating companies for property owners who need to locate private underground lines beyond the meter or property connection points. Includes Alsip Locating Service, Baker Utility Partners, BTC Private Locating, GPRS, and others who may charge fees for private line locating.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Others

• PelicanCorp: Provider of 'One Call' locate-request management software used by many state 811 centers and utilities. An ecosystem peer to Kentucky 811 as an alternative technology vendor to OCC Inc.
• OCC Inc. Technology provider behind Kentucky 811's ITICnxt ticketing platform. Operates as a vendor/ecosystem peer supplying the core locate-request software that Kentucky 811 and many other state 811 centers run on.

Emerging players

• GPRS (Ground Penetrating Radar Systems): Nationwide private utility locating company listed as a Kentucky 811 referral partner. Operates in the adjacent private locating market for subsurface infrastructure — complementary but increasingly competitive with the public one-call model.

Direct peers

• Indiana 811: Indiana's state-mandated one-call center. Operates the same notify-before-you-dig model with member utility funding, ITIC-based ticketing, and a parallel legal mandate — the closest functional peer to Kentucky 811.
• Mississippi 811: Mississippi's state one-call center operating under the same notify-before-you-dig framework, member-utility funding model, and ITIC-style ticketing infrastructure.
• West Virginia 811: West Virginia's statewide one-call center serving excavators and member utilities. Closely comparable regional peer given similar Appalachian utility mix (gas, coal-related infrastructure, water co-ops).
• Ohio Utilities Protection Service (OUPS): Ohio's not-for-profit one-call service coordinating utility locates statewide. Same member-funded, regulatory-monopoly structure and excavator/utility stakeholder model as Kentucky 811.
• Gopher State One Call (GSOC, Minnesota): Minnesota's one-call center serving excavators and member utilities with ticketing, mapping, and Positive Response — directly comparable in mission, funding, and stakeholder structure to Kentucky 811.
• Tennessee 811: Tennessee's statewide one-call center providing locate request coordination across utility sectors. Same regulatory-driven model and excavator-facing portal experience as Kentucky 811.

Broad incumbents

• Common Ground Alliance (CGA): National damage prevention industry association that Kentucky 811 actively partners with. Operates broadly across all 50 state one-call centers, setting best practices and the DIRT report — a strategic ecosystem peer rather than a direct competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@Kentucky-8-1-1
• LinkedInlinkedin.com/company/kentucky811

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kentucky 811